Jobs at Sage

The purpose of this position is to focus on Sales Account Management within Sage, focused on the Southern African region, ensuring not only exceptional service to these customers and partner, but also maximise Sage’s market share. Responsible for defining and driving revenue within the X3 ERP regional domain. Achieve the prescribed sales quota for the Sage X3 suite of products. This will be achieved through diligent and disciplined compliance to the regional sales strategy, NCA strategy, customer for life management strategy and supported by the regional marketing strategy. Proactively develop your sales pipeline to support achievement of the quota by effectively developing, maintaining and managing your individual sales pipeline.

Key Responsibilities Key accountabilities and decision ownership: (8 or 10 max)

• Meet X3 sales quota on a monthly, quarterly and annual basis by executing the prescribed sales and marketing business development strategy.
• New Customer Acquisition (NCA) – Identify and maintain accounts to be targeted by working with the Sales director to execute a focused X3 NCA sales strategy towards ACV revenue contribution
• Manage partner opportunities from inception to completion in line with the either the NCA accounts strategy. Support the Business Partners as requested in executing sales and marketing activities relative to revenue generating activities.
• Arrange and attend site visits to meet with existing and new potential customers in line with the sales strategy
• Ensure that leads are converted into QSO’s by adhering to the enterprise sales methodology and applying product/process knowledge to meet customer needs.
• Ensure that a comprehensive cost-benefit and needs analysis of the prospect is completed and professionally presented, utilizing the available toolsets and Sage collateral.
• Ensure that all relevant information on the business requirement and cost analysis is translated into a customer specific demonstration of the solution that is consistently communicated through to the proposal/business case
• Manage the delivery of the demo by either demonstrating the Fast Start solution or using the pre-sales demo team to ensure all pre-defined business requirements are addressed adequately
• Proactively and effectively manage each qualified sales opportunity in Salesforce by ensuring that all strategic documents, information, key people and close plans are succinctly articulated and made transparent throughout the sales life cycle until completed.
• Ensure that forecasts are accurate and reflective of the current status. Updates are required on a weekly; monthly and quarterly basis with daily revisions to key information
• Demonstrate time management maturity be managing your diary in order to organise and prioritise daily and weekly goals.
• Frequent representation at events, road shows, trade fares, end user events, partner events and sales calls etc. are required
• Support and promote Sage through active participation on social media – LinkedIn, Twitter, Chatter etc.
• Proactively upward manage risks and concerns to the Regional Sales Director
• Add a minimum of 4 QSO’s per month to the pipeline and create a minimum of 12 leads per month

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Renewals Advisor is responsible for maintaining revenue, customer retention and providing service excellence. To effectively provide service excellence to our customers. Renewals Advisor would be required to collaborate across various lines of business for efficiency. The advisor would also need to ensure operational and revenue goals are met or exceeded, as set out in KPI’s

Responsibilities
Key Responsibilities Key accountabilities, activities and decision ownership

• Ensure all communication with the client, whether telephonic or via email is correct, professional and captured on the system when necessary
• Accurately manage all incidents/ escalations and call requirements as per the stipulated timelines outlines in the KPI’s
• Ensure all payments and invoices are processed daily
• Daily completion of email enquiries
• Comply with all internal administrative and data requirements

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This role will be responsible for managing all aspects of contract renewals for the cloud products small business segment. As such the key responsibilities will include ensuring customer retention and renewal revenue targets are met and exceeded on customers, through solid collaboration across internal lines of business and, externally with customers and Sage Advisors, via digital communication. You will establish yourself as a trusted advisor and accountable for the identification of growth opportunities in collaboration with business partners and their customer base.

Key Responsibilities

• Ensure advisor/ customer queries are responded to within the specified turnaround time via digital responses
• Deliver revenue performance and operational outcomes in line with budgetary expectations and performance KPI’s
• Establish strong collaboration with sales teams, providing regular insight on assigned customers and assisting to identify opportunities for incremental revenue
• Align, Influence and manage across lines of business to drive business value and ensure prompt resolution of escalated issues
• Develop and maintain strong professional relationships with customers and Business Partners to ensure customer satisfaction and retention
• Provide accurate and timely forecasting for monthly, quarterly and annual performance, including risk and opportunity analysis
• Other duties as required from time to time
• Provide outstanding levels of leadership and management of the team
• Play an integral role in supporting the company’s cloud migration strategy