Jobs at Teraco

MAIN FUNCTIONS OF THE JOB

• Analyse and complete RFQ’s, RFP’s, tenders, and technical survey’s.
• Assist Bid Manager with technical responses as and when required on behalf of the Sales department or clients themselves
• Engaging with various external stakeholders, other departments, and levels of management
• Liaises with the departments on an ongoing basis with respect to Tender requirements and Tender status
• Maintaining bid database and bid information for easy use by internal staff
• Formatting and compiling of bid submission documents
• Administer and maintain the pipeline on Ozone CRM system
• Assist Bid Manager in obtaining relevant information for client responses and projects
• Maintain technical database of facilities/responses
• Account Management functions as and when required
• Form part of the bid teams and inputs from key stakeholders, typically engaging with sales, marketing, product teams, finance, commercial, legal and project management / delivery.
• Prepare and review the commercial aspects of the bid, ensuring all products / services are included in the final price to the customer.
• Contributing to the written proposal - both in terms of content and presentation (such as providing guidance around the executive summary).
• Ensure timescales are achieved at each step of the bid process, including all internal governance, while taking the initiative in setting realistic deadlines.
• Ensure on-time submission of compliant and commercially sound bids.
• Co-ordinate and plan all client presentations required as part of the bid submission.
• Drive continuous improvement, through post-bid reviews, both internally and with customers.

QUALIFICATIONS AND EXPERIENCE

• Completed Grade 12
• Min 5 years data centre or ITC industry experience or IT technical exposure
• Previous experience of tenders

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Key Responsibilities:

• Lead and execute CFD simulations to analyse airflow distribution, temperature profiles, and pressure differentials for internal airflow (e.g. containment design, equipment thermal performance, rack heat load analysis).
• Conduct external CFD analysis to evaluate the effects of wind loading, HVAC exhaust recirculation, generator airflow, and environmental heat transfer.
• Interpret simulation results and provide data-backed design recommendations to optimize cooling strategies (e.g., hot aisle/cold aisle containment, CRAC/CRAH placement, perforated tile layouts).
• Liaise with Lead Design Engineers, MEP consultants, and architect to integrate CFD results into facility design basis of design documents.
• Interpret simulation results and provide recommendations to optimize cooling strategies (e.g., hot aisle/cold aisle containment, CRAC/CRAH placement, perforated tile layouts).
• Develop thermal models of existing and proposed data center layouts, considering equipment loads and airflow obstructions.
• Validate CFD results with on-site measurements (e.g., IR imaging, temperature sensors, airflow meters).
• Support capacity planning by evaluating thermal impacts of IT equipment deployment or infrastructure upgrades.
• Create technical documentation, simulation reports, and presentations for internal stakeholders and external clients.
• Ensure CFD simulations are aligned with ASHRAE thermal guidelines and company performance targets.
• Stay updated with the latest CFD tools, cooling technologies, and best practices in data center thermal management.
• Collaborate with Data Analytic and BMS team in developing energy efficiency report

Compliance

• Maintain compliance in accordance with all relative policies and procedures
• Support the HR department in achieving the organization developmental plan deliverables within agreed timelines.
• Meet agreed inter-departmental OLA (Operational Level Agreement).
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
• Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/ RFS.
• Develop working methods to reduce or maintain Power Usage Effectiveness (PUE) levels.
• Task finalization and report accurately, as per agreed format, quality and within the agreed timelines
• Maintain ISO 14001 and 50001 certification, and drive action plans & reporting to achieve the objectives applicable to their respective site.

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices

QUALIFICATIONS AND EXPERIENCE

• Qualification Option 1: Bachelor’s or Master’s degree in mechanical engineering, Thermal Sciences, HVAC Engineering, or a related field or
• Qualification Option 2: Significant hands-on experience (5+ years) using Cadence CFD software or equivalent simulation tools in a design or consulting environment
• 3+ years of relevant experience in CFD modelling, preferably within data center environments.
• Strong working knowledge of CFD software such as Candence, ANSYS Fluent, 6SigmaDCX, Autodesk CFD, or similar platforms.
• Experience with data center cooling systems including DX cooling, chilled water, liquid cooling, in-row cooling, etc.

