As a leading workplace management solutions provider across Africa Middle East, operating in over 28 countries, with over 40,000 employees, Tsebo Solutions Group offers our clients improved workplace productivity that supports their success. At Tsebo, we believe that the local expertise of our people and the global standards by which we operate, enables u...
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Duties & Responsibilities
- To ensure that the Company & Statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken
- To ensure that the quality standards of both customer service and operating processes, health and safety standards and food standards are met
- Assists in the preparation of meals, especially salads and desserts
- Places entrees, salads, desserts and other food on the serving line
- Keeps the serving line well-stocked and clean
- May assist in training new employees
- Stores and records food leftovers
- Keeps canteen tables, kitchen and other areas clean and orderly
- To ensure that customer expectations are met within the provisions of the contract
- To ensure a high level of customer service within the area of responsibility
- Where applicable, to ensure that stock in the designated area of responsibility is counted and signed over to the correct staff on the following shift
- To carry out any reasonable request by management
- To report and where possible take action when faced with customer and client complaints or compliments
- To attend meetings and training courses as may be necessary
- Performs related work as assigned
- May be required to assist with any other duties that may be outside scope of responsibility
Skills and Competencies
- Interpersonal Skills: Client/customer interface
- Trustworthy and Reliable
- Attention to details
- Motivated
- Passion about service with a smile
- Must enjoy practical and methodical work
- Be honest and reliable
- Have good hand-eye coordination
- Be able to work quickly and safely
- Have good personal hygiene
- Be free from skin allergies to foods and detergents
- Have good communication skills
- Must be able to work as part of a team
- Customer service orientated
Qualifications
- Grade 11
- 1 -2-year experience in a similar role
- Culinary qualification would be advantageous
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Duties & Responsibilities
Operational Delivery:
- Assist the Handyman with general repair and maintenance of all building related issues.
- Ensure that all jobs are carried out in a safe and competent manner.
- Clean-up work area on completion of a job.
- Ensure the workshop is kept clean and clear at all times.
- Tools are to be looked after and maintained in a good working condition
- Carry out any duties as required and instructed by the Handyman
- To provide support with regard to reactive and proactive maintenance and planned preventative maintenance.
- Ensure all work is carried out in accordance with the OHS Act requirements
- Ensure work areas are in a clean and tidy state when the work is completed
- Ensure preparations of the PM documents and Jobcards are printed out and ready
- Enusere the workshop is clean and representable at all times.
- Assist the PIC with the vehicle check sheets.
- Ensure the vehicle is clean at all times.
Customer Focus:
- Work with teams to develop and maintain a customer-focused attitude toward activities
- Interact with clients to provide and process information in response to enquiries, concerns and requests about services
- Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
- Attend to and resolve all client queries timeously or escalate when necessary
- Follow up and follow through on all queries timeously
- Manage any conflict
Reporting:
- Update and maintain all relevant records as requested
Code of Conduct:
- Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken
- Take responsibility for one’s own performance
- Promote TFS’s & BOC’s image and corporate citizenry through deliberate and co-ordinated activities
- Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position
- Ensure TFS ethical values are adhered to.
Skills and Competencies
- Knowledge of equipment, materials and suppliers used in facilities management.
- Knowledge of machine tools, general maintenance.
- Time Management Skills
- Knowledge of plumbing and general building maintenance systems
- Knowledge of hand and power tools
- Hospitality and customer centric focus
- Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting
- Resilience: ability to cope with setbacks
- Ability to work within a team
- Self-disciplined, motivated, energetic self-starter with an exemplary work ethos
- Capability to interact with both internal and external customers
- Ability to maintain confidentiality
- Attention to detail.
Qualifications
- Minimum Grade 10
- NQF Level 2 technical qualification advantageous
- Minimum 2 years’ experience in a similar environment
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Duties & Responsibilities
- Maintain Plumbing (Planned & Preventative Maintenance):
- Establish plumbing performance to prevent plumbing systems failure
- Completes job cards in consultation with the maintenance services (planning) office for scheduled jobs
- Responsible for time management of jobs scheduled each day.
