Jobs at wePlace

Purpose Statement

• Design, develop, configure, and maintain automation and integration to systems across the Systems Development Lifecycle which are aligned to business processes and relevant internal and external governance.
• Provide technical system support and query resolution and liaise with system parties to ensure timely resolution of technical issues.
• Enhance processes supporting the systems or solutions

Experience
Min:

• At least 3 – 5 years’ relevant experience in Systems Design and Analysis
• Banking experience
• TCS BaNCS

Ideal:

• Jira
• Confluence
• Banking Experience

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology - Computer Science or Information Systems
• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant post graduate degree in Information Technology

Knowledge
Min:
Basic knowledge & understanding of:

• Computer Systems
• Databases and Query language (i.e., SQL)

Ideal:
Understanding of:

• The Banks systems environment
• The Banks business model
• Systems Analysis Methodologies
• ITIL Principles and the application thereof
•  Best practices for Quality Assurance (QA)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Influencing Skills
• Facilitation Skills
• Presentation Skills
• Analytical Skills
• Problem solving skills.
• Commercial Thinking Skills
• Planning, organising, and coordination skills.
• Attention to Detail

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Description: 

The Company is looking to grow their Internal Audit department, by adding a new specialist IT auditor position to their team. They need a dynamic, self-sufficient person, well versed in IT governance and auditing processes, with a special focus on all things data.

Responsibilities: 

Main

• Help ingrain the IT audit function, established less than 2 years ago.
• Grow the IT audit function capabilities to include data analytics, ultimately guiding and/ or facilitating their switch to a digitalised audit approach, establishing continuous auditing processes (finance, operational and IT).
• This entails working closely with business, their existing Internal Audit team (especially the CA’s) and specifically the ALICE team, building their function’s continuous auditing capabilities through the existing ALICE modules and expansion of it via the ALICE lab (SQL-based), in conjunction with Alteryx and Power BI.

Additionally

• Build-on and grow their library of IT audit reviews (ranging from ITGC’s to application control and technical reviews), establishing methodology and standard procedures from set working papers to sampling approaches, request lists and report templates.
• Work with their existing IT auditor, providing guidance where necessary, including work review assistance, fulfilling a coaching role when needed, building and expanding on their IT audit knowledge, but ultimately growing the function with them as colleagues.
• In conjunction with the existing IT auditor, facilitate ISA 315 compliance, enhancing their processes to ensure external audit can rely on IA’s work and maturing the IT environments in scope to enable a controls approach in future. This would include implementation of a control-self-assessment process.
• Assist with establishing a division-wide IT manager meeting, facilitating quarter meetups, promoting idea-sharing, whether tools in use, learnings and/ or best practice related, for all matters IT, Risk, and Governance related, including Cybersecurity.

General

• Responsible for the full lifecycle of the audit end-to-end, from engagement initiation, right through to planning, fieldwork and report writing.
• Provide input into the IT internal audit scope and audit plan coverage for submission to the audit committee.
• Conduct follow-up audits to monitor management’s intervention.
• Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques, and performance standards.

Requirements: 

• Comm Degree would be preferable, understanding of business and specifically accounting concepts required.
• Certified Information Systems Auditor.
• Proven work experience as an IT Auditor (3 – 4 years minimum), specifically data focused, and well versed in IT Governance practices.
• Alteryx knowledge, whilst a certification will be beneficial, it is not a prerequisite – willingness and ability to learn the tool will be the deciding factor.
• Advance computer skills, including MS Office and Power BI but specifically SQL scripting.
• High attention to detail.
• Excellent analytical skills.
• Good report writing ability.
• Sound, independent judgment.
• A self-starter, proactive professional.

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Purpose Statement:

• Design, development, and implementation of SAP ABAP solutions through transformation of business functional requirements into technical programme specifications to code, test, and debug programmes.
• Develop, troubleshoot, and debug SAP Fiori applications.

Experience (Minimum):

• 5 – 7 years proven formal experience in SAP ABAP analysis, design, and programming.
• ABAP development tools / techniques e.g., ABAP Workbench, ABAP Objects, Idocs, SAP Scripts, Smart forms, Web-Dynpro, Web Services, Workflows, User Exists and BADI’s.

Experience (Ideal):

• SAP S4/Hana, SuccessFactors, NetWeaver, Solution Manager experience, SAP Fiori, SAP CPI.

Qualifications (Minimum):

• Grade 12 National Certificate / Vocational.

Qualifications (Ideal or Preferred):

• A relevant tertiary qualification in Commerce or Information Technology.

Knowledge (Minimum):

• Understanding the full SAP Systems Development Project Lifecycle (SDLC).
• Best practice in SAP ABAP development.

Knowledge (Ideal):

• Financial/Banking Systems.
• SAP Certified.
• SAP CPI and SAP Fiori.

Skills:

• Communications Skills.
• Influencing Skills.
• Attention to Detail.
• Analytical Skills.
• Decision making skills.
• Problem solving skills.
• Interpersonal & Relationship management Skills

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Job Purpose: 

• To analyse and manage the end-to-end implementation of new data product to provide a professional client service and generate revenue for the company.

Minimum Qualifications: 

• Bachelor Degree

Minimum Experience: 

• Minimum 3-5 years' experience in the following: 
• Administrative procedures and systems.
• Basic software applications (e.g., MS Dynamics, Outlook, Word, Excel, Access, Internet, Email).
• Project Management principles.
• Systems involved in data production and distribution.
• Business process management.
• Business analysis principles.
• Research experience.
• Market data industry experience – beneficial.

Knowledge and Skills required:

• Adapting behaviour to meet major changes at work.
• Adapting to a major organisational change.
• Building and maintaining effective relationships with internal and external stakeholders.
• Business writing.
• Analytical skills.
• Market data industry knowledge – beneficial.
• Presentation skills.
• Problem solving.
• Business process mapping skills.

Responsibilities: 

Results Delivery: 

• Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets.
• Track the performance of the various teams involving in producing and making new data products arising from the new production and dissemination solutions available to clients to maintain ongoing revenue, increase the revenue and prevent loss of revenue.
• Ensure efficient delivery of data arising from the new products is complete, accurate and on time to maximise productivity and minimise the costs incurred (i.e., minimise problems to solve which can be time consuming).
• Execute plans for new product development and then review the progress against these plans at the scheduled strategy meetings, so that all new developments and important changes are documented.
• Meet deadlines as agreed per project and other adhoc analytical requirements which run simultaneously so that ongoing revenue can be generated for the company.
• Provide professional advice based on research, analysis, and co-ordination of requirements relevant for new data product proposals.
• Provide strategic thinking and contributions to crafting of departmental business plan to ensure delivery of focus areas for the year in support of strategy.

Stakeholder Relationship Management: 

• Leverage relationships with account officers and other teams to understand and identify external (parties sourcing information like financial institutions, fund managers, member firms and media, both domestic and international) client needs and use that to build appropriate products and to deliver effective service to clients.
• Meet the client needs for each product, as best possible, by conducting a needs analysis, to establish their business requirements.
• Communicate, where relevant, data product and services changes to clients, in a professional manner so that it is easy for the client to understand and to meet contractual obligations.
• Use all forms of communication to build sustainable relationships with internal and external clients.
• Understand the goals, needs and challenges of the different Divisions by building a rapport with them and taking part in relevant activities and interventions when required.
• Build strategic / Industry/ Global network of thought leaders and relationships by attending conferences and training interventions.

Process Management: 

• Manage own delivery and delivery of others, where assigned, against agreed delivery plan and set timelines, identify obstacles to delivery and take appropriate action where required.
• Ensure that reports are complete, accurate and insightful so that all proposals and recommendations can be based on solid findings.
• Ensure all reports to management and EXCO are well written, fluent, and professional so that they can be clearly understood and so enable high quality decisions to be made.
• Gather and/or, interpret, analyse, and document business requirements based on needs of division or clients.
• Provide analytical services e.g., cost tracking, industry landscape analysis etc, and produce outputs that are complete, accurate and insightful and that any recommendations are based on solid findings.
• Manage queries and problems from clients relating to data products by liaising and investigating with other teams to ensure a good outcome and delivery.
• Decide on corrective measures, in consultation with other colleagues, that need to be taken and communicate them timeously and accordingly to keep the process flowing and the clients happy
• Review and edit business requirements, presentations, business, and other documents to ensure high quality delivery and to protect the reputation of the division.
• Attend to technical issues related to market data analysis by investigating and resolving by involving the relevant people.
• Identify gaps and flaws in products by being vigilant and checking systems and make recommendations for improvements/enhancements to management.
• Ensure product specifications are updated whenever necessary to include any changes and enhancements and communicate with internal team and clients.

Self-Management: 

• Improve personal capability and professional growth relating to field of expertise, in line with objectives by discussing development needs and proposed solutions with management.
• Keep abreast of changes in legislation or standards by conducting research and utilising networks.
• Up skill team and other professionals by sharing knowledge and research results.
• Epitomise living the values, displaying professional conduct and adherence to required technical standards.

Transformation and Innovation Contribution: 

• Analyse, research, develop and implement improvement/innovative ideas and value adding solutions contributing to divisional and results. Add value by being on the lookout for new ways to conduct business and look for opportunities in terms of formats, frequencies, dissemination methodologies to contribute to increased revenue.b

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Purpose: 

• The Application Support Specialise provides expert support to end users to identify and resolve business and technical issues on all application.
• They have a deep understanding of the inner workings of the company systems.
• They are also expected to provide effective feedback to all users to resolve issues in hours, if not possible in hours’ drive the issue to resolution.    

Key Responsibilities: 

• Perform first triage on all tickets logged to identify and assessing issues on all existing and new applications and software used in Development, this includes:
• Resolve tickets as quickly as possible, but also understand the root cause to avoid re-occurrence, communicate back to end user in SLA, train where necessary, if development is required, ensure issue is understood and resolved, and tested, facilitate service transition to avoid key man dependencies. Team must be always aligned with updated knowledge base areas.
• Monitor system health, manage fallout, record daily checklist, report issues and drive incidents according to process.
• Work with cross functional teams from various departments to resolve issues.
• Writing reports, document root causes, support guides and any artifacts required to keep knowledge retained.
• Drive reduction of fallout, ticket volumes and dispute and rejection ratios.
• Manage user creation and attestation of all users on all systems.
• Support ISP with integration requirements and test data.
• Facilitate escalations with speed and accuracy.
• Support any technical product creation and product migrations.
• Facilitate seamless month end and debit order runs.
• Continuously challenge SLA to the minimum to ensure optimal customer experience and same day activation.
• Demonstrate effective communication to all stakeholders on issues, calls, and escalations (what is the problem, how the problem was resolved, what needs to happen next).
• Drive cost reduction to a minimum.
• Facilitate and drive retro actions to improve team performance and metrics.
• Eager to own and support any application used in development

Qualifications: 

• Suitable tertiary qualification.
• Salesforce Certificate in Administration and Advance Administration.

Experience: 

• Previous experience as Application Support Specialist or similar role.
• SQL scripting, understanding API’s.
• Willing to work after hours and weekends.

Knowledge: 

• Understand IT management and software development.
• Telecommunication experience will be advantageous.

Systems & Proficiency: 

• MS suite (Excel, Word, PowerPoint, Outlook)
• SQL
• Salesforce

Will be measured on: 

• Ticket and fallout volumes.
• SLA of tickets.
• Dispute and rejection ratios.
• 360 reviews.  

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Purpose: 

• Business Analysts focus on business improvements and project successes.
• They guide businesses to improve processes and efficiency by making actionable recommendations.
• They communicate between IT and business stakeholders to ensure all involved work together to achieve the best results with data-driven solutions.

Key Responsibilities: 

• Elicitation by using various techniques to gather business needs from stakeholders.
• Craft detailed User stories that are structured, outlining the work that needs to be completed to meet the overall business requirement.
• Process Mapping to enable end-users to validate business requirements. Drive out waste, identify improvements, and form the basis of development to complete.
• Will be responsible to fully drive and completing multiple types of documentation throughout project lifecycle.
• Effective stakeholder communication.
• Passionate about quality, driving all quality steps in the project lifecycle.
• Strong emphasis on systems and data, able to delve into code.
• Deep understanding of the business process itself and how the system functions. 

Qualifications: 

• Suitable tertiary qualification.
• Relevant Salesforce certification in at least 1 in Salesforce cloud.

Experience: 

• Minimum of 3-4 years’ experience as a Business of Systems analyst.
• Has experience in at least 1 large and multiple medium projects with full implementation cycle.
• Able to work on multiple projects at the same time, with various other teams.

Systems & Proficiency: 

• MS suite (Excel, Word, PowerPoint, Outlook).
• Salesforce

Will be measured on: 

• Successful project delivery, velocity of execution.
• Meeting timelines, deviation on estimates.
• Prioritization of requirements.
• Tools and techniques used.
• Application of lessons learnt.
• Reusability of requirements.
• Stakeholder satisfaction.
• Meeting management. 

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Purpose: 

• The DevOps engineer is responsible for actioning, leading, and coordinating the activities of different teams to create and maintain our platform, shorten the software development cycle, increase the frequency of deployments, and allow for more dependable releases with synchronized environments.
• The DevOps engineer will work with various development teams to continually promote improvement in quality standards, procedures, integration, policies, best practices, CI/CD, test automation and monitoring.
• The DevOps engineer will oversee the DevOps process end to end, including backups, managing access, defining, and tracking DevOps KPI’s.  Gain ownership and control over deployments and deployments.  

Key Responsibilities: 

• Perform triage on all issues logged to identify and assessing issues on all existing and new applications and software used in DevOps, this includes:
• Resolve issues as quickly as possible, but also understand the root cause to avoid re-occurrence, communicate back to end user in SLA, train where necessary, if development is required, ensure issue is understood and resolved, and tested, facilitate service transition to avoid key man dependencies. Team must be always aligned with updated knowledge base areas.
• Get involved in DevOps by:
• Deploying declarative changes between orgs and version control, monitoring changes made to orgs and roll back mistakes, and by using automated DevOps processes to test, validate, and push code changes.
• Deploying large Salesforce changes for whole business units, creating standardized release models (“develop once, deploy anywhere”).
• Developing agile DevOps practices and source-driven workflows for everyone to contribute seamlessly (in collaboration without interfering with each other’s work!). Monitor DevOps performance and increase the frequency and reliability of releases, plus track KPIs for teams and report on DevOps ROI.
• In checking that newly developed features and customizations meet user, technical, and business requirements, you can execute tests, including UI testing, and ensure code conforms to best practice, data compliance, and security.
• Monitor system health, manage fallout, perform daily checks, report issues and drive incidents according to process and SLA.
• Work with cross functional teams from various departments to resolve issues.
• Being the evangelist, mentor and training of best practice DevOps processes and procedures to technical teams.
• Build understanding of metadata types and keep an eye on Salesforce’s quarterly releases.
• Get involved with Salesforce DevOps community for lessons learnt.
• Focus on how to commit changes to source control, opening pull requests, and how to review and merge each other’s work in source control.
• Drive optimal use of CI/CD tool (gearset).
• Running data deployments (sandbox seeding) to test features.
• Reviewing developers’ code coverage (using automated unit testing) and code quality (using static code analysis).
• Own how the teams recovers from mistakes and disasters: rollbacks, hotfixes, and restoring from backups.
• Driving Disaster Recovery Strategy and Testing once a year.
• Writing reports, document root causes, support guides and any artifacts required to keep knowledge retained.
• Able to design processes that are efficient and solutions that are scalable.
• An excellent written and verbal communicator with the ability to learn quickly.
• Prepare comprehensive documentation detailing the DevOps processes and procedures.
• Continuously challenge SLA to the minimum to ensure optimal customer experience and same day activation.
• Drive cost reduction to a minimum.

Qualifications: 

• Suitable tertiary qualification.

Experience: 

• 2-5 years of experience Salesforce administration, release management, or developer experience.
• Experience with gearset.
• Able to read, interpret and write Apex, SQL/SOQL/SAQL code.
• Experienced within Salesforce Sales and Service Cloud (Certified Administrator, Certified Developer).
• Deployment via Gearset (or similar tool).
• Experienced in the following: Languages (Apex), Database Technologies (SQL), Scripting (Shell, batch), SF Deployment (SFDX, Change sets, SF Metadata API), Version control tools (Git, Bitbucket), Build Automation tools (Antirabbit, Bamboo, Jenkins, Maven, Apache Ant), Project tracking tools (Jira), Additional Skills (Experience in any programming language (Python, Java), test automation, AWS cloud, Azure cloud, Code coverage, Unit testing).

Systems & Proficiency: 

• MS suite (Excel, Word, PowerPoint, Outlook).
• Salesforce

Will be measured on: 

• Release velocity.
• Lead time.
• Restore time.
• Change failure rate.
• 360 reviews.  

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Purpose: 

• Release managers coordinate with different stakeholders for requirements, testing, and release calendar of necessary components.
• They ensure a synchronous running of day-to-day processes.
• Planning with several software development teams is a part of the release manager's duty. 

Key Responsibilities: 

• Collaboration and coordination of end-to-end release process.
• Communicate with Project Teams, to understand the demand, prepare landscape and sandbox setup proposal.
• Providing leadership, control and take responsibility for the given area and manage and coordinate the deployment process.
• Supporting and planning project cutovers and oversee deployments.
• Manage releases according to the organization standards and adhere to timelines.
• Ensure appropriate resources are available and communicate deployment status as necessary.
• Subject Matter Expert for release management tools to act a leader to support, train other team members if they are facing any issues in the deployment of their releases and/or project streams.
• Mitigating risk by identify risks during code conflict, merging and make sure to deploy quality code in production and conduct release reviews, take accountability for driving a decision on Go Live of business requirement.
• Salesforce Platform Knowledge is essential to be proficient in refreshing a sandbox, must know how to package and deploy metadata components, knowledge on release branching strategies, code merging and should have worked on conflict resolution strategies.
• Understand and command and awareness of:
• Plan, Do, Check and Act with respect to the deployment of metadata components into the Salesforce org.
• Quality, Automate, Pipeline, Integrate, Deployment of quality code by running Static code analysis tools, automate most of the process by running deployment pipelines, Integrating the code, and deploying the metadata components into target org.
• Create and communicate implementation plans.
• Efficient to work on application life cycle management solutions like Jira, Gearset, AccelQ.
• Plan and give weekly updates on the release activities.
• Maintain documentation related to procedures on build and release, various notifications list, and dependencies.
• Make improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management.

Qualifications: 

• Suitable tertiary qualification.
• Project Management experience.

Experience: 

• Minimum of 3-4 years’ experience as a Release Manager.
• Knowledge of CI/CD pipelines.
• Good understanding of application infrastructure, system architecture, and operating system.
• Experience in working with DevOps and Agile methodologies.
• Working knowledge of Software Development Lifecycle.

Will be measured on: 

• Release success rate (including rollbacks, on time delivery).
• Escaped Defects.
• Defect rate.
• Number of releases.
• Deployment duration.
• Release duration.
• Downtime, number of outages caused by a Release.
• Number of incidents caused by a Release.
• Mean time to repair.
• Average lead time.
• Average cycle time.  

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Job Purpose:

• To provide quantitative, qualitative analysis, research, and support of sales for the Primary Markets team across the asset classes: Equities, Fixed Income and Specialist Securities in the delivery of the division's strategy and objectives.
• Build out the listings pipeline of the division.

Job Content:

Results Delivery:

• Contribute towards strategic thinking for crafting of division's business plan based on professional knowledge and experience, to ensure delivery of focus areas for the year.
• Assist in developing insights and presentations to the asset class managers across the asset classes, including drafting briefing notes for the team.
• Assist in providing market-conditions-related insights by gathering, collating, and analysing data, market and customer insights on a regular basis or as required.
• Play a supporting role in the administration of the division including but not limited to planning meetings, taking meeting notes, developing action items, and following up.
• Assist in the preparation of research and material for Sustainability, Group Strategy and Market Quality initiatives (on the Responsible Investment Index etc) as needed.
• Provide support for the assessments of the company for ESG-related filings such as ESG ratings and PRI submissions.

Stakeholder Relationship Management:

• Ensure collaborative relationships with all stakeholders are built and maintained using strong interpersonal skills to ensure client requirements are met and that they are relevant to the strategy and division delivery plan.
• Identify needs of the managers of the respective asset classes and supporting them in there.

Process Management:

• Contribute towards quantitative and qualitative analysis, research, and benchmarking in support of business units.
• Understand the asset classes including the growing segments for example with Fixed income, growth in Sustainability and Green bonds.
• Communicate effectively and timely with the managers in the division and the colleagues throughout the organisation to be efficient and effective.
• Maintain the administration of the division's sales pipeline and support the division's market coverage initiatives.
• Assist with the Market Quality analytics framework including, but not limited to:
• Understanding the different metrics, what they measure, how they should be used as well as any pitfalls.
• Support divisional head with material for engagement with market and Exco heads, clients (and possibly regulators) to decide which metric should be focused on for benchmarking and ongoing market measurement.
• Analyse the impact on the company and its clients based on these metrics.
• Performing root cause analysis on any outlier metrics and anomalies.
• Manage the quality and timing of own delivery against delivery plan and set timelines, identify obstacles to delivery and take appropriate action where required to ensure timeous and cost-effective delivery.
• Analyse markets and financial data, trends, behaviours, and regulatory trends (within and external to the company), related to the financial services industry, to determine patterns and trends to underpin recommendations for creating, developing, maintaining, and enhancing services and products.
• Research global leading economic and financial key indicators to alert markets on opportunities and threats.
• Ensure own good understanding of the relationship between business and IT systems to enable self to integrate these into cohesive reports.
• Explore strategic issues pertinent to the company through research and benchmarking.
• Support unit head with engagements with the client to understand and evaluate their needs by assessing the rationale for the need and determining the priority to focus on projects with highest business value utilising business knowledge and good understanding of all systems and databases.
• Present research insights to internal and external stakeholders and/or clients.
• Assist with ESG client interaction and query handling as needed (e.g., during quarterly RI index reviews).
• Assist with preparation, planning and execution for ESG-related events as needed.
• Provide ESG admin support (database maintenance; correspondence with clients/stakeholders etc.).

Self-Management:

• Self-directed working with a high level of integrity and good communication with the team.
• Improve personal capability and professional growth relating to field of expertise, in line with objectives by discussing development needs and proposed solutions with management.
• Epitomise living the values, displaying professional conduct and adherence to required technical standards.

Transformation and Innovation Contribution:

• Analyse, research, develop and implement improvement/innovative ideas and value adding solutions contributing to divisional and results.

Education:

• Essential Qualification: Bachelor’s Degree in Commerce, Marketing, Sales.
• Preferred Qualification: Post Graduate Degree in a Commerce related discipline.

Previous Experience:

• 5 years’ experience in financial markets.

Job Requirements:

• Assimilating and applying new job-related information in a timely manner.
• Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
• Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.
• Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas, keeping up with current developments and trends in areas of expertise.
• Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period.
• Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequence.