Jobs at TFG (The Foschini Group)

Job Description
Responsibilities:  

• Being an ambassador for our brand and offering amazing customer experience. 
• Exceed customer expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target. 
• Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
• Searching out opportunities for making new sales. 
• Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

Qualifications & Experience: 

• Grade 12 (Matric) - Mandatory

Skills:  

• Passionate about people is a must. 
• Target-driven and experience-focused. 
• Good verbal/ written communication skills
• The ability to multitask in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 
• Builds Customer Loyalty
• Customer Service Delivery
• Navigates Customer Challenges
• Negotiation & Selling

Behaviors:

• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Continual Improvement - Actively seeks opportunities to improve processes continually
• Decision Making - Analyses complex situations to ensure effective and timely choices
• Driving & Persevering
• Meeting Customer Expectations - Consistently delivers exceptional customer service
• Planning & Organizing - Uses a structured approach to effectively manage tasks
• Relating & Networking

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Job Description
Responsibilities:  

• Achievement of all store turnover, new accounts & rewards 
• Providing excellent customer service 
• Stock management 
• Daily stock counts 
• Visual merchandising 
• Execution of administrative tasks 

Qualifications: 

• Beauty related qualification desirable 
• 2-3 years retail experience 
• 1-2 years cosmetics experience 

Skills:  

• Excellent selling skills 
• Strong interest in retail and the cosmetic field in particular 
• The ability to communicate and persuade effectively at all levels 
• Ability to show initiative and be resourceful 
• Ability to source and implement effective solutions in a fast-paced environment 
• Customer Service Delivery 
• Planning & Organising  
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

Competencies and behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 

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Responsibilities

• Administratively supporting all aspects of the buying process.
• Management of the critical path alongside the buyer.
• Ensuring timeous placement of orders onto the purchasing system.
• Manage samples: shopped on International buying trips by taking pictures, tagging and organizing rails, between QA and suppliers, marketing handovers and sample sale prep.
• Maintaining all images loaded on buyplan against PO numbers.
• Follow up on orders on a weekly basis to confirm DC bookings and deliveries.
• Order raising with a defined time period across branded and own brand.
• Order amendments on PMM and Buyplan.
• Sample Room management.
• Following up on marketed styles to ensure products launch on correct dates as agreed to.
• Updating Marketing handover documents with information pulled off relevant systems.
• Updating VM look books on a quarterly basis.
• Compiling and updating ppt’s with branded product as briefed by buyer.
• Building constructive and mutually beneficial relationships with suppliers.
• All preparations prior to presentations and meetings (booking rooms, printing documents ect.).
• Take minutes during meetings.
• Ordering tickets on ITL website.
• General office administration and ad hoc duties as required by the department.

Qualifications

Qualifications and Experience:

• Have a minimum of a Matric Qualification.
• Have a working knowledge of Ms Word, Excel and Power Point (ODBMS would be advantageous).
• Previous experience as a Buyer's Assistant is required.

Skills: 

• Be highly organised, numerate, and have exceptional co-ordination ability.
• Have the ability to multi-task and be flexible.
• Excel in a pressurised environment.
• Have a problem-solving approach to work.
• Must be able to work with a team.
• Must possess a positive attitude.

Behaviours: 

• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships.
• Collaborates - effectively works with others to achieve shared goals.
• Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner.
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers.
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets,
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems.
• Persuades - effectively influences others by gaining support and commitment in the delivery of organisational goals and objectives.
• Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives.
   

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Job Description

• The Store Manager I is responsible for setting sales targets, developing strategies, and monitoring performance to ensure continuous improvement. They manage the store's budget, oversee inventory, and ensure compliance with company policies. Additionally, they lead and develop the store team to foster a positive work environment.

Responsibilities

• Set sales targets and develop strategies to achieve them. 
• Monitor sales performance and KPIs for continuous improvement. 
• Manage the store's budget and financial results. 
• Ensure high levels of customer satisfaction. 
• Oversee inventory management and minimize stock discrepancies. 
• Lead and develop the store team. 
• Conduct performance evaluations and provide guidance. 
• Ensure compliance with company policies and regulatory requirements.

Qualifications

• A Grade 12 qualification or equivalent. 
• Minimum 2-3 years retail experience with a minimum of 1 years store leadership experience.  
• Strong leadership and team management skills, excellent communication and interpersonal abilities, and experience in inventory management and customer service.

Skills: 

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviours: 

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness 
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
   

go to method of application »

Job Description
Responsibilities:  

• Achievement of all store turnover, new accounts & rewards 
• Providing excellent customer service 
• Stock management 
• Daily stock counts 
• Visual merchandising 
• Execution of administrative tasks 

Qualifications: 

• Beauty related qualification desirable 
• 2-3 years retail experience 
• 1-2 years cosmetics experience 

Skills:  

• Excellent selling skills 
• Strong interest in retail and the cosmetic field in particular 
• The ability to communicate and persuade effectively at all levels 
• Ability to show initiative and be resourceful 
• Ability to source and implement effective solutions in a fast-paced environment 
• Customer Service Delivery 
• Planning & Organising  
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

Competencies and behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 

go to method of application »

Job Description

• Do you have a passion for transforming living spaces, from stylish kitchenware to cozy bedroom essentials, and want to join a leading retailer?
• We’re seeking high-energy, confident individuals who can bring our brand to life by delivering a warm, welcoming, and exceptional customer experience. If you have a natural selling instinct, a keen sense of style, and a passion for making every customer feel valued, this is the role for you!

