Jobs at Sun International

Main Purpose of the Job

• Responsible for the timely and effective response to the full spectrum of IT user queries and problems by providing technical support to users including performing desktop software and hardware installation; performing routine maintenance on data centre equipment, troubleshooting problem areas (in person, or remotely), providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work with the aim of ensuring the optimal delivery of IT services  to the business without interruption.

Duties and responsibilities include:

Incident Management

• Respond telephonically to user issues
• Identify user information
• Log incidents / calls and complete checklists
• Conduct telephonic diagnostics to facilitate prompt resolution where possible
• Monitor severity of incidents, update the system, and escalate issues where necessary in line with policy
• Complete Incident priority reports for shift handover meetings with the correct level of detail for current incidents

Stabilised Data Centre Environment

• Detect and respond to technical problems
• Identify opportunities for continuous improvements and respond to feedback from service statistics / information (CSIP)
• Maintain the business unit computer services and equipment ensuring the configuration of the environment is in line with best practice
• Make recommendations on computer products or equipment to improve company productivity.
• Store a spare parts inventory of systems, subsystems and component parts used in repair work.

User Engagement

• Answer calls received promptly and treat all clients with respect
• Analysis’s severity of the issue i.e. high, medium, low
• Elicit caller information for mandatory fields
• Capture information accurately and efficiently into the system
• Respond to incidents logged by end-users that cannot be resolved telephonically
• Provide desktop support by using diagnostics to facilitate prompt resolution where possible
• Complaints, disputes and suggestions are actioned / escalated as per SOP
• Service delivered as per SOP
• Coach end-users in the use of certain software

Desktop Installations 

• Make preparations for the installation of software
• Install or update required hardware and software 
• Update SOPS and communicate with regard to resources
• Update repository of standards 

Vendor Engagement

• Liaise with vendors with regards parts, repairs, services
• Schedule logistics if required
• Escalate issues identified if relevant
• Attend Vendor management meetings if required
• Complete orders for approval with regards work completed

Job Requirements

Minimum requirements (Education and Experience)

• Matric or equivalent
• Diploma in IT or equivalent NQF Level 6 in IT
• MCSE, ITIL Foundation Certification is an advantage
• Meets all requirements for a Gaming license
• No experience
• Ability to solve complex problems
• Manage and mitigate risks

Core behavioural competencies

• Problem solving
• Assessing and evaluating information
• Initiative
• Decision-making skills
• Dealing with customer

Technical/ Proficiency competencies

• Risk Management skills
• Listening skills
• Telephone skills
• IPTV Technologies
• Good networking knowledge
• Understanding of Technology Operations
• Infrastructure Knowledge
• Client Computing
• Gaming Product and Service Knowledge
• Hospitality Product and Service Knowledge

Work conditions and special requirements 

• Able to work shifts and weekends
• May be required to work overtime in line with operational requirements

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Job Purpose

• The Group Management Accountant will be accountable and responsible to lead the preparation, consolidation and delivery of financial and management reports timeously and accurately for the Sun International Limited Group, in line with policy, frameworks and tools based on researched leading and industry practice and relevant statutory regulations.  
• The role will achieve these objectives by partnering with the Sun International leadership, finance teams at a central and operational level, and through dealing with external stakeholders and banking authorities. This role will also be required to support specialised Group financial projects as required

Key Performance Areas

• Lead the consolidated financial reporting for all financial operations across the Group to ensure the financial position of Sun International is accurate, up-to-date and complete.

These reports will include:

• Monthly management reports
• Quarterly management reports
• Year end and Interim reporting
• Budget and forecasting reporting
• Exco and Board reporting
• Capex reporting
• Investigate unusual variances relative to budget and previous year; find solutions to resolve anomalies and follow-up to ensure execution or change in procedure
• Conduct analyses of business results and identify relative trends to ensure realistic forecasts
• Compile, monitor and review monthly, quarterly and annual Budgets and forecasting reports for the Group
• Assist with the preparation of the Group Annual financial statements in compliance with IFRS
• Assist with Investor presentations and Integrated Annual Reporting
• Manage the activities around the interim and year-end reporting requirements and deadlines
• Interpret results and commentary on financial results and prepare reports for distribution to investors and analysts
• Provide value-adding recommendations to optimise financial performance (with regards reporting and processes).
• Compile and provide board packs and reports in line with management requirements that assist stakeholders in making relevant decisions e.g. trend analyses on performance in different areas of the business for specific timeframes
• Develop and update Group financial governance reporting, standards, processes and tools including templates and tools for the completion of results and budgets
• Develop, align and update financial reporting practices with new legislative and tax regulations
• Communicate and monitor compliance to financial procedures, and implement sufficient control measures (including systems and processes) & checks to mitigate any financial risk to the business
• Act as the subject matter expert on Financial and statutory legislation and finance requirements for the Group
• Communicate proactively with units to review and reconcile data needed for reporting; and follow-up on outstanding information
• Partner with Business Unit financial accountants and financial managers to ensure the correct and timeous consolidation of financial results and reporting
• Handle any referred and escalated complaints, disputes and suggestions as required, offering expert advice in order to resolve any issues or challenges
• Provide counsel and advice to Financial Managers and Accountants on latest developments; risks identified and recommendations
• Identify any training needs or gaps in interaction with unit finance, and manage outputs in order to achieve financial reporting objectives to standards and in line with deadlines
• Communicate pro-actively with Business Operations, to review financial position, challenges, impacts and report timeously on revenue and financial position; offering support as required
• Act as a point of contact and co-ordinate audits for the Group
• Conduct impact analyses and support adhoc management projects
• Report and consult with top management on risk areas and remedial action to be taken

Job Requirements

Education

• B.Com Honours (CTA) with Articles
• Registration as a Chartered Accountant

Experience

• At least 4 years post articles experience.
• Experience working with Power BI or similar power analytical tools.
• Experience in Power BI, Cognos reporting tool and IFS ERP system.
• Strong understanding of financial management, regulations and the legislative environment 
• Experience in a hospitality/gaming industry environment an advantage.

Legislated Accreditation/Registration

• SAICA registration

Skills & Competencies

• Conceptualising
• Analytical skills (including attention to detail)
• Influencing Skills
• Managing Risks, Results and Relationships
• Decision-making
• Emotional Maturity
• Ability to handle pressure and meet deadlines
• Knowledge of statutory legal and tax requirements
• Strong technical knowledge including IFRS developments
• Strong knowledge of accounting systems
• Financial reporting
• Hospitality & Gaming Revenue analysis
• Project Management
• Integrity
• Computer Proficiency in MS Office (Advanced Excel); Cognos or similar (advantage),
• Experience in report writing (excel/extract database queries) or automation processes would be advantageous.
• Business acumen
• Knowledge of treasury management an advantage