We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
Read more about this company
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a German Customer Service Host you’ll be supporting the delivery of high-quality service within the Customer Support German team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This will help us excel at exceeding revenue and targets in line with the organisation’s policies, procedures and regulations to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats in in first language Italian and/ or second language being English where applicable
- Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed.
- Processing and resolving of incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling of products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- German first language – strong written and verbal communication skills
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Valid work/residence permit for Cape Town, South Africa
- Be available for 24/7 shift rotations
- Completed high school qualification
- 2 years’ work experience post qualification
- Resilience
- Quality Focus
- Ownership & Accountability
- Organizing & Planning
- Critical Thinking
Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Be in a possession of a degree
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Spanish Customer Service Host you’ll be supporting the delivery of high-quality service within the Customer Support - Spain & Latam team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This will help us excel at exceeding revenue and targets in line with the organisation’s policies, procedures and regulations to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats in in first language Italian and/ or second language being English where applicable
- Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed.
- Processing and resolving of incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling of products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
Essential skills you’ll bring to the table
- The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Finnish first language – strong written and verbal communication skills
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Valid work/residence permit for Cape Town, South Africa
- Be available for 24/7 shift rotations
- Completed high school qualification
- 2 years’ work experience post qualification
- Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Be in a possession of a degree
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As an Assistant Accountant you’ll be supporting the delivery of and be responsible for assisting with the following areas, the debtors and creditors functions, including accruals, maintaining the intangible and PPE asset registers, performing monthly reconciliations with variance commentary and other ad hoc duties within the Finance team. This will help us excel at providing accurate and useful financial information to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Creditors Function:
- Capture all invoices - Ensuring all postings are correct by product, region, platform, brand, where appropriate and in alignment with agreements or prior billing.
- Perform vendor reconciliations and resolve queries.
- Prepare bi-weekly payments, ensuring that the correct amounts and suppliers are paid.
- Match vendor invoices and payments in Navision/Business Cloud (BC).
- Create new vendors & obtain proof of bank details for all changes to banking details or new vendors.
- Run vendor open items reports weekly and provide commentary for any long outstanding items.
- Debtors Function:
- Bill transaction volumes and related fees to the relevant entities in line with the contracts - ensuring all postings are correct by product, region & brand where appropriate.
- Ensure timeous receipt of funds.
- Match customer invoices and payments in Navision.
- Asset Management:
- Record all intangible, fixed and domain and trademark asset transactions including additions and disposals in the accounting system.
- Run monthly amortisation and depreciation.
- Reconcile the asset registers to the general ledger.
- Financial Reporting:
- Analytical reporting
- Preparation of income statement and balance sheet reconciliations with relevant commentary for the areas or responsibility, including open items, opex, prepayments, marketing, etc.
- Corporate Governance:
- Audits
- Assist with the preparation of the quarterly and annual audit files and providing audit evidence.
- Effectively communicate with auditors to ensure all audit queries are adequately resolved.
- SOX compliance
- Ensure that all controls are adhered to and documented for SOX compliance.
- Financial Staffing:
- Effectively work as a team with relevant team members.
- Communicates clearly and effectively at all levels; both internally and externally to ensure expectations are met and potential problems escalated timeously.
- Ad Hoc Duties:
- Draft process notes detailing how and why monthly tasks are performed to ensure business continuity.
- Archive all financial information.
- Assistance with testing of processes before implementation on Navision or BC.
- Other ad hoc duties as may be required from time to time.
- General administration related to the entities responsible for.
Essential skills you’ll bring to the table
- The necessary skills that we require for this role include:
- Certificate or diploma in Accounting, Finance, or related field
- 3 years accounting experience in a similar role
- Experience in Accounts Payable, reconciliations and preparing variance analysis commentary
- Experience in fixed / intangible asset management
- Intermediate to advanced Microsoft Excel skills
Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Experience in Microsoft Dynamics Navision or Business Central
- Experience in FloQast
- Experience in IBM Planning Analytics/TM1/Cognos
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Planning Analytics (TM1) Developer you’ll be supporting the delivery of providing the business with ERP and Cube Reporting solutions. This will help us excel and provide a platform allowing people to work smart and not hard to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
Have knowledge of and able to:
- Design, build, test and deploy multidimensional cubes, rules and ETL processes; to name a few.
