Jobs at Safal Steel

Description

• To operate equipment in accordance with company standards operating procedures
• Grade 12, with Mathematics & Physical Science.
• Any tertiary qualifications would be a definite advantage.
• Manufacturing experience in steel environment will be an added advantage.

Requirements

• Efficiently and accurately operate equipment according to operating procedures, instructions, and schedules.
• Ensure prime quality production in accordance with quality plan
• Adhere to operating requirements were assigned to.
• Continuously reporting to Production Technician on any observed defects/Deviation, unsafe conditions from the operating parameters or production requirements.
• Accurate calibration of gauges during start of shift
• Applying appropriate Roll bending pressures to avoid pinching as per SOP
• Adhere to safe work practice and good housekeeping (6S)
• Physically FIT.
• Understanding the requirements of SAFAL business operations.

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Education/Qualification & Experience

• Grade 12, Strictly Mathematics & Physical Science
• Manufacturing experience will be an added advantage.

Requirements

Key Performance Areas

• Efficiently and accurately operate equipment according to operating procedures, instructions, and schedules
• Ensure prime quality production in accordance with quality plan
• Adhere to operating requirements were assigned to.
• Continuously reporting to Production Technician on any observed defects/Deviation, unsafe conditions from the operating parameters or production requirements.
• Accurate calibration of gauges during start of shift
• Applying appropriate Roll bending pressures to avoid pinching as per SOP
• Adhere to safe work practice and good housekeeping (6S)

go to method of application »

Description
Productivity: -

• Interface with customers and sales representatives to handle both pre-sales and post-sales service functions
• Organize product delivery and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
• Manage and track customer orders from purchase to final shipping.
• Maintain documentation to track customer requests and enquiries
• Collaborate with KAM’s to understand customer requirements, to promote the sale of the full basket of products and to provide efficient sales support
• Address problems, such as damages, shortages and non-conformance to specifications with relevant departments
• Comply with laws, regulations and standards of South Africa with regards the disposal of scrap steel
• Participate in meetings to improve productivity, resolve customer service issues and manage the workload of team
• Monitor product order shipment to ensure on-time delivery to customers.
• Alert customers on shipping and flow issues in advance
• Communicate loading details to the dispatch officer, invoicing & credit team in advance

Customer Satisfaction: -

• Ensure all customers receive exceptional service
• Build and maintain strong relationships with all customers and prospective customers
• Assist the Customer Service team with resolving customer complaints swiftly
• Provide outstanding customer service to improve customer satisfaction and strengthen customer relationships.
• Develop and maintain a positive client relationship by providing routine follow-up customer service calls
• Document and escalate any customer service issues and/or shipping/receiving errors
• Develop constructive and cooperative working relationships with those on your team, as well as cross functionally
• Develop knowledge about each customer’s business model, requirements and trends

Requirements

• Minimum academic qualification: NQF L6 - Diploma in Business/Commercial Studies
• 3 years post qualifying experience with at least 1 year in sales/customer service role.
• Computer literacy: MS Office package; SAP as an added advantage