Jobs at The Prestige Cosmetics Group

Purpose of the Role

• The BI Business Analyst should be able to analyse and synthesise large amounts of data, accurately project sales trends, identify sales opportunities, and provide practical guidance to optimise sales strategies to increase market share. Collect and examine data and use the information gathered to create coherent, intelligent reports.

KEY RESPONSIBILITIES
Business Performance

• Conduct thorough analyses of sales data and market trends to create insightful reports on brand and customer performance
• Perform comprehensive quantitative and qualitative analyses to produce detailed brand performance reports
• Work closely with sales and trade marketing teams to optimize and assess campaign effectiveness, using data to inform brand strategy and enhance customer engagement
• Collaborate with sales and trade marketing teams to develop and execute data-driven campaigns, measuring their impact on brand performance and market share
• Utilize tools such as Excel and Power BI to design and implement insightful BI reports, dashboards, and data narratives
• Develop and present feedback decks for brand sales reviews, focusing on the effectiveness of Trade Marketing and Key Account activities, along with any brand metrics agreed upon in brand planning sessions
• Partner with the sales team to provide data analysis that supports the refinement of customer engagement strategies
• Build strong, trust-based relationships with brand partners and customers through consistent sales reviews aligned with brand plans
• Manage and master data efficiently
• Scope and analyse business system requirements
• Incorporate system and enterprise architecture design into requirements analysis and solution design
• Present scoping and analysis findings in solution design and decision-making meetings
• Engage with process owners and end-users to define processes, business rules, and user experience requirements
• Define system-to-system integration processes and specifications
• Drive agile solution delivery through interaction with the team and business users
• Maintain, improve and deliver accurate, high quality information on our platforms
• Monitor data for accuracy and completeness
• Data analysis
• System maintenance (SQL / Power BI/ Other)

Leadership

• Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance and strive to improve based on these interventions.
• Adhere to the company's values.
• Take personal responsibility for all issues facing the department, work as a team and mentor/coach new employees as required.
• Communicate with your line manager regularly and make recommendations on improving efficiencies in the department.

COMPETENCIES:

• Strong admin and organisational skills
• Strong analytical skills
• Self-motivation; good energy levels and ability to work independently and with cross-functional teams
• Attention to detail and desire for accuracy
• Advanced problem-solving and analysis skills
• Strong work ethic and willingness to take initiative
• Critical thinking, attention to detail, good listening and debating skills, excellent verbal and written command of the English language, good time management.

REQUIREMENTS/QUALIFICATIONS

• High level of computer competency and literacy, including Microsoft Office programs (MS Word and Excel)
• Basic understanding of database/SQL queries and views
• Working knowledge of Power BI or Cognos Analytics would be advantageous
• Bachelor’s Degree or equivalent
• 1 to 3 Years working knowledge in Business Intelligence
   

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Purpose of the Role

• Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

go to method of application »

Purpose of the Role

• Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

go to method of application »

Purpose of the Role

• Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience

go to method of application »

PURPOSE OF THE ROLE

• The Assistant Boutique Manager works in synergy with the Boutique Store Manager to lead an energetic and passionate team of people who are dedicated to creating experiences with our clients.  Through a keen sense of business acumen, the Assistant Boutique Manager is responsible for supporting the Boutique Manager in all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions.  In the absence of the Boutique Manager, they will need to step up and support with the operational standards within the boutique and continue to coach and mentor the team.

KEY RESPONSIBILITIES

Team leader:  the Store Assistant Manager guides their team towards achieving results and developing individual talents.

• Alongside the Boutique Manager they will creates an environment rich with ethics, integrity, and diversity, which leads to positive team collaboration
• Partners with Boutique Manager to proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance
• Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the boutique staff
• Shares the brand vision and the boutique challenges, gives meaning and empowerment to the team while holding them accountable
• Boutique Administration
• Standard Operating Procedure on the Job Training implementation 

Administration/Reporting

• Review and analyse all category sales
• Review all stock reports that are submitted monthly and ensure actions are taken to address identified
• Update respective reports monthly (Sales consultant Performance / New Launch feedback / Event feedback / analysis and sales).
• Provide feedback and reporting on business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.
• Provide feedback on any information relating in to development within the V&A catchment area.

Business developer:  the Store Assistant Manager embodies an entrepreneurial spirit.

• Works in harmony with the Boutique Manager to drive growth by achieving retail and CRM targets and acts pro-actively to recruit, retain and grow client return rate
• Develops business initiatives in line with the brand vision and strategy
• In the absence of a manager take responsibility for staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service
• Supports the Boutique Manager in communicating retail and collateral stock needs to all necessary parties
• Takes accountability alongside the Manager for the responsibility for all loss prevention activities, such as in-store security and inventory management
• Has a solid understanding of the business environment
• Works with Manager to provide feedback and reporting to line manager in order to influence strategies and recommendations

Experience creator:  the Store Assistant Manager creates conditions for a consistent and memorable experience.

• Leads by example on the selling floor by creating tailor-made client experiences, personalized for each visit and each client, using the CHANEL experience ritual and building long-lasting relationships
• Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
• Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story at the point of sale
• Facilitates the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
• Ensures team has tools/training to provide a Chanel client experience
• Provides flexibility to allow the BA to create their own experience
• Ensures visual merchandising guidelines are adhered to throughout the boutique and guarantees that the boutique remains clean, tidy and welcoming always

CHANEL ambassador:   the Store Assistant Manager embodies the values of the brand.

• CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients as well as the team
• Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
• Always implements and ensures respect of the uniform and grooming guidelines

Store operations: the Store Assistant Manager delivers strong operational excellence with support of their manager

• Supports the Manager in all areas of boutique operations, ensuring compliance across all areas and implementing clear and transparent procedures. Ensure the smooth running of all boutiques at all times, including responsibility for day-to-day operations such as boutique opening/closing, security and cleaning.
• Stock Management
• Responsible for the stock, tester and sample inventory of each boutique, keeping stocks of each to a minimum to ensure quick turnover.
• Support the Manager in ensure that the stock levels meet the needs of the business, managing planned seasonal increases in good time.
• Work with the Manager to increase stock accuracy in (stock audits), working to minimize stock loss at all times.
• Ensure meticulous stock handling and storage procedures are established and followed in each boutique.
• New line ordering and set up as required, ensuring that quantities ordered are realistic and reflect the needs of the business.
• Till and Cash Handling Procedures
• Ensure all team members are fully trained on Company till and cash handling procedures, and that these are always adhered to.
• Ensure Company returns procedures are clear and adhered to.
• Working with the Visual Merchandising Team, ensure that the CHANEL Standalone Boutique merchandising guidelines are always followed.
• Responsible for ensuring clarity of Health and Safety training and procedures in each boutique

COMPETENCIES

Leadership and Management skills

• Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
• Relationships-focused: Collaborative, partnering and influencing skills
• Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
• Performance minded and decisive, strive for continuous improvement

Managing Business skills

• Strong client experience mindset
• Able to understand and synthesize business and market intelligence
• Able to write reports and proposals
• Planning, organization and change management skills
• Problem solving and dispute resolution skills
• Technology savvy and digital trend awareness

Soft skills

• Posture and communication skills: Verbal and written communication, story telling
• Curious, personal agility, continuous learner
• Self-awareness, self-confidence, and self-control/stress management
• Enthusiasm, energy and motivation
• Trustworthy with integrity/ethics

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics experience
• Certificate in Beauty/Make-Up is advantageous