Jobs at WesBank

Job Description

• Hello Future Operations Administrator
• Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team in WB Motor Sales Channel, The Operations Administrator function comprises of:
• Operations, to ensure customer service are delivered to both dealers and Originating Equipment Manufacturers (OEM). All releases, transfers, buyouts, sales cancellations, queries, and management of the dealer’s floorplan.

Are you someone who can:

• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Work independent
• Engage in cross-functional relationships to obtain and to provide work support.
• Delivers customer service through adherence to quality service standards
• Ensure high quality and accuracy when capturing information
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Identify and utilise opportunities to assess and improve own performance
• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Ensure full understanding of customer needs to deliver a quality service.
• Ensure customer service solutions are aligned to the business operational plan; organizational values and service standards.
• Communicate how customer service solution will be implemented and secures buy-in.
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
• Ensure resolution of customer queries and complaints timeously and ownership of issues Analyse customer feedback to help improve customer service.
• Propose ideas to improve customer service.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance, and practice standards across the business.
•  Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
• Understand competencies and skills required for own and employee's development and performance.
• Identify development needs and select effective solutions to address own and employee development needs.

You will be an ideal candidate if you:

• Matric /Relevant Qualification
• Experience: 2 – 5 Experience Operations Administration within Financial Services Industry

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

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Job Description
Hello Future  

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our team in as a Process Engineering Lead where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• As part of our team in our space, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• Manage a team of business process engineers responsible for the design and implementation of business processes within Ashburton.
• Responsible for operational excellence via efficient process design and implementation.
• Ensure continuous improvement in process, cost, and quality through implementation of continuous process improvement methodologies within Wesbank
• Manage all business process engineering projects and stakeholder buy in and acceptance.
• Provide input to strategic decisions that affect the functional area of responsibility.
• Lead a team of business process engineers on process redesign, reconstruction, and monitoring to ensure they are effective.
• Responsible for evaluating, designing, executing, measuring, monitoring business processes and ensuring controls are in place.
• Ensure that business process outcomes are in harmony with the organization’s strategic goals.
• Work collaboratively across all departments of the organization to help improve the management of business processes.
• Focus on the end to end process (value chain) from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals.
• Oversee the development of process /solution training manuals.
• Oversee the training of business user on new solution/process being implemented.

Education and Experience 

• Education: BEng Degree (preferably Industrial) 
• Experience: 5 Years in Process engineering role​

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Solution driven.
• Thrive in a collaborative environment.