Jobs at Yoco

About the Role

• We are looking for a highly driven and strategic Head of Revenue Operations to lead the operational backbone of our Revenue Team. In this role, you will act as a critical partner to our commercial, marketing, and customer operations leaders—providing direction, insights, and executional excellence to support revenue growth across the business.
• This is a high-impact, leadership role. You will own key revenue operations capabilities including performance analytics, sales enablement, process optimization, and go-to-market execution. You will build and scale the systems, data infrastructure, and project management rhythms needed to turn strategy into outcomes and empower the revenue engine.

What you'll Do
Strategic Leadership

• Provide strategic insight and direction to the Revenue Team by synthesizing data, market intelligence, and cross-functional input.
• Partner with leadership across Sales, Marketing, and Customer Operations to align on revenue goals and go-to-market priorities.
• Identify and evaluate new growth opportunities through data-led analysis and forward-looking scenario planning.

Revenue Enablement & Execution

• Design and lead enablement programs, toolkits, and sales processes that improve commercial team performance and efficiency.
• Own the execution of GTM projects—from planning to implementation—ensuring timelines, goals, and ROI are clearly defined and delivered.
• Champion cross-functional project management to drive collaboration and deliver strategic revenue initiatives.

Operational Excellence

• Build and optimize revenue systems, workflows, and reporting frameworks to support scale and clarity.
• Deliver real-time performance insights, dashboards, and forecasts to drive accountability and decision-making.
• Streamline lead-to-revenue processes to remove friction, enhance visibility, and accelerate time-to-close.

Key Responsibilities

• Own Revenue Performance Insights: Track funnel metrics, identify bottlenecks, and uncover actionable insights across the customer journey.
• Own and Chair Revenue Forums, Leadership and Team Meetings: Own, chair, facilitate all revenue meetings to ensure delivery across the team.
• Drive Forecasting & Revenue Strategy: Partner with GTM teams to shape forecasts, pipeline pacing, and performance tracking.
• Model & Monitor: Build dashboards, reports, and models that drive decision-making—from weekly huddles to board-level reviews.
• Uncover Growth Opportunities: Through weekly meetings, engaging with the Revenue group and data analysis on the acquisition funnel - determine and propose opportunities to increase Yoco’s revenue (e.g. Pricing strategies, conversion levers, churn patterns and upsell paths, among others.)
• Lead Strategic Deep Dives: Run conversion audits, CAC/LTV analysis, and churn diagnostics to inform quarterly revenue priorities.
• Enable the Acquisition Component of Go-To-Market Planning: Help define targets, capacity plans, and resourcing needs for sales and account teams.
• Collaborate Across RevOps: Work with our RevOps and Enablement teams to ensure the right data, tooling, and processes are in place to move fast and scale smart.

What You Bring

• 10+ years experience in Revenue Operations, Sales Operations, or GTM Strategy within a B2B or fintech environment.
• Strong grasp of CRM (Salesforce), revenue analytics, forecasting methodologies, and pipeline management.
• Demonstrated ability to translate strategy into structured execution and measurable outcomes.
• Exceptional analytical skills with the ability to synthesize complex data into actionable insights.
• Experience running cross-functional initiatives and aligning diverse stakeholders around shared goals.
• Excellent communication and relationship-building skills with revenue leaders and frontline teams alike.
• Comfortable operating as an individual contributor with a hands-on, proactive mindset.

go to method of application »

About the role

• As a Senior Product Designer, you will be embedded within a specific product team or tribe, working closely with Product Managers, Engineers, and other Designers to design, and refine high-impact product experiences.
• This is a hands-on role where you will take ownership of end-to-end design work, from problem definition and research to execution and iteration. You will have the opportunity to directly engage with customers, run your own research, and leverage existing insights to inform and validate your work.
• Your role will be to design, refine, and scale impactful product experiences while ensuring that our design system, brand, and experience principles are upheld across all customer touchpoints

What you will be doing

Understand & Define
Make the Intangible Tangible

• Engage deeply with customer problems and product challenges, conducting your own research and leveraging existing insights to identify real opportunities.
• Use systems thinking to define patterns, causality, and drop-offs that impact the customer experience.
• Collaborate with Product Managers and Engineers to align on problems, priorities, and solutions that balance customer needs with business goals.

