Jobs Available at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Conduct site inspections and business entertaining (which may include after-hours/weekends)
• Manage and build relationships with leisure accounts for new and repeat business by conducting sales calls, site inspections, FAM trips and all day to day requests for information and rates, for the Area.
• Assisting the Area Associate Director of Sales, Leisure in preparations of presentations, market research, sales action plans etc for the Area.
• To identify new opportunities for the business and actively seek out new sales opportunities, for the Area.
• Attend industry events to network with industry colleagues and remain informed about trends in the industry.

Requirements

What You Bring:

• 3–5 years’ experience in a similar role, ideally within the luxury hospitality sector
• Strong leadership and excellent communication skills, written and verbal
• Proven ability to manage the end‑to‑end sales process
• Self-motivated with a results-driven approach

go to method of application »

Primary Responsibilities Include:

• To control and monitor the staffing levels on a daily basis to ensure that the month to date staffing is kept to budget and managed using the On-Track labour management system.
• To oversee and control staff rostering, permanent and contract, to ensure adequate coverage according to the business levels.
• Ensure through regular monitoring of guest feedback, queries and complaints.
• To report all maintenance and repair problems that require attention to the relevant parties and to ensure
• To participate in monthly stock-takes as and when required.
• In liaison with the Food & Beverage Manager, to ensure that the food and beverage costs are maintained.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Adhere to revenue and cost budgets and plan operational resources accordingly in order to achieve required targets.
• Work with the F&B Manager and the Executive Chef on menu planning and pricing.
• Work with the F&B Manager on creating appropriate wine and beverage lists.
• Responsible for certain reporting deadlines, payroll & rosters.
• Monitor and control various operating equipment, standards and inventories.
• Monitor and control food and beverage costs and variances.
• Assist in all F&B outlets on a regular or semi-regular basis as and when required.
• Monitor the revenue, daily number of covers and the average check of the outlet daily.
• Respond to guest complaints in a timely manner.
• Work with other F&B Outlet Managers and keep them informed of F&B issues as they arise.
• Ensure compliance with the outlet SOP’s.
• In the absence of the Assistant F&B Manager, assist with duty manager shifts.
• Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.

Requirements

What You Bring:

• Diploma / Degree from a reputable hotel school.
• Must have 3-5 years F&B management experience in a luxury hotel environment.
• Excellent communication and interpersonal skills.
• Knowledge of silverware – advantageous.
• Good knowledge of food cost, employee scheduling and payroll – advantageous.
• Extensive food and beverage product knowledge & working knowledge of general restaurant operations.
• Familiar with point-of-sale computers and software.
• Good financial understanding.
• Good administrative and organisational skills.