Jobs at Sanlam Group

What will you do?

• As a Human Resources Graduate, you will assist with a variety of HR functions, some of which are recruitment, onboarding, and performance management. This position would be in support of a small Human Capital team.   
• What will make you successful in this role?
• Conducting research on HR-related topics to provide input in the development of workplace frameworks
• Resourcefulness in seeking information and proactively learning across the employee life cycle
• Coordinating talent activities timeously, in line with the HR Calendar
• Quality documentation of processes and guidelines relating to HR using Microsoft Word or PowerPoint
• Excellent time management and adhering to set timelines

Qualification and Experience

• Degree or Diploma in Human Resources or related field
• Relevant HR experience

Personal Attributes

• Plans and aligns – contributes independently 
• Communicates effectively – contributes independently
• Action orientated – contributes independently
• Optimizes work processes – contributes independently
• Resilience – contributes independently
• Customer focus – contributes independently

Values

• Care – contributes independently 
• Collaboration – contributes independently
• Innovation – contributes independently
• Integrity – contributes independently

go to method of application »

WHAT WILL YOU DO?

• The successful candidate will determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Receiving instruction from Claims Service Consultant (appraisal notes & docs).
• Checking completion and correctness of document and policy conditions.
• Planning routes for claims, make arrangements and contact client.
• Identifying what is required and outstanding from client.
• Deciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer.
• Assessing risk to provide recommendations to underwriting.
• Appointing specialist resources if required.
• Interacting with the police, weather bureau etc. to assess merit.
• Comparing information collected to the policy requirements and claim details presented.
• Determining equivalent replacement and determine risk.
• Deciding and negotiating on replacement/cash/claims card.
• Authorizing repairs/cash settlement.
• Writing Claims Report and updating the central claims file.
• Handle and resolve clients/brokers complaints in a timely and fair manner.
• Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and
• Ensuring effective and continuous communication with all stakeholders.

What will make you successful in this role?

• Matric (Grade 12) with Mathematics
• Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme
• Certified Fraud Examiner qualification advantageous
•  Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous

OR

•  Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum)

KNOWLEDGE AND SKILLS

• All relevant product training completed
• Familiar with IM external systems
• Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment
• Ability to do investigations on buildings, its contents and fire

PERSONAL ATTRIBUTES

• Analytical thinking
• Information seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation

go to method of application »

Job Purpose

• The Digital Marketing Lead is responsible for developing and executing Glacier by Sanlam digital marketing strategy to drive brand awareness, user engagement, business growth, driving and implementing all digital marketing initiatives including SEO, SEM, content creation, social media, email marketing, and paid media campaigns.
• The position requires a strategic thinker with hands-on expertise in optimizing digital channels, analysing performance metrics, and leveraging data insights to refine campaigns. By collaborating with cross-functional teams and staying ahead of digital trends, the Digital Marketing Lead ensures cohesive, impactful, and results-driven digital marketing efforts that align with Glaciers overall business objectives.

Key Outcomes
The following outcomes will be expected to be achieved by the Digital Marketing Lead: 
Strategic Management

• Develop and implement a Digital Marketing strategy aligned to the Business and Marketing Strategies
• Ownership and day-to-day management of the company website and digital marketing platforms, ensuring content is accurate, up-to-date and functionality is working as expected
• Conceptualizing and implementing content marketing strategies to drive online traffic across the various stages of the marketing funnel, while tracking conversion rates across various campaigns
• Utilizing a range of techniques, including Search engine optimisation (SEO), Pay Per Click Advertising (PPC) and Social Media Marketing (SMM)
• Proficient in working with digital and social media SaaS tools that including but not limited to HubSpot, Brandwatch, HotJar, Google Ads, Google Analytics, Google Data Studio, Google Marketing Platform
• Improving the usability, design, content and conversion of websites and other digital user journeys
• Evaluating customer research, market conditions and competitor data to inform digital marketing strategy and activities
• Align marketing campaign activities with digital marketing activities
• Detailed reporting and management information for the business
• Ensure effective brand omni-channel presence and customer experience
• Work closely with head of brand on the customer relationship management strategy 
• Introduce new digital engagement channels leveraging Bot technology and AI

Budget and Financial Management

• Responsibility for planning and budgetary control of all digital marketing by channel
• Contributes to the setting of budgets and manages costs and assets effectively
• Optimizes marketing spend across all digital channels

Stakeholder Management

• Review new technologies working with internal and external stakeholders, keeping Glacier at the forefront of developments in digital marketing
• Engage and manage agency deliverables
• Meet commitments and build trust and develop positive working relationships internally and externally
• Implement and maintain Service Level Agreements with internal and external stakeholders

Qualifications and Experience

• Relevant post graduate qualification in Digital Marketing or Marketing
• Minimum of 3 years’ experience in the Digital Marketing field (managing websites, PPC, SEO, social media UI & UX and the implementation of new Technology)
• Minimum of 4 years’ experience in the Marketing Field
• B2B experience is an advantage

Knowledge And Skills

• Strong understanding of current online marketing concepts, strategy, and best practice, with demonstrated success in rolling out digital marketing campaigns
• Experience with UX and UI on digital applications
• A creative eye to review and sign off digital artwork
• Exceptional project management skills
• Organized and self-motivated
• Strategic, analytical, and data-oriented

Competencies

• Working with people and teams
• Persuading and Influencing
• Decisiveness
• Creative and innovative thinking
• Development orientation
• Effective communication
• Interpersonal effectiveness
• Planning and organizing

Attributes

• Positive, enthusiastic attitude 
• Teamwork
• Ability to thrive under pressure
• Honesty, integrity, and respect
• Influencing and gaining commitment 
• Can do attitude
• Ability to work independently

go to method of application »

What will make you successful in this role?

