Jobs at TransUnion

What You'll Bring:

• 5+ years of experience in direct outside/inside sales communicating with all levels of the buying organization including C-level executives. Demonstrated success in collaborating with internal business units to identify and solve client business issues and develop strategic solutions. Proficient in SalesForce. Comfortable traveling 50% of the time.

Impact You'll Make:

• Manage potential and existing large key accounts and direct sales to all viable large complex customers.
• Plan and implement sales strategies to specific accounts/sales channels cultivating relationships, identifying opportunities and new business development.
• Subject matter expert to negotiate with customers in real time.
• Direct face-to-face contact with key decision makers partnering with customers to understand their needs and leverage our products to improve their business.

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What You'll Bring:

• Matric or Industry related Qualification
• Proven success in telesales or contact center environments, consistently achieving and exceeding sales targets.
• Exceptional communication and interpersonal skills, with the ability to build rapport and influence customer decisions.
• Customer-centric mindset, skilled at identifying needs and delivering tailored solutions that drive satisfaction and loyalty.
• Resilience and adaptability, thriving in a fast-paced, target-driven environment while managing multiple priorities.
• Problem-solving ability, capable of handling escalations and providing alternative solutions to retain business.
• Tech-savvy and process-oriented, with the ability to quickly learn internal systems, pricing structures, and product offerings.

Impact You'll Make:

• Contribute to business growth by consistently meeting and surpassing sales goals.
• Enhance customer satisfaction and loyalty through effective problem-solving and personalized service.
• Strengthen the company’s brand reputation by delivering a seamless, solutions-driven experience.
• Support risk mitigation and process improvement for customers, helping them optimize their operations.
• Foster a culture of continuous learning and professional development, leveraging opportunities for growth and income potential.

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What You'll Bring:

• Bachelor’s degree or higher in business, pre-law or law, risk management or related field with minimum of 5+ years work experience in a compliance related field, with demonstrated managerial experience.
• Experience of leading a Compliance Team or other Assurance team a credit bureau or financial services industry
• Experience of being the representative of the business, to customers, regulators, and other interested 3rd parties
• Strong interpersonal skills, with the ability to interact with a variety of technical and non-technical business stakeholders at all levels
• Effective in communicating verbally and in writing, with consideration to the intended audience
• Methodical, thorough and diligent, with strong attention to detail and strong documentation and report writing and presentation skills
• Strong planning, organisational, and time management skills to manage and lead multiple priorities and work to deadlines with multiple deliverables
• Strong analytical, technical and problem-solving skills and ability to make decisions
• Passion for keeping up to date with emerging legislation and regulation
• Passion for leading and driving change within the team and wider

Impact You'll Make:

Compliance Programme Management

• Ensure all compliance programmes are documented and implemented with the required supporting procedures to ensure compliance with applicable laws and regulations.
• Oversee and manage the compliance risk assessment process including control validation activities and act as a second line of defense to provide an independent oversight of the risk management activities performed by first line of defense.
• Evaluate the effectiveness of business unit processes and other controls that exist to ensure compliance with laws, regulations, policies and procedures.
• Ensure that TransUnion operations are monitored and audited, incl. systems in place to detect compliance violations in high-risk, transactional activities, red flag indicators and metrics for compliance risks.
• Own and manage critical projects including regulatory change management and regulatory engagement. This includes liaising with stakeholders and ensuring the regulatory change management process is executed in a timely manner.
• Collaborate with business units to perform periodic reviews of compliance effectiveness.
• Create compliance awareness and training programs across the organization.

Compliance Advisory

• Advise business stakeholders on compliance requirements and controls for all Africa regions.
• Develop compliance guidelines, processes and procedures for the various business units through collaboration with business unit leadership.
• Negotiate and influence matters affecting the compliance team within the Africa operations.
• Engage with senior management to support strategic goals, plans and objectives for the organization.
• Analyze, address and resolve compliance issues.
• Provide oversight and support on compliance related matters.
• Ensure processes and other controls exist with the business to enforce compliance with laws, regulations, policies and procedures.
• Support internal data privacy compliance reviews, where required under local laws and regulations.
• Participate with the business unit in self-assessments/audits, incl. data privacy and compliance-related assessments and other reviews.

General

• Liaise with the regional regulators on all compliance matters relevant to the organisation and credit bureau industry as a whole.
• Compile and submit compliance-related reports to the various regulators, as and when required.
• Regularly report to regional and international executives on all compliance related matters.
• Work closely with internal audit team on the audit findings and observations.
• Work closely with Head of stakeholder Engagement on regulatory issues and updates.
• Lead and participate in compliance related system and operations development projects.
• Collaborate with the Legal and Corporate Investigations departments on all joint or related matters.
• Lead, motivate and empower staff in order to reach organisational and team goals.
• Respond to compliance and due diligence questionnaires from clients & prospects.
• Work closely with strategic business units, incl. IT, Legal, Information Security, Sales, Product, and Internal Audit.
• Represent TransUnion at all relevant industry forums (e.g. Credit Bureau Association in South Africa) from a compliance perspective.
• Ensure compliance with the requirements of the global Business Continuity and Issues Management programmes.
• Assist with Board Governance and company secretarial duties.