We are Africa’s thought leader in world-class sustainable building solutions. Our goal is to positively and meaningfully impact the economy, together with the makers, developers and creators who wish to make their mark on African soil. We believe a building is a story about purposeful creation and human flourishing and our dream is to bring this to life.
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Interface with customers and sales representatives to handle both pre-sales and post-sales service functions
Organize product delivery and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
Manage and track customer orders from purchase to final shipping.
Maintain documentation to track customer requests and enquiries
Collaborate with KAM’s to understand customer requirements, to promote the sale of the full basket of products and to provide efficient sales support
Address problems, such as damages, shortages and non-conformance to specifications with relevant departments
Comply with laws, regulations and standards of South Africa with regards the disposal of scrap steel
Participate in meetings to improve productivity, resolve customer service issues and manage the workload of team
Monitor product order shipment to ensure on-time delivery to customers.
Alert customers on shipping and flow issues in advance
Communicate loading details to the dispatch officer, invoicing & credit team in advance
Customer Satisfaction: -
Ensure all customers receive exceptional service
Build and maintain strong relationships with all customers and prospective customers
Assist the Customer Service team with resolving customer complaints swiftly
Provide outstanding customer service to improve customer satisfaction and strengthen customer relationships.
Develop and maintain a positive client relationship by providing routine follow-up customer service calls
Document and escalate any customer service issues and/or shipping/receiving errors
Develop constructive and cooperative working relationships with those on your team, as well as cross functionally
Develop knowledge about each customer’s business model, requirements and trends
Requirements
Minimum academic qualification: NQF L6 - Diploma in Business/Commercial Studies
3 years post qualifying experience with at least 1 year in sales/customer service role.
Computer literacy: MS Office package; SAP as an added advantage
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