• This role requires a mix of strategic thinking, strong financial acumen, and the ability to drive operational improvements and business performance. The Head of Finance Enablement must also be an advocate for technology adoption and data-driven decision-making, enabling the finance function to become a key business enabler:
• Drive the delivery of key strategic projects and initiatives. A key project currently underway is the Finance in Transformation project. The primary objective of Project FIT remains to enhance the efficiency, accuracy, and transparency of our financial processes by streamlining our processes, implementing advanced technologies as well as re-skilling our people.
• Responsible for liaison with business stakeholders to identify process improvement areas and provide inputs into the delivery of future state systems.

Qualification and Experience
Qualification

• Qualified CA (SA)

Skills and Experience

• Minimum of 10-15 years of progressive experience in accounting or financial reporting as well as project management.

Technical and Analytical Skills:

• Proficiency in financial reporting software and ERP systems (e.g., SAP, Oracle).
• Strong leadership and people management skills.
• Expertise in financial analysis, reporting, budgeting, and forecasting.
• Ability to communicate complex financial information in a clear and actionable way to non-financial stakeholders.
• Deep understanding of financial modeling, scenario analysis, and risk management techniques.
• Proficiency in data-driven decision-making and financial system optimization.
• Strong project management skills with the ability to lead cross-functional teams.

Responsibilities
Financial strategy and planning

• Develop and lead the financial enablement strategy to support the Group Financial Reporting business goals and objectives.
• Collaborate with senior leadership to align financial strategy with organizational priorities.
• Provide insight into financial trends, projections, and business performance to ensure data-driven decision-making.

Process Optimization & Automation:

• Lead initiatives to streamline finance-related processes, ensuring greater efficiency and accuracy.
• Oversee the implementation and optimization of financial systems and tools to automate reporting, forecasting, and analytics.
• Work closely with IT and other business functions to enhance finance systems and integrate finance into business operations.

Business Partnering:

• Serve as a trusted business partner to departments/ clusters across the organization, ensuring that financial insights and analytics are used effectively to inform strategy and operations.
• Provide strategic financial guidance to departments/ clusters, including marketing, sales, operations, and product development.
• Support the business in decision-making by providing timely and actionable financial data and recommendations.

Financial Analytics and Reporting:

• Lead the development of financial reporting frameworks, ensuring accuracy, transparency, and alignment with business objectives.

Leadership and Team Development:

• Lead, develop, and manage a small team of finance professionals focused on enablement, process improvement, and business analytics.
• Foster a culture of collaboration, continuous learning, and cross-functional communication within the finance team and the broader organization.

Change Management:

• Lead finance transformation initiatives, ensuring smooth transitions during changes to systems, processes, or reporting structures.
• Communicate effectively with all stakeholders to gain buy-in for change initiatives and ensure successful execution.

Knowledge and Skills

• Strategic management information planning
• Analyze Operating efficiencies
• Budget management and forecasting
• Capital expenditure management
• Cash flow monitoring and management
• Management of employees

Personal Attributes

• Builds effective teams - Contributing strategically
• Business insight - Contributing strategically
• Courage - Contributing strategically
• Manages complexity - Contributing strategically

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realize their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Being resilient - Contributing strategically
• Collaborates - Contributing strategically
• Cultivates innovation - Contributing strategically
• Customer focus - Contributing strategically
• Drives results - Contributing strategically

go to method of application »

JOB DESCRIPTION

• To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call Centre environment.

KEY RESPONSIBILITIES

• Accurately capture client information on the relevant system.
• Execute broker requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with broker in a client centricity manner.
• Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Ensuring client service level agreements are met and exceeded.
• Excellent time management skills.
• Consistent achievement of agreed productivity.

QUALIFICATIONS AND EXPERIENCE

• Matric certificate or equivalent qualification
• FAIS compliant (30 credits NQF level 4)
• 2 years experience in short term insurance
• Clear criminal and credit record
• Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Computer literate
• Willing to work shifts
• Clean track record in terms of adherence to Quality standard and Compliance
• Consistent target achievement

SKILLS

• Computer literate (MS Office package)
• Client service oriented
• Negotiation skills
• Deadline and results-driven

COMPETENCIE

• Analytical thinking
• Information seeking
• Drive for results
• Initiative
• Emotional self-control
• Customer service orientation