Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key purpose
- Understand, analyse and optimize sales and distribution strategies across Discovery Health and Discovery Vitality using industry knowledge, analytical expertise and strategic insights.
The candidate will be required to:
- Perform analysis to inform distribution and new business strategies,
- Transform unstructured data into strategic insights to inform key business decisions; and
- Storyboard and communicate complex information in a coherent, succinct manner.
Description of role
Market expertise:
- Detailed analysis, technical modelling and desktop research covering company performance, product utilisation, sales trends and competitor landscape to guide the business on future growth opportunities.
- Sales and distribution leadership:
- Responsible for analysis which supports strategic insights, ideas, and assists in finding solutions to address sales and distribution priorities within Discovery Health
- Contribute to research and development through a deep understanding of the competitor space and market dynamics.
- Responsible for the successful product positioning and the associated analytic support of Discovery Health and Discovery Vitality’s annual enhancements and product launches
Thought leadership:
- Produce white papers and thought leadership (through analysis of both internal and external data along with desktop research) to elevate the Discovery Health and Discovery Vitality brands and to support product positioning for the Discovery Health and Discovery Vitality’s annual enhancements and product launches
Competencies
- Self-starter with a strong drive for excellence
- Strategic thinker
- Exceptional analytical skills
- Strong communication skills
- Management and leadership skills
- Competencies of storyboarding, presentation preparation and data visualisation is advantageous
Qualifications / Experience
- Qualified actuary/ at least 3 exams from qualifying
- Minimum one years’ work experience.
- Management consulting experience is advantageous.
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Key Purpose
- Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Areas of responsibility may include but not limited to
- All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
- Increased Discovery Health product sales through building relationships, superior client service and technical expertise
- Create strategic business partnerships with multiple intermediary stakeholders.
- Relationship building with internal and external stakeholders.
- Project management of new business process, from end to end.
- Intermediary reporting and trend analysis.
- Consistently deliver Discovery Health value proposition.
- Escalated query resolution and troubleshooting
- Increase the sales of the product range through building relationships, superior client service and technical knowledge.
- Review new business pipeline, follow-up, and tracking.
- Issuing of quotations
- Technical training and ongoing product support to financial advisors.
- Keeping up to date with competitor product and service offering and industry developments
- Participating in proactive sales and marketing initiatives
Personal Attributes and Skills
- Logical, analytical problem-solving ability.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to work independently.
- Ability to take accountability, responsibility, and ownership.
- Able to take initiative and exercise sound judgment and decision making.
- Ability to work in a highly pressurized, target oriented environment.
- Ability to deal positively with change and uncertainty.
- Strong business acumen.
- Strong sales and persuasive skills.
- Strong quality orientation.
- Good organizational skills.
- Proactive, self-motivated.
- Able to identify, nurture and develop talent.
- Customer oriented.
- Ability to meet deadlines timeously
Education and Experience
Qualifications
- 3-5 years medical scheme industry experience (required)
- Business degree (advantageous)
- RE5 (preferable)
- NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
- Knowledge of MS Office Suite
- Sales experience (advantageous)
- Knowledge of MS Office Suite
- Business degree (advantageous)
- Relevant financial services industry experience is advantageous
Experience
- Relevant financial services industry experience is advantageous.
- Sound health industry experience
- Adviser consulting experience in the financial services industry
- An understanding of financial planning
Requirements
- Valid drivers licence and insured and reliable car
- Smart-phone
- Willingness to travel
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Key purpose
- The Palliative Nurse will play a key role in the care and co-ordination of Discovery Health members in the palliative stage of care. The Palliative Nurse will be expected to manage patients as defined by the World Health Organisation in their home environment, “Palliative Care is an approach that improves the quality of life of patients and their families facing problems associated with life-threatening illness, through the prevention and relief of suffering, the early identification and impeccable assessment and treatment of pain and other problems, physical, psychosocial and spiritual”.