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MAIN FUNCTIONS OF THE JOB

Service Delivery Manager

• Manage a portfolio of clients
• Build strong and positive relationships with clients at various levels
• All Service Level Agreements to be maintained and reported on according to set business parameters
• Build and document CRM knowledge about the client’s offerings at Teraco
• Understand clients core business and how it interacts within Teraco and identify needs and business opportunities
• Have a full understanding and operating of Teraco CRM to enable reporting on services per client
• Escalation point on allocated clients
• Project manage all client installations
• After hours co-ordination and activation of client services and products when required

QUALIFICATIONS AND EXPERIENCE

• Matric Qualification
• Business Diploma / Minimum 5 years’ experience in similar role (full ownership and management of client operational relationship)
• Microsoft Office skills
• Knowledge and experience in understanding Service Level Agreements
• Experience in utilities/power deployment and cabling infrastructures will be an advantage
• ITIL Foundation certification preferred

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MAIN FUNCTIONS OF THE JOB

• Assist in managing and maintaining user access, roles, and permissions across systems.
• Ensure proper implementation of Just-In-Time (JIT) access, granular permissions, and security policies.
• Own and oversee the user access lifecycle, ensuring proper activation and deactivations.
• Monitor, review, and audit access controls, ensuring compliance with security policies.
• Work closely with the CISO, Security Analyst, and Security Engineer to implement security best practices.
• Manage and assign security-related tickets in the IT ticketing system, ensuring timely resolution.
• Assist with incident response and security investigations, escalating issues as needed.
• Support users with basic security-related queries and access requests.
• Stay up to date with industry security trends, threats, and best practices.

QUALIFICATIONS AND EXPERIENCE

• Relevant IT qualification (Diploma/Degree in IT, Cybersecurity, or related field).
• Any security-related certifications (CompTIA Security+, Microsoft Security, etc.) would be beneficial.
• Prior experience in an IT helpdesk, support, or security-related role is advantageous but not required.

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MAIN FUNCTIONS OF THE JOB

• Action physical access request tickets to the Access Control System in line with Teraco policies. This requires a high degree of attention to detail, and compliance to policies.
• Track and allocate tickets to team members for action. Ensure tickets are addressed within required timelines.
• Analyze logs and data sets from various sources to formulate reporting for internal usage e.g. data integrity assessments etc.
• Analyze logs and data sets from various sources to formulate reporting for Teraco clients.
• Track percentage of data integrity issues successfully verified & closed within the specified timeframe.
• Ensure scheduled checks, calibrations, and inspections (CCTV, access control, metal detectors, perimeter fences) are completed on time.
• Logging and updating calls via the ticketing system.
• Driving closure and tracking progress to ensure timely remediation for incident Management specific to security systems.
• Client specific monthly reporting.
• ISO 27001, PCI, ISAE 3402 Type II compliance, monitoring and reporting, as it relates to supported systems.
• The use of vulnerability management for IoT and OT devices using third-party tools, including identification, assessment, and remediation tracking by logging of tickets for action by team members and ensuring tasks are closed timeously.
• System Uptime: Validation of percentage of time that all security systems (CCTV, access control, metal detectors) are operational and functional by leveraging data sets provided from various sources.
• Escalate and track calls that require the attention of the IT team by utilizing the correct escalations channels
• Document security administration procedures, implement the procedures as agreed and ensure evidence in respect of procedures is retained as per documented.
• Liaising with vendors for replacement stock or spares for maintenance & maintain critical stock levels.
• Adherence to standard operating procedures and to IT security governance and policies.
• Take initiative in consultation with Security Systems Manager to improve IT security and better fulfil the needs of the user-base.
• Validation of handover documentation for the testing of new installations for both standard and non-standard projects.
• Ad-hoc duties.
• Review & validation of new/old, mapped camera’s according to security risk reviews.

QUALIFICATIONS AND EXPERIENCE

• Matric
• Experience in Vendor Management and related SLA’s
• Previous experience in supporting a VMS system or IP camera network (Advantageous)
• Driver’s license and own car essential
• IT Diploma/Certificate or equivalent NQF Level 6
• 4 years’ experience in process or document administration in a technical environment
• A+
• N+
• Microsoft Excel