Hot Jobs at Hilton

JOB DESCRIPTION

• A Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?
As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Host truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Organise the ‘work area’ to be able to deliver brand-specific customer service from welcome to good-bye
• Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members
• Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly
• Close guest transactions on Front Office effectively, solicit feedback, and deliver a memorable goodbye (checkout)
• Stay up-to-date in terms of received Guest Feedback (SALT, Social Media)
• Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service
• Duties of a Front Office Host when scheduled to work in F&B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables
• Be a reliable and motivated member of the guest operations team
• Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel.
• Be a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times
• Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F&B service and stewarding
• Show interest in learning new skills and acquire new knowledge every day
• Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
• Be aware of planned team meetings and learning sessions and attend as required
• Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day
• Volunteer to participate in company campaigns like Travel with Purpose or TM committees
• Execute duties as assigned by the Guest Operations Manager, Front Office Team Leader and Supervisors
• Assist other departments, as necessary

What are we looking for?

Front Office Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficienc

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

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JOB DESCRIPTION

• A Commis Chef is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets.

What will I be doing?

As a Commis Chef, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. A Commis Chef will also be required to prepare all mis-en-place and contribute to departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure consistent great food production, in line with the high quality standards expected by Hilton
• Perform tasks within a timely manner
• Contribute to Kitchen revenue through effective food cost control
• Provide support to the Kitchen brigade
• Prepare and present high quality dishes within company guidelines
• Keep all working areas clean and tidy and ensure no cross contamination
• Prepare all mis-en-place for all relevant menus
• Assist other departments wherever necessary and maintain good working relationships
• Report maintenance, hygiene and hazard issues
• Comply with hotel security, fire regulations and all health and safety and food safety legislation
• Awareness departmental targets and strive to achieve them as part of the team
• Meet all health and hygiene requirements
• Be environmentally aware

What are we looking for?

A Commis Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience as a Commis Chef or Apprentice Chef
• NVQ Level 1
• Positive attitude
• Good communication skills
• Ability to work under pressure
• Proven ability to work with a team and to follow instruction
• A passion to learn and a drive to succeed in a culinary/hospitality career
• Proof of completion in a basic food hygiene course
• A passion for food and the culinary arts
• Completion of an accredited commercial cookery course or trade apprenticeship
• Experience multi-tasking and working in an environment with rigorous standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• NVQ Level 2