Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

The Service Manager role is responsible for leading, prioritizing and managing VodaPay IT Service Management Practice related to:

• Incident and Problem Management
• Change management
• Continuous Service improvement
• Monitoring and Alerting
• SLA and OLA Management
• Executing and managing operational projects to ensure delivery as per agreed timelines and scope
• Vendor Management (In respect to the SLA’s)
• Furthermore, this role is also responsible for monitoring, maintaining, and supporting the operational capacity, availability, and performance of services against SLAs.

Your responsibilities will include:

• Leading the Change, Incident and Problem Management Function for VodaPay IT
• Leading and facilitating effective incident management activities across the VodaPay infrastructure, development and Ops team to ensure efficient resolution of outages and service disruptions
• Owning the incident and problem management process 
• Maintain metrics and reporting that provide visibility to stakeholders, Incident and Problem Management for VodaPay IT
• Coordinating Problem Management and Root Cause Analysis activities to prevent and mitigate future incidents
• Coordinating of releases into production environments in accordance to the Change Management process and procedures, and providing oversight to ensure successful service transition
• Leading and managing level 1 IT operations team that will support VodaPay from an IT incident perspective.
• Ensuring incidents are fulfilled within SLA between internal IT teams and third party vendors.
• Collaborate with product, engineering, and customer support teams to resolve service issues and implement improvements
• Support a cross-functional team of support engineers, DevOps, and service desk analysts.
• Manage all communication during an incident keeping all stakeholders informed

Service Management Reporting of key VODAPAY Services

• Managing and ensuring SLAs and KPIs of VodaPay services are maintained
• Reporting of availability and performance for VodaPay.

Maintaining common operational controls and governance for VODAPAY IT Services

• Ensuring necessary operational controls and governance are in place and policies to ensure alignment
• Ensuring Operational requirements included in the development of new services and overseeing the service transition process of services into the production environment.
• Leading Service Improvement Initiatives
• Implementing and coordinating activities to drive Service Improvement across VODAPAY IT services

Monitoring and Alerting

• Ensuring effective monitoring and alerting across the VodaPay Eco-system
• Monitor and maintain infrastructure performance, capacity and availability, facilitating 2nd and 3rd level support for the resolution of application and infrastructure-related incidents

Core competencies, knowledge, and experience:

• Agile methodologies and techniques used in development of services and products
• Strong knowledge of Change, Incident and Problem management strategies and processes (ITIL)
• Experience in effective troubleshooting techniques, incident remediation strategies and problem-solving methodologies
• DevOps principles, practices, processes, and tools
• Cloud-native architectures, including public cloud PaaS / IaaS, micro-services architectures, APIs
• Strong problem-solving skills and ability to adapt to new methods and processes
• Strong relationship building, persuasion, and collaboration skills that drives internal-and cross-team constructive feedback and support
• Strong communications skills and time-management skills, with the ability manage multiple tasks
• Understanding of both the Telecommunications and Fintech technologies and services 
• Experience in monitoring technologies and application performance management tools
• Experience in managing and maintaining High-Availability, Resilience and Performance in large-scale solutions
• Experience and knowledge of ITIL and Agile methodologies and frameworks

The ideal candidate for this role will have:

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field preferred
• Eight or more years’ experience in coordinating and delivering major projects and programs
• Extensive experience in managing dependencies effectively across multiple delivery teams, meeting deadlines and business outcome objectives
• Experience managing multiple vendors, and managing delivery with the vendors
• Experience with project management tools e.g. JIRA, MS Project
• Professional experience and knowledge of digital and Telecommunications industries strongly preferred

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 11 July 2025 

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Role Purpose/Business Unit:

• Solidify and elevate the positioning of the company in the external environment by ensuring the required level of advocacy through social contract and purpose for executives and relevant subject-matter experts.
• To set standards on engagement with external stakeholders especially public sector which includes the communications regulators.
• To oversee policy related reputation issues that emanate from both the external and internal environment

Your responsibilities will include:

Specialist policy Lobby advisor

• Maintain high level knowledge of all business units issues through internal partnership building
• Facilitate advocacy between VSA and external environment especially public sector Group for the executives mainly in support of CEO and Directors (Chief Officers)
• Set standards for engagement for company executives and subject-matter experts ensuring the right people are sent to engage externally and minutes and actions are documented and followed up
• To maintain a stakeholder engagement plan to drive advocacy, with key internal and external stakeholders, concise messaging, timelines and actions for follow up
• Collaborate with regulatory team on how to support the team with advocacy for policy asks especially on non-traditional ICASA (communications regulatory) issues
• To facilitate smooth interface with Group counterpart on Group issues in support and under guidance of the Chief/Director as and when required.
• Interface with the VSA CEOs office as main internal stakeholder to understand CEOs priorities
• Interface with Group CEO office as and when required in support of VSA CEO under guidance of and support of Chief / Director advocacy responsibilities
• Research, analyse and develop inputs on evolving government policies and monitor implementation
• Work with business units esp VB, technology and CBU to develop messaging for advocacy purposes
• Identify national public sector departments with no owner internally and build relations for social contract and purpose to change perceptions
• Demonstrate and maintain knowledge and expertise of the public policy cycle
• Keep abreast of trends in the policy development space affecting Vodacom South Africa and provide advisory reports, i.e. energy, BEE, competition, SMMEs, health and safety.
• Work with subject matter experts guide development of inputs on draft policies that impact on Vodacom South Africa
• Assist VB and other business such as SCM on amicable resolution of challenges for litigation to be viewed as the last resort on matters of policy, SME partnerships etc.
• Provide support to all business units on external thought leadership activities anchored by partners such as business forums, private and public sector to strengthen partnerships and to change perpetuates through social contract messaging
• Prepare briefs for Vodafone matters in support of the chief as and when required
• Oversee monitoring of geo-political trends and guide subject matter-experts in liaison with relevant Group executive in support of the Chief
   
• Stakeholder universe profiling and mapping with emphasis on political, public sector, business forums relationships which are material to Vodacom’s strategy and create a platform for Vodacom executives to engage at the highest political, public sector and business forum level (e.g. President, DP, Ministers, Opposition party or coalition governments Leaders, Premiers , and Local government leaders, forum presidents /CEOs etc.) and infusing customer centricity in EA through social contract and purpose

Maintain relationships with political parties in Parliament and to facilitate meetings when needed to build or to maintain relations on an annual basis

• Custodian of stakeholder universe and able to interface with the key policy stakeholders (public sector, regulators, business forums)
• Infuse customer centricity (customer being part of stakeholder universe albeit managed by commercial teams and considering customer spirit survey is lower for EA) into the public affairs and external affairs work, working closely with Connect4change trust, CBU and VB teams to understand customer issues, escalation of stakeholder complaints that come EAs way.
• Working with brand team, Connect4change, Foundation and sustainability to get customers to be attached to the brand’s social contract and purpose as a key stakeholder, enabling the customers to see Vodacom beyond just a transactional relationship by understanding and contributing to our social contract and purpose and integrate this in public sector stakeholder messaging, ie to Parliament and political parties
• Overseeing of state and company protocol and ensuring observance of those protocols in consultation with relevant colleagues when company is attending state event or hosting public sector stakeholders
• Must have access with the departments of communications and digital technologies, trade industry and competition, presidency, treasury, social development, education working with relevant colleagues who own the content
• Must support regional affairs team with management of regional stakeholders by providing guidelines for engagements (engagement templates, follow up on issues discussed in meetings)
• Must have access to legislature speakers and secretaries to facilitate strategic engagements for executives and attendance to state of national or provincial addresses where relevant
• Custodian of company stakeholder map, profiling, and engagement plan per topical issue for engagement
• Build and maintain active relationships between Vodacom South Africa, the executive, and legislature and “social partners”
• Build and maintain active relationships with civil society, labour movements, regulators, business forums, and other operators within the ambit of competition legislation
• Identify national issues impacting Vodacom South Africa and lobby for positive engagement (with specific messages) to relevant stakeholders starting with internal subject matter experts and working closely with foundation, Sustainability, regulatory team
• Monitor public policy evolution across the political spectrum and in government that have potential impact on Vodacom South Africa or the industry and advise Chief/Director and business accordingly and facilitate inputs
• Manage the relationship on an on-going basis continuously informing public sector players of Vodacom South Africa and its Foundation and sustainability contributions to socio economic and political developments, etc.
• Identify and manage strategic alliances
• Monitor alignment with government and global policies, i.e. NDP, SDG, AU, UN-related
• Facilitate executives’ attendance or participation in relevant Business, Parliamentary, and other Public sector programmes.
• Participate in thought leadership and policy development activities – leading public policy and advocacy in consultation with Chief/Director and guided by company positions
• Lead public policy engagements in absence of Chief/Director
• Maintain own external stakeholder counterparts’ relationships and engage them
• regularly with approved engagement plan and messaging – ie DGs, DDGs of key departments whose policies impact Vodacom directly
• Interface with all regulatory units in the company for stakeholder engagement plans and to facilitate their regulatory advocacy or relationship building initiatives, ie legal team dealing with NCC, privacy, competition, FS team dealing with FS regulatory issues