Key Outputs
The successful applicant will be responsible for but not limited to the following job functions:
- To Maximise quality of life through patient centred, holistic care
- Assessment and facilitation of pain control
- Understanding principles of pain relief and side effects of treatment
- Management of the administration of medication e.g., syringe drivers
- Management of other physical symptoms, e.g., N+V, constipation, impaction, diarrhoea, cough and dyspnoea, delirium, dementia, and malodorous wounds
- Management of the terminal phase
- Assessment and facilitation of psychosocial and spiritual care
- Empowers and supports to help the family during the patient’s illness and bereavement
- Management of ethical dilemmas in the dying patient
- Communicate and coordinate patient needs effectively with the Multi-Disciplinary Team
- Monitors and evaluates quality of care
- Provides hands on care when required
- Educates patient and family to assist them in making informed decisions
- Advocates for care that benefits palliative patients
- Assessment of needs to provide relief from pain and other distressing symptoms including monitoring of vital signs
- Management of symptoms including but not limited to; administration of injections, insertion of syringe drivers, IV cannulation and administration of medication. Bowel evacuation manual removal or the insertion and administration of suppositories or fleet enemas.
- Management of skin integrity by means of supporting pressure areas and dressings
- Assist with organization and management of medication
- Accurate record keeping of care and visits
- Communication within the MDT to ensure that concerns and needs are addressed with the treating Dr, Social Worker etc
- Affirm life and regards dying as a normal process
- Neither hasten nor postpone death
- Integrates the psychological and spiritual aspects of patient care
- Offer a support system to help patients live as actively as possible until death
Competencies
- Ability to work independently
- Being able to work effectively within a team as well
- Excellent communication skills with an ability of being able to break bad news constructively
- Resilient and flexible
- Industry knowledge
- Ability to build strong relationships with all stakeholders
- Caring and compassionate
- Professional
- Ability to follow instructions as well as effectively communicating instructions
- Dedicated to the best interest of the patient
- Patient Advocacy
- Conscientious
- Reliable and responsive.
Experience, qualifications, and mandatory requirements
- Bachelor’s Degree/ Diploma in Nursing
- Minimum 5-day Introduction to palliative Care training
- Minimum 6-12 months palliative experience
- Must be registered with HPCSA and practicing
- Computer literate
- Valid driver’s license with own transport
Advantageous
- Specialty in Pain management
- Flexible availability
- Experience in Home Based Care
- Counselling skills
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Key Purpose
- The Discovery People team is accountable for equipping decision makers with data-driven insights to make the best decisions about people — individuals and teams. We are looking for a key player who shares our passion for maximising the performance and potential of great people, who brings proven talent and performance management skills.
The role will be accountable to into best-in-class talent management practices.
Areas of responsibility may include but are not limited to
- Talent and performance management – post onboarding continuous performance engagement, talent reviews, assessment, and promotion.
- Support the centre of expertise with design, development of Group wide talent and performance management standards, frameworks and policies.
- Partner with business units in designing, measuring and executing appropriate talent management and performance solutions, ensuring excellent customer and candidate experience.
- Conduct research and keep abreast of best practices and market trends to ensure relevant talent and performance practices in Discovery.
- Consult with business, provide thought leadership, guidance and learning support on talent and performance topics e.g., performance management/continuous performance engagement, career and succession management, talent reviews, talent development, retention etc.
- Ensure that talent and performance deliverables are executed in an efficient and professional manner, including the Group's promotion process, assessment feedback and talent billing, as well as ad hoc projects or assignments.
- Ensure that talent and performance data, analytics and reporting are accurately and timeously delivered to provide insights for relevant decision making.
- Support the Business Units with reporting, system management, database management, expertise, guidance and learning where needed on the relevant enabling technology platforms for talent and performance.
