The South African Revenue Service (SARS) is the nations tax collecting authority. Established in terms of the South African Revenue Service Act 34 of 1997 as an autonomous agency, we are responsible for administering the South African tax system and customs service. Its main functions are to: collect and administer all national taxes, duties and levies; c...
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Job Purpose
- To conduct multifaceted integrated civil and /or criminal investigations, independently, into tax and customs non-compliance focusing on smuggling and illicit trade.
Education and Experience
Minimum Qualification & Experience Required
- National Diploma / Advanced Certificate in Investigations or Policing AND 3 - 4 years' experience in Enforcement, Accounting, Auditing, Taxation, Investigation or Policing environment, of which 1-2 years at knowledge worker level
OR
- Senior Certificate (NQF 4) AND 6 years experience in Enforcement, Accounting, Auditing, Taxation, Investigation or Policing environment, of which 1-2 years at knowledge worker level
Minimum Functional Requirements
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Use practical and applied knowledge and situational judgement to arrive at decisions.
- Correctly apply policies, standards, procedures, and legislation in the delivery of work outputs.
- Conduct projects based on civil and/or criminal investigations, against the suspected company and individuals that have transgressed customs and tax legislation.
- Investigate and obtain the required evidence in accordance with the legislations administered by SARS for both civil and criminal processes.
- Plan and execute escalated trade and compliance inspections on entities suspected of illicit trade practices currently under investigation.
- Detect and intercept illicit goods through interventions, reports, and informers, and conduct investigations into both tax and customs non-compliance.
- Secure suspects and goods for handover to SAPS and booking of the illicit goods as evidence for criminal procedure and state warehouse for administrative process to unfold or criminal investigations and ensure proper handover.
- Conduct control delivery on high value goods to inland warehouses from the ports of entries whereby all duties and VAT have been set aside, and risk controlled.
- Provide support and liaise with other law enforcement agencies as and when required, within the mandate of the Acts administered by SARS focusing on activities within the illicit economy to obtain pertinent information and or evidence in terms of the relevant legislation.
- Complete statements for the illicit goods secured or detained for criminal case to be registered with the SAPS.
- Evaluate, collate, and analyse information received during the audit / investigation and draw conclusions as to the nature and scope of the identified non-compliance for further criminal prosecutions and/or forensic audits.
- As part of an investigation, legal tools (e.g. Mutual Administrative Assistance) is used to confirm or dispute evidence presented by the taxpayer / trader.
- Issue schedules for goods in contraventions to collect revenue due and penalties in terms of the Customs and Excise Act following the penalty guidelines.
- Prepare and submit evidence to testify in court of law when matters are placed on court roll and testify as and when it is required.
- Present the cases to the various committees as and when required, including but not limited to, Internal Administrative Appeals, National Appeals committee, preassessment committee, various debt committees and the objection and appeal allocation committees.
- Seize illicit goods and impose substantive penalties, ensure those illicit goods are disposed of and destructed before entering local markets.
- De-register and de-license non-compliant traders and repeated offenders
- Plan and conduct enforcement interventions/operations with other law enforcement agencies, roadblocks, premises search, borderline patrols, search, and seizure, visit to non-designated ports and informal crossings at the borderlines.
- Participate in simultaneous cross border operations e.g., Trans-Kalahari Corridor, etc.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
- Assist with requests from both the NPA & SAPS in relation to the investigation in accordance with the MOU between SARS, NPA and SAPS.
Behavioural competencies
- Analytical Thinking
- Accountability
- Conceptual Ability
- Honesty and Integrity
- Respect
- Attention to detail
- Commitment to continuous learning
- Organisational Awareness
- Building Sustainability
- Fairness
- Expertise in Context
Technical competencies
- Business Writing Skills
- Criminal Investigation
- Forensic Auditing
- Fraud Auditing
- Investigative Skills
- Legal Knowledge and knowledge of ethics
- Verbal Communication
go to method of application »
Job Purpose
- To supervise the investigations of the team members and ensure that the team meet its production targets within the quality, turnaround time and productivity norms.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Investigations or Policing AND 5 - 7 years’ experience in Enforcement, Accounting, Auditing, Taxation, Investigation or Policing, of which 1 year at a supervisory level
OR
- Senior Certificate (NQF 4) AND 10 years related experience in Enforcement, Accounting, Auditing, Taxation, Investigation or Policing environment, of which 1 year at a supervisory level
Minimum Functional Requirements
Job Outputs:
Process
- Assign and monitor investigation cases, ensuring equitable distribution, timely completion and adherence to quality standards for each investigator level, considering the complexity and scope appropriate to each level (e.g. Level 1: low complexity, Level 5: highly complex/syndicated cases)
- Collaborate with leadership to formulate and implement functional and operational strategies that support investigative goals across all levels, ensuring progression and capability development from Level 1 through Level 5
- Guide investigators at all levels in evidence collection, preservation and documentation, ensuring compliance with chain of custody protocols and adapting guidance to the complexity handled at each level
- Review and approve investigation reports for accuracy, clarity, and compliance with legal and organisational standards, with attention to the increasing complexity and legal requirements as cases progress from Level 1 to Level 5
- Conduct and oversee complex criminal investigations personally (especially at Level 4 and 5), reporting outcomes and identifying areas for improvement across all levels
- Recommend and implement improvements to processes, systems, policies and procedures, fostering innovation and continuous improvement at every level
- Plan and organise multiple work outputs, prioritising objectives and continuously reviewing team goals, ensuring that work allocation and scheduling reflect the complexity and capability of each investigator level
- Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
- Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
- Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
- Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines and standards.
- Ensure procedures, policies and mandates are clearly understood and complied with.
- Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
- Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
- Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements because of the change.
- Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
- Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
- Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
- Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
- Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
- Develop and execute tactical criminal investigation strategies that align with national objectives and operational plans, ensuring these strategies are tailored to support and oversee all five investigator levels (Entrant, Junior, Investigator, Senior, Principal).
Governance
- Ensure data accuracy and integrity within the national Case Management System (CMS) for all criminal investigations, with regular audits to ensure compliance with SAR policies and mandates at each investigator level.
- Report frequently on investigation progress against predefined objectives and standards, providing differentiated feedback and support based on the investigator level.
- Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities.
- Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
- Understand and implement governance control processes and role segregation requirements in area of accountability.
