Jobs at WNS Global Services SA

Job Description

The purpose of this role is to provide an efficient and effective recruitment service to the business as well as applicants.

• Actively source applicants
• Screen CVs and applications
• Market core applicants to hiring managers
• End-to-end vacancy and candidate management
• Competency-based interviewing
• Building and maintaining relationships with hiring managers and applicants
• Recruitment administration
• Conducting background checks
• Providing feedback to candidates
• Regular and accurate reporting
• Implement & expedite new effective ways of talent attraction
• Maintaining recruitment databases effectively
• Competent in MS Office packages, particularly MS Excel and Outlook
• Professional in appearance, conduct and communication
• Excellent relationship building skills
• Excellent decision making skills
• Initiative taking ability.
• Self-motivated and positive attitude
• Excellent knowledge and understanding of HR functions
• Excellent ability to communicate at all levels
• Ability to work independently and in a team
• High degree of integrity
• Meticulous while working under pressure
• Excellent planning and prioritization skills
• Energized by targets and deadlines
• Excellent work ethic and sense of confidentiality

Qualifications

• Matric with 3 year HR qualification (completed Preferably)
• Minimum 3 years experience in an HR department with at least 2 years in a recruitment capacity, preferably dealing with specialized roles.
• Accredited competency based interviewing advantageous
• Capability to head hunt scarce skills
• Well versed using LinkedIn and other ways of sourcing specialized roles.

go to method of application »

Job Description

• WFM Real time monitoring role .
• MIS background preferred
• Good Communication Skill along with Advance Excel Knowledge
• Power BI / Macros will be added advantage
• Knowledge of WFM tools (Aspect, Verint, IEX) - Aspect preferable

Qualifications Required:

• Matric/Grade 12 certificate.

Experience, Knowledge, Skills and Attributes Required:

• 6-12 months’ experience in a Customer Service environment (preferably in a collections environment);
• Preference will be given to candidates with experience in dealing with international clients (particularly in the UK);
• High proficiency in verbal and written English (a neutral accent is preferred as customers are businesses based in the UK);
• Customer orientation in an international and multicultural context; able and willing to find out what the customer wants and needs and to act accordingly; taking the organization's costs and benefits into account;
• Focus on quality; set high quality standards for your work and strive for continuous improvement.

Additional Information

• Experience in workforce management and optimising productivity.
• Excellent ability to quantitatively and qualitatively analyse data and feedback with sound business acumen.