Jobs Available at CFAO

Essential duties and responsibilities:

• Safety awareness and participation in all activities relating to the job, department and company
• Loading and offloading of carriers
• Driving of carriers to pre-determined destinations
• Carrying out of other duties required whilst travelling (including filing of diesel, changing flat tyres etc)
• Receipt and dispersing of cash and ensuring timeous reconciling of cash and receipts
• To function effectively in a team to reach a common goal
• Completion of relevant and required documentation from company and officials
• Understanding and conforming to different laws of various countries travelling to
• Reporting of any irregularities
• Taking care of any assets entrusted to the incumbent

Profile

• Experiential and Educational requirements:
• Matric
• Numeracy and literacy (Read, write and speak English)
• Code EC (Code 14) drivers’ licence
• A valid PrDP
• A valid passport
• 3 Years cross border experience
• 3 Years superlink / car carrier experience (Incl. ZF Gearboxes)

Competency Requirement:

• Resilient
• Communication Skills
• Results Orientation
• Self - Reliance
• Customer Centric Focus
• Adaptability
• Problem Solving
• Teamwork

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Minimum Requirements:

To qualify for an opportunity the following is essential:

• Grade12 / Equivalent.
• Clean criminal record
• Excellent Technical, Admin skills
• Customer Relations knowledge
• Experience in the Motor Industry.
• Qualified Master Service Advisor.
• Must have operation experience of a minimum of 1000 hours per month. 
• Applied acumen for environmental and Health and Safety in the workplace. 
• An understanding of Ombudsman Cases and RMI complaints.

Profil Request :

Duties will include

• To exuberate Retail, Detail, Energy and Presence in the Service Department.
• Ensure the four business pillars are maintained - Client, Manufacturer, Customer and Staff.
• To achieve budgeted figures.
• Effective management of cash outstanding.
• Supervise service center personnel.
• Satisfy, meet and exceed customer needs by maintaining efficient and speedy repairs and service.
• Ensure maximum efficiency with regards to hours worked versus hours sold.
• To ensure maximum labour sales with regards to hours worked.
• Effective managing and monitoring of carry overs.
• Satisfactory CE levels are achieved.
• Attend to and satisfactorily resolve customer queries in the required time.
• Contact existing and potential customers to obtain additional business.
• Assist fleet owners with technical advice.
• Analyze sales reports and trade summaries according to budget and take corrective action where necessary.
• Liaise with admin regarding staff requirements and ensure that all documentation is completed, updated and submitted for processing.
• Maintain morale of staff and counsel where necessary.
• Maintain discipline amongst workshop staff.
• Maintain high standards in the application of the Recognition Agreement and Industrial Relations requirements.
• Maintain a safe and clean working environment according to factory standards.  Abide by OHS rules.
• Maintain factory standards in special tool store.
• Liaise with key staff to ensure that deadlines are adhered to.
• Ensure that all work is carried out according to the franchise standards.
• Ensure that all costing and claims are correct and timeous.
• Ensure effective control procedures are applied to all vehicles booked in.
• Ensure that no vehicle leaves the workshop without payment.
• Maintain a high standard of housekeeping.
• Ensure the tools and equipment are kept in good working order.
• Analyze come backs, discuss with the productive staff responsible and institute/introduce effective remedial action.
• Liaise with parts department regarding outstanding parts on order.
• Ensure that the responsible person contact the customers with regards to parts that was ordered and arrived.
• Ensure that warranty claim parts are returned to warranty store.
• Minimize unproductive time.
• Control issuing of consumable materials.
• Maintain and update technical knowledge and skills.
• Ensure timeous oil dips with reports.
• Ensure that all the required Manufacturer’s reporting is done timeously.
• Carry out additional duties from time to time at the discretion of management.
• Adhere to all CSDP Programs.
• Obtain and maintain the Customer Experience scoreboard according to the Manufacturer’s targets of 90%.
• Obtain OEM Program Criteria to ensure dealership Financial Award.
• Ensure regular meetings are held with staff, including filed minutes.

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Key Performance Areas:

• To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily.

This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

• Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.
• Maintains vehicle maintenance and operational data / history by updating and timeously communication information that must go on record.
• Provide complete customer satisfaction in a polite and professional manner.
• Ensure proper communication between self, workshop staff (supervisor and controller).
• Ensure OHSACT & ASEC requirements are met in all actions on company premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
• Updates job knowledge by participating in educational opportunities.

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Key Performance Areas:

• To perform this job successfully, the appointed individual must be able to perform essential key performance areas satisfactorily.

This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

• Sound management of Workshop in line with budget and company strategic objectives (Work in progress, work scheduling, quality of work, quote accuracy, profitability of individual workshops and department, profitability of maintenance contracts etc.)
• Overall responsibility to ensure quality customer service of the Workshop, to ensure optimum response time and professional service always.
• Ensure regular and timeous feedback to the Product Support Representative.
• Customer Care – Build and foster a healthy relationship with the customer to promote business.
• Provide regular updates and progress of all activities on site.
• Overall responsibility to ensure the Workshop team follows administrative procedures correctly.
• Ensure that health and safety requirements are met premises, and all regulations are adhered to.
• Ensure workshops meets ASEC requirements.
• Drive customer service excellence.
• Grow the Workshop in line with company requirements.
• Development and implementation of operational innovation.

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Key Performance Arears:

• To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

Driver Assessments

• Evaluate new and current drivers.
• Compile assessment reports.

Educate potential and existing drivers to a competent level.

• To impart skills and knowledge to the learner drivers.

Presenting training material in a professional manner

• Training must be presented at an understandable and comprehensive level to the learner.
• Learning style and methods must be adaptable and innovative to accommodate learners of all levels.
• Create a positive learning environment for learners.

Driver Reports

• Compile reports for management and learners.

General

• Ensure that all documentation is filed and stored systematically.
• Be up to date with legislation and developments in field of work.
• Maintain trainee confidentiality at all times.
• Compile reports for submission to management.
• Operate within the framework of company policies and government legislation
• Conduct yourself in a professional manner
• Be prepared to market the institution
• Good labour relations skills
• Good customer relations skills
• Marketing of product and services.
• Present certificates and driver ID cards.
• Generate quotes and reports.