Jobs at Santam Insurance

The key activities of a Financial Lines Underwriter are:

• Examine insurance proposal for new and renewal business, gathering and assessing background and supporting information and providing views and analysis on the risk/account. 
• Attending to conducting necessary research, evaluating and assessing the risk (including but not limited to coverage analysis, pricing and structure) and discussing/negotiating risks with the broker in order to effectively win or renew the risk. 
• Evaluate possible risk and determine appropriate insurance premiums using underwriting tools and practices, underwriting information and own judgement and experience.
• Quote within designated authority levels and refer the account where necessary in accordance with company policy and technical guidelines. 
• Monitor portfolio performance and ensure that renewals, new business, lost business and cancellative reserve are tracked and actioned.
• Set accurate, realistic premium forecasts and draft financial reporting as required in a timely manner to enable management to set budgets and monitor performance targets for your own portfolio of accounts and as a contribution to the team portfolio.
• Be able to confidently articulate technical messaging and deliver training, as and when necessary, internally as well as to brokers and clients.
• Accurately enter data into company systems/portals and produce management reports that ensure that the company remains aware of the nature and financial impact of all risks written for your own portfolio. 
• Maintain accurate electronic records for auditing and regulatory purposes.
• Proactively participate in projects or other initiatives designed to improve the effectiveness or efficiency of the department.
• Undertake any other reasonable tasks as requested by the U/W Head or Manager in order that the team achieve its objectives.
• Adhere to and where possible, improve, all operational and procedural standards. 
• Handle accounts queries and credit control queries to the satisfaction of all parties.

Qualifications & Experience

• Tertiary qualification a preference (LLB, B.Comm in Insurance, Finance, Accounting or Economics)
• NQF 7 insurance or risk management qualification.
• Minimum of 3 years technical underwriting experience in the relevant line of business as an underwriter or Minimum of 7 years’ insurance industry experience of which a minimum of 3 years spent in a technical underwriting department. 
• FAIS Compliance 
• RE5 qualification
• Competent user of Excel, Word, Outlook and other Microsoft platforms.
• Good understanding of insurance industry including the reinsurance market and the terminologies used.

Knowledge & Skills

• Critical thinking and analysis of complex risk 
• Good technical understanding of policy wordings
• Able to evaluate information from a variety of sources and solve problems
• Good decision-making skills which includes being able to consider the costs and benefits of various options and recommend the appropriate one as part of the referral process (to management or the technical team).
• Good communication and interpersonal skills; comfortable with phone and face to face complex discussions with underwriters, brokers and any other relevant stakeholders.  
• Good work ethic and deadline focused; able to work under pressure to meet tight deadlines and able to organise own workload effectively to prioritise and delegate to meet service standards.
• Operationally efficient including the ability to follow all process requirements. 
• Solid Presentation skills which include being able to present informally and formally for training (internal and external), marketing and renewal purposes. 
• Intermediate to Advanced ability to assess financial statements of businesses across a broad spectrum of industries
• Intermediate to Advanced ability understanding of financials markets, macro-economic factors and emerging risks impacting Financial Lines Business Unit.
• Identification of financial, governance and fraud risks
• Research and assess risks utilising data outside of the financial statements (eg) SENS, social media, general news media)
• Good Understanding and assessment of financial statements of businesses across a broad spectrum of industries
• Short-term insurance knowledge including the principles of insurance and underwriting.
• Good knowledge of Financial Lines and financial lines products, covers and how to find solutions to complex issues relating to these covers.
• Risk and compliance related obligations in adherence to Group and Regulatory guidelines.
• Knowledge the products offered in Financial Lines would be an additional benefit.

Competencies

• Collaborates, develops and maintain relationships with brokers and clients at all relevant levels of their businesses.
• Liaise with brokers, clients and potential clients preparing quotes and negotiating terms as required, writing polices and specifying any conditions that should apply to policies.
• Visit brokers to discuss renewals and new business with a focus to build relationships and develop market presence.
• Client focus – building strong client relationships and delivering client centric solutions 
• Drives results – consistently seizing opportunities and achieving results even under tough circumstances 
• Flexibility and adaptability – rebounding from setbacks and adversity when facing difficult situations 
• Cultivates Innovation – Creating new and better ways for the organisation to be successful 
• Problem solving
• Ability to cope with conflicting demands and to prioritise tasks
• Developing and implementing strategy
• Ability to perform under pressure
• Enterprising and commercial thinking
• Attention to detail
• Leadership and influencing 
• Feedback on market intelligence.
• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
• Agility and the ability to adapt to various situations including working under time constraints 

