Jobs at Telesure Investment Holdings (TIH)

Introduction
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. Our origins date back to 1 June 1985, and we have since grown into a group of subsidiaries that includes some of South Africa’s most loved and recognisable brands. We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans. We bring customer-focused innovation and service excellence to the financial services industry. We’re an undivided team who believe in leading through technology and pushing past their limits. TIH is owned by BHL (SA) Holdings Limited. BHL has a vast global footprint.
Job Purpose

• Manage the launch of the Pet Insurance product, growing the product and manage product enhancements. Own profit and loss and ensure continuous profitability of the product.

Specification
Brand

• Oversee a particular area, product or service within the larger brand strategy.
• Involves managing development and delivery.

Marketing

• Oversee a particular area, product or service within the larger marketing strategy. Involves managing development and delivery.

Stakeholder Engagement

• Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
• Offering Technical support to operational areas of the business i.e. Sales and
• Operations. Coordinate and help facilitate the success of the Pet Profit & Loss.
• Develop strong relationships with internal Key stakeholders including Pricing,
• Analytics, IT and Marketing.

Product and Solution Development

• Responsible for managing the definition, development and delivery of a significant product or service within the product development and engineering program, ensuring alignment with customer requirements.
• Develop new ideas that will enhance the performance of the product. Work with
• Senior Management to identify new opportunities for the business.

Data Collection and Analysis

• Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature.
• Monitoring financial performance of the Pet product and work with VAPS Senior
• Management to improve performance as required.
• Monitor Industry developments to ensure products and services stay fit for purpose.
• Evaluate product performance analysis with appropriate recommendation where required for Operations.

Project Management

• Manage a portfolio of projects while reporting to senior colleagues. Attend relationship meetings with the Product UMA to explore and influence new ideas to enhance the Pet offering and to resolve any issues.

Compliance

• Identify shortcomings in compliance processes, systems and procedures, and suggest and implement appropriate improvements. Work is focused on an assigned unit or discipline. Ensure the Pet product meets regulatory requirements and TCF principles, including claims experience and complaints to ensure it remains fit for purpose.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports.
• Review and report on the voice of the customer to ensure that the product continues to meet customers’ expectations.

Requirements
General Education

• Grade 12/ SAQA Accredited Equivalent (Essential);
• Veterinarian Qualification (Essential);
• STI Qualification (Advantageous)

General Experience

• 5 or more years' experience and full knowledge of End to End Pet Product (Essential);
• 2 or more years' experience of working in a regulated environment (Essential)
• Experience working within the Financial Services Industry (Advantageous)
• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified

Closing date: 06/01/2021 

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Introduction

• Conduct outbound policy sales. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Consultant requires a solid knowledge of products and market, their characteristics include a focus on growth of the brand.

Specification
Responsibilities
Customer Relationships Development

• Make calls by telephone to customers to offer new products to existing client base.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes.

Sell Customer Propositions

• Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Requirements
Direct Sales

• Work with guidance to maximize the volume and value of direct sales.

Verbal and written Communication

• Use clear and effective verbal communications skills with guidance to express ideas, request actions and formulate plans or policies.

Computer skills

• Support business processes with guidance and understand and effectively use standard office equipment and standard software packages.
• Microsoft Office Suite

Action Planning and work scheduling

• Work with guidance to develop appropriate plans or perform necessary actions based on recommendations, requirements and achieve performance targets by optimizing work scheduling.

Writing skills

• Use clear and effective writing skills with guidance to express ideas, request actions and formulate plans or policies.

General Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential) Regulatory Exam 5
• (Advantageous); Wealth Management Qualification (Advantageous)

Experience
General Experience:

• 2 or more years telephonic sales experience (Essential); Experience in cold
• calling (Advantageous)
• Telephone system
• Avaya

Additional Information

• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.