Design & Deliver
Preserve Original Intent & Reduce Learning Costs

• Design end-to-end customer journeys and experiences within your product area, ensuring seamless interaction across touchpoints.
• Prototype, test, and iterate—rapidly turning concepts into tangible, testable solutions.
• Take the lead on interaction and interface design, delivering high-quality, human-centered solutions.
• Balance speed and craftsmanship, knowing when to move fast and when to go deep to refine critical details.
• Work closely with engineers to ensure designs are feasible, scalable, and executed to a high standard.

Iterate & Scale
Own the Design Journey amplifying the Ecosystem Experience

• Take existing product journeys and improve them by identifying pain points, inconsistencies, and areas for optimization.
• Design with scalability and long-term maintainability in mind, ensuring solutions work for current and future needs.
• Collaborate with the broader Design team to ensure consistency across our Design System, Brand, and Product Experience.
• Advocate for accessibility and inclusivity, ensuring our products work for all merchants.

Collaborate & Advocate
Strategic Participation

• Be an active voice in product and design discussions, helping to shape what we build and how we build it.
• Facilitate design critiques, working sessions, and feedback loops to align stakeholders and improve design outcomes.
• Work closely with Product Marketing and Brand teams to ensure our design language is consistent, intentional, and impactful.
• Help foster a culture of design excellence by sharing knowledge, mentoring junior designers, and contributing to the continuous improvement of our practice.

About you

• 5+ years of experience in product design, with a portfolio showcasing impactful work in digital products.
• Comfortable working within a dedicated product team, balancing execution with problem-solving.
• A self-sufficient designer who can conduct your own research, synthesize insights, and apply them to product decisions.
• Proficient in interaction design, prototyping, and visual design, with a deep understanding of user-centered methodologies.
• Ability to work fast, iterate, and test assumptions while maintaining high design quality.
• A meticulous designer with a sharp eye for aesthetics and detail in both macro and micro-interactions, ensuring high-quality execution in every aspect of the product experience.
• You’re a systems thinker, but also a pragmatic decision-maker—you know when to push for a new approach and when to work within existing frameworks.
• Not afraid to challenge assumptions, but also open to feedback and alternative perspectives.
• You understand trade-offs—balancing user experience with feasibility, scalability, and technical constraints.

go to method of application »

The Role

• As an Implementation Manager, you will be managing field installations engineers, solutions engineers making sure that projects run seamlessly and focusing on the best customer experience. You will help the team deliver and adhere to the highest standards and make sure we deliver value to our clients by having the systems set up to customer requirements.

In a typical week, you will:

• Build, develop and lead a team of Field Engineers & Solution Engineers capable of set-up, installation, training and field support.
• Lead the planning, scheduling and allocation of Engineers to projects and processes based on capacity, skills and demand.
• Track, measure, and improve the execution and quality of projects, provide regular reporting to leadership on project status and flag any risks.
• Take ownership to identify process gaps, customer issues and their root causes and implement solutions that ensure long-term resolution.
• Execute with excellence and govern implementation and support processes and operations within a designated province.
• Collaborate within the Operations team to define, standardise and optimize processes and operations also collaborating cross-functionally to deliver a seamless and delightful experience for our customers throughout their journey
• Performance Metrics KPI management to reach goals

About You

• 5+ years of experience within operations and proven track record of leading teams for at least 3 years
• Ability to motivate and develop people and drive success.
• Strong communicator with excellent verbal and written communication.
• Being able to manage on site resources for efficiency while still using process enforcement to ensure quality is delivered every time.
• Ability to work on multiple projects at once without compromising quality.
• Hyper-organised and structured with an operational mindset.
• Managing customer expectations and escalations and solving problems.
• Technical knowledge and understanding of hardware and software solutions.
• Strong understanding of payments and/or hospitality software products is a plus.

