Jobs at The South African College of Applied Psychology (SACAP)

• SACAP is looking to employ a Student Wellness Advisor for the Cape Town campus. This role will provide comprehensive support services to students with disabilities and learning barriers. This role involves assessing student needs, developing individualised support plans, and coordinating faculty and staff to ensure an inclusive and accessible learning environment. The advisor will also provide counselling and advocacy to promote student well-being and academic success.
• This position will closely liaise with the Disability Committee, Student Support Teams, Student Administration and Academic teams.
• This role reports directly to the Student Wellness Manager and will work closely and collaboratively with the broader national student support and development teams.

QUALIFICATION & EXPERIENCES

• A minimum bachelor’s degree in counselling, Social Work, Psychology, Education, or a related field.
• Minimum of 2 years of experience in disability support services, counselling, or a related field.
• Relevant certifications in counselling (HPCSA registration) or disability support are a plus.
• Experience working in a higher education setting
• Knowledge of mental health issues and resources.
• Experience in crisis intervention and conflict resolution.

Skills

• Strong understanding of disability laws and regulations (e.g., ADA, Section 504).
• Excellent interpersonal and communication skills.
• Ability to develop and implement individualised support plans.
• Strong organisational and time-management skills.
• Empathy and sensitivity to the needs of students with disabilities.
• Ability to work collaboratively with a diverse group of stakeholders.
• Proficiency in using assistive technologies and software.

PERSONAL ATTRIBUTES

• A passion for Student Wellness
• A passion for disability support
• Responsible, reliable and purpose-driven in their approach 
• Self-motivated and hold themselves to a standard of excellence when completing tasks 
• Is flexible and adaptable where needed to achieve results 

Closing Date 25 September 2026

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• The CRM & Marketing Automation Specialist is responsible for using Microsoft Dynamics 365 Customer Insights to deliver targeted, automated communications that support student acquisition, conversion, engagement and retention.
• Working closely with Marketing, Admissions, Business Development and Technology, the role translates marketing and customer lifecycle requirements into effective customer journeys, audience segments, campaigns and automation workflows.
• The role is accountable for the hands-on implementation, monitoring and optimization of CRM marketing activity across the prospect-to-student lifecycle, while partnering with Technology and external providers on integrations, security and technical platform requirements. This position will closely liaise with the Disability Committee, Student Support Teams, Student Administration and Academic teams.

QUALIFICATIONS AND EXPERIENCE:

• Relevant degree, diploma or professional qualification in Marketing, Digital Marketing, Business, Information Systems, Customer Experience or a related field.
• Five or more years' experience in CRM, lifecycle marketing, email marketing or marketing automation.
• Hands-on experience using Microsoft Dynamics 365 Customer Insights, Salesforce Marketing Cloud, HubSpot, Adobe Campaign or a comparable platform.
• Demonstrated experience building customer journeys, segments, automated campaigns and lead-nurture programmes.
• Experience working with customer lifecycle, lead-management and conversion processes.
• Experience interpreting campaign, engagement and funnel-performance data.
• Understanding of consent management, POPIA and responsible customer-data use.
• Experience working with Admissions, Sales or customer-facing teams would be advantageous.
• Microsoft Dynamics 365 or relevant marketing automation certification would be advantageous.
• Basic HTML and email-template knowledge would be advantageous. 

PERSONAL ATTRIBUTES:

• Systems thinking
• Attention to detail
• Problem solving
• Collaboration
• Adaptability
• Data-driven approach
• Proactive mindset 

SKILLS:

• Microsoft Dynamics 365 Customer Insights
• CRM and lifecycle marketing
• Marketing automation
• Lead nurturing and conversion
• Customer journey development
• Segmentation and personalisation
• Campaign planning and execution
• Email marketing
• Lead scoring and lifecycle management
• CRM campaign reporting
• Data interpretation and optimisation
• Testing and quality assurance
• Data quality and consent management
• Stakeholder and vendor management
• Basic understanding of CRM integrations 

Closing Date 01 October 2026