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KEY RESPONSIBILITIES:

• Have a deep understanding and interpretation of technical surveys, survey reviews and risk reduction controls based on various commercial risk classes.
• Prepare underwriting terms on quotations for these policies in line with the Santam Underwriting Guideline and individuals mandate.
• Assist with amendment Potential queries for these policies on the Santam system
• Prepare reinsurance calculations to determine the exposure
• Read and Interpret the survey report requirements in order to assess the risk and provide brokers with feedback on quotations in this regard.
• Interpret technical information and assist brokers with policy wording interpretation
• Discuss renewals with brokers for these policies and have intimate understanding of these policies so that you can have an informed discussion with brokers, Technical Managers and Commercial Property Specialist where necessary 
• Collate information and identify missing information before sending onto Underwriting Specialist; reference source for information and recommend decision to Specialist
• Perform underwriting reviews (new business, amendments, multi claimants and renewals)
• Manage data quality and find solutions to improve data for underwriting purposes

Qualifications & Experience

• Matric
• Minimum of 5 years Commercial Lines underwriting experience  
• Minimum 60 commercial credits
• Additional completed tertiary insurance qualifications will be beneficial 
• In-depth knowledge and working experience of the Asset All Risk product
• Working knowledge of reinsurance
• Computer literate (MS Word, Excel and PowerPoint – intermediated proficiency levels) 

Skills

• Analytical thinking with ability to statistically analyse information and data
• Working knowledge of the Santam Mainframe and Policy Centre systems to be in a position to quote and capture the the policies accurately
• Ability to cope with conflicting demands and to prioritise tasks
• Appreciation of insurance and underwriting principles
• Numerical skills
• Information seeking i.e. likes to get to the bottom of things
• Commercial and profit driven
• Execution and deadline oriented
• Good communication skills (verbal and written)
• Keen attention to detail
• Teamwork and collaboration 

Our commitment to transformation

• Flexibility
• Excellent interpersonal, communication and networking skills
• Strong client service orientation
• Ability to work under pressure
• Self-confidence
• Problem solving
• MS Office package proficiency, particularly Microsoft Excel

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The Role

• We are looking for an experienced, detail-oriented Finance Clerk to join our finance team. This is a 12-month fixed term contract and based in Cape Town, Western Cape. 
• This role is perfect for someone who thrives in a structured yet dynamic environment and loves working with numbers, data, and invoices. If you're passionate about invoicing and looking for a stable and fulfilling long-term role, we encourage you to apply!

What will you do?

• This role will be mostly focused on preparing and processing invoices, maintaining the invoicing mailbox, and ensuring the invoicing process runs smoothly and efficiently but not limited to these tasks. The ideal candidate is passionate about data capturing, has an eye for detail, and enjoys working with numbers. We are seeking a mature, reliable individual who is not only experienced in invoicing but is also excited about this specific area of finance and is looking for a long-term, stable position.What will make you successful in this role?

Key Responsibilities:

Invoice Preparation & Processing:

• Maintain the invoicing mailbox to monitor incoming orders and requests that require invoicing.
• Make sure that all order numbers are received for claims and follow up on outstanding order numbers.
• Process accurate invoices based on client orders, ensuring all relevant information and documentation is included and sent to the client.
• Work closely with the operations team on any issues relating to orders and invoices.
• Make sure invoices are sent out in a timely manner and in accordance with client requirements and company procedures.

Order Follow-up:

• Follow up on any outstanding orders or queries related to invoicing to ensure the timely creation of invoices and to ensure there is no delay in receiving payments.
• Communicate effectively with internal teams (e.g. Operations) and clients where necessary to clarify any issues with orders or payment terms.
• Track and resolve discrepancies between orders and invoicing.

Invoice Processing and Maintenance:

• Ensure proper documentation and filing of all invoices, ensuring they are accurately recorded and accessible.
• Update and maintain the invoicing system with up-to-date order and payment data.
• Collaborate with the accounting team to reconcile invoices with payments and ensure accurate accounts receivable records

Quality Control & Attention to Detail:

• Ensure invoices are accurate, complete, and in line with company standards and regulatory requirements.
• Double-check all entries for errors or omissions and resolve any discrepancies before issuing invoices.
• Maintain meticulous records of all invoices issued and track their payment status.