People
- Apply discretion and judgement to diagnose issues, resolve problems and provide effective solutions, supporting investigators at all levels in escalating and resolving challenges appropriate to their level.
- Implement and evaluate performance programmes for each investigator level, recommending changes in line with legislative and organisational requirements and supporting career progression from Entrant to Principal Investigator.
- Lead change initiatives, providing clear guidance on impacts, requirements and implementation strategies for all investigator levels.
- Build strong relationships through providing direction and leadership to others and expressing positive expectations.
- Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
- Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
- Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.
Finance
- Manage resources and budgets effectively to meet performance targets and deliver agreed results across all levels.
- Draw up a budget aligned to operational delivery plans, monitor and report on variances.
- Ensure team's adherence to specified policies, standards and procedures to prevent and reduce wastage on financial resources and escalate associated risk.
- Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.
Client
- Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
- Manage interdependencies to ensure input and output flow between all teams and divisions and external stakeholders.
- Engage with the National Prosecuting Authority (NPA), particularly Special Tax Units, in accordance with memorandums of understanding, ensuring investigators at all levels are appropriately supported and briefed for external engagements.
- Develop and implement processes which build client service delivery excellence and encourage others to provide exceptional service.
Behavioural competencies
- Accountability (V)
- Adaptability
- Fairness and Transparency (V)
- Honesty and Integrity (V)
- Problem Solving and Analysis
- Respect (V)
- Trust (V)
- Ability to translate strategy into execution
- Concern for Impact of own behaviour on others
- Develops teams and nurtures interdependency
- Inspires others to Positive Action
- Nurtures Future Talent
- Stewardship and Service Orientation
- Strong Results Orientation
- Values and Manages Diversity
Technical competencies
- Business Acumen
- Change Management
- Criminal Investigation
- Decisiveness
- Effective Business Communication
- Functional Policies and Procedures
- Investigative Skills
- Managerial Budgeting
- Planning and Organising
- Planning, Management and Measurement
- Problem Analysis and Judgement
- SARS Systems Products
- Search and Seizure
- Tax Knowledge
go to method of application »
Job Purpose
- To analyse and support innovative business process engineering and continuous process improvement solutions.
Education and Experience
- National Diploma / Advanced Certificate (NQF 6) in Accounting with Informatics and 3 - 4 years’ experience in Accounting, Informatics and System Testing of which 1 - 2 years at a knowledge worker level.
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- Senior Certificate (NQF 4) with 6 years’ experience in Accounting, Informatics and System Testing, of which 1-2 years at a knowledge worker level.
Functional Requirements
- System Testing
- Accounting Knowledge
Minimum Qualification & Experience Required
Job Outputs:
Process
- Assist in modelling and documenting of business processes.
- Assist with basic form design.
- Assist with current state assessments.
- Collaborate with developers and affected stakeholders to establish the technical vision, usability of data and performance needs.
- Develop and maintain letter design.
- Develop requirement specifications and detailed project plans according to standard templates.
- Provide assistance and support with basic data analysis.
- Provide input to business requirements specifications.
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Use practical and applied knowledge and situational judgement to arrive at decisions.
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
- Assist business with implementing technology solutions in a cost-effective way by determining the requirements of a project.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to details
- Commitment to continuous learning
- Conceptual Ability
- Drive for Results
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity x
- Organisational Awareness
- Trust
- Respect
- Problem Solving
Technical competencies
- Creative and Innovative Thinking
- Data Collection and Analysis
- Efficiency improvement
- Functional Policies & Procedures
- Reporting
go to method of application »
Job Purpose
- To conduct advanced audits with the aim of influencing compliance through raising accurate assessments in line with relevant legislation.
Education and Experience
Minimum Qualification & Experience Required
- National Diploma / Advanced Certificate (NQF 6) in Accounting/Auditing/Taxation AND 4 years' experience in a tax audit environment.
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Analyse data / evidence, review and confirm identified risks and consideration of additional risks which may relate to the entity being audited, across tax types, across related entities etc.
- Analyse information provided at dispute stage and taxpayer complaints logged.
- Analyse transactions across multiple tax types and / or entities and / or groups of related entities with the aim of understanding the tax implications thereof.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Be involved in research to identify tax risks that may not have been addressed effectively through audit or other interventions. These risks will be referred to Case Selection which may lead to the identification of new audit focus areas e.g. industry, tax specific risks etc.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Conduct advanced audits (plan, execute, finalise) in line with relevant Acts / Regulations / Policies / Standard Operating Procedures (SOPs) using SARS systems.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Engagement during and after the audit with Debt Management aimed at optimal collection on liabilities raised through the audit. Provide support by conducting a financial analysis to support the recommendations which may be used to determine the optimal collection of liabilities and / or to support this view at various committees e.g. Debt Committee. Engage the taxpayer regarding the collection of debt at the finalisation stage of the audit.
- Engagement with Client Service to resolve issues escalated by taxpayer and requiring direct intervention and contact by the auditor to address the issues raised by the taxpayer. The auditor may or may not have been involved in an audit of the matter escalated but called upon to assist due to the available experience and expertise.
- Engagement with Litigation and Dispute management during and post the audit process to address issues relating to the interpretation of relevant legislation e.g. tax, legislation relating to companies etc. This engagement will take cognizance of the outcomes of similar matters, tax court cases and civil court outcomes. The auditor may be required to testify in a civil court.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Identify and escalate enhancements to management on policies and procedures. Auditors are also requested to provide inputs to draft policies and procedures to the product areas e.g. different Tax Types product areas, Process Design and Engineering, etc.
- Identify and escalate serious tax offences for potential criminal investigations. Escalation to include a detailed analysis of the facts together with the applicable tax legislation. The Auditor may be required to testify in a criminal court.
- Identify information required to mitigate audit risks identified and engage taxpayers / tax practitioners for additional relevant information and clarification.
- Identify new and additional risks for audit scope expansion, identification of new risks relating to other tax types and related entities for referral to Case Selection for profiling for new audit interventions.
- Manage the efficient progress of the audit and related tax types and / or entities being audited utilising approved systems. Prepare system notes of progress and outcomes as required and maintain during the audit process, e.g. Service Manager, Teammate.
- Navigate and extract relevant information from SARS systems and external sources to collect and evaluate risks and compliance to relevant legislation.
- Prepare and issue relevant communication / reports as required to internal and external stakeholders. Ensure that communication is coordinated and aligned between related audits be it tax types or at an entity level.