- Maintain existing TM1 Models.
- Develop user interfaces for capturing data; development of PAW reports and maintenance thereof.
- Post deployment support and maintenance; along with creation of technical and ‘how to’ documentation.
- Integration of new sources of data so that it can be included in relevant processes and pushed to the necessary tool as determined by our clients.
- User & Permission Management.
- Monitor Server Performance.
- User Training.
- Continually searching for new and useful ways to obtain, integrate and analyse data that is relevant to the company’s business model.
- Find ways to, on a continuous basis, improve processes within current systems. Taking a proactive, rather than reactive approach.
- Troubleshooting and problem-solving of problematic and complex user queries.
- Translating client requests into technical requirements - creating comprehensive project roadmaps and ensuring this is executed as effectively and efficiently as possible.
- Be involved in defining development best practices and applying them to the larger team.
- Teach and mentor colleagues and junior members within the team - upskill and invest time in their skill set and success.
- Support end users with the IBM Planning Analytics (TM1,PAX,PAW) system.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- At least 3 or more years of IBM Planning Analytics (TM1) development experience in a Finance environment.
- Undergraduate degree (or substantial progress towards one) with majors in Information Systems/Technology, Mathematics, Statistics, Engineering or similar. Alternatively, at least 3 years work experience in a business intelligence role will be considered.
- Considerable knowledge and experience with cube technology.
- Considerable knowledge and experience with dimensional modeling.
- Considerable knowledge and experience with PA, PAW and PAX.
- Considerable knowledge and experience with OLAP tools.
- Proficient in Excel (including pivot tables, graphs, Get Data from different source).
- Conceptualizing new solutions based on business requirements.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Strong understanding of the fundamentals of financial accounting
- SQL Knowledge
- VBA Knowledge
- Python knowledge
- Experience solving complex problems using data analysis
- Willingness to learn a new software tool
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As an IT Auditor you’ll be supporting the Group to secure its data and systems from external and internal threats by analyzing and assessing the Group’s IT systems and infrastructure to ensure systems are secure, efficiently managed, providing accurate data for decision-making and is compliant with the relevant, policies, regulations and frameworks.
- This will help us excel at employing a systematic, disciplined and data-forward approach to evaluate and improve the effectiveness of risk management, control and governance processes to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Perform independent IT risk assessments to identify high risk areas that require independent assurance.
- Conduct IT related audits as guided by the risk-based audit plan to assess the governance and management of data integrity, security, software development and IT governance within the business, including but not limited to:
- Pre and post-implementation reviews of system implementations or enhancements.
- Reviews of IT management policies and procedures such as change management, business continuity planning/ disaster recovery and information security to ensure that controls surrounding these processes are adequate.
- Evaluate application and IT general controls and test compliance with those controls.
- Systems development audits to verify systems meet development standards.
- Systems and application audits that evaluate whether systems and applications are controlled, reliable, efficient, secure and effective.
- IT security audits, including evaluating security vulnerabilities and whether they are properly identified and mitigated.
- Project assurance to assist management in improving organizational efficiency and effectiveness and minimize risk.
- Cloud maturity and governance reviews to confirm adherence to policy and best practice.
- Provide the business with guidance and recommendations on IT risk management, with particular focus on applications, infrastructure and security.
- Draft internal audit reports that are balanced, objective and supported by adequate audit evidence to influence the management of key risks.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Tertiary education in Information Systems/Security / similar
- At least 4 - 7 years IT auditing experience in the eCommerce industry
- Extensive working knowledge of IT auditing requirements/ standards and methodology
- Good knowledge of IT risk and control principles
- Good understanding of multiple information technology domains including software development, operating systems, database management, information and network security to identify vulnerabilities that could compromise the business
- Cyber security experience
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Use of audit software would be advantageous
- Basic Finance and Accounting knowledge
- Experience in running multiple projects
- ISO Certification
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Customer Service Host (Fixed Term Contract) you’ll be supporting the delivery of high-quality service within the English Support team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This will help us excel at exceeding revenue and targets in line with the organisation’s policies, procedures and regulations to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats
- Processing and resolving of incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling of products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Relevant Degree or 2-year National Diploma
- 2+ years’ work experience in a Customer Service / Contact Centre role
- Be available for 24/7 shift rotations
- Fluent in English; able to communicate effectively (read, write, and speak fluently)
- Demonstrable relevant experience within a Customer Service environment
- Demonstrates consistent behavior aligned to our Organisational Culture
- Resilience
- Quality Focus
- Ownership & Accountability
- Organizing & Planning
- Critical Thinking
- Stress Tolerance
- Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Financial Accountant you’ll be supporting the delivery of accounting for all transactions, reconciliations, and reporting for the Support Silo and related entities. This will help us excel in delivering timeously to the senior management and shareholders of the organisation, to assist with their decision-making processes in driving the business enabling us to stay ahead of the game.