General Invoicing Process Support:

• Support in the ongoing improvement of invoicing processes, identifying areas for efficiency gains or error reduction.
• Contribute to monthly and quarterly reporting by providing necessary invoicing data.
• Assist with other ad-hoc tasks related to invoicing, as required by the finance team.

Qualification and Experience

• A relevant qualification in finance or accounting (e.g., Bookkeeper certification, Diploma in Accounting, AAT, or similar).
• Minimum of 3+ years of experience in invoicing, accounts receivable, or a similar finance-related role.
• Proven experience handling high volumes of invoices with a strong understanding of invoicing processes and best practices.
• Prior experience working in a fast-paced or high-growth startup environment is a plus.

Skills
Attention to Detail:

• Strong attention to detail, ensuring accuracy in all invoicing activities and data capturing.
• Ability to spot discrepancies and resolve issues without oversight.

Organizational Skills:

• Excellent organizational skills with the ability to manage high volumes of complex data.
• Ability to maintain clear, consistent records and documentation in a fast-paced environment.

Communication Skills:

• Strong communication skills to follow up with internal teams and clients on invoicing matters.
• Comfortable liaising with other departments to gather information for invoice creation and resolution.
• Be able to take initiative and communicate important issues with the finance team.

Tech-Savvy:

• Proficient in Microsoft Office (Excel, Word) and accounting software especially Xero and Sage
• Ability to quickly learn new accounting systems and new software tools as needed.
• Problem Solving:
• Mature and Focused:
• A mature and reliable individual with a strong sense of responsibility and ownership over their work.
• Comfortable working independently, yet a strong team player.
• Passionate About Data and Accuracy:
• A genuine interest in data entry and invoice processing, with a passion for maintaining accuracy in all tasks.

Self-Motivated:

• Competencies
• Collaboration
• Client focus Drives results  
• Flexibility and adaptability 
• Cultivates innovation
• Reconciliations
• Reporting and administration
• Balances stakeholders

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ROLE REQUIREMENTS

• Portfolio Growth
• Identify new potential clients/intermediaries. Identify competitors and gather market intelligence.
• Provide input into the broker business by sharing analysis, compile and manage intermediary clients’ prospect list.
• Preparing and delivering quotes (direct and through intermediary).
• Identify and facilitate opportunities to be part of industry forums and events
• Senior relationship manager also assists regional manager on regional level.
• Detailed explanations regarding changes with respect to terms/
• Grow the portfolio through direct sales and through intermediaries.

Area Management

• Execute relationship management with intermediaries and clients.
• Attend/handle meetings with intermediaries to discuss performance statistics and growth.
• Understand the business opportunities in the area and client segmentation.
• Attend to ad hoc queries and resolution of issues from intermediaries and clients.
• Promote Santam through marketing activities to intermediaries, clients and the community.

Portfolio Management

• Assist in developing the sales strategy for the area and/or the region.
• Identify intermediary training needs.
• Manage realised rate levels according to minimum and target rates.
• Identify cross and up-selling opportunities.
• Monitoring crop profitability 

Business Planning

• Contribute/participate/prepare area reports and presentations (can be regional as well as at a senior level).
• Assist/drive profitability by improved cost managements (commission, management expenses, assessment cost).
• Assist in/produce analysis of existing clients and segments.

Distribution Channel Management

• Advise intermediary on appropriate channel selection.
• Take ownership and manage channel solution implementation at intermediary level.
• Manage sales function, quotes (large quotes), channel conflict or under quoting, NQR etc.

Loss Assessments

• Performing assessments.
• Manage part-time assessors.
• Train assessors in collaboration with technical insurance services.
• Performing control/inspection assessments and re-assessments where complaints are logged on assessments.

ROLE REQUIREMENTS

Technical Support 

• Training assessors in the correct assessment of the crops cultivated in the designated area (districts). 
• Receive and manage all Damage Reports from brokers after insured loss reports. 
• Conduct insurance assessments, especially specialized assessments, personally. 
• Managing the assessor corps after a hail event to assess the damages to crops. 
• Inspections on a random basis to ensure a high level of accuracy of assessments performed.  

Claims Resolution

• Conducting claims estimates on allocated business/portfolio.
• Facilitate resolution of queries at any point of claim by understanding end-to-end claims process (registration, assessment, settlement, repudiation, dispute handling etc.).
• Interpret policy wordings against claim situations.
• Analyse and report on claims drivers affecting portfolio growth and profit, such as frequency, average cost per claim (acpc), severity etc.
• Manage ex gratia requests by assessing merits (loss against policy cover, policy and intermediary history) and create business cases for management consideration.
• Maintain close network relationships with claims handlers, assessors etc.

Internal Networking

• Build relationships with business and insurance support, facilitate the resolution of queries and issues with claims.
• Contract and monitor service levels with support units.
• Build effective working relationships with RM, RU, assessors and advisors.
• Attend and participate in quarterly distribution planning meetings.
• Manage escalations, exceptions and service interruptions in the different channels.

Crops

• Understand the climatic needs for each crop, as well as the genetic differences between cultivars.
• Able to distinguish the problems regarding weeds, diseases, nutrition, insects etc.

Farming methods

• Understand the need for, and the effective use of equipment and machinery.

QUILIFICATIONS AND EXPERIENCE
Qualifications

• Grade 12
• H Dip degree in Agriculture (preferably with horticulture as a subject)
• FAIS compliance: 
• Commercial and Personal Lines and RE a preference
• Driver’s licence

Experience

• 2 – 3 years’ specialised crop experience is essential 

KNOWLEDGE AND SKILLS

• Business management
• Negotiation
• Sales
• Conflict management
• Presentation skills
• Writing skills

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KEY FUNCTIONS:
Policy Administration / Authorization of Team Work:

• Conversions of quotes into Policies
• Endorsements
• Provide terms on existing policies
• Understand Insurance Principles and Business Retention on existing policies
• Dealing with other areas within Mirabilis/ liaising with brokers.
• Manage / monitor incoming / outgoing mail
• Must be able to adhere to deadlines and operating standard and requirements

Qualifications & Experience

• Must have a minimum of 10 years insurance experience within an underwriting capacity
• Preferably 5 years short term engineering insurance experience
• First Level Regulatory Examination
• Relevant Degree / Diploma 
•  Computer Literacy: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

Skills

• Team player
• Well-spoken and confident
• Good telephone etiquette
• Immaculate interpersonal skills
• Ability to perform tasks under pressure 
• Attention to detail / accuracy
• Continuous development of interpersonal skills
• Proficient in the KIT policy administration system within 1 month of appointment (On the job coaching)
• Training on engineering insurance products
   

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SKILLS REQUIREMENTS:

• Bachelor’s degree in Actuarial Science, Business Science, Mathematics, Statistics or a related quantitative discipline. 
• Minimum of 5 years of experience in pricing, risk analysis, or actuarial roles within the reinsurance or insurance industry.
• Strong analytical and problem-solving skills, with proficiency in mathematical/statistical techniques and software skills.
• Ability to collate, analyse and interpret statistical data.
• Proven prior experience in P&C actuarial work.
• Strong written, verbal, and presentation communication skills.

PERSONAL SKILLS AND ETHICS

• Santam Re’s people-first approach requires us to make smart decisions as we build on our delivery of reinsurance solutions. We are, therefore, highly driven to present industry-leading teams that are personable, approachable, have strong codes of personal values and ethics, and tolerance for other’s beliefs and lifestyles, including their host nation’s cultures. Beyond the capabilities and expertise required, the professional Senior Pricing Analyst must also present and/or embrace the following:
• Excellent verbal and written communication skills.
• Advanced numeracy comprehension.
• Ability to work independently with limited supervision.
• Work flexible hours.
• Solid interpersonal and relationship-building skills.
• Good planning and organisational skills.
• Stakeholder management.
• Team leadership experience

Competencies

• Collaboration 
• Client focus.
• Cultivates innovation.
• Flexible and adaptable.
• Drives results.

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This role is focused on, but not limited to; 

• Contribution to the net profit and growth targets for business.
• Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions. 
• Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
• Analysing the request from the intermediary and providing a quotation to secure the business (conversion). 
• Initiating out dials to intermediaries to discuss quotations and / or convert policies.
• New business issuance. 
• Assisting to resolve all insurance queries within required timeframe and compliance requirements.
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements.
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Assisting in implementing solutions for improvement.
• Adhering to workforce management principles to ensure that we optimize productivity.
• Prioritise own workflow and ensure work in completed to the required standards of productivity, quality, and timelines; use performance manage systems to improve personal performance. Ensuring that business targets are met.
• Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. Ensuring that business targets are met.

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12
• 60 FAIS credits - Commercial lines
• Minimum of 3 years’ experience in Short Term Insurance - Commercial Lines
• Proven work experience in commercial underwriting within the short-term insurance industry
• A relevant insurance related qualification (e.g., NQF level 4) would be advantageous 
• Preferable work experience in agriculture would be advantageous

KNOWLEDGE AND SKILLS 

• Excellent verbal and written communication skills. Use of clear and effective verbal communication skills to request information and correspond with intermediaries.
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders / clients.
• Ensure adherence to quality, compliance, and accreditation standards
• Conduct efficient administration
• Optimising work processes

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JOB DESCRIPTION:

• We are looking for talented actuarial or analytics professionals, with a specific focus on supporting our personal lines business. The successful candidate will be accountable for a wide range of pricing and other predictive modelling functions which will contribute to the profitable development and financial results of the Group. Working closely with the senior management team you will also contribute to the development and execution of the broader strategy.

KEY ACCOUNTABILITIES:

• Develop and maintain effective pricing and risk management strategies across various platforms to balance profitability and growth
• Support current pricing, client segmentation and optimisation models
• Performance monitoring of financial, underwriting and distribution indicators
• Create and maintain business reports to direct thought processes that drives action
• Continuous process improvement and strategy evaluation
• Depending on applicant’s skills and experience, there may be opportunity to manage junior analysts
• Participate in strategic projects where actuarial input is required
• Interacting with underwriting, distribution and claims departments throughout the group with the objective of constantly incorporating market trends into the product solution value chain
• Supporting the development of product solutions for various market segments and channels
• Providing direction around developing and maintaining of internal data assets to support predictive modelling initiatives

Qualifications & Experience

• Qualified/near-qualified actuary or equivalent qualification e.g. Maths, Statistics, Data science
• 4 to 5 years’ experience in a technical role, preferably in general insurance
• Strong modelling skills including experience in building pricing / predictive models as well as performing experience analyses and other statistical investigations
• Ability to communicate complex ideas across a range of technical and non-technical stakeholders
• Excellent report writing and presentation skills
• Experience with data and modelling software, e.g. SAS, WTW Emblem / Radar, SQL, Python or similar
• Leadership skills within own team and cross- functionally
• Strong data management skills

Competencies

• Delivering results and meeting customer expectation
• Relating and networking
• Analyses
• Applying expertise and technology
• Achieving personal work goals and objectives
• Attention to detail
• Planning and organising skills
• Problem Solving
• Negotiating
• Business Acumen/Knowledge
• Business Analysis
• Collaborates 
• Client focus 
• Drives results 
• Flexibility and adaptability from setbacks and adversity when facing difficult situations 
• Cultivates innovation 

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Key Responsibilities

• Consistently achieving sales target and contributing to the overall success of our Direct Sales team.
• Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.

QUALIFICATIONS AND EXPERIENCE

• Grade 12 / Equivalent 
• Experience in sales advantageous
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a passion for helping others.
• A proactive attitude and the ability to work effectively in a fast-paced environment.

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This role is focused on, but not limited to; 

• Contribution to the net profit and growth targets for business.
• Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions. 
• Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
• Analysing the request from the intermediary and providing a quotation to secure the business (conversion). 
• Initiating out dials to intermediaries to discuss quotations and / or convert policies.
• New business issuance. 
• Assisting to resolve all insurance queries within required timeframe and compliance requirements.
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements.
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Assisting in implementing solutions for improvement.
• Adhering to workforce management principles to ensure that we optimize productivity.
• Prioritise own workflow and ensure work in completed to the required standards of productivity, quality, and timelines; use performance manage systems to improve personal performance. Ensuring that business targets are met.
• Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. Ensuring that business targets are met.

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12
• 60 FAIS credits - Commercial lines
• Minimum of 3 years’ experience in Short Term Insurance - Commercial Lines
• Proven work experience in commercial underwriting within the short-term insurance industry
• A relevant insurance related qualification (e.g., NQF level 4) would be advantageous 
• Preferable work experience in agriculture would be advantageous

KNOWLEDGE AND SKILLS 

• Excellent verbal and written communication skills. Use of clear and effective verbal communication skills to request information and correspond with intermediaries.
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders / clients.
• Ensure adherence to quality, compliance, and accreditation standards
• Conduct efficient administration
• Optimising work processes

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KEY RESPONSIBILITIES
The primary responsibility of the IT Risk Manager:

• Define and implement the Framework for the Management of IT Risk in alignment with the System of Governance for IT across the Santam Group. 
• Assist in designing and implementing policies, standards, and procedures to protect sensitive data and ensure operational continuity. 
• Identifying, monitoring and responding to incidents, and advising management on mitigation strategies. 
• Prepare the Santam Group IT Governance, Risk and Information Security Report for the Santam Risk Committee and Board. 
• Prepare the IT-related risks, including the top 10 to the SGT Audit and Risk Forum. 
• Ensure that outstanding IT Audit findings (internal and external audit findings) within STS are constantly followed up on and driven to resolution. 
• Conduct regular training and awareness sessions (in person, virtual or training material) regarding IT risk management and the roles the various parties play in the management of IT Risk.

QUALIFICATIONS AND EXPERIENCE

• Relevant Bachelor’s Degree, e.g. B.Com (Information Systems) in the related field, or
• Equivalent work experience in the field
• 3 to 5 years IT Audit / IT Risk Management work experience
• CISA / CRISC / CGEIT or similar certification will be advantageous 

COMPETENCIES

• Influence and Communication
• Collaboration and Teamwork
• Adaptability and Continuous Learning
• Learning Agility
• Cultural Influence and Education
• Regulatory and Compliance Knowledge
• Conflict Resolution and Negotiation
• ADDITIONAL COMPETENCIES AND SKILLS

Technical Proficiency:

• Risk Assessment: Proficiency in conducting thorough IT risk assessments, identifying weaknesses, and evaluating potential risks.
• Technical Compliance: Strong understanding of industry standards, regulations, and best practices such as Cobit, ISO 27000 series, applicable Joint Standards, ITIL and King IV
• Report Writing: Excellent report writing skills
• Presentations: Proficiency in building PowerPoint decks to assist in conveying key messages

Risk Expertise:

• Risk Management: Skill in assessing and prioritising risks, as well as developing and implementing risk mitigation strategies.
• Communication and Collaboration:
• Stakeholder Engagement: Strong communication skills to engage with executives, technical teams, and non-technical stakeholders about risk matters.
• Cross-Functional Collaboration: Ability to collaborate with IT, legal, compliance, and business teams to integrate security practices across the organization.
• Problem Solving and Decision Making:
• Analytical Thinking: Proficiency in analysing complex issues, assessing potential impacts, and making informed decisions.
• Critical Thinking: Capability to evaluate incidents and risks to devise effective solutions.

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Key Responsibilities

• Consistently achieving sales target and contributing to the overall success of our Direct Sales team.
• Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.

QUALIFICATIONS AND EXPERIENCE

• Grade 12 / Equivalent 
• Minimum of 2 years of experience in short-term insurance
• A valid regulatory exam certificate and short-term FAIS credits
• Experience in personal and/or commercial products 
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a passion for helping others.
• A proactive attitude and the ability to work effectively in a fast-paced environment

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JOB DESCRIPTION

• The incumbent will form part of the IT4IT Team (the IT Support Team) and work with all the development teams (Guidewire, JDE, Microsoft, Java, etc.). This includes working specifically with Technical Architecture and Release & Deployment Management to support and maintain the IT Support technical infrastructure, DevSecOps processes & procedures. Specific emphasis for this role will be the support of the development teams, implementation of alerting & monitoring and the support of infrastructure and application components.

PRINCIPLE ACCOUNTABILITIES

• Technical support of IT Support technology (hardware, software, including upgrades, resolving vulnerabilities). The technology is primarily based on Atlassian products, but also includes other software and technology components.
• Administration of infrastructure deployment, technical support procedures, application deployments & releases, servers, nodes, databases, etc.
• Monitoring and management of hardware & software resources across all environments and taking pro-active action where required.
• Collaborating with Architects, Technical Specialists and Team Leaders on ways to automate and improve the development, release management and production observation processes & procedures
• System troubleshooting and maintenance
• Installation of software (from operating systems through to applications) across environments
• Management and leadership of the IT4IT Team

 General Functions

• Consult with the Solution Architects on the development platforms (Guidewire, JDE, MS D365, .Net, Java, Cloud) in terms of application configuration and infrastructure to support application services
• Identification of bottlenecks and process inefficiencies and collaborate with team to create and implement improvements
• Identification of potential risks / issues and give input into risk plan
• Develop and maintain a comprehensive understanding of the internal workings of key software packages within IT Support. 
• Work with key vendors to understand their current and future offerings & services with a view of adopting and driving broad implementation
• Manage, mentor and support the rest of the IT4IT Team.