- Prepare inputs based on analysis and interpretation of facts and legislation, participate and present to relevant Committee. Highlight treatment of audits of similar nature to the relevant Committee to ensure consistent treatment. i.e. Technical Committee, Understatement Committee, Large Assessment Committee, Objections Committee, National Appeals Committee.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Raise accurate assessments on SARS systems in relation to relevant legislation.
- Supply inputs to Account Maintenance on remittance of penalty and interest requests.
- Use practical and applied knowledge and situational judgement to arrive at decisions.
- Utilise digital information, systems and tools as they become available to address advanced audit risks. This may include eCommerce transactions and other digital risks.
- Where large data files are required to be downloaded, engage Electronic Forensic Services (EFS) to assist. Detail the data required and the risks, to contribute to the identification of required data files and/or additional data.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to specified policies, standards, legislation, and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Drive for results
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Audit Methodology
- Business Knowledge
- Business Writing Skills
- Computer Literacy
- Data Collection and Analysis
- Efficiency improvement
- Execute, Implement and Follow Through
- Functional Policies and Procedures
- Operational Audit
- Planning and Organising
- Problem Analysis and Judgement
- Reporting
- Tax Knowledge
- Tax Law
Deadline:29th January,2026
go to method of application »
Job Purpose
- To conduct advanced audits with the aim of influencing compliance through raising accurate assessments in line with relevant legislation.
Education and Experience
Minimum Qualification & Experience Required
- National Diploma / Advanced Certificate (NQF 6) in Accounting/Auditing/Taxation AND 4 years' experience in a tax audit environment.
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Analyse data / evidence, review and confirm identified risks and consideration of additional risks which may relate to the entity being audited, across tax types, across related entities etc.
- Analyse information provided at dispute stage and taxpayer complaints logged.
- Analyse transactions across multiple tax types and / or entities and / or groups of related entities with the aim of understanding the tax implications thereof.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Be involved in research to identify tax risks that may not have been addressed effectively through audit or other interventions. These risks will be referred to Case Selection which may lead to the identification of new audit focus areas e.g. industry, tax specific risks etc.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Conduct advanced audits (plan, execute, finalise) in line with relevant Acts / Regulations / Policies / Standard Operating Procedures (SOPs) using SARS systems.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Engagement during and after the audit with Debt Management aimed at optimal collection on liabilities raised through the audit. Provide support by conducting a financial analysis to support the recommendations which may be used to determine the optimal collection of liabilities and / or to support this view at various committees e.g. Debt Committee. Engage the taxpayer regarding the collection of debt at the finalisation stage of the audit.
- Engagement with Client Service to resolve issues escalated by taxpayer and requiring direct intervention and contact by the auditor to address the issues raised by the taxpayer. The auditor may or may not have been involved in an audit of the matter escalated but called upon to assist due to the available experience and expertise.
- Engagement with Litigation and Dispute management during and post the audit process to address issues relating to the interpretation of relevant legislation e.g. tax, legislation relating to companies etc. This engagement will take cognizance of the outcomes of similar matters, tax court cases and civil court outcomes. The auditor may be required to testify in a civil court.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Identify and escalate enhancements to management on policies and procedures. Auditors are also requested to provide inputs to draft policies and procedures to the product areas e.g. different Tax Types product areas, Process Design and Engineering, etc.
- Identify and escalate serious tax offences for potential criminal investigations. Escalation to include a detailed analysis of the facts together with the applicable tax legislation. The Auditor may be required to testify in a criminal court.
- Identify information required to mitigate audit risks identified and engage taxpayers / tax practitioners for additional relevant information and clarification.
- Identify new and additional risks for audit scope expansion, identification of new risks relating to other tax types and related entities for referral to Case Selection for profiling for new audit interventions.
- Manage the efficient progress of the audit and related tax types and / or entities being audited utilising approved systems. Prepare system notes of progress and outcomes as required and maintain during the audit process, e.g. Service Manager, Teammate.
- Navigate and extract relevant information from SARS systems and external sources to collect and evaluate risks and compliance to relevant legislation.
- Prepare and issue relevant communication / reports as required to internal and external stakeholders. Ensure that communication is coordinated and aligned between related audits be it tax types or at an entity level.
- Prepare inputs based on analysis and interpretation of facts and legislation, participate and present to relevant Committee. Highlight treatment of audits of similar nature to the relevant Committee to ensure consistent treatment. i.e. Technical Committee, Understatement Committee, Large Assessment Committee, Objections Committee, National Appeals Committee.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Raise accurate assessments on SARS systems in relation to relevant legislation.
- Supply inputs to Account Maintenance on remittance of penalty and interest requests.
- Use practical and applied knowledge and situational judgement to arrive at decisions.
- Utilise digital information, systems and tools as they become available to address advanced audit risks. This may include eCommerce transactions and other digital risks.
- Where large data files are required to be downloaded, engage Electronic Forensic Services (EFS) to assist. Detail the data required and the risks, to contribute to the identification of required data files and/or additional data.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to specified policies, standards, legislation, and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Drive for results
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Audit Methodology
- Business Knowledge
- Business Writing Skills
- Computer Literacy
- Data Collection and Analysis
- Efficiency improvement
- Execute, Implement and Follow Through
- Functional Policies and Procedures
- Operational Audit
- Planning and Organising
- Problem Analysis and Judgement
- Reporting
- Tax Knowledge
- Tax Law
Deadline:29th January,2026
go to method of application »
Job Purpose
- To co-ordinate, prepare, collect and compile information required to facilitate analysis, management review, decision making or reporting requirements of the functional area.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology or Computer Science AND minimum 8-10 years' experience in a DB2 environment, of which 3-4 years’ experience at operational specialist level
OR
- Senior Certificate (NQF 4) AND Relevant IT Qualification / Certification AND 8-10 years’ experience in a DB2 environment, of which 3-4 years’ experience at operational specialist level
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 15 years’ experience in a DB2 environment, of which 3-4 years’ experience at operational specialist level
Minimum Functional Requirements:
Relevant technical experience:
- Advanced administration experience in latest version of DB2 LUW
- Experience with large, high volume transaction environments
- Query troubleshooting and optimisation
- Performance tuning
- Backup/Recovery of databases
- Clustering/High Availability experience
In the following technologies:
Relevant certification
- Advanced AIX/Linux scripting
- Extensive HADR experience
- Advanced query creation
- Extensive experience with advanced RDBMS functions such as partitioning, Q replication, compression and XML / JSON
- Extensive experience with development practices and processes
- Deep architectural understanding of DB2 and related tooling
- Ability to develop automated processes
Job Outputs:
- Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
- Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
- Define and review data requirements for management of the function.
