Jobs at Spur Corporation

• The ideal candidate will have a strong background in meat handling, food cost management, purchasing, labour scheduling, and maintaining operational standards. This role requires a hands-on leader with proven experience in grill room and restaurant environments who is committed to excellence and efficiency.

Job Description

• We are seeking an experienced and highly skilled Senior Kitchen Manager to oversee and manage all aspects of back-of-house operations within our restaurant. 

Job Requirements

• Oversee daily kitchen operations, ensuring efficiency, consistency, and adherence to standard operating procedures (SOPs).
• Maintain a strong presence on the floor, especially in grill and food preparation areas.
• Ensure compliance with food safety, hygiene, and health regulations at all times.

Meat Handling & Food Preparation

• Expertly manage meat handling, portioning, cutting, and storage to ensure product quality and minimize wastage.
• Supervise preparation methods to maintain consistency in taste, quality, and presentation.

Cost & Inventory Control

• Implement and monitor food cost controls to achieve targeted profitability.
• Manage purchasing and supplier relationships, ensuring quality and cost efficiency.
• Oversee stock control processes including ordering, receiving, storage, and regular stock counts.

Staff & Labour Management

• Prepare and manage kitchen staff schedules to align labour costs with operational needs.
• Lead, train, and mentor kitchen staff to uphold standards of performance, discipline, and productivity.
• Foster a positive working environment, promoting teamwork and accountability.

Quality Assurance

• Ensure consistency of menu items in accordance with brand standards.
• Monitor kitchen performance metrics, identifying and resolving issues proactively.
• Work closely with the front-of-house team to deliver seamless service and exceptional guest experiences.

Minimum Requirements

• Grade 12 (Matric) or equivalent qualification.
• 3+ years of proven experience in a restaurant or grill room environment, with at least 2 years in a senior supervisory or management role.
• Fully proficient in meat handling, cutting, and preparation.
• Strong knowledge of food cost controls, purchasing principles, and labour scheduling.
• Sound understanding of kitchen health, safety, and hygiene standards.
• Computer literate with experience in stock and scheduling systems.
• Excellent organizational, leadership, and communication skills.

Preferred Qualifications

• Diploma or equivalent tertiary qualification in Hospitality or Hotel Management (advantageous).
• Ability to work under pressure in a fast-paced environment.

Core Competencies

• Strong leadership and people management skills.
• Analytical and detail-oriented with a focus on cost control.
• Hands-on, proactive, and solutions-driven.
• High level of integrity, professionalism, and resilience.
• Passion for food, quality, and operational excellence.

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Job Description

• The Loyalty Fraud Analyst is a senior role responsible for leading the fraud mitigation portfolio across Spur Corporation’s loyalty programmes. The role provides strategic direction and oversight to ensure that customer points, vouchers, and benefits remain secure, while minimising financial losses and safeguarding programme integrity.

Job Requirements
Roles and ResponsibilitiesGeneral

• Provide strategic leadership and oversight of Spur Corporation’s loyalty fraud mitigation portfolio.
• Detect, investigate, and mitigate fraudulent activity within loyalty programmes.
• Collaborate with the Call Centre, Loyalty Team, Operations, POS Systems, and Loyalty Systems to ensure end-to-end fraud controls.
• Collect, preserve, and analyse digital evidence (system logs, transaction histories).

Fraud Risk Management

• Develop and maintain enterprise-level fraud detection rules and monitoring frameworks.
• Establish thresholds and alerts for high-risk behaviours (e.g., abnormal points accumulation, voucher redemptions, excessive promotion usage).
• Oversee post-incident reviews to identify root causes and drive systemic improvements.
• Lead forensic analysis of profile usage, device data, and partner reports to identify emerging fraud tactics.
• Recommend and implement enhanced digital controls in partnership with IT Security.

Reporting and Insights

• Oversee dashboards and reporting on loyalty fraud trends.
• Present findings and recommendations to senior management, highlighting key risks, performance of fraud controls, and emerging threats.
• Deliver data-driven insights that inform long-term fraud prevention strategies.

Customer and Business Protection

• Ensure fraud prevention measures safeguard the business without compromising customer experience.
• Partner with internal teams to support impacted customers.
• Serve as a subject matter expert on loyalty fraud risks for internal and external stakeholders.

Compliance

• Conduct investigations in line with POPIA, GDPR, and internal data protection policies.
• Support audits, regulatory requests, and compliance reviews related to loyalty fraud.

Stakeholder Engagement

• Lead cross-functional engagement with Loyalty, CRM, IT, Operations, Training, and Legal.
• Provide regular fraud risk updates to senior executives and franchise stakeholders.
• Foster a culture of fraud awareness and proactive risk management across the organisation.

Key Skills and Competencies

• Senior-level experience in fraud investigation, prevention, or digital forensics, ideally within loyalty, payments, or financial services.
• Proven leadership skills, with the ability to manage a fraud portfolio and influence cross-functional teams.
• Strong analytical and investigative abilities, with expertise in fraud detection systems and forensic tools.
• Excellent communication and reporting skills, including the ability to brief senior executives.
• In-depth knowledge of loyalty fraud risks (e.g., account takeovers, promotion abuse, voucher exploitation).
• Strong knowledge of compliance frameworks (POPIA, GDPR) and customer data protection.
• Ability to balance business protection with customer experience.

Education and Experience Requirements

• Tertiary qualification in Risk Management, Forensic Accounting, Information Systems, or Computer Science.
• 5–7 years’ experience in fraud investigation, risk management, or digital forensics, with at least 3 years in a senior or leadership role.
• Proven track record in managing a fraud prevention portfolio in loyalty, payments, retail, or financial services environments.
• Strong experience with fraud detection and monitoring systems, data analytics tools, and case management platforms.
• Demonstrated success in leading cross-functional teams (Operations, IT Security, Customer Service).
• Experience with regulatory and compliance frameworks (POPIA, GDPR, PCI DSS).
• Exposure to loyalty programme ecosystems (POS integration, voucher systems, customer data platforms) is advantageous.