- Assist to prepare necessary tools and PPE for the day ahead.
- Attend to requests relating to plumbing installations, repairs and upgrades in line with scheduled repairs as well as:
- Remove and replace worn components.
- Use specialized techniques, equipment or materials such as welding of pipes or working with special piping.
- Keep Maintenance Supervisor up to date and feedback on status and challenges with regards repairs and installations
- Close out of job cards.
- Complete and issue time sheets to Supervisor on a weekly basis.
- Assist in keeping the workshop and plant rooms tidy and presentable.
- All maintenance tasks to be checked and signed off by the Maintenance Supervisor to ensure that work has been executed at the required standard.
- Undertake planned maintenance tasks allocated.
- Assess requirement for spares and consumables and request from stores.
- All equipment and services are restored timeously and perform according to specifications.
- Undertake reactive maintenance tasks in response to helpdesk calls and as directed by the Supervisor.
Mechanical Compliance:
- Inspect work sites for obstructions and to ensure that holes will not cause structural weakness.
- Store and secure parts and tools needed in line with regulations and SOPs
- Maintain Personal Protective Equipment in line with specifications and regulations
- Keep up to date with latest trade knowledge and skills in line with updated equipment and systems; as well as regulations around plumbing requirements
- Keep up to date with policies and procedures for plumbing; as well as revised testing or installation procedures, and align practices.
- Keep up to date with the handling of various tools including saws, screwdrivers, pliers and knives, as well as the use of power tools, test meters, pipe threaders and conduit benders
- Complete documentation relating to work done for future reference in the event of failures
-
- Conduct:
- Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken
- Take responsibility for one’s own performance
- Promote TFS’s image and corporate citizenry through deliberate and co-ordinated activities
- Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position
- Ensure TFS ethical values are adhered to
Skills and Competencies
- Knowledge of technical equipment and materials
- Have a good knowledge of machine tools, general maintenance.
- Experience with technical systems required
- Excellent skills with common hand and power tools
- Hospitality and customer centric focus
- Knowledge required involves the practical application of work procedures and processes
- Communicates, co-ordinates and interacts with others in the value chain to ensure repairs, installations and upgrades are resolved
- Ability to manages one's time to ensure that objectives are achieved effectively and on time.
- Working experience of health & safety management and legislation
- Motivating others / gaining co-operation
- Attention to detail and quality
- Building Positive Working Relationships
- Customer Centricity & Stakeholder focus
- Drive for Results
Qualifications
- Matric
- N3 Qualification and apprenticeship
- Plumbing Trade / Certificate advantageous
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Duties & Responsibilities
General Equipment and Infrastructure Maintenance
- Check in with services office for scheduled jobs after the completion of each job and at the end of each work day.
- Responsible for time management of jobs scheduled each day.
- Prepare necessary tools and PPE for the day ahead.
- Respond to requests relating to various painting repairs and upgrades in line with scheduled repairs and preventative maintenance plans.
- Perform general repairs: sanding and painting etc.
- Keep management up to date and feedback on status and challenges with regards painting and repairs.
- Store and secure paints and painting tools needed in line with regulations and SOP
Painting Compliance
- Inspect areas to ensure compliance with safety regulations
- Store painting stock and tools in line with regulations
- Maintain Personal Protective Equipment in line with specifications and regulations
- Keep up to date with latest safety, health and environmental regulations and update skills in line with updated equipment and systems.
- Keep up to date with policies and procedures and align practises.
Service Delivery Management
- Establish and maintain a good working relationship with the management and staff.
- Ensure compliance with regulatory requirements.
- Do standby duties as and when required
Customer Focus:
- Work with teams to develop and maintain a customer-focused attitude toward activities
- Interact with clients to provide and process information in response to enquiries, concerns and requests about services
- Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
Code of Conduct:
- Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken
- Take responsibility for one’s own performance
- Promote TFS’s & the Client’s image and corporate citizenry through deliberate and co-ordinated activities
- Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position
- Ensure TFS ethical values are adhered to.
Skills and Competencies
- Knowledge required involves the practical application of work procedures and processes
- Communicates, co-ordinates and interacts with others in the value chain to ensure painting and general maintenance repairs resolved
- Manages one's time to ensure that objectives are achieved effectively and on time.
- Knowledge of painting equipment and materials
- Hospitality and customer centric focus
- Working experience of health & safety management and legislation
- Attention to detail and quality
- Building Positive Working Relationships
- Customer Centricity & Stakeholder focus
- Drive for Results
Qualifications
- Grade 12 or equivalent National Technical Certificate
- Painting Trade / Qualification would be advantageous
- Minimum of 3 years experience in a general painting and maintenance repairs
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Duties & Responsibilities
- Ensure that all Site data is correct on the CMS system.
- Liaison with the help desk admin to ensure any changes are actioned soonest.
- Keep the work schedule plan updated on the progress of calls for the update of the system.
- Ensure that calls are logged and actioned within the SLA time.
- Ensure that PPMs are run and manged according to the requirements.
- Feedback to SFM on Accruals to be made for work outstanding.
- Asset Management & Control
Reporting
- Maintain the statistics database for reporting purposes. System and Manual reporting databases.
- Provide the SFM with Daily Dashboard reports on their respective sites to show call status and outstanding work.
- Provide the Senior FM with reports as required to report on productivity, outstanding PO’s, PPM, Etc.
- Provide the Senior FM with reporting for the client once a month and as required.
- Maintain the statistics database for reporting purposes. System and Manual reporting databases.
- Provide the SFM with Daily Dashboard reports on their respective sites to show call status and outstanding work.
- Provide the Senior FM with reports as required to report on productivity, outstanding PO’s, PPM, Etc.
- Provide the Senior FM with reporting for the client once a month and as required.
- Escalate any matters are required by the SLA
- Ensure productivity reports are generated as required by management and the client.
- Generate cost reports on services and maintenance related services per site.
- Provide a budget for the building maintenance activities and ensure this is met.
Service Management
- Ensure that the following services are run and managed to a high standard at all times.
- Cleaning
- Meeting room Management & functions
- Office Plants
- Confidential Shredding
- Mail and Courier
- Furniture Management
- Office space planning
- Ensure regular communications are shared with the building users on outages, service interruptions, etc.
Sub-Contractor Management
- Regular physical inspection of various service areas to ensure that the service delivery is to the required standard and SLAs a being achieved. Ensure these are documented.
- Ensure that only vetted and approved vendors are used.
- Liaison with the finance administrator on the vendor vetting requirements if any.
- Liaison with the compliance manager to ensure that all suppliers provide a compliant safety file with all required documents.
- Assist with the vetting of the file – ready for approval prior to use of the supplier.
- Liaison with the suppliers to ensure that documents are maintained and always up to date and relevant to the work being carried out. Ensuring availability prior to work being carried out.
- Arrange approval of the file prior to work being carried out.
- Ensure that the clients intranet system and SharePoint are loaded with the relevant latest safety file and supplier documents as and when
Finance and Budgets
- Assist the Senior facilities Manager and Client prepare the site budget for all services
- Assist in controlling the spend in all aspects of the services provided.
- Provide opportunities to save and present these to the client and management team.
- Implement controls on all consumable items and ensure these are measured, analysed and reported on.
- Operate within the agreed limits of authority that exist for the role.
- Ensure that cost / budget / PO etc reports are updated and submitted timorously.
Skills and Competencies
- Excellent communication skills and relationship management skills at all levels.
- Customer service centric.
- Team and project focused.
- Strategic planning skills.
- Problem solving and analytical skills.
- Financial and business acumen.
- Strong project and resource management skills.
- Conflict handling.