- Conduct assessments and use information to advise, make recommendations and facilitate improvement
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice throught leadership in area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Adaptability
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Trust (V)
- Organisational Awareness
- Respect
Technical competencies
- Computer Literacy
- Functional Policy and Procedure
- IT Knowledge
- Customer Relationship Management
- System Thinking
- Problem Solving
- Verbal Communication
Deadline:30th January,2026
go to method of application »
Job Purpose
- To conduct advanced audits of a complex nature with the aim of influencing compliance through raising accurate assessments in line with relevant legislation. Provide technical support to other auditors and utilise tax, corporate and other legislative knowledge and experience to identify tax gaps, avoidance and evasion schemes. Identifies initiatives and necessary changes to legislation to impact compliance levels.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Accounting/Auditing/Taxation AND 6 years' experience in a tax audit environment.
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Analyse complex data / evidence, review and confirm identified risks and consideration of additional risks which may relate to the entity being audited, across tax types, across related entities etc.
- Analyse transactions of a complex nature across multiple tax types and / or entities and / or groups of related entities which may be based locally or internationally with the aim of understanding the tax implications thereof.
- Analyse voluminous information of a complex nature provided at dispute stage and taxpayer complaints logged across the linked and / or related entities and / or groups of entities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Be involved in research to identify complex tax risks that may not have been addressed effectively through audit or other interventions. These risks will be referred to Case Selection which may lead to the identification of new audit focus areas e.g. industry, tax specific risks etc.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Conduct advanced audits of a complex nature (plan, execute, finalise) in line with relevant Acts / Regulations / Policies / SOPS using SARS systems.
- Continuous engagement with Debt Management aimed at optimal collection on liabilities raised through the audit. Conduct a detailed financial and cash flow analysis to support the recommendations which may be used thereafter. Engage the taxpayer regarding the collection of debt with or without the assistance of Debt Management at the finalisation stage of the audit.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Engagement with Litigation and Dispute management during and post the audit process to address issues relating to the interpretation of relevant legislation e.g., tax, legislation relating to companies etc. This engagement will take cognizance of the outcomes of similar matters, tax court cases and civil court outcomes. The auditor may be required to testify in a civil court on matters of a complex nature.
- Identify and escalate enhancements to management on policies, procedures and guides. Auditors are also requested to provide inputs to draft policies and procedures to the product areas e.g., different Tax Types product areas, Process Design and Engineering, etc.
- Identify and escalate serious tax offences for potential criminal investigations. The escalation to include a detailed analysis of the facts together with the applicable tax legislation. Engagement between the auditor and the investigator further enhances the handover process. The Auditor may be required to testify in a criminal court.
- Identify information required to mitigate audit risks of an advanced and complex nature and engage taxpayers / tax practitioners / third parties both locally and internationally for additional relevant information and clarification.
- Identify new and additional complex risks for audit scope expansion, identification of new risks relating to other tax types and related entities for referral to Case Selection for profiling for new audit interventions.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Manage the efficient progress of the audit of linked and/or related entities and/or groups of entities being audited utilising approved systems.
- Navigate and extract relevant information from SARS systems and external sources to collect and evaluate risks and compliance to relevant legislation. This relates to information of linked and / or related entities and / or groups of entities which may be based locally or internationally.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Prepare and issue detailed, and relevant communication / reports as required to internal and external stakeholders. Ensure that communication is coordinated and aligned between related audits be it tax types or at an entity level.
- Prepare inputs based on analysis and interpretation of facts and legislation, participate and present to relevant Committee. Highlight treatment of audits of similar nature to the relevant Committee to ensure consistent treatment. i.e. Technical Committee, Understatement Committee, Large Assessment Committee, Objections Committee, National Appeals Committee.
- Provide inputs and guidance to Account Maintenance on remittance of penalty and interest requests.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Provide technical support to other Auditors. This may involve conducting research, training and development, and coaching support during an audit or dispute process.
- Raise accurate assessments on SARS systems in relation to relevant legislation and ensure that assessments raised on linked and / or related entities and / or groups of entities are aligned from a tax perspective.
- Utilise digital information, systems and tools as they become available to address complex advanced audit risks. This may include eCommerce transactions and other digital risks.
- Utilise tax, corporate and other legislative knowledge and experience to identify tax gaps, avoidance and evasion schemes. Identify initiatives and changes to required legislation to impact compliance levels.
- Where large data files are required to be downloaded, engage Electronic Forensic Services (EFS) to assist. Detail the data required and the risks, to contribute to the identification of required data files and/or additional data.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Drive for results
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Audit Methodology
- Business Knowledge
- Business Writing Skills
- Computer Literacy
- Data Collection and Analysis
- Efficiency improvement
- Execute, Implement and Follow Through
- Financial Acumen
- Functional Policies and Procedures
- Operational Audit
- Planning and Organising
- Problem Analysis and Judgement
- Quality Orientation
- Reporting
- Tax Knowledge
- Tax Law
Deadline:30th January,2026
go to method of application »
Job Purpose
- To provide business systems expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology AND 5-7 years' experience in Third party data types, Income Tax support, Systems Analysis and Software Testing, Policy and Legislative environment, of which 2-3 years at functional specialist level.
OR
- Senior Certificate (NQF 4) and relevant IT Qualification(s) / Certification(s) in Information Technology (Third party data types, Income Tax support, Systems Analysis and Software Testing, Policy and Legislative environment), and 5-7 years' experience in a similar environment of which 2-3 years at functional specialist level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 10 years’ experience in Information Technology (Third party data types, Income Tax support, Systems Analysis and Software Testing, Policy and Legislative environment), of which 2-3 years at functional specialist level.
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Efficiency improvement
- Functional Policies and Procedures
- IT Strategy and Planning
- Reporting
- System thinking
Deadline:30th January,2026
go to method of application »
Job Purpose
- To perform business analysis tasks by specialising in supporting stakeholders of a specific system application, maintaining the system, and handling user enquiries, user issues, and enhancements to the system, under guidance and supervision. To have a deep understanding of a specific application or set of applications he or she supports, how users use the application, and what other systems integrate with the application
Education and Experience
Minimum Qualification & Experience Required
- Higer Certificate (NQF 5) and relevant Business Analysis / Information Technology Qualification(s) / Certification(s), and 3 years' experience within an Information Technology environment with a Business/Systems Analysis.