Quality Assurance

• Work as a team member with Development teams and technical staff, to ensure the solutions/amendments are implemented according to best practice
• Participate in various Troubleshooting & Problem-Solving initiatives setup and managed by Technical Support and/or SGT

QUALIFICATIONS AND EXPERIENCE

• National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering or another quantitative field preferred
• Minimum of 3-5 years relevant experience
• Working experience with Windows & Redhat Linux.
• Working experience with Atlassian DataCenter and clustering.
• Proficient in development languages such as Java and Python.
• Experience with CI/CD (continuous integration, continuous delivery) tools
• Experience in application development, version control, support and release management
• Experience with Docker and Kubernetes for container management and orchestration.
• Expertise in setting up and managing and maintaining Nexus, Sonar and Bamboo and Bitbucket
• Experience working with and supporting complex systems deployed to cloud (i.e. AWS) would be beneficial

KNOWLEDGE

• Familiarity with monitoring tools and the management thereof
• Understanding of software development principles and practices
• Good understanding of complex IT environments, network infrastructure such as load balancers, network proxies, NFS/NAS, etc.
• Knowledge of security best practices, encryption, and identity management and the ability to implement security measures in CI/CD pipelines and infrastructure
• Understanding of Agile and Scrum methodologies.
• Familiarity with both SQL and NoSQL databases and Round Robin databases.

COMPETENCIES

• Competent in problem solving and troubleshooting at application and networked infrastructure levels
• Creativity in finding efficient solutions to technical problems
• Stakeholder management as it relates to business and technical users at different levels in the organisation
• Research and presentation skills 
• Must be able to work in a team focused highly pressurised and dynamic environment
• Investigation and analysis of information
• Planning and organisation
• Communication of technical guidance and instruction to team members
• Ability to write technical instructions in the use of programs and / or program modifications
• Ability to accept accountability for actions and decisions
• Ability to lead and direct resources

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What will make you successful in this role?

• Implementation and administration of supplier contracts within relevant structures to enable an optimum procurement environment.
• Assist the Sourcing Specialist or Procurement Manager with procurement related tasks. 
• Manage one or more commodities, commodity groups or portion of a commodity on their own (depending on ability, experience & training).
• Creation and maintenance of supplier agreements:
• Draft the contract using standard wording/clauses.
• Maintain contracts including all administration such as amendment of contracts using standard wording/clauses in terms of, supplier detail changes, price changes.
• Ensure system updates occur with the relevant contract pricing terms & conditions (Business rules), and other criteria for internal and external users.
• Ensure all ongoing changes to contracts are loaded to the system.
• Assist Sourcing Specialist / Procurement Manager with or be responsible for management of procurement commodities:
• Analyse and determine commodities spend and if sufficient volume or other criteria exists, initiate the sourcing process. [Business Case Analysis]
• Determine potential suppliers. [Market Scanning & Analysis]
• Drafts request for proposal (RFP) using standard wording/clauses. [system based]
• Issue and coordinate RFP process. [Initiation to completion]
• Adjudicate on RFP responses to determine most suitable suppliers.
• Test the market on a pre-determined cyclical basis by issuing further RFP documentation on existing contracted and new potential supply base whereby the full selection to contract process starts again.
• Administrating diversity of supply base and monitoring direction of spend against agreed performance targets. 
• Obtain required approval on supplier selection recommendation.
• Negotiate and award contract to preferred suppliers based on “Value” decision (dependent on signing authority).
• Manage and administrate supplier’s contract compliance in terms of Quality, Service and Price performance detail (roll up of transactional data from system and Santam Quality department).
• Ensure all ongoing changes to contracts are loaded to the procurement system.

Qualification and Experience

• Matric/ Grade 12
• Procurement qualification [CIPS or studying towards a CIPS qualification] or other relevant Diploma or B. Comm Supply Chain Management. 
• Minimum 3 years’ experience in a procurement role. 

