Job Vacancies at MTN

Mission/ Core purpose of the Job:

• Support and assist the Sales Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager.

Context:

• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications and ISP industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Responsibilities

Key Performance Areas:

Key Tasks:

Input into Operational Planning

• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Account Management

• Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
• Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
• Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
• Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
• Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
• Resolve escalated issues or escalate as appropriate.
• Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
• Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
• Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
• Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
• Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
• Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
• Prepare reports on account performance as required.

Customer Service and Satisfaction

• Build and maintain solid relationships with all stakeholders.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.

Quality Control

• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Supervisory / Leadership / Managerial Tasks:

• Adopt a customer centric approach
• Build employee relations and collaborative teamwork
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees behaviour

Competencies

Skills / physical competencies:

• Planning skills – plan, prioritise, resource allocation and deliver on time
• Analytical skills – weighing up the pro’s and con’s; making sense of information
• Computer literate
• Problem solving skills
• Conflict management skills
• Communication skills
• Negotiation skills
• Presentation skills
• Ability to meet deadlines
• Project management skills
• Business acumen
• Presentation Skills

Behavioural qualities:

• Assertive – being tough when necessary without fear or favour
• Courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
• Resilience – to repeatedly challenge despite setbacks and resistance
• Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
• Focused and priority driven – staying focused amidst the multiple demands and expectations
• Innovative
• Customer centricity
• Accuracy and attention to detail
• Decisive and action-oriented
• Diplomacy and tact
• Relationship builder – strong people focus
• Operate with integrity (high ethics)
• Pressure / stress tolerance
• Consultative
• Perseverance
• Team-orientation
• Ability to take initiative and work both in isolation and be a team player
• High balanced leadership
• Relationship building both internal and external
• Integrity
• Effective Communicator.
• Ability to handle fast pace and rapid change in a consultative manner

KPA Quality Standards/ Measures (KPI’S for job)

• Achievement of sales, retention, customer development and revenue targets for the assigned accounts
• Accurate forecasting of acquisition numbers, retention numbers and stock required within assigned accounts
• Customer satisfaction index
• CMAT targets
• Achievement of customer and internal KPA’s
• Timely reporting and the accuracy thereof
• Implementation of operational and promotional plans

Qualifications

Minimum Requirements

Education:

• Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related

Experience:

• At least 3 years of experience in the telecoms industry
• Experience in Account Management is essential, preferably in fast moving industry
• ICT Experience (GSM) is preferable
• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium organization

Training:

• Products and Services
• Telecommunications
• GSM technology
• Contract appreciation and business-related courses

Apply Before 03/16/2026

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Responsibilities

Fraud Pattern Discovery & Modelling

• Analyse financial transaction flows (P2P, merchant payments, cash-in/out, wallet funding, withdrawals) to identify fraud patterns, typologies of unauthorized transfers, mule account networks, and high-velocity transactional attacks and any other relevant abnormal behaviours.
• Translate observed fraud schemes into data-driven patterns, features, and model hypotheses.

Design and build machine-learning models to detect and predict:

• Impersonation and account takeover fraud (SIM swap, social engineering, identity misuse)
• Transaction laundering and agent gaming (commission abuse, float cycling, abnormal cash flows, collusive transactions)
• Cyber-enabled fraud (bots, scripted attacks, app tampering)
• Insider and collusive fraud patterns across users, agents, and merchants
• Perform deep-dive analysis on historical fraud cases to identify emerging patterns and modus operandi
• Continuously refining models based on emerging fraud trends and evolving attacker behaviour.

Advanced Analytics & Machine Learning

Develop supervised and unsupervised models for fraud detection, including:

• Anomaly detection (e.g., Isolation Forest, Autoencoders, LOF)
• Sequence and behaviour-based models for transaction timelines and event chains
• Pattern-mining approaches to uncover recurring fraud structures
• Apply statistical analysis and explainable AI techniques to interpret model outputs and support operational decisions.
• Evaluate model performance using appropriate fraud metrics (precision, recall, false positives, financial impact).

Transaction Data Analysis & Feature Engineering

Engineer predictive features from multi-source financial and behavioral data:

• Transactional features: amount, frequency, velocity, time-of-day patterns, beneficiary history, geographic mismatch flags.
• Device & network intelligence: IMEI/IMSI/ICCID associations, device fingerprinting, VPN/proxy detection, IP reputation, location spoofing signals.
• Behavioral biometrics: typing dynamics, navigation patterns, session timing, interaction cadence.