OR
- Senior Certificate (NQF 4) AND 5 years’ experience within an Information Technology environment with a Business/Systems Analysis
Job Outputs:
Process
- Contributing towards end-user education and training (compiling and updating Frequently Asked Questions in a knowledge repository.
- End-to-end system regression and stability testing of the fix
- Contribute towards finding a suitable workaround solution to a system problem / need
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary
- Being able to explain technical and complex concepts and solutions in a simplified and non-technical manner.
- Compile User/Functional Requirements Specifications for Production Fixes.
- Investigation of all assigned query inventory to determine root cause
- Liaison with business partners, internal and external development partners.
- Perform interdepartmental peer-to-peer liaison.
- Provide regular feedback to management on trends, escalations and decisions required.
- Replication of defect in testing environment with full documentation.
- Requesting additional information whenever lacking
- Review and perform analysis on production inventory received via management reporting
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets
- Communication of transactional outputs and queries in area of work according to policies and quality requirements.
- Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
- Contribute to the successful implementation of change initiatives by providing support in area of work
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
- Report on transactional and process activities within set guidelines to provide timely information for decision making
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
- Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by delivering a service that is consistent, seamless and error free.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Expertise in Context
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Customer Relationship Management
- Data Collection and Analysis
- Efficiency improvement
- Functional Policies and Procedures
- IT Business Analysis
- Planning and Organising
- Relationship Building
- Reporting
- System Thinking
Deadline:30th January,2026
go to method of application »
Job Purpose
- To manage and improve a significant portion of the existing integrated SARS applications throughout their life cycle by performing complex integrated support, helps in testing, operating and improving IT services within IT User Support.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology/Computer Science AND 5-7 years' experience in Distributed Systems Support, of which 2-3 years ideally at functional specialist level.
OR
- Senior Certificate (NQF 4) AND Relevant IT Qualification(s) /Certification(s) in Information Technology/Computer Science AND 5-7 years’ experience in a Distributed Systems Support environment.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 10 years experience in Distributed Systems Support.
Minimum Functional Requirements
- ITIL Certification
- Project Management certification will be an added advantage
- Togaf Certification
- Cobit Certification
- Demonstrate Systems Development and Support experience in a corporate environment
- Demonstrate Business/Systems analysis experience in a corporate environment
- Broad understanding of all facets of Information Technology including SDLC.
- Understanding of diverse set of technologies (including SQL Server,
- DB2, C#, Java, Flexera, Microsoft OS, BMC Discovery,
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision-making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements because of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- To manage and improve a significant portion of the bespoke existing integrated SARS applications throughout their life cycle by performing complex integrate support, helps in testing, operating and improving IT services.
- To design and monitor services, capacity & throughput for deviations from acceptable service levels or unplanned interruptions for a significant portion of existing SARS bespoke integrated applications.
- To identify, track and resolve recurring incidents permanently to prevent incidents from re- occurring and ultimately aims for no incidents for a significant portion of existing SARS Integrated solutions.
- To maintain information about software & hardware configuration items required to deliver the bespoke solutions services, including their relationships with other Configuration Items to track individual configuration items and the internal configuration of bespoke applications, for a significant portion of the SARS bespoke integrated applications.
- To regularly test, the organisation's capability to provide the necessary level of service following an interruption of service for a significant portion of SARS integrated applications in line with organisational strategy.
- To gather, analyse, store and share knowledge and information to improve efficiency by reducing the need to rediscover knowledge for a significant portion of the integrated SARS bespoke integrated applications.
- To maintain and improve the quality of service provided to the organization in line with agreed upon processes, operational level agreements and service level targets for a significant portion of the SARS integrated applications.
- To define, analyse, plan, measure and improve all aspects of the availability of IT services for a significant portion of bespoke integrated SARS applications, which is responsible for ensuring that all IT infrastructure, processes, tools, roles are appropriate for the agreed availability targets.
- To control, predict and report on the performance and capacity of operational services for a significant portion of bespoke integrated SARS applications.
- To control, predict the performance, utilization and capacity and report on capacity of individual IT components for a significant portion of bespoke integrated SARS applications.
- Ensuring that all contracts with suppliers support the needs of the business, making sure that all suppliers meet their contractual
- commitments for a significant portion of integrated SARS applications.
- Decide on the tactics to serve solution customers for a significant portion of the bespoke Integrated SARS applications, starting from an assessment of customer needs, determines which services to offer and what capabilities need to be developed. Its ultimate goal is to make the technical Support think and act in a strategic manner in line with the SARS APP.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders that promote cross-functional process delivery solutions.
Behavioural competencies
- Accountability
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business IT Systems
- Computer Literacy
- Customer Relationship Management
- Efficiency improvement
- Functional Policies and Procedures
- Planning and Organising
- Problem Analysis and Judgement
- Reporting
- IT Knowledge
- IT Systems Proficiency
- IT Applications
- Reporting
- IT Project Management
- Procurement Knowledge
Compliance Competency
- User Support (IT)
- Service Level Management (IT)
- Customer Service Tech (IT)
- GOC Confidential
Deadline:30th January,2026
go to method of application »
Job Purpose
- To offer expertise, guidance, and support for business systems to develop operational plans and improve service delivery processes, aiming to consistently enhance service quality. The specialist will also be involved in the various Customs and Excise modernisation projects and play an integral part in the JAD session
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Business/ Systems Analysis AND 5-7 years' experience within an Information Technology environment with a Business/Systems Analysis or Consulting background, of which 5years were spent as a Functional/Technical Business or Systems Analyst in the Customs and Excise environment.
OR
- Senior Certificate (NQF 4) and relevant Business Analysis / Information Technology Qualification(s) / Certification(s), and 10 years' experience within an Information Technology environment with a Business/Systems Analysis or Consulting background.
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Execute specialist input through investigation & opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Efficiency improvement
- Functional Policies and Procedures
- IT Strategy and Planning
- Reporting
- Systems thinking
Deadline:30th January,2026
go to method of application »
Job Purpose
- To manage the inception and implementation of transformational data driven software development projects within the controlled constraints of scope, time and budget while ensuring adherence to quality, legal and governance processes.