Skills

• Communication (Written and Verbal): Is able to communicate clearly, enthusiastically and in an articulate manner.  
• Interpersonal Skills: Building networks and good relations: Relates to people across organisational levels and boundaries, builds networks and profitable partnerships. Show understanding of needs; is attentive and responsive; show honesty and integrity in dealing with people.
• Issue resolution: The ability to identify issues and risks and implement the relevant mitigating actions.
• Vendor management: Manage supplier relationships, developing supplier programs, and identifying continuous improvement initiatives. Tracks supplier spend and provide feedback to necessary stakeholders.
• Delivering Results and Meeting Customer Expectations
• Stakeholder relationship management 
• Networking
• Analysing and ability to identify opportunity/ challenges

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

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WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE?
Risk Management

• Risk Monitoring and Control Support: Support the Head: QKM in monitoring the risk profile of Santam Claims Solutions, ensuring that key risks are effectively managed, appropriate actions are taken, and that management has implemented adequate controls to mitigate these risks.
• Develop and Implement Risk Strategy: Create and execute a proactive, forward-looking risk strategy for Santam Claims Solutions, ensuring alignment with Santam’s overall business objectives and the broader risk framework.
• Evaluate Risk Exposure: Regularly assess risks within claims management, focusing on key areas such as fraud, compliance, operational, financial, and reputational risks to protect the business.
• Risk Assessment and Control Evaluation: Conduct regular, comprehensive risk assessments to evaluate the adequacy and effectiveness of current controls within claims processes.
• Design and Implement Mitigation Plans: Identify high-risk areas within claims operations and design targeted risk mitigation strategies and actionable plans to address them effectively.
• Monitor and Escalate KRIs: Continuously track key risk indicators (KRIs) and promptly escalate any concerns when established thresholds are exceeded, ensuring timely intervention.
• Foster Risk Culture: Recommend risk culture positioning and drive initiatives aimed at establishing an ideal risk culture within Santam Claims Solutions, ensuring alignment with Santam’s risk management objectives.
• Collaboration with Key Stakeholders: Work closely with Enterprise Risk Management (ERM), Group Compliance, and Group Internal Audit teams to ensure consistency in risk management practices and to drive a collaborative approach to managing risks.

Operational Losses

• Identification and Reporting of Losses: Lead the identification and reporting of operational losses and near misses, ensuring transparency and accountability in claims operations.
• Analysis and Root Cause Identification: Analyse operational losses to identify emerging trends, root causes, and high-risk areas, facilitating targeted improvements.
• Initiatives to Mitigate Losses: Spearhead initiatives aimed at reducing operational losses, including process enhancements, technology upgrades, and strengthened controls, to optimise efficiency and reduce risk exposure.
• Operational Losses Database Management: Maintain and update the operational losses database on CURA, ensuring it tracks corrective actions and informs future decision-making through lessons learned.
• Risk Insights and Reporting
• Provide Risk Insights: Deliver comprehensive insights on claims-related risk trends, root causes, and scenarios that directly impact business performance and operational efficiency.
• Develop Dashboards and Reports: Design and develop high-impact dashboards and reports for senior leadership, with a focus on claims risk exposures, key risk indicators, and the effectiveness of mitigation strategies.
• Escalate High-Risk Matters: Ensure the timely escalation of high risks and material losses to Enterprise Risk Management (ERM) to facilitate appropriate action at the organisational level.

QUALIFICATIONS AND EXPERIENCE

• Educational Background: A bachelor's degree Risk Management, Finance, or a related field. A postgraduate qualification or professional certification in Risk Management (e.g., CRM, PRM, FRM) would be advantageous.
• Operational Risk Expertise: Minimum of 7+ years of experience in Operational Risk Management, preferably within the insurance sector.
• Industry Knowledge: Strong understanding of risk management frameworks, regulatory requirements, and industry best practices relevant to short-term insurance and claims operations.
• Technology & Systems Proficiency: Experience with Enterprise Risk Management software (CURA), risk analytics, and reporting tools.
• Stakeholder Engagement: Proven ability to collaborate with senior leadership, and cross-functional teams to drive a strong risk culture.

SKILLS

• Technical Proficiency (Proficiency in MS Excel, MS Word, and MS PowerPoint)
• Strong presentation and facilitation skills
• Stakeholder engagement and relationship-building skills
• Analytical and problem-solving skills
• Data collection and evaluation skills
• Excellent Written Communication
• Negotiating and influencing
• Strategic thinking

COMPETENCIES

• Risk Management
• Sound Decision Making
• Client Centric Approach
• Resilience
• Results Driven Mindset
• Collaboration
• Quality, Compliance and Accreditation
• Business Processes
• Cultivating Innovation
• Reporting and Administration