Risk Engine Integration & Decision Systems

• Design scoring frameworks and decision logic for production risk engines, blending model scores with rule-based signals.
• Define and calibrate risk thresholds, alert triggers, and automated actioning (block, step-up auth, review).
• Implement and optimize real-time fraud controls such as geo-fencing, velocity checks, SIM-swap logic, and session risk scoring.

Qualifications

Education

• Bachelor’s degree in computer science, Data Science, Statistics, Mathematics, or a related field.
• MBA and/or master’s degree is advantageous
• Preferred: Master’s degree in data Analytics, Machine Learning, or Cybersecurity

Experience

• 5 years or more experience in fraud analytics, data science, or risk modeling roles
• At least 3 years’ experience within a non-traditional FinTech /ICT/Digital/Fraud Management environment
• Proven track record of building and deploying ML models for fraud detection

Apply Before 03/18/2026

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Job Description

• The Technology Innovation Manager at MTN would be responsible for overseeing the design, operation, and strategic direction of the innovation lab. This role ensures that new technologies, products, and solutions are effectively tested, validated, and integrated into MTN’s ecosystem.
• The resource will be required to perform Lab tours to senior internal and external parties showcasing the innovative technologies that MTN are investigating or has implemented within our markets.

Responsibilities

The Manager Technology Innovation is responsible for the following Key Performance Areas 

Lab Operations & Infrastructure Management

• Oversee the setup, maintenance, and security of the innovation lab.
• Manage cloud-native, Open RAN, and COTS hardware test environments.
• Ensure seamless interoperability testing between multi-vendor solutions.
• Maintain and optimize the lab’s infrastructure and testing tools.

Technology Evaluation & Proof-of-Concept (PoC) Testing

• Conduct rigorous testing and validation of emerging technologies (5G, AI, Edge Computing, Automation).
• Support the MUNIC strategy by evaluating cloud-based network solutions.
• Provide performance benchmarking and analysis to guide deployment decisions.
• Document findings and provide recommendations for scalability and commercialization.

Collaboration & Stakeholder Engagement

• Work closely with Vendors, Networks, IT/Digital, GIS, and Business Units to align lab activities with business goals.
• Engage with vendors, startups, and research institutions to drive co-innovation.
• Facilitate knowledge-sharing and ensure the retention of best practices.

Security, Compliance & Cost Optimization

• Implement and enforce cybersecurity policies, compliance standards, and regulatory guidelines.
• Optimize lab resource utilization to minimize costs and maximize efficiency.
• Manage the lab’s budget, procurement, and vendor contracts.

Showcasing Innovation through Lab Tours & Demonstrations

• Conduct lab tours for senior internal and external stakeholders (executives, regulators, investors, and partners).
• Present MTN’s latest technological advancements and innovation projects.
• Highlight the impact of tested solutions on network transformation and customer experience.

Documenting and Presenting advancements in Standards, Specifications & Vendor Roadmaps

• Proactive monitoring and maintenance of a central repository documenting technology developments and roadmaps from key suppliers, as well as relevant governing and standardization bodies.
• Facilitating direct knowledge dissemination and ensuring alignment with updated specifications and standards within their respective technology domains.

Collaboration

Responsibility towards: 

• Key customers: MTN OpCos, Group Technology, 
• Key suppliers: Key Technology Partners, Alliance Stakeholders, Relevant Industry Bodies 

Qualifications

Education:

• Minimum of 4-year tertiary degree 
• Relevant certification / accreditation / membership with professional body as required for role
• Fluent in English 
• Fluent in French and Arabic (advantageous)

Experience:

• Minimum 5 years with Network planning level experience 
• Minimum 3-5 years’ experience in Network Design & Planning, RAN, Core or Transport domain
• Experience in working across diverse cultures and geographies (advantageous)
• Experience working in a medium to large ICT / Telecommunications organisation 

Competencies:

• Strategy Formulators, Decisive Problem Solver, Innovative Value Creator 
• Culture and Change Champion, Inspiring People Leader, Relationship Builder 
• Results Achiever, Operationally Astute

Other:

• Regional and International Travel obligations

Apply Before 03/20/2026