- Ability to multitask.
Qualifications
- Grade 12
- Facilities qualification an advantage
- At least 1-5years in a Facilities environment
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Duties & Responsibilities
Operational Delivery:
- Carry out the repair and maintenance of all building related issues such as plumbing, painting, welding, carpentry, painting and other general handyman duties required within the facility. Also included will be furniture, fittings, fixtures and other equipment on site.
- Ensure that all jobs are carried out in a safe and competent manner
- Clean-up work area on completion of a job
- Ensure the workshop is kept clean and clear at all times
- Ensure that all Work Orders are completed prior to submission to the Electrician
- Tools are to be looked after and maintained in a good working condition
- Carry out any duties as required and instructed
- To provide support with regard to reactive and proactive maintenance and planned preventative maintenance on interior, exterior fabric, light machinery and fittings
- Undertake documented inspections, as notified by your Manager/Supervisor
- Undertake planned preventative maintenance tasks
- Undertake proactive and reactive maintenance tasks and repairs
- Undertake work related to painting, plumbing, welding, woodwork, building and mechanical, etc.
- Carry out inspections in relation to OHS Act requirements and ensure all work is carried out in accordance with the OHS Act requirements
- Escort and oversee sub-contractors where necessary and ensure all works are carried out in accordance with OHS Act requirements
- Ensure all sub-contractors leave the area in a clean and tidy state when the work is completed and ensure the sub-contractors remove their rubbish and waste from site once the work is completed
Service Delivery Management:
- Ensuring performance requirements are met (SLA’s and performance management)
- Maintain an accurate record of all maintenance documentation, warranties, licences
Customer Focus:
- Work with teams to develop and maintain a customer-focused attitude toward activities
- Interact with clients to provide and process information in response to enquiries, concerns and requests about services
- Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
- Attend to and resolve all client queries timeously or escalate when necessary
- Follow up and follow through on all escalated queries timeously
- Manage conflict
Reporting:
- Prepare weekly/monthly reporting within set timeframes for submission to your Maintenance Supervisor as requested
- Update and maintain all relevant records
Code of Conduct:
- Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken
- Take responsibility for one’s own performance
- Promote TFS’s & the Client’s image and corporate citizenry through deliberate and co-ordinated activities
- Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position
- Ensure TFS ethical values are adhered to.
Skills and Competencies
- Knowledge of equipment, materials and suppliers used in facilities management.
- Have a good knowledge of machine tools, general maintenance.
- Negotiating skills
- Time Management Skills
- Supplier/Sub-Contractor management
- Experience with plumbing, carpentry and electrical systems required
- Excellent facility with common hand and power tools
- Familiarity with building layouts and infrastructures
- Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting
- Resilience: ability to cope with setbacks
- Ability to work unsupervised and within a team
- Self-disciplined, motivated, energetic self-starter with an exemplary work ethos
- Capability to interact with both internal and external customers at all levels
Qualifications
- Matric
- NQF Level 4 technical qualification advantageous
- Minimum 2-5 years’ experience in a similar environment
go to method of application »
Duties & Responsibilities
Daily Operations:
- Regularly communicate and coordinate through meetings and e-mail with clients, consultants, landlords and architects to compile and collect project information on feasibility and analyse the information to draw sketches and receive approval thereof from the client
- Create and produce accurate drawings including lighting and aircon layouts after sketches from clients are approved by due diligence.
- Apply relevant drawing applications according to contract specifications, AutoCAD and drawing office practise as prescribed by standard policies, procedures and processes.
- Apply necessary corrections to drawings when requested.
- Maintain and save drawings to various systems as prescribed by the various contracts.
- Produce space planning layouts for departments according to approved Space Policy of contract ensuring compliance.
- Perform site visits to gather necessary site measurement, layouts and building details to complete a set of sketches, working drawings or as built drawings when requested.
- Ensure that drawing applications and space layouts comply with regulatory bodies, National Building Regulations (SANS), Occupational Health and Safety, municipal requirements, etc
- Ensure daily backups of all drawing for future reference.