What you’ll be doing
- As part of your role, your responsibilities will include:
- Financial reporting:
- 1. Monthly management reports
- Check to ensure that data is posted correctly by product, region, brand.
- Reconcile data imported into NAV/BC (ERP) to the Audit Report.
- Match all open items in vendors and customers
- Investigate anomalies and open items timeously and provide necessary feedback to stakeholders.
- Run weekly open item reports and follow up on long outstanding items.
- Calculation of monthly outsource fees and checking that this agrees to the terms of the contract.
- Posting accruals, and prepayments and ensure that finance assistant has posted invoices.
- Review inventory & travel management report prepared by the finance assistant.
- Assist with the analysis of expenses, with commentary (Opex & Fee files) ensuring all expenses have been categorized and allocated correctly across all business units.
- Review commentary that has been added by the creditors controller for validity
- Assist with the preparation of monthly income statement files, including commentaries per expense type and brand.
- Posting all intercompany and intergroup billing.
- Fixed asset & Intangible asset reporting and recons, ensuring that all assets are correctly captured.
- Run depreciation.
- Run FX.
Analytical reporting
- Ensure that all relevant data is split by product, region, platform, brand where appropriate.
- Preparation of monthly income statement with relevant commentary.
- Preparation / update of monthly support and annualised schedules including legal fees, accounting & audit fees, and professional fees.
- Preparation of monthly balance sheet with relevant commentary.
- Preparation of monthly brand income statement.
Corporate Governance:
Audits
- Preparation of audit files & upload of evidence.
- Liaise with other contributors to ensure completeness of all audit files.
- Liaise with the manager regarding all queries from the external auditors.
- Resolve queries from external auditors in a timely manner.
SOX compliance
- Prepare SOX control support and evidence.
- Ensure that all controls are adhered to, documented, and implemented for SOX compliance.
- Evidence of internal controls are timeously submitted
Tax management and compliance
- Preparation of corporate tax and VAT calculations per entity.
- Prepare all related reporting for annual returns, regulatory reports.
- Reconciliation of all VAT and tax vendors and matching to ensure submission and payments to the authorities have been timeously made.
- Effective correspondence with local tax authority and follow up on outstanding items.
Funds and Assets Management:
Cash flow
- Run vendor open items reports weekly and request payment of open items due for payment.
- Ensure timeous supplier and intergroup payments.
- Prepare weekly payments, ensuring that the correct amounts and suppliers are paid.
- Robust and critical systems and controls:
- Policies and procedures
- Assist in the drafting of process notes detailing how and why monthly tasks are performed to ensure business continuity.
Financials staffing:
KPI management
- Effectively work as a team with relevant team members.
- Effectively communicate to manager and team members to ensure key deliverables are met on time and potential problems escalated.
- Communicates clearly and effectively at all levels; both internally and externally.
- Effectively feeds information to required members of the team to ensure all important updates are shared appropriately.
- Manages other’s expectations appropriately and proactively communicates any potential problems.
- Bi-annual setting of objectives.
Ad hoc:
- Other ad hoc duties as may be required from time to time in line with business requirements.
Areas of responsibility:
- Trial balance management of all entities.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- BCom financial accounting degree or related qualification and Articles
- Minimum 5 years post-Articles experience in a similar role
- Advanced Microsoft Excel skills
- Detail-oriented with a high level of accuracy
- Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Experience in Microsoft Dynamics Navision or Business Central
- Experience in FloQast (Month end reconciliation tool)
- Experience in IBM Planning Analytics/TM1/Cognos
Method of Application
Use the link(s) below to apply on company website.
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