Jobs at Smollan

Job Summary:

• To manage operational efficiencies and achieve client / customer objectives in areas of responsibility.

Key Responsibilities and Deliverables:

Achievement of sales targets

• Identify sales targets per channel per month and draw up quarterly project plan as to how these targets will be achieved
• Manage and track implementation of project plan (revising the plan based on client feedback as required)
• Liaise with buyers to achieve targets
• Provide feedback to clients
• Manage Promotional Activities
• Manage new innovations
• Manage out-of-stocks
• Manage Forward Share
• Minimise credit notes

Effective operational management

• Ensure adherence to call cycle
• Ensure effective time management when visiting stores (appropriate to store profile)
• Ensure stock availability
• Ensure shelf health (including stock-on-shelf; PI labels; removal of damaged and expired stock, as well as general hygiene of shelf)
• Adhere to specific Returns Management policies (per client)
• Implement promotional schedules
• Ensure a good working relationship between field staff and store management
• Update Strike Action Plan (biannually)

Effective budget and financial management (as required by Business Unit)

• Compile annual budget (per Business Unit) using previous Business Unit financial performance information
• Submit budget to relevant manager for review and sign-off
• Analyze monthly departmental budgeting and accounting reports and identify and control variances
• Take appropriate action to ensure adherence to expense budgets
• Prepare and compile budget reports (monthly)
• Continually seek new ways to improve efficiencies and decrease expenditure
• Ensure compliance to relevant policies and procedures
• Proactively seek to identify and manage risk
• Release / authorize orders

Effective knowledge sharing (including management of field intelligence)

• Be alert to competitor activity and potential tenders
• Compile Field Intelligence reports and submit to manager
• Update clients on competitor activity
• Ensure effective communication of information to Field Force

Effective client and customer relationship management

• Proactively build relationships with clients and customers and ensure they are kept informed
• Ensure prompt problem solving

Effective administration and asset management

• Ensure accurate salary input and monitor and control expense claims
• Ensure scorecard compliance
• Ensure effective management appraisals (C BAND and up)
• Ensure effective leave management and administration
• Conduct HR audits
• Conduct Financial audits
• Check and monitor assets and ensure updated asset register (monthly)
• Conduct disciplinary hearings as required
• In the regions, ensure office hygiene and equipment are maintained

Effective people management

• Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
• Recruitment
• Induction
• Development
• Remuneration and Rewards
• Performance Management
• Career path and succession planning
• On-the-job training, coaching & mentoring
• Staff wellbeing
• Manage Employment Equity targets
• Ensure appropriate levels of management and accountability
• Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
• Ensure effective knowledge sharing

Effective teamwork and self-management

• Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
• Apply knowledge of the organizational systems, structures, policies and procedures to achieve results
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Provide appropriate resolution for tasks or deadlines not met
• Support and drive the business’ core values
• Maintain a positive attitude
• Respond openly to feedback
• Take ownership for driving own career development

Key Competencies

• Transformative leadership
• Judgement & decision making
• Emotional maturity
• Coaching & development of others
• Team leadership
• Impact & influence
• Critical thinking
• Organisational awareness
• Analysis & problem solving
• Establishing networks
• Industry & business awareness
• Service excellence          

Requirements

• Relevant Diploma or Degree at NQF level 7
• 6 - 7 years’ relevant experience in FMCG or sales environment

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Description

• Effective execution of point of purchase|- Point of purchase documents as per unit specifications - Sales report from store
• Effective sales management|- Score cards - Formal and informal feedback
• Effective management of shelf health|- Store files used accordingly to requirements - Shelf displays according to requirements - Aligned forward share vs. market share - Out of stock levels at required levels
• Effective administration|- Personal Register up to date via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual) - Stocking files up to date and accurate - Deadlines are met
• Customer service and satisfaction|- Timeous customer feedback and problem resolution within agreed time frame
• Effective Self Management|- Performance Appraisals - 360 reviews - Formal and informal feedback