- Ensure delivery of tasks within specified timeframes.
- Update and maintain register for all drawings.
- Prepare drawings for submission to due diligence streams.
- Occasionally travel to regions for site meetings
Customer Service and Advice:
- Keep up to date with business developments and strategic objectives within the environment.
- Provide advice on general changes and compliance within the Drawing Office when required.
- Work with existing processes and procedures in such a way that operational efficiencies and performance are enhanced.
- Attend to and resolve all customer queries timeously or escalate when necessary.
- Follow up and follow through on all queries timeously.
- Update and maintain drawing information and stakeholder relationships.
- Manage conflict.
Additional:
- Undertake such other responsibilities as directed by Management that will drive sustainability.
- Work in a flexible way so that tasks, which are not specifically covered in the job description, are undertaken.
- Take responsibility for one’s own performance.
- Promote TFS’s image and corporate citizenry through deliberate and co-ordinated activities.
- Adhere to the DSFM’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
- Skills and Competencies
- AutoCAD non negotiable
- Revit preferable
- 3D Modelling
- Photoshop rendering
- Providing 3D visuals for client
- Webcore
- Internal Space Planning
- Knowledge of building regulations
- Layout planning skills
- MS Word, Excel, PowerPoint
- Problem solving skills
- Ability to work under pressure
- Ability to plan, organise and control own work effort.
- Good people skills.
- Good communication skills.
- Client relationship management.
- Excellent communication skills (oral and written)
- Excellent interpersonal skills.
- Excellent attention to detail and follow up skills.
- Good time management skills.
- Customer relations skills.
- Organisational skills
- Analytical skills
- MS Office Suite
Qualifications
- Grade 12 (non-negotiable) plus….
- NQF Level 5 or 3-year National Diploma/Higher Certificate
- Dip/ BA or BSc in Interior Design preferred
- Architectural Draughting / Certificate minimum
- Registered with the South African Council of Architectural Profession (SACAP), Draughtsman
- Minimum 5 years’ experience as a space planner, designer and project coordinator
- Managing a project, from inception to completion, including all design documentation, orders, minutes, and close out – projects under R2M
go to method of application »
Duties & Responsibilities
Generic Objectives
- Regularly communicate and coordinate through meetings and e-mail with clients, consultants, landlords and architects to compile and collect project information on feasibility and analyse the information to draw sketches and receive approval thereof from the client
- Create and produce accurate drawings from construction up to lighting layouts in eight working days once sketches from clients are approved according to approved Corporate Identity
- Apply relevant drawing applications according to client standards, AutoCAD and drawing office practise as set out and described in the Smart Project Document guideline and detail drawing specifications
- Correct the drawings of Consultants and management if so requested via e-mail and telephone, by analysis feedback and compare to Smart Projects Document and change to correct standard
- Maintain and save drawings to various systems and Vault server, by ensuring drawing layers, text line thicknesses are according to Smart Project document guidelines and apply version control
- Produce space planning layouts for departments according to approved Space policy by drawing the correct seating arrangement into given area and complying with client request.
- Perform site visits to gather necessary site measurement, layouts and building details to complete a set of sketches, working drawings or as built drawings.
- Ensure that drawing applications and space layouts comply with regulatory bodies, National Building Regulations (SANS), Occupational Health and Safety, municipal requirements, etc
- Ensure that drawing applications and space layouts comply to approved Space Policy and Corporate Identity to obtain maximum financial gain
- Immediate loading and saving of drawings to the Vault server according to defined standards for safe keeping by applying and filing in the relevant fields like drawing names, outlet names, provinces, details for future access and changes
- Daily updating of electronic files by copying projects from hard drive to network
- Time management of allocated tasks issued to project personnel
- Communicate and liaise with other members of Tsebo Workplace Design
Skills and Competencies
- AutoCAD
- REVIT
- Layout planning skills
- Technical detailing knowledge (furniture, built units and architecture)
- MS Word, Excel, PowerPoint
- Problem solving skills
- Ability to work under pressure
- Ability to plan, organise and control own work effort.
- Good people skills.
- Good communication skills.
- Client relationship management.
- Project management skills.
- Driver’s license and own transport
Qualifications
- NQF Level5 or 3-year National Diploma/Higher Certificate
- Architectural Draughting / Certificate
- Registered with the South African Council of Architectural Profession (SACAP), Draughtsman
- Minimum 1 year technical experience
- Technical Knowledge of the different equipment utilized in hybrid offices, training centres and call centres.
- Knowledge of interior-fitout construction methods and practices.
- Creation of interior design drawing packs to be issued to contractors for construction.
- Architectural layout planning experience
go to method of application »
Duties & Responsibilities
Daily Operations:
- Regularly communicate and coordinate through meetings and e-mail with clients, consultants, landlords and architects to compile and collect project information on feasibility and analyse the information to draw sketches and receive approval thereof from the client
- Create and produce accurate drawings including lighting and aircon layouts after sketches from clients are approved by due diligence.
- Apply relevant drawing applications according to contract specifications, AutoCAD and drawing office practise as prescribed by standard policies, procedures and processes.
- Apply necessary corrections to drawings when requested.
- Maintain and save drawings to various systems as prescribed by the various contracts.
- Produce space planning layouts for departments according to approved Space Policy of contract ensuring compliance.
- Perform site visits to gather necessary site measurement, layouts and building details to complete a set of sketches, working drawings or as built drawings when requested.
- Ensure that drawing applications and space layouts comply with regulatory bodies, National Building Regulations (SANS), Occupational Health and Safety, municipal requirements, etc
- Ensure daily backups of all drawing for future reference.
- Ensure delivery of tasks within specified timeframes.
- Update and maintain register for all drawings.
- Prepare drawings for submission to due diligence streams.
- Occasionally travel to regions for site meetings
Customer Service and Advice:
- Keep up to date with business developments and strategic objectives within the environment.
- Provide advice on general changes and compliance within the Drawing Office when required.
- Work with existing processes and procedures in such a way that operational efficiencies and performance are enhanced.
- Attend to and resolve all customer queries timeously or escalate when necessary.
- Follow up and follow through on all queries timeously.
- Update and maintain drawing information and stakeholder relationships.
- Manage conflict.
Additional:
- Undertake such other responsibilities as directed by Management that will drive sustainability.
- Work in a flexible way so that tasks, which are not specifically covered in the job description, are undertaken.
- Take responsibility for one’s own performance.
- Promote TFS’s image and corporate citizenry through deliberate and co-ordinated activities.
- Adhere to the DSFM’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
- Skills and Competencies
- AutoCAD non negotiable
- Revit preferable
- 3D Modelling
- Photoshop rendering
- Providing 3D visuals for client
- Webcore
- Internal Space Planning
- Knowledge of building regulations
- Layout planning skills
- MS Word, Excel, PowerPoint
- Problem solving skills
- Ability to work under pressure
- Ability to plan, organise and control own work effort.
- Good people skills.
- Good communication skills.
- Client relationship management.
- Excellent communication skills (oral and written)
- Excellent interpersonal skills.
- Excellent attention to detail and follow up skills.
- Good time management skills.
- Customer relations skills.
- Organisational skills
- Analytical skills
- MS Office Suite
Qualifications
- Grade 12 (non-negotiable) plus….
- NQF Level 5 or 3-year National Diploma/Higher Certificate
- Dip/ BA or BSc in Interior Design preferred
- Architectural Draughting / Certificate minimum
- Registered with the South African Council of Architectural Profession (SACAP), Draughtsman
- Minimum 5 years’ experience as a space planner, designer and project coordinator
- Managing a project, from inception to completion, including all design documentation, orders, minutes, and close out – projects under R2M
Method of Application
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