Jobs Available at Equinix

Job Summary

• In this role, you will take ownership of customer-impacting responsibilities, managing the day-to-day operations, maintenance, and performance of data centers in the South Africa region, which is part of the GEM South portfolio. You will be accountable for daily execution, capacity management, consistent response structures, and streamlined support to enhance operational efficiency. The Data Center Manager will report directly to you, overseeing a team of engineers and customer operations, with your support.

Responsibilities

• Data Center Operations
• Drive strategic planning and priorities for data center customer and facilities management operations
• Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget)
• Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience
• Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination
• Establish and track safety measures to ensure safety of frontline resources
• Ensure consistent customer, vendor and staff experience and on-the-ground response across all data centers
• Contribute to the Equinix Centers of Excellence as and when appropriate and implement policies and procedures to ensure global consistency and effectiveness
• Contribute to and/or support other departments to achieve endorsed business objectives
• Coordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectiveness
• Ensure consistent and accurate Capacity Management of power and cooling
• Establish and manage effective Customer Project Management/Implementation, pre and post Sales contracts
• Ensure all sites achieve and remain compliant with ISO/PCIDSS/SOCI/II and other corporate accreditations
• Keep staffing levels on target in terms of number of staff as well as required skill levels
• Define, implement, and run annual financial outlooks (OPEX/CAPEX)
• Ascertain that the running costs of the data centers are kept to an optimum level whilst maintaining full service to the customers
• Own implement and drive efficiency across all sites
• Be on call for critical situations/problems within the data centers
• Focus on global consistency to ensure Equinix objectives are met and customer experience maximised
• Leadership
• Shape a collaborative, transparent, and entrepreneurial culture, in tandem with the extended global operations leadership and the corporate leadership team
• Manage and motivate the team to achieve optimum uptime of data centers and maximum customer satisfaction with regards to day-to-day operations
• Focus on Customer Experience and improving Customer Satisfaction, lead team in pursuit of Customer experience improvement objectives
• Empower frontline resources to meet customer needs through incentives and process
• Contribute to Global forums as an advocate to empower Field Operations staff, towards greatest effectiveness
• Work within a regional structure (GEM-South) and contribute at a regional and global level for new initiatives/continuous improvement

Qualifications

• Demonstrated record of data center operations management and maintenance or similar leadership and cross functional management experience
• Experience optimizing a growing and evolving business – leading a small organization through a period of rapid growth, merger integration, or business transition
• Experienced in leading and operating in a matrix environment

Skills and Attributes

• Focus on execution and results – establishing ambitious standards for performance, setting goals, developing plans, following through, and holding people accountable for results
• Ability to provide thought leadership, think strategically and effectively communicate vision and influence
• Demonstrate and instil the Equinix culture and values
• Adept at balancing intense short-term pressures with overall long-term goals
• Financial acumen and ability to connect operational objectives to financial results
• Positive ‘can-do’ attitude to work
• Not easily satisfied, strives for perfection
• Flexible and Agile – ability to adapt quickly and lead team through change
• Languages: English is mandatory

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Job Summary:

• Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.
• Responsibilities
• Queue Management / Reporting
• Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times
• Involved in escalating and expediating higher level orders, upon supervision
• Actively follows up on work orders in the queue to support the overall team
• Maintains notes and records of activity fulfillment in the ticketing system
• Installations
• Rack and stack basic customer equipment, with guidance from more senior team members.
• Supports routine intra-cage and infrastructure installations, under guidance, which may include: routine ladder racks and basic fiber raceways; basic cable management and support systems (patch panels); routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities
• Cross-Connect
• Supports basic cross-connect troubleshooting
• Testing / Troubleshooting
• Supports basic testing and routine installations of customer assets
• Supports standard layer 1 cross-connect certification testing, under supervision
• May learn more semi-routine testing, under supervision
• Stakeholder Partnership
• Supports the operations and security personnel team for breaks or other activities, when necessary
• Customer Management
• Supports customer satisfaction with timely adherence to following basic order execution requirements
• Delivers quality customer service experience when interfacing with customers
• Discusses time expectations on new deployments, by following standard operating procedure guidelines
• May support customers on-site through access and escorting services
• Projects
• Supports fulfillment of projects under close supervision
• Training
• Completes assigned training in a timely manner.

Qualifications

• Typically requires a high school diploma and 1 year of equivalent work experience

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Job Summary 

• As a Sales Engineer, you will play a pivotal role alongside our Account Executive Team, spearheading Equinix's success and driving the company's growth. In this influential position, you will serve as a trusted technical advisor, providing guidance to customers, partners, and colleagues alike. As a Sales Engineer at Equinix, you'll act as a technical pre-sales consultant, listening attentively to customers' unique requirements, aligning them with cutting-edge technical solutions, and effectively presenting these solutions to them. Your expertise will be vital in advising customers, partners, and colleagues at a technical level, contributing to the discovery of tailored solutions that meet their specific needs. 

Responsibilities 

• Provide technical solution design expertise to assigned Sales Account Executives 
• Identify customer's business needs, challenges, and technical requirements, mapping them to Equinix solutions 
• Understand and articulate customer applications and business challenges 
• Demonstrate the value of Equinix's product portfolio through impactful demos, presentations, and showcasing the capabilities of our state-of-the-art Data Centers 
• Support the negotiation phase by preparing quotes for customers 
• To be able to conduct visits to our data centers and be able to explain their operation 

Qualifications 

• At Equinix, we appreciate the power of relationships, and we're seeking individuals who enjoy engaging with people, both customers and colleagues alike. You derive satisfaction from collaborating to find innovative solutions to problems. Your curiosity knows no bounds, and you thrive in a fast-paced environment, always striving to achieve the best results 
• While a technical or commercial background is preferred, it's not essential. We value your curiosity and enthusiasm to learn and grow. Equinix offers the perfect platform to develop future-proof skills and stay up-to-date with the latest technology trends 
• In this exciting role, you will have the opportunity to work closely with both local and international customers, as well as collaborate with a diverse team of international colleagues. Fluency in English, both written and oral, is a crucial skill set for effective communication