Responsibilities:  

• Be the Face of Our Brand: As a team member, you’ll be more than just a salesperson -you’ll be an ambassador for our brand. You’ll create a welcoming environment where every customer feels like a valued guest.
• Sales with Purpose: We offer a diverse range of stylish products that you’ll be proud to sell. Your ability to match customers with the perfect items will not only drive sales but also help them create beautiful spaces they’ll love.
• Maximize Sales: Track your performance and seize opportunities to exceed targets and drive new sales.
• Maintain store stock: Ensure the store is always well-stocked and beautifully presented to delight customers.

Requirements:

• A Matric certificate.
• Previous sales experience in a retail environment.
• Experience in the Hospitality Industry is an advantage.
• Deliver top-tier service, navigate through customer challenges, whilst driving sales.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong attention to detail and organizational skills.
• The ability to take initiative.
• Ability to work effectively both independently and as part of a team.
• Flexibility to adapt to a dynamic and fast-paced retail environment.

Competencies and behaviours for success: 

• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Continual Improvement - Actively seeks opportunities to continually improve processes.
• Decision Making - Analyses complex situations to ensure effective and timely choices.
• Driving & Persevering.
• Leading Others - Inspires and guides others to achieve collective goals.
• Meeting Customer Expectations - Consistently delivers exceptional customer service.
• Planning & Organising - Uses a structured approach to effectively manage tasks.
• Relating & Networking

go to method of application »

Job Description
Responsibilities:  

• The ability to support the store management team to provide outstanding leadership to the store team. 
• Ensures the team executes operational excellence through a customer centric mindset. 
• Generating high levels of motivation and commitment within the store. 
• Allocate time effectively; handle multiple tasks and completing priorities. 
• Provide input and manage merchandise and visual principles. 
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc). 

Qualification: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills: 

• High flexibility and ability to adapt to different customers and situations. 
• A high sense of urgency with demonstrated ability to work independently. 
• High flexibility and ability to adapt to different customers. 
• An outstanding leadership, interpersonal and communication skills. 
• Ability to work a flexible schedule to meet the needs of the business. 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers. 
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

Behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently. 
• The ability to take initiative. 
• A high level of attention to detail 

go to method of application »

Job Description
Responsibilities:  

• Achievement of all store turnover, new accounts & rewards 
• Providing excellent customer service 
• Stock management 
• Daily stock counts 
• Visual merchandising 
• Execution of administrative tasks 

Qualifications: 

• Beauty related qualification desirable 
• 2-3 years retail experience 
• 1-2 years cosmetics experience 

Skills:  

• Excellent selling skills 
• Strong interest in retail and the cosmetic field in particular 
• The ability to communicate and persuade effectively at all levels 
• Ability to show initiative and be resourceful 
• Ability to source and implement effective solutions in a fast-paced environment 
• Customer Service Delivery 
• Planning & Organising  
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

Competencies and behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 

go to method of application »

Job Description

• The Area Manager II is responsible for defining business plans and strategic initiatives to improve store performance. They analyse KPIs, execute commercial policies, and manage staffing levels. They also focus on customer experience, staff development, and fostering cultural alignment. Additionally, they provide insights and recommendations for improving store operations.

Responsibilities

• Define business plans and strategic initiatives to improve store performance
• Analyse and interpret KPIs and navigate through dashboards
• Execute commercial policies and analyse operational and commercial KPIs
• Ensure optimal staffing levels at stores
• Collaborate to streamline and optimize business processes
• Stay updated on industry trends and customer preferences
• Perform store visits to ensure correct commercial performance
• Manage, develop, and motivate staff
• Provide insights and recommendations for improving store operations.

Qualifications

• A business or retail-related degree is advantageous
• Experience: 5+ years of retail experience with at least 2 years in a senior store leadership role 
• Entrepreneurial flair, strong understanding of KPIs
• Valid driver's license
   

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Job Description
Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness 
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

go to method of application »

Job Description
Responsibilities:  

• Achievement of all store turnover, new accounts & rewards 
• Providing excellent customer service 
• Stock management 
• Daily stock counts 
• Visual merchandising 
• Execution of administrative tasks 

Qualifications: 

• Beauty related qualification desirable 
• 2-3 years retail experience 
• 1-2 years cosmetics experience 

Skills:  

• Excellent selling skills 
• Strong interest in retail and the cosmetic field in particular 
• The ability to communicate and persuade effectively at all levels 
• Ability to show initiative and be resourceful 
• Ability to source and implement effective solutions in a fast-paced environment 
• Customer Service Delivery 
• Planning & Organising  
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

Competencies and behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 

go to method of application »

Responsibilities

• Gathering, documenting and signing off on TFG Logistics data requirements.
• Converting data requirements to workable technical implementation specifications.
• Developing end-to-end solutions for agreed requirements. Including data sources, conversion scripts, user accessible artifacts (Excel, IBM Cognos, Power BI and others).
• Testing and validating code to ensure accuracy and reliability.
• Enhancing the data-driven culture at TFG Logistics through support, training and data governance initiatives.
• Continuous pursuit of additional skills to delivery customer needs.
• Overcoming technical/architectural challenges to deliver new data related capabilities.

