Integration Specialist: Motor (JG7) at Santam Insurance

WHAT WILL MAKE YOU SUCCESSFUL
Business Process Integration & Optimization

• Identify inefficiencies in motor claims, underwriting, and customer service processes and recommend improvements.
• Support the development of standard operating procedures (SOPs) to improve process efficiency and collaboration between departments.
• Ensure alignment of business processes with strategic goals and regulatory requirements.
• Facilitate the integration of new business policies, supplier agreements, and customer service enhancements.
• Work with internal teams to standardize and improve the end-to-end claims lifecycle.

Stakeholder Management & Collaboration

• Serve as a key liaison between claims, underwriting, finance, customer service, and external partners (e.g., repairers, assessors, investigators).
• Ensure smooth communication and collaboration between different business units.
• Develop and maintain relationships with external stakeholders, including suppliers and service providers.
• Facilitate meetings and workshops to align stakeholders on integration initiatives.

Change Management & Continuous Improvement

• Support change management initiatives to ensure smooth adoption of new processes and policies.
• Assist in the training and upskilling of staff on new operational procedures and integration strategies.
• Gather feedback from teams and stakeholders to refine integration efforts.
• Drive continuous improvement using Lean, Six Sigma, or other process improvement methodologies.

Supplier & Vendor Coordination

• Work closely with external repairers, parts suppliers, and service providers to enhance claims efficiency.
• Ensure service providers meet contractual obligations and maintain high service quality.
• Manage procurement processes related to motor insurance claims and underwriting functions.
• Collaborate with finance teams to ensure accurate billing, invoicing, and payment processes.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in business administration, Insurance, Risk Management, or a related field.
• 5+ years of experience in motor insurance, claims operations, business process management, or a related role.
• Certifications in Lean Six Sigma, Project Management, or Business Process Improvement would be an advantage.

SKILLS

• Business & Process Management
• Strong understanding of motor insurance operations, including claims, underwriting, and customer service.
• Experience in business process improvement and operational efficiency strategies.
• Knowledge of Lean, Six Sigma, or similar methodologies for process optimization.
• Ability to analyse workflows and recommend solutions to enhance productivity.
• Stakeholder & Relationship Management
• Proven experience in managing cross-functional collaboration.
• Strong negotiation and relationship-building skills with internal and external stakeholders.
• Ability to manage supplier relationships and service-level agreements.
• Regulatory & Compliance Knowledge
• Understanding of regulatory requirements in the insurance industry (e.g., FAIS, POPIA, TCF).
• Ability to ensure compliance across operational and claims processes.