Reputation management

• In consultation with PR, manage the reputation management process on policy and regulatory issues through comparative surveys, economic impact assessments, monitoring and evaluation and ensure remedying of matters of concern through an annual plan discussed with all Business Units, and ensure alignment with relevant markets
• Align with internal and external communications for reputation management and ethically influence public policy position through external communications
• Co-chair the internal stakeholder engagement forum
• Set the tone for good reputation of Vodacom as a brand with a purpose – good corporate citizen
• Drive purpose, social contract and spirit and related campaigns internally and externally
• Maintain and promote public diplomacy decorum (protocol)
• Work with ESG and Foundation team to gather the accurate messaging on purpose and social contract initiatives

Corporate Governance support

• Interface with Connect4change and Foundation boards to drive customer centricity, purpose and social contract
• Harness the power of other external or public affairs teams within VSA and Group to share responsibilities
• Manage production of EA and Connect4change reports for Chief/Director, Connect4change Trust/board, and to EXCO and all Board and relevant committees’ activities and effective management of the EA Exco
• Oversee record management for monitoring and evaluation, auditing, and archives purposes
• Custodian of good governance, compliance, and ethics
• Ensure seamless interface between EA divisions on public policy matters, reputation management and stakeholder relations
• Assist Chief/Director in the oversight of the public policy functions and activities within EA
• Interface with other EA divisions to ensure alignment
• Anchor of public policy and public affairs
• Work with the VSA CEO and Chief Officer/Director: External Affairs as interface between the company and the external environment
• Influence public policy and reputation through advocacy and public diplomacy
• Proven subject matter expert on public policy, the public policy development cycle and advocacy
• This role requires a broad and informed understanding of political, economic, and socio-political issues at a national and global level, coupled with expert knowledge of legislation and regulatory framework development cycle on matters impacting the ICT sector. Good writing, analytical skill and evaluative judgement is required to address public policy challenges to Vodacom Group.

The ideal candidate for this role will have:

• Degree in Law, Political Science, Commerce, International Relations, Public Policy, Economics or equivalent but preferably public policy, law, diplomacy, political science or regulatory or equivalent
• 8-10+ years’ experience in industry regulatory, advocacy and stakeholder management or public policy matters at executive level including executive political level engagement in, or experience of politics/public sector and ICT regulatory environment, and proven executive management leadership and corporate governance
• Competency / Performance Drivers Technical / Professional Expertise
• Strong diplomatic skills
• Relationship building / nurturing skills
• Social fluency
• Humility, ethical and trustworthy
• Politically astute

Technical / Professional Expertise

• Knowledge of national politics and political engagement process
• Knowledge of geo-politics
• Broad socio-political and economic knowledge and understanding
• Telecoms/ICT sector and company law knowledge
• Knowledge of telecoms/ICT sector relevant regulations
• Relationship builder

Closing date for Applications: 18 July 2025. 

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Role Purpose/Business Unit:

• To perform operational functions related to faults and configurations across systems and applications under the responsibility of Core Data Networks

Your responsibilities will include: 

Support

• Responsible for the installation, configuration, and maintenance of Unix/Linux systems. 
• Monitor the performance of the systems and applications.
• Attend to faults and incidents related to systems and applications. 
• Evaluate and implement system OS software releases for systems.
• Engage with engineering, regional operations and ASOC teams to understand and address network concerns. 

Planning

• Engage with engineering and regional operations teams to define service requirements
• Evaluate system architecture and recommend system improvements 
• Compile detailed system design and implementation plans
• Compile and keep site documentation up to date.
• Audit the site configurations and ensure alignment to architecture standards

Core competencies, knowledge, and experience: 

• Knowledge of TCP/IP Operations
• Knowledge of DNS Operations
• Knowledge of Linux principles and operations
• Knowledge of IP networking technologies.
• Network Security Protocols and Services
• Ability to build CI/CD pipelines

The ideal candidate for this role will have:

• A bachelor’s degree or 3-year diploma in Information Technology or Electrical Engineering 
• 3 years technical experience

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 11 July 2025

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Join Us

• At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team.
• When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.
• If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

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Join Us

• At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team.
• When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.
• If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

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Role Purpose/Business Unit:

• The Senior Solutions Architect role is based within the Cloud Hosting and Security business.
• The role of the Senior Solutions Architect is to interact with customers to gather technical requirements, architect customer IT Infrastructure and compile solution proposal documentation in the Cloud and Hosting Services space as part of the Sales process

Your responsibilities will include:

• Responsible for technical exchanges and key customer opportunity insights during the pre-sales phase of key customers
• Operates as a Cloud expert in the areas of IaaS, PaaS, SaaS cloud Integration and cloud native technology
• Based on Huawei Cloud's cloud product and solution capabilities, responsible for demand analysis, solution design, POC verification, and traditional IT cloud solution design for public cloud projects
• Provide a solution focused consultancy service to clients across SMMEs, business partners and retail customers
• Keeping abreast and insight of competition, competitive issues, and products
• Collaborate with sales (BDM), R&D and other teams to ensure the continuous operation of key customers
• Build and maintain productive relationships with key clients, internal groups within the company, suppliers and partners.
• Deliver presentations to customers on existing and emerging technologies as well as the benefits or impact of these on customers.
• Identify opportunities within client environments for solutions or new product development
• Respond to business and wholesale customer queries as per request for information (RFI) and request for proposal (RFP) documents
• Conduct research on and keep abreast of ICT trends to identify new product opportunities. Utilise solution design experience and expertise to provide input into and create architecture for new product development
• Regularly meet with the internal parties, e.g., Products and Engineering teams; as well as external parties; e.g. suppliers and partners; in order to understand internal and external roadmaps, technology strategies and product strategies
• Review and assess all existing products and services or those being considered by Vodacom in terms of its applicability and impact on business customers.

The ideal candidate for this role will have:

• 5 - 8 Years relevant experience in IT or Engineering (essential)
• 3-year Degree in IT or Engineering related field (essential)
• Azure Cloud Solutions Architect Professional Certifications and other relevant Public Cloud certifications across AWS and others are beneficial.
• Experience working within client/partner and consulting organizations
• Experience migrating or transforming legacy customer solutions to the cloud
• Previous experience with cloud migrations and app modernisation projects is advantageous
• Experience with creating AI solutions and creating security offerings leveraging the Microsoft cloud is advantageous

Knowledge:

• Sound cloud solution architecture or technical sales experience in developing ICT technologies, cloud native solution.
• Knowledge in IT trends with historical Public Cloud (Microsoft, AWS etc.)solutioning experience
• Knowledge on open-source technology landscape, IaaS, PaaS and SaaS
• Skills in business sense, problem solving, project management and analytical.
• Great communication skills, team spirit, and a can-do attitude.
• Knowledge of identifying, developing, negotiating, and closing large-scale IT and cloud technology deals
• Direct sales experiences with account or partner sales approach will be a plus

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 11 July 2025. 

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Role Purpose/Business Unit:

• The Solutions Architect for Cyber Security will be responsible for designing, implementing, and managing security solutions for our customers.
• This role requires a deep understanding of security protocols, risk management, and compliance requirements.
• The ideal candidate will have a strong technical background and the ability to communicate complex security concepts to both technical and non-technical stakeholders.

Your responsibilities will include:

Customer Engagement:

• Work closely with customers to understand their security needs and requirements.
• Provide expert advice on security solutions and best practices.

Design and Implement Security Solutions:

• Develop and oversee the implementation of tailored security architectures for customers.
• Ensure security solutions align with customers' business objectives and regulatory requirements.
• Single point of contact for the sales team at our clients for new requirements or questions in cybersecurity

Risk Assessment and Management:

• Conduct security assessments for customers to identify vulnerabilities.
• Develop and implement risk mitigation strategies for customer environments.

Policy Development and Compliance:

• Assist customers in creating and enforcing security policies and procedures.
• Ensure customer compliance with industry standards and regulations (e.g., GDPR, HIPAA).

Incident Response and Management:

• Coordinate and manage responses to security incidents and breaches for customers.
• Develop and maintain incident response plans for customer environments.

Collaboration and Communication:

• Work closely with internal teams and customers to ensure seamless integration of security solutions.
• Communicate security strategies and solutions to customer stakeholders.

Continuous Improvement:

• Stay updated with the latest security trends and technologies.
• Continuously improve security architectures and processes for customers.

Additional Responsibilities:

• Provide technical guidance on the deployment and configuration of security solutions for customers.
• Participate in pre-sales solution discussions with clients.
• Maintain knowledge in other practice areas outside the chosen focused practice areas.

The ideal candidate for this role will have:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as CISSP, CISM, or Microsoft Certified: Cybersecurity Architect Expert.
• Must have working technical knowledge of security technologies (across multiple domains such as Firewalls, WAF, SASE, SIEM, MDR, XDR, Threat Intelligence, SOAR etc.);
• More than 8 years experience in Cyber Security with at least 5 years in technical solutions and presales
• Proven experience in designing and implementing security solutions for customers.
• Strong understanding of network infrastructure and security protocols.
• Experience with cloud security platforms
• Experience in leading proposal response to RFPs, development of proposals, clarifying requirements, confirming scope
• Experience interfacing with Client stakeholders to showcase value proposition
• Demonstrated creativity in complex problem solving and ability to work under pressure

Desired Skills and Experience

• Proficiency in cloud security, network security, and identity and access management.
• Experience with security tools and technologies (e.g., firewalls, intrusion detection systems).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of advanced malware detection and forensic tools.
• Experience with security governance, risk, and compliance (GRC) frameworks.
• Familiarity with security standards and best practices (e.g., ISO 27001, NIST).

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 11 July 2025.