Key Competency Areas:
Values Driven:
- Committed to integrity and ethics in business
- Behaves consistently with Discovery Values
Optimistic:
- Motivated by a positive future
- Energized by challenges
Learns on the Fly:
- Embraces the unfamiliar
- Experiments to find solutions
Resilient:
- Recovers quickly from setbacks
- Grows from negative experiences
Instils trust:
- Follows through on commitments
People Savvy:
- High EQ with low ego
- Works well with internal and external stakeholders
Drives Results:
- Energizes self and others to achieve
- Consistently exceeds goals
Problem Solver:
- Looks beyond the obvious
- Finds sustainable solutions
Personal Attributes and Skills
- Role Model: Acts with integrity, impartiality and independence, balancing personal, organisation and legal parameters
- A record of adding value to work outcomes through distinctive expertise capability, insights, innovation and an orientation toward continuous improvement.
- Very high detail orientation and unwavering tendency toward thoroughness and rigour.
- Proactive in giving and receiving feedback, including facility toward open debate and data-driven advocacy that is direct, constructive, compassionate, and results in better people and business outcomes.
- Must have the ability to pivot between widely divergent tasks and subject matter on short notice, rapidly adapt to varied audiences: and continually evolving business needs.
- Solid business acumen.
- Have a passion for customer service, psychometric assessments, talent development, driving performance and analytics.
- Have the knowledge, style and gravitas to work well with and influence HR practitioners and senior leaders across the business to support achievement of talent management objectives.
Education and Experience
- Relevant HPCSA registration in good standing (Psychometrist or Psychologist) preferred.
- Relevant 3 year degree and / or post graduate qualification.
- Proven experience of delivering work streams or projects along the talent and performance value chain in a consulting or corporate environment.
- 5 to 8 years’ experience in talent and performance management.
go to method of application »
Key Purpose
- The Discovery People team is accountable for equipping decision makers with data-driven insights to make the best decisions about people — individuals and teams. We are looking for a key player who shares our passion for maximising the performance and potential of great people, who brings proven talent and performance management skills.
The role will be accountable to into best-in-class talent management practices.
Areas of responsibility may include but are not limited to
- Talent and assessment management – post onboarding talent reviews, strategic workforce planning, talent development, assessment and promotion.
- Support the centre of expertise with design, development of Group wide talent and assessment standards, frameworks and policies.
- Partner with business units in designing, measuring and executing appropriate talent management and assessment solutions, ensuring excellent customer and candidate experience.
- Conduct research and keep abreast of best practices and market trends to ensure relevant talent management and assessment practices in Discovery.
- Consult with business, provide thought leadership, guidance and learning support on talent management and assessment topics e.g., performance management/continuous performance engagement, career and succession management, strategic workforce planning, talent reviews, talent development, assessment innovation, benchmarking, validation, retention etc.
- Ensure that talent and assessment deliverables are executed in an efficient and professional manner, including the Group's promotion process, assessment feedback and billing, as well as ad hoc projects or assignments.
- Ensure that talent and assessment data, analytics and reporting are accurately and timeously delivered to provide insights for relevant decision making.
- Support the Business Units with reporting, system management, database management, expertise, guidance and learning where needed on the relevant enabling technology platforms for talent and assessments.
Key Competency Areas:
Values Driven:
- Committed to integrity and ethics in business
- Behaves consistently with Discovery Values
Optimistic:
- Motivated by a positive future
- Energized by challenges
Learns on the Fly:
- Embraces the unfamiliar
- Experiments to find solutions
Resilient:
- Recovers quickly from setbacks
- Grows from negative experiences
Instils trust:
- Follows through on commitments
People Savvy:
- High EQ with low ego
- Works well with internal and external stakeholders
Drives Results:
- Energizes self and others to achieve
- Consistently exceeds goals
Problem Solver:
- Looks beyond the obvious
- Finds sustainable solutions
Personal Attributes and Skills
- Role Model: Acts with integrity, impartiality and independence, balancing personal, organisation and legal parameters
- A record of adding value to work outcomes through distinctive expertise capability, insights, innovation and an orientation toward continuous improvement
- Very high detail orientation and unwavering tendency toward thoroughness and rigour
- Proactive in giving and receiving feedback, including facility toward open debate and data-driven advocacy that is direct, constructive, compassionate, and results in better people and business outcomes
- Must have the ability to pivot between widely divergent tasks and subject matter on short notice, rapidly adapt to varied audiences: and continually evolving business needs
- Solid business acumen
- Have a passion for customer service, psychometric assessments, talent development, driving performance and analytics.