- Provide coaching, guidance and oversight support to junior project managers and fulfil a line management function when required.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) BCom Informatics/Information Technology or Computer Science Degree, or a Computer Science & Information Technology AND 8-10 years' experience in a software and IT environment, with a focus on the delivery of data driven software implementation projects and programmes of which 3-4 years of experience has been gained at a senior project management level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 15 years experience in a software and IT environment, with a focus on the delivery of data driven software implementation projects and programmes of which 3-4 years of experience has been gained at a senior project management level.
Job Outputs:
Process
- Oversee/manage the project prioritisation process by ensuring all aspects of approved business cases are transferred into in an integrated project delivery plan for practical implementation. This delivery approach will consist of managing integrated scope elements, finances to that comply with established policy and governance standards, as well as managing resource requirements to cater for the achievements of deliverables in a proactive agile manner within stipulated time constraints.
- Review and refine scope packages of work and mitigate associated delivery risks. Develop estimate based high level plans, project charters and other initiation documents required to continue with detailed project planning.
- Oversee and guide development of project plans, schedules, and other project management governance documents. Ensure the relevant resource capability and capacity is available for project delivery. Engage stakeholders and ensure there is an appreciation of the initial baseline plan and changes in plans resulting from change requests. Ensure the project planning base is sound for execution.
- Engage stakeholders and ensure there is an appreciation of the initial baseline scope and plan and facilitate decisions amongst senior steering committee member.
- Ensure the project change management approach and plan is sound and practical for execution in the operational SARS environment.
- Evaluate project performance and implement corrective measures to ensure delivery remains on track. Consolidate progress from various teams.
- Schedule regular meetings and adhoc workstream engagements meant to track and report on project delivery performance.
- Ensure the necessary project information is made available for management tracking and status reporting. Accountable for managing and delivering project in scope, on time, within budget and as per last approved baseline.
- Ensure all relevant project documents are signed-off. Manage the integrated delivery across all business/Data Environment/IT systems targeted for a project/release to ensure project delivery) remain sound and meet performance requirements.
- Identify and manage project risks and issues, develop, and execute resolutions / mitigation / contingency plans. Manage the critical path and ensure issues are mitigated to avoid downstream delivery shifts and on exception escalate unresolved issues to the respective senior manager. Ensure the relevant tracking tools are updated and provide an accurate status of the project.
- Manage scope, cost, time, changes, suppliers and contracted delivery. Ensure alignment between contracts, commitments and delivery. Capture lessons learned and ensure repeats are not experienced.
- Ensure alignment between software development partner commitments, and delivery obligations. Capture lessons learned and ensured repeats are not experienced.
- Ensure all controls (ERAIDW, cost centres) issues, risks and cost centres are adhered to, and closeout reports are documented appropriately and sign-off facilitated. Where required, ensure that project cost centres are appropriately closed, with the inclusion of returning unspent / non-committed funds to the central capital budget pool(s).
- Possess expert levels and insights of Programme Management, Strategic Change, IT/Data Management, and Organisational Change Management knowledge. Can engage at all levels to ensure projects are delivered under defined governance and controls.
- Correctly apply policies, practices, EPMO minimum standards, procedures, and legislation in the delivery of work outputs with the inclusion of cost management applicable to the project environment.
- Provide oversight for the procurement delivery process and for the on-boarding of suppliers. Manage project costs, commitments and payments. Engage contracted suppliers to conclude work orders and facilitate sign-off. Ensure cost commitments are aligned to project delivery.
- Form and foster relationships with clients, project management team, as well as internal and external stakeholders to promote integrated project delivery. Define stakeholder roles and responsibilities and clearly communicate expectations and progress.
- Through the respective line functions, manage and develop teams to operate at their full capability to deliver on project and EPMO objectives in an agile manner.
- Use the insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately.
- Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation.
- Recommend changes to optimise data, processes, systems, policies, and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Timeously communicate top-down policy and associated decisions and critical success factors that impact stakeholders.
- Function as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, implementing best practice solutions.
- Provide periodic reports on performance against plan and progress while realigning tactical plans and objectives appropriately.
Governance
- Implement governance, risk, and compliance policy in own practice area to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge, and experience.
- Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems, and achieve objectives.
- Plan & implement enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
- Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.
Finance
- Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
- Implement and monitor financial controls, management of costs and corporate governance in area of accountability.
- Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
Client
- Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
- Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
Behavioural competencies
- Interpersonal skills
- Supervisory Skills
- Trust
- Respect
- Problem Solving and Analysis Skills
- Application of Fairness and Transparency
- Accountability
- Honesty and Integrity
- Conceptual Thinking
- Championing the Mandate
- Ability to persuade and Influencing Others
- Ability to Mobilise Teams
- Driving for Excellence
- Leveraging Diversity
- Confidence
- Ability to Building Sustainability
Technical competencies
- Functional Policies and Procedures
- Programme and Project Management
- Managerial Budgeting
- Effective Business Communication
- Problem Analysis and Judgement
- Planning, Management and Measurement
- Decisiveness
- Business Acumen
- Written Communication
- Verbal Communication
- Project Administration Skills
- Project Financial Control and Reporting
- Conflict Resolution
- Practice and process facilitation skills
Deadline:1st February,2026
go to method of application »
Job Purpose
- To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, ensuring effective and efficient development, enhancements, implementation, maintenance and optimisation of application modules/subsystems, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor’s degree / Advanced Diploma (NQF 7) Information Technology (IT) AND 5-7 years' experience in a Natural / ADABAS environment, of which 2-3 years is at functional specialist level.
OR
- Senior Certificate (NQF 4) and a relevant IT Qualification(s) / Certification(s) Information Technology (IT), and 5-7 years' experience in a Natural / ADABAS environment, of which 2-3 years is at functional specialist level.
ALTERNATIVE#
- Senior Certificate (NQF 4) AND 10 years development experience in a Natural / ADABAS environment, of which 2-3 years is at functional specialist level.
Minimum Functional Requirements
- Natural ADABAS
- NaturalONE
- IBM Mainframe (z/OS)
- Job Control Language (JCL)
- Enterprise Service Bus (ESB) and IBM MQ
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Keep up to date on trends and developments within Project Management, Software Development Life Cycle, supporting methodology, and the industry of the organisation.
- Apply software changes in a manner that contributes to efficient and effective service delivery and optimized quality.