Qualifications
Qualifications and Experience:

• Diploma, Graduate Degree, or Post Graduate Degree in computer science, data engineering, analytics or similar.
• Extensive knowledge of retail supply chain processes.
• Experience of working with warehouse management and transport management systems.
• Data pipeline / engineering experience.
• Oracle SQL, Python, Power BI. 
• Data visualisations – Power BI.
• Data governance (Databricks).

Skills: 

• Applying practical experience to enhance understanding and application of data in a transactional environment.
• Immense attention to detail.
• Strong desire to deliver at speed and high customer satisfaction.
• Clear and constructive communication to facilitate requirements documentation and product training and delivery.
• Creating reliable data products from a vaguely defined data environment through practical validations.

Behaviours: 

• Commitment to high-speed technical delivery under time pressure.
• Ability to simplify communication to non-technical audiences.
• Ability to work on a variety of deliverables as pressures and understanding matures. (Multi-tasking).
• Display a sense of tenaciousness to keep pursuing solutions to a new delivery problem.

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Job Description

• The Senior Store Manager is responsible for setting sales targets, developing strategies, and monitoring performance to ensure continuous improvement. They manage the store's budget, oversee inventory, and ensure compliance with company policies. Additionally, they lead and develop the store team to foster a positive work environment.

Responsibilities

• Set sales targets and develop strategies to achieve them.
• Monitor sales performance and KPIs for continuous improvement.
• Manage the store's budget and financial results.
• Ensure high levels of customer satisfaction.
• Oversee inventory management and minimize stock discrepancies.
• Lead and develop the store team.
• Conduct performance evaluations and provide guidance.
• Ensure compliance with company policies and regulatory requirements.

Qualifications

• Education: A Grade 12 qualification or equivalent.
• Experience: Minimum 7 years relevent retail experience with a minimum of 5 years store leadership experience.
• Additional: Strong leadership and team management skills, excellent communication and interpersonal abilities, proficiency in budgeting and financial management, and experience in inventory management and customer service.

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Job Description

• The Senior Planning Manager is responsible for developing strategic, tactical, and operational plans to achieve set targets. They influence and implement the merchandise strategy and manage the central planning and analytical team. Additionally, they manage financial metrics, sales trends, and stakeholder relationships, and provide leadership to the planning team.

Responsibilities
Key Responsibilities:

• To interpret the overall merchandise strategy and develop a high-level Merchandise financial plan by department.
• To lead and manage end-to-end location strategy to ensure desired outcomes are achieved.
• Balances a complex set of variables on an ongoing basis to ensure the financial outcome is achieved.
• To manage the departmental inventory and provision in line with the financial targets.
• To manage the stock fulfilment through the logistics pipeline and DC.
• Drive supplier relationships and targets.
• To compile and produce reports/dashboards for measurements and visibility.
• Identify potential business risks and propose corrective action and ensure execution thereof.
• To build high-performance teams through effective people management and develop to ensure the capability to meet current and future business objectives.
• To work collaboratively with internal and external stakeholders to ensure effective delivery of the business plan.
• To drive online sales and process. 

Qualifications
Qualifications and Experience:

• Minimum 8 years’ experience in Merchandise Planning.
• Minimum of 4 years in a management role.
• A postgraduate business qualification is desirable.
• In-depth knowledge of the Planning process, within the Fashion retailing sector.
• Experience within an omni retail environment.
• A history of achievement and delivering results within a fast-paced retail environment.
• Experience in scenario and promotional planning. 
• Strong understanding of customer demographics.

Skills: 

• Financial planning
• People management 
• Coaching and mentoring
• Business Acumen
• Problem solving 
• Lean and agile retailing principles
• Quick Responds 
• Online Knowledge

Behaviours: 

• Strategic Mindset - focusing on the long-term goals and objectives of the organisation.
• Being Resilient - rebounding from setbacks and adversity.
• Building Effective Teams - develops and leads a group of individuals toward the achievement of a common objective.
• Builds Networks - establishes and nurtures internal and external relationships to create robust and mutually beneficial partnerships.
• Cultivates Innovation - creates an environment that fosters and nurtures a culture of creativity.
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation.
• Ensures Accountability - takes accountability and ensures others are held to account on agreed-upon performance targets.
• Manages Complexity - interprets and simplifies complexities.
• Organisational Savvy - understands and navigates dynamics created by processes, systems, and people.
• Situational Adaptability - effectively adjusts their behaviour, approach, and decision-making based on the situation.
• Fast and Agile - approach to business processes to ensure quick and clear decision making. 

go to method of application »

Job Description
Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness 
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others