go to method of application »

The opportunity

• Step into the spotlight as the Maestro of Restaurant Tech, the visionary who brings 'Table by Yoco' to life.
• Picture this: you're meticulously crafting digital menus that tantalize taste buds, ensuring every tap and swipe is a seamless experience.
• You'll conjure flawlessly calibrated hardware, ensuring every component sings in perfect harmony. Beyond the setup, you're the trusted confidante, the empowering mentor who guides restaurateurs to culinary digital mastery. You’re not just a solutions engineer; you’re the conductor of a high tech culinary orchestra.

In a typical week, you will:

• System Setup & Configuration Build and customize menus, products, recipes, modifiers, and variants to meet business needs.
• Optimization & Efficiency Yoco’s Table POS solution, crunch and analyze data to structure POS systems effectively.
• Conduct system walkthroughs and training sessions, ensuring merchants can confidently use the Table POS system, mainly on the back end setup side.
• Hardware Configuration & Setup, setting up POS terminals, Network devices, Payment devices and QA testing of these setups.
• Solution Design, meeting with clients virtually or onsite to understand the restaurant flow and needs to put together the best setup for the client.
• Seamless handover, be able to handover the setups to the installer team to be able to complete the full rollout of every configured system.

About You

• 3+ years of experience in a Setup or Configuration role, ideally in payments, fintech, POS systems, Building Menu’s, recipes and stock and inventory
• Strong communicator—you can break down complex concepts into simple, actionable guidance for merchants.
• Experience in a product-led organization, especially in POS, banking, finance, fintech, or IT systems support.
• Solid understanding of networks, WiFi, and internet connectivity, with the ability to Setup network equipment following well structured guides.
• Experience in data handling, stock control, and system configuration.
• Self-motivated and proactive—you take initiative and demonstrate resilience under pressure.
• The Ability to work on multiple projects at once.
• Attention to detail with a methodical and analytical approach to setup and management.

go to method of application »

The opportunity

• We are seeking account executives to drive our sales and conversion in the hospitality segment, which is focused on established restaurants and coffee shops. We have developed the best-in-class capabilities across payments, software, hardware and financial services to empower restaurant owners across South Africa, and we are looking for extraordinary sales professionals to take our solutions to the market.
• You will be on the road, finding and meeting prospective customers, and helping solve their business problems through Yoco’s tailor-made hospitality products. The ideal candidate is a customer-focused problem solver with exceptional communication skills and sales experience in the hospitality sector.

What you'll be doing

• Identify potential clients and prospects through research and networking
• Develop and execute sales strategies to meet or exceed sales targets
• Build and maintain relationships with customers
• Understand customer needs and recommend appropriate solutions
• Conduct product demonstrations and presentations to potential clients
• Negotiate and close deals with customers
• Maintain accurate and up-to-date sales records and reports
• Collaborate with other sales team members to achieve team goals

About you

• 5+ years of experience in sales, preferably within the hospitality and technology sector
• You have a valid driver's license, and your own vehicle
• You have experience selling products to the hospitality industry, especially POS or payment Systems
• Excellent communication and interpersonal skills
• Proven track record of meeting or exceeding sales targets
• Ability to build and maintain customer relationships
• A problem solver, with a can-do attitude and customer centricity
• Strong understanding of payments and/or hospitality software products is a plus
• Going the extra mile is part of your DNA
• Proactive problem solver
• Lifelong learner, loves a challenge
• Excellent communication skills, both written and verbal
• Outstanding interpersonal and team skills
• Ability to easily adapt to many environments and tasks
• Can drive your boat: the ability to fearlessly use the resources at your fingertips to resolve challenges, especially when you don't know the answer