Requirements

• 2- 3 years’ relevant experience in an FMCG environment|
• Code 8 drivers license
• Diploma/NQF level 5
• Sales Management
• Shelf Management
• Administration skills
• Customer Service Skills
• Communication skills (verbal & written)
• Interpersonal skills
• Attention to detail

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Description

• Effective management of operations 100% strike rate on callagevs call cycle - Exception reports - Point of purchase standards met - Promotional compliance - Formal and informal feedback
• Effective development of tactical plans for the division in line with Customer, Client and Group strategic direction and objectives Timeous sign-off of tactical plans - Formal and informal feedback - 360 feedback
• Effective key account management 100% accurate information gained from client - Listing of items implemented - Promotional grid implemented - Deals and new prices listed - New products listings implemented - Formal and informal feedback
• Effective stakeholder engagement and management|-Fair and transparent relationships - Contact strategy in place and executed - Problems timeously identified and resolved - 360 reviews (Project Smart) - Formal and informal feedback
• Effective management of achievement of operational objectivesAchievement of sales targets - Call cycles - Opportunities are identified timeously and actioned - Optimisation of resources - ROI for the Division - Formal and informal feedback - Performance reviews - 360 feedback (Client Survey-Project Smart)
• Achievement of profitability, sustainability and financial targetsExpenses within budget parameters - Income budget achieved (bottomline) - Variances timeously identified and addressed - Formal and informal feedback
• Effective self managementPerformance Appraisals - Formal and informal feedback
• Effective leadership and team management Formal and informal feedback - Compliance to LRA, BCEA - Climate surveys - MiReflection reports

Requirements

• 9-10 years’ experience in an FMCG/Retail/Sales/Marketing environment at a regional management level with a proven track record of managing people, operations and clients. Must be well connected in the FMCG trade at Key Account and Regional Level of the retailers and wholesalers|9-1o
• Relevant Degree at NQF level 7
• Operations management
• Financial management skills
• Leadership Skills

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Description

• Client Satisfaction 
• Strategy Execution and Implementation
• Stakeholder Engagement and Relationship Management
• Business Growth and Sustainability 
• Operational Excellence and Effectiveness

Requirements

• 8-10 years’ experience in a FMCG/Retail/Sales/Marketing environment
• Degree/NQF level 7
• Relationship building
• Communication Skills (verbal & written)
• Attention to detail
• Drive
• Negotiation skills
• Strategic thinking
• Business acumen
• Planning & prioritisation

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Description

• Pro-Active Operational Excellence|
• Business Insights and Execution|
• Teamwork and Self-Management|
• Stakeholder Engagement|
• People Management|
• Manage Promotional Activity|
• Achieve POP Objectives|
• Monitor New Innovations|
• Efficient Achievement of Targets|
• Control Expenses|

Requirements

• 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level
• Relevant Diploma at NQF level 5
• Code 8 Driver’s license
• Communication skills (verbal & written)
• Analysis & problem solving
• Computer literacy
• Business acumen
• Commercial awareness
• Attention to detail
• Pro-active thinking
• Leadership skills
• Planning & organising
• Negotiation skills
• Sales management skills
• Decision making skills

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Description

• Customer and Client Satisfaction 
• Achievement of Sales Targets
• Administration
• Client Product Distribution

Requirements

• 2 - 3 years related sales and merchandising experience in and environment
• Diploma/NQF level 5
• Customer service skills
• Administration skills
• Team leadership
• Interpersonal skills
• Communication skills (verbal & written)
• Influencing skills
• Sales orientation
• Client service skills

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Description

• Administration
• Achievement of Delivery Targets
• Stakeholder Engagement
• Vehicle Maintenance
• Customer/Client Satisfaction
• Reports faults to Manager

Requirements

• 1-2 years’ experience in an FMCG environment
• Valid Drivers License
• Grade 12/NQF level 4
• Time Management
• Communication skills (verbal & written)
• Customer service skills
• Vehicle maintenance skills
• Professionalism
• Client service skills