Retention Advisor - Contractor at Sage

Renewals Advisor is responsible for maintaining revenue, customer retention and providing service excellence. To effectively provide service excellence to our customers. Renewals Advisor would be required to collaborate across various lines of business for efficiency. The advisor would also need to ensure operational and revenue goals are met or exceeded, as set out in KPI’s

Responsibilities
Key Responsibilities Key accountabilities, activities and decision ownership

• Ensure all communication with the client, whether telephonic or via email is correct, professional and captured on the system when necessary
• Accurately manage all incidents/ escalations and call requirements as per the stipulated timelines outlines in the KPI’s
• Ensure all payments and invoices are processed daily
• Daily completion of email enquiries
• Comply with all internal administrative and data requirements