- Have the knowledge, style and gravitas to work well with and influence HR practitioners and senior leaders across the business to support achievement of talent management objectives.
Education and Experience
- Relevant HPCSA registration in good standing (Psychometrist or Psychologist).
- Relevant 3 year degree and / or post graduate qualification.
- Proven experience of delivering work streams or projects along the talent management value chain in a consulting or corporate environment.
- 5 to 8 years’ experience in talent management and psychometric assessment.
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Key Purpose
- The key purpose is to support the risk management function in the Life and Invest business by delivering against and facilitating the risk management programme and activities.
Areas of responsibility may include but not limited to
- Consistent, on time delivery of the risk reporting requirements for the Life and Invest business
- Stakeholder management - ensuring the accurate reporting of risk exposures within the various business functional units through regular formal engagement with management.
- Managing the risk profiles of the Life and Invest businesses to ensure the information on the profiles is up-to-date, relevant and an accurate representation of the business environment.
- Performing risk assessments as required by the risk management plan.
- Supporting the Head of Risk in delivering on the Risk Management plan for the Life licence businesses.
- Providing technical risk management support in business meetings, and risk reviews.
- Promoting a strong risk management culture within the business through engagement, challenge of risk information.
- Supporting and guiding junior staff.
Education and Experience
Essential:
- Matric
- BCom, BSc (Risk Management or Finance) from an accredited institution
- 5 years’ work experience in a risk management or related position.
Advantageous:
- Risk Management degree
- 7 years’ work experience as a Risk Analyst, Auditor, or Compliance Analyst.
Technical Skills and Knowledge
Essential:
- Understanding of relevant regulations and compliance requirements applicable to the SA financial sector
- Strong analytical and communication skills
- Ability to manage projects related to risk assessment, mitigation, and compliance
Advantageous:
- Familiarity with risk management frameworks such as COSO, ISO 31000, or NIST.
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Key Purpose of the role
- The position is responsible for managing a smaller team, responsible to load and process all Umbrella new business applications, scheme installations, invest contributions and set up participating employer renewals, within the Retirement Funds business unit. This is a core administration team leader function and the incumbent would be required to holistically manage, control and understand a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 Liquidation, deregistration processes. The incumbent must ensure that the processes and procedures are implemented, maintained and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate and inspire the team. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds.
Areas of responsibility may include but not limited to
- Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
- Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
- Ensure that new client installations, installations changes and scheme renewals are accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
- Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
- Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
- Ensure productivity levels are optimised.
- Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
- Develop and maintain excellent business relations with internal and external brokers.
- Managing projects.
- The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
- Communication Skills: able to communicate clearly both verbally and in writing.
- Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
- Ability to communicate logically and objectively is essential components of this role.
- Attention to detail
- Very organised
- Conflict Management
- Expresses opinions, information and key points of an argument clearly.
- Probes for further information or greater understanding of a problem.
- Relates well to people at all levels.
Education and Experience
- NQF level 5 equivalent qualification.
- 3 – 5 years operational leadership and management experience – Essential
- 3 - 5 years retirement funds, umbrella Installation, Section 14 and Termination process experience – Essential
- NQF level 6 or B Com degree or similar is advantageous
- Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
- MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
- Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
- 3 - 5 years’ experience in the employee benefits and 5 years in a senior role.
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Job Purpose
- The Service Specialist for IT Vendor Management role is to provide support for the financial management of Discovery Bank’s IT infrastructure. This involves formulating and maintaining the policies, procedures and practices for IT commercial services and performing the necessary monitoring and reconciliation to ensure sound and effective financial management practices in line with applicable policies. The role specifically includes monitoring and managing the IT budget and reporting against the spend.
Areas of responsibility may include but are not limited to
IT Budget Management
- Manage the IT Infrastructure and Operations budget, by recording, tracking and reporting actual spend against contracts and budget effectively and efficiently.
- Review supplier invoices for accuracy (and approve / reject as appropriate) to ensure suppliers are billing accurately and as contracted.
- Provide accurate forecasts of spend, total cost of ownership, contract cost to complete, phasing of spend and building of detailed budgets.
- Review and authorise all IT related spend items and ensure they are processed in-line with established guidelines within agreed timelines
FinOps
- Manage FinOps practices to optimize cloud spending and improve cost efficiency.
- Monitor cloud usage and spending data to identify cost-saving opportunities.
- Conduct regular cost analysis, identify cost drivers, and recommend optimization strategies.
- Collaborate with cross-functional teams to align FinOps practices with business goals.
- Continuously research the latest cloud platform features and enhancements to leverage new trends effectively.
- Optimize performance and costs related to cloud platform resources.
- Collaborate with teams to ensure controlled and consistent use of cloud platforms.
- Create reports and dashboards to track and communicate cloud cost optimization efforts to stakeholders.
IT Procurement and Contract Management
- Manage the IT Procurement and Contract management practice, ensuring that IT suppliers deliver maximum value through their services.
- Facilitate procedures for contract performance, relationship, and risk management.
- Perform overall contract operations oversight for performance management including benchmarking and SLAs.
- Manage relationships with IT suppliers for cost-effectiveness and maintain a repository to ensure formal and effective contract management and vendor relationships.
- Maintain a contracts repository to ensure that supplier documentation including contract changes, reports, notices and relevant supporting materials are stored with controlled access.
- Maintain a calendar of important contracted deliverables required of each supplier and ensure that these are performed timeously.
- Drive supplier innovation, cost reduction and performance improvement to maximise the value from supplier relationships over and above contractual commitments.
- Lead or partake in sourcing activities within cross functional teams ensuring compliance with applicable policies and procedures.
Leadership and teamwork
- Work with internal colleagues to ensure they have the appropriate information and knowledge at hand to be successful in what they do.
- Facilitate and guide activities involving cross-functional teams to achieve outputs and objectives.
- Provide periodic reports on performance against plan & progress on medium-term initiatives & use to realign operating plan and objectives appropriately.
- Proactively identify interconnected problems, develop and model alternative solutions as well as contingency plans.
- Continuously identify areas of improvement that will enhance efficiency.
GOVERNANCE
- Ensure the consolidation of the risk profile for the area of accountability, manage critical risks, and provide timely reporting and feedback.
PEOPLE
- Communicate strategic context that guide best practice, foster an environment of continuous learning and improved employee engagement levels.
CLIENT
- Define and influence relationships made with internal and external stakeholders.
- Build and maintain relationships with stakeholders to ensure integrated approaches in pursuit of collective goals.
Personal Attributes and Skills
- Strong knowledge of IT Financial Management practices
- Data analysis, modelling and reporting
- Knowledge of IT Infrastructure technologies and processes
- Ability to engage at all levels of seniority (including Executive Management)
- Decisiveness and Influencing Others
- Effective Business Communication
- Functional Policies and Procedures
- Strategic Planning and Reporting.
- Ability to carry out assigned tasks independently with little supervision.
Education and Experience
- Relevant Tertiary Qualification
- At least 8 years’ experience in IT contract and finance management
- Solid experience in compiling of reports and presentation
- Formal certification is IT Financial management would be advantageous.
- IT Infrastructure Library (ITIL) certification would be advantageous.
Method of Application
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