Jobs at Santam Insurance

PRINCIPLE ACCOUNTABILITIES

• Technical support of IT Support technology (hardware, software, including upgrades, resolving vulnerabilities). The technology is primarily based on Atlassian products, but also includes other software and technology components.
• Administration of infrastructure deployment, technical support procedures, application deployments & releases, servers, nodes, databases, etc.
• Monitoring and management of hardware & software resources across all environments and taking pro-active action where required.
• Collaborating with Architects, Technical Specialists and Team Leaders on ways to automate and improve the development, release management and production observation processes & procedures
• System troubleshooting and maintenance
• Installation of software (from operating systems through to applications) across environments
• Management and leadership of the IT4IT Team

General Functions

• Consult with the Solution Architects on the development platforms (Guidewire, JDE, MS D365, .Net, Java, Cloud) in terms of application configuration and infrastructure to support application services
• Identification of bottlenecks and process inefficiencies and collaborate with team to create and implement improvements
• Identification of potential risks / issues and give input into risk plan
• Develop and maintain a comprehensive understanding of the internal workings of key software packages within IT Support. 
• Work with key vendors to understand their current and future offerings & services with a view of adopting and driving broad implementation
• Manage, mentor and support the rest of the IT4IT Team.

Quality Assurance

• Work as a team member with Development teams and technical staff, to ensure the solutions/amendments are implemented according to best practice
• Participate in various Troubleshooting & Problem-Solving initiatives setup and managed by Technical Support and/or SGT

QUALIFICATIONS AND EXPERIENCE

• National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering or another quantitative field preferred
• Minimum of 3-5 years relevant experience
• Working experience with Windows & Redhat Linux.
• Working experience with Atlassian DataCenter and clustering.
• Proficient in development languages such as Java and Python.
• Experience with CI/CD (continuous integration, continuous delivery) tools
• Experience in application development, version control, support and release management
• Experience with Docker and Kubernetes for container management and orchestration.
• Expertise in setting up and managing and maintaining Nexus, Sonar and Bamboo and Bitbucket
• Experience working with and supporting complex systems deployed to cloud (i.e. AWS) would be beneficial

KNOWLEDGE

• Familiarity with monitoring tools and the management thereof
• Understanding of software development principles and practices
• Good understanding of complex IT environments, network infrastructure such as load balancers, network proxies, NFS/NAS, etc.
• Knowledge of security best practices, encryption, and identity management and the ability to implement security measures in CI/CD pipelines and infrastructure
• Understanding of Agile and Scrum methodologies.
• Familiarity with both SQL and NoSQL databases and Round Robin databases.

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WHAT WILL MAKE YOU SUCCESSFUL
Business Process Integration & Optimization

• Identify inefficiencies in motor claims, underwriting, and customer service processes and recommend improvements.
• Support the development of standard operating procedures (SOPs) to improve process efficiency and collaboration between departments.
• Ensure alignment of business processes with strategic goals and regulatory requirements.
• Facilitate the integration of new business policies, supplier agreements, and customer service enhancements.
• Work with internal teams to standardize and improve the end-to-end claims lifecycle.

Stakeholder Management & Collaboration

• Serve as a key liaison between claims, underwriting, finance, customer service, and external partners (e.g., repairers, assessors, investigators).
• Ensure smooth communication and collaboration between different business units.
• Develop and maintain relationships with external stakeholders, including suppliers and service providers.
• Facilitate meetings and workshops to align stakeholders on integration initiatives.

Change Management & Continuous Improvement

• Support change management initiatives to ensure smooth adoption of new processes and policies.
• Assist in the training and upskilling of staff on new operational procedures and integration strategies.
• Gather feedback from teams and stakeholders to refine integration efforts.
• Drive continuous improvement using Lean, Six Sigma, or other process improvement methodologies.

Supplier & Vendor Coordination

• Work closely with external repairers, parts suppliers, and service providers to enhance claims efficiency.
• Ensure service providers meet contractual obligations and maintain high service quality.
• Manage procurement processes related to motor insurance claims and underwriting functions.
• Collaborate with finance teams to ensure accurate billing, invoicing, and payment processes.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in business administration, Insurance, Risk Management, or a related field.
• 5+ years of experience in motor insurance, claims operations, business process management, or a related role.
• Certifications in Lean Six Sigma, Project Management, or Business Process Improvement would be an advantage.

SKILLS

• Business & Process Management
• Strong understanding of motor insurance operations, including claims, underwriting, and customer service.
• Experience in business process improvement and operational efficiency strategies.
• Knowledge of Lean, Six Sigma, or similar methodologies for process optimization.
• Ability to analyse workflows and recommend solutions to enhance productivity.
• Stakeholder & Relationship Management
• Proven experience in managing cross-functional collaboration.
• Strong negotiation and relationship-building skills with internal and external stakeholders.
• Ability to manage supplier relationships and service-level agreements.
• Regulatory & Compliance Knowledge
• Understanding of regulatory requirements in the insurance industry (e.g., FAIS, POPIA, TCF).
• Ability to ensure compliance across operational and claims processes.