- Implement initiatives relating to projects that will lead to improved processes within business.
- Utilize specialised technical specifications that will enhance operational delivery within predefined standards.
- Develop and maintain productive working relationships with peers and SARS role players to achieve business objectives.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
- Mentor peers and junior employees
- Expected to be able to influence through communication plus ability to make complex decisions
- Responsible for raising and communicate issues, highlight project risks and escalate the issues for resolution where required
- Responsible for issue identification during testing and Production as well as making fixes required.
- Provide clear and timely account of issues as well as mitigating factors to prevent such from happening again.
- Review specification and artefacts that enable development.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical thinking
- Attention to detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Application Development and Maintenance
- Business Knowledge
- Computer Literacy
- Efficiency improvement
- Functional Policies and Procedures
- IT Development
- IT Knowledge
- Reporting and Interpretation
- Systems Thinking
Deadline:4th February,2026
go to method of application »
Job Purpose
- To provide expertise, advice and support in practice formulation and associated best practice improvement tactics, by ensuring sustainability of SARS software, systems and technologies, enabling a holistic business solution that support and sustain the business capability with minimal business risk, integrate and align architectures within the Enterprise Architecture, in order to enable tactical translation and operational implementation.
Education and Experience
Minimum Qualification & Experience Required
- B.Tech: Computer Systems AND 8-10 years' experience in an Integration/ Enterprise Service Bus (ESB) environment, of which 3-4 years at junior specialist level.
OR
- Relevant IT Qualification / Certification, as specified in Min Functional requirements, and 8-10 years’ experience in an Integration/ Enterprise Service Bus (ESB) environment, of which 3-4 years at junior specialist level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 15 years experience in an Integration/ Enterprise Service Bus (ESB) enviroment, of which 3-4 years at junior specialist level.
Minimum Functional Requirements
- Middleware (e.g. WebSphere Application Server) or Integration Design or Integration Development (e.g. IBM Integration Bus (IIB)) or any other technology currently supported within the Enterprise Architecture framework.
Job Outputs:
Process
- Advice and adhere to SARS prescribed integration protocols.
- Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
- Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
- Ensure proper project planning and execution as well as overall change control.
- Provide support to projects by applying the required specialised skills in terms of infrastructure, architecture, data, design, services, processes, monitoring and patterns.
- Troubleshoot and methodically identify research and resolve complex issues in the IT environment.
- Design, plan and implement all the software, integration, design and development activities that relate to the portfolio of business integration in conjunction with all relevant stakeholders.
- Introduce best practises and influence the divisions to change and adopt accordingly.
- Contribute to IT business planning with regards to interface applications.
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Application Development and Maintenance
- Business Knowledge
- Database Design and Management
- Efficiency improvement
- Functional Policies and Procedures
- IT Knowledge
- Reporting and Interpretation
- System Thinking
- Business Acumen
- Decisiveness
- Effective Business Communication
- Managerial Budgeting
- Planning and Organising
- Problem Analysis and Judgement
- SARS Systems Products
Deadline:30th January,2026
go to method of application »
Job Purpose
- To provide expertise, advice and support in practice formulation and associated best practice improvement tactics, by ensuring sustainability of SARS software, systems and technologies, enabling a holistic business solution that support and sustain the business capability with minimal business risk, integrate and align architectures within the Enterprise Architecture, in order to enable tactical translation and operational implementation.
Education and Experience
Minimum Qualification & Experience Required
- B. Tech: Computer Systems AND 8-10 years' experience in an IBM Integration Software Development Environment or other versions of the software, of which 3-4 years at junior specialist level.
OR
- Relevant IT Qualification / Certification, as specified in Min Functional requirements, where applicable and 8-10 years’ experience in an IBM Integration Software Development Environment or other versions of the software,of which 3-4 years at junior specialist level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 15 years’ experience in an IBM Integration Software Development Environment or other versions of the software, of which 3-4 years at junior specialist level.
Minimum Functional Requirements
- IBM Integration Software Development
Job Outputs:
Process
- Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
- Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
- Ensure proper project planning and execution as well as overall change control.
- Provide support to projects by applying the required specialised skills in terms of infrastructure, architecture, data, design, services, processes, monitoring and patterns.
- Troubleshoot and methodically identify research and resolve complex issues in the IT environment.
- Design, plan and implement all the software, integration, design and development activities that relate to the portfolio of business integration in conjunction with all relevant stakeholders.
- Introduce best practises and influence the divisions to change and adopt accordingly.
- Contribute to IT business planning with regards to interface applications.
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Application Development and Maintenance
- Business Knowledge
- Database Design and Management
- Efficiency improvement
- Functional Policies and Procedures
- IT Knowledge
- Reporting and Interpretation
- System Thinking
Deadline:30th January,2026
go to method of application »
Job Purpose
- To provide technical expertise in custom development and contribute to strategic decisions with associated development plans, by implementing continuous improvements, to support the entire software application life cycle, providing resolutions, ensuring best practice integration and operational implementation, through the achievement of SAP Development objectives
Education and Experience
Minimum Qualification & Experience Required
- Bachelor’s degree / Advanced Diploma (NQF 7) in Information Technology (IT) Fields: Information Technology, Computer Science, B‐Com, Finance, Management and Engineering AND 8-10 years' experience in a SAP Development environment, of which 3-4 years is at a junior specialist level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 15 years experience in a SAP Development environment, of which 4-3 years is at junior specialist level.
Minimum Functional Requirements
- Experience and knowledge of key integration points between SAP modules.
- Relevant SAP Development or integration analysis and development experience. SAP SKILLS Strong background in SAP programming.
- Basic understanding of overall business ERP system landscapes including data flows and internal/external integration.
- Understanding of SAP tables and data structures desired. SAP Procurement Configuration Skills.
- Relevant training and/or certification related to - SAP ABAP, SAP BRF; SAP PI/ PO, and SAP WF training
Job Outputs:
Process
- Acts as liaison with client for troubleshooting: investigate, analyse, and solve critical SAP functional and application problems and map client business requirements, processes and objectives. Develop necessary product modifications to satisfy clients' needs.
- Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
- Analyse and Review requirements, perform configuration and testing in various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application, Lifecycle Management, Cloud Solutions, etc.
- Close communication with functional teams /designers, understand the requirements from provided functional designs and transform these requirements into the technical designs.
- Contribute to high productivity and motivation of working team with the use of your communication skills and cooperation; reach and realize project aims and outputs.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
- Ensure proper testing has been completed and proper documentation exists to support new/modified applications in production and address any documentation gaps.
- Incident Resolution for Severity 1 and 2 issues and assist with Business escalations for issues raised.
- Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
- Perform complex tasks and guidance during implementation, maintenance and support of various SAP modules to enhance business functionality and overall performance, while maintaining customer satisfaction.
- Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Plan maintenance of current system solutions for various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
- Provide expert knowledge of industry best practices and recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
- Review documentation for approval of all work tasks (definition) based on BRS and ensure adherence to SAP Support SDLC.
Governance
- Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Adaptability
- Analytical Thinking
- Attention to Detail
- Customer service
- Commitment to Continuous Learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Data Collection and analysis
- Efficiency improvement
- IT Knowledge
- Functional Policies and Procedures
- Problem Analysis and Judgement
- Reporting
- System thinking
- Technical analysis
Deadline:1st February,2026
go to method of application »
Job Purpose
- To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, by providing governance and analysis output for a single large project or across a series of smaller related initiatives including but not limited to automation testing, while providing relevant industry experience to the process, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Relevant National Diploma / Advanced Certificate (NQF 6) in Information Technology; AND 3–4 years’ experience in Release Management and/or Business Analysis within a complex systems environment, of which 1–2 years at knowledge‑worker level.
ALTERNATIVE#
- A Senior Certificate (NQF 4); AND 6 years’ experience in Release Management, of which 1–2 years at knowledge‑worker level.
Minimum Functional Requirements
- Min. of 4 years experience in VAT, PAYE, UIF, SDL, ETI and/or Income tax. Experience in writing functional specifications.
Job Outputs:
Process
- Interdepartmental peer-to-peer liaison Liaison with business partners, internal and external development partners.
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Assign incident inventory.
- Attending and engaging in project meetings and reviews by contributing your domain-specific production knowledge and experience.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Compile User/Functional Requirements Specifications and prioritize production system change request/s.
- Contribute towards the refinement of polices, processes and procedures.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Gather, plan and manage data for test automation purposes.
- Identify candidate business processes or scenarios for automated test cases.
- Investigation of assigned query inventory to determine root cause and requesting additional information whenever lacking.
- Log a production system change request on incident management console.
- Maintain and support new and existing applications.
- Produce trends analysis of recurring Problems/Incidents, and in the case of non-resolution to escalate.
- Provide End-user education and training.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Replication of defect in testing environment and finding suitable workaround.
- Review of assigned inventory on incident management console.
- Reviewing and commenting upon business and functional requirements specifications for maintenance and projects.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Undertake information gathering and analysis of data within set guidelines to report related information to business.
- Use practical and applied knowledge and situational judgement to arrive at decisions.
- Provide exceptional customer service support to other teams and all operational areas within SARS.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
- To perform trend analysis in relation to incident management inventory.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Customer Relationship Management
- Efficiency improvement
- Functional Policies and Procedures
- IT Business Analysis
- Relationship Building
- Reporting
- IT systems knowledge
Deadline:2nd February,2026
go to method of application »
Job Purpose
- To be responsible for co-ordinating, programming, implementing and maintaining system architectures, including hardware, operating systems, and utilities, and related client services within the organisation and ensuring to meet service level agreements. To be responsible for identification and resolution of complex hardware and software technical problems and malfunctions related to network and related servers and makes decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions, ensuring a stable performance environment for the enterprise business processing system.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) Information Technology AND 8-10 years' experience in IBM WebSphere Application Server, of which 3-4 years at junior specialist level.
#OR
- Senior Certificate (NQF 4) AND IT Qualification (s) / Certification (s), in Information Technology and 8-10 years’ experience in IBM WebSphere Application Serve of which 3-4 years at junior specialist level, AND additional requirements specified in Min Functional requirements, where applicable.
- AiX: IBM AiX Certified Engineer, PowerHA, IBM Systems Director or relevant certification OR
- LINUX: SuSE Certified Professional or Linux Professional Certified Level 2 or Redhat Certified Technician OR
- WAS: IBM WebSphere Application Server Certified System Administrator or any other relevant certification
#ALTERNATIVE
- Senior Certificate (NQF 4) AND 15 years IBM WebSphere Application Server experience of which 3-4 years at junior specialist level.
Job Outputs:
Process
- Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
- Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
- Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
- Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
- Advising on programming, implementation and maintaining system architectures, including hardware, operating systems, and utilities, and related client services within the enterprise.
- Advise on the identification and resolution of high-level hardware and software technical problems and malfunctions related to network and related servers.
- Makes decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions.
- Proactively researches and locates necessary tools and processes to identify and proactively avert troublesome trends as they develop.
- Advice on stable performance environment for the enterprise business processing system.
- Participates in various IT projects intended to continually improve/upgrade the systems infrastructure.
- Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Configuring, debugging and supporting multiple infrastructure platforms.
- Developing, maintaining and supporting technical infrastructure, hardware and system software components and developed applications.
- Performing high-level root-cause analysis for service interruption recovery and creating preventive measures.
- Performing installation, maintenance and support of system software/hardware and user support.
- Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
- Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
- Ensure compatibility and interoperability of in-house computing systems.
- Ensure system connectivity of all servers, shared software, groupware, and other applications.
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
- Integrate servers and their associated software into enterprise systems/solutions.
- Monitor and test system performance; prepare and deliver system performance statistics and reports.
- Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
- Responsible for building, implementing and maintaining system hardware and software architectures as well as to identify and resolve all hardware and software technical problems.
- Participate in various IT projects intended to continually improve/upgrade the system infrastructure.
- Establish systems programming standards and documentation requirements and play a key role in the integration of mainframe, midrange, shared systems and other computing architectures.
- Advise and design in support of the management and support of the organisation's System operating systems and/or application server software and utilities infrastructure - Specialist coding for the optimisation of System systems to optimise workflow; coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology, ensuring alignment of IT strategy to business strategy.
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Adaptability
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Efficiency improvement
- Functional Policies and Procedures
- IT Knowledge
- IT Strategy and Planning
- Reporting and Interpretation
- System Thinking
- Customer Relationship Management
- Technical Expertise
- IT Project Management
- Knowledge of IT Governance and Business
- Problem Analysis and Judgement
- Verbal Communication
Deadline:2nd February,2026
Method of Application
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