Jobs at The Beverage Company

Job Purpose

• To ensure delivery of stock to Customers according to the planned delivery schedule, while ensuring superior levels of customer service, aligned to the Company’s standards and business ethics within the bounds to the law.

Key Accountabilities and Outputs

• Manage and control the delivery process from end-to-end
• Prepare for next day’s deliveries
• Adhere to the start-up procedure
• Ensure independent driver checks of truck stock are conducted in full and signed accordingly
• Travel to the Customer following the defined route and delivery schedule
• Carry out the delivery of stock
• Return to the depot within specified timeframe
• All documentation to be signed, consolidated and returned in full

Demonstrate Superior Customer Service Levels

• Demonstrate high levels of Customer Service during deliveries
• Live The Beverage Company’s values by being Respectful and Courteous to Customers and Consumers
• Ensure that Customer are kept informed about the what they are receiving and the progress being made in off loading
• Ensure that constant contact is possible with the Distribution Controller / Expeditor so that feedback can be given on execution, and delays if any.

Safety, Health and Environment

• Ensure a safe, healthy and risk-free working environment
• Comply with safety and health policies and procedures, and applicable legislation
• Ensure that Pre-Trip Inspections are completed prior to every trip
• All non-compliant items on Pre-Trip inspections are to be communicated to management
• Green Band driving to be practiced at all times
• Truck Lock Out Procedure to be practiced during every loading sequence
• All Traffic rules and regulations are to be complied with at all times
• All Safety, Health and Environment rules to be complied with
• Vehicles are to be clean and presentable

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Job Purpose

• To implement a market driven differentiated service that builds sustainable competitiveness within clearly identified channels, thereby delivering sustainable growth in brand equity, sales volume, market share, competitive advantage and corporate reputation.

Key Accountabilities and Outputs
Customer Development

• Manage and build customer relationships with Outlet owners
• Drive weekly customer calls per outlet to build effective partnerships and resolve customer issues
• Ensure all current, correct customer master data captured onto Rapid Trade and is maintained
• Achieve customer sales volume targets
• Ensure each outlet buys directly from the Company consistently on a weekly basis

Execution Guidelines

• Ensure the delivery of product availability, merchandising, promotions, pricing and space in each and every outlet
• Monitor volumes by outlet to ensure 100% availability of key brands and packs through forward planning
• Manage stock rotation to ensure 100% availability
• Drive the effective execution of selective merchandising implementation in the consumption and purchase zones
• Negotiate and execute interior and exterior price communication; capture price priorities; ensure price point compliance and execute on the overall price and promotion campaigns throughout the year

Asset Management

• Manage the Company refrigeration assets by driving governance and compliance
• Manage all the Company assets in the outlets including permanent merchandising and signage
• Ensure the Company products are stocked in fridges as per guidelines
• Conduct asset verification surveys (Fridges, etc.)
• Assist customers with managing stock replenishment to minimise stock outs
• Manage stock rotation and quality

Qualifications and Experience

• Grade 12 / Matric / NQF level 4
• Up to 2 years experience (Operational Execution) Experience in a sales/marketing/FMCG environmentBasic knowledge of PC, or potential to acquire it

Key Qualities

• Critical Success Factors
• Customer Perspective
• Communication
• Routine communication with customers or clients
• Problem Solving
• Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem.
• Relationships Maintained
• Others outside of own work area but inside the organisation