Jobs Available at Hello Group

Minimum Requirements

SKILL REQUIREMENTS/PERSONAL COMPETENCIES

• Experience in developing, building and maintaining partnerships
• Report writing and report presentation
• Strong negotiating and decision-making skills
• Experience in budget management, forecasting, pricing, and account profitability review
• Ability to build strong relationships and work effectively with all internal and external teams including sales, business development, marketing, and product management
• Salesforce experience
• Demonstrated ability to work independently and collaboratively in a fast-paced environment
• Results-oriented mindset with a focus on achieving targets and delivering measurable business outcomes
• Analytical skills to analyze market data, identify trends, and make data-driven decisions
• Creative thinking and problem-solving abilities to develop innovative solutions and overcome business challenges
• Proven experience in a risk, ethics, conflicts, or independence role within a financial services setting or similar
• Operational responsibilities for process execution

EDUCATION AND EXPERIENCE

• Suitable tertiary qualification
• Minimum 5 years’ experience in operations service, compliance, and/or retentions as a Manager

Duties and Responsibilities

Operations management

• Oversee the day-to-day operations of the business, device management, and the work of Teams in area of responsibility (including Queries, Payout, and Compliance)
• Develop and implement operational policies and procedures to improve productivity and efficiency using technology
• Provide a high level of support to the Commercial team to ensure high level of customer service
• Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions
• Reduce operational costs, improve resource utilisation, and increase productivity within the company operations
• Manage and monitor the performance of the Ops team

Product, partner and technical management

• Analyses data and find patterns that may identify risks in the products and escalate
• Regularly review system and app functionality to further enhance process (admin, compliance, Sign-up and Customer app)
• Ensure all partners have appropriate operational SLA’s in place to deliver on strategic objectives
• Ensure alignment with strategic objectives, overseeing cross-functional collaboration between teams, and maintaining a keen focus on timelines and resource allocation
• Implement successful agile methodologies and the continuous improvement of development workflows
• Creates, maintains, and enhances internal and external stakeholder relationships in order to improve overall efficiency and ensure compliance

Collections management

• Strategic and best practice thought-leadership within the Collections department to enhance operational competencies
• Executes the collections and recovery strategies aligned with the overall company strategies
• Manages and monitors the performance of collections agents
• Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company
• Manage statistical information to address customer retention and collections performance

Compliance management

• Designing and facilitating effective and efficient compliance processes with clearly defined roles and responsibilities, that enable business to deliver exceptional client service
• Implementing monitoring processes, providing value-add reporting and ensuring remedial action is taken for identified non-compliance
• Manage team of Compliance Administrators/Team Lead responsible for the client engagement acceptance processes
• Identify risks related quality objectives, assess current controls to determine if appropriate and design controls to further mitigate any identified risks
• Identify improvements to existing processes

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Minimum Requirements

• Bachelor’s degree in a related field (e.g., Business, Finance, Analytics).
• 1-2 years of hands-on experience in analytics, preferably with a focus on payout and fraud analysis.
• SQL experience
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Proficient in data analysis tools and techniques; experience with data visualisation tools is a plus.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of payment processing systems and fraud detection tools is desirable.

Duties and Responsibilities

Payout Analysis:

• Perform in-depth analysis of payout transactions to identify patterns, trends, and anomalies.
• Collaborate with cross-functional teams to validate and reconcile payout data.

Fraud Analysis:

• Monitor and analyze transactional data to detect and prevent fraudulent activities.
• Investigate suspicious transactions and collaborate with relevant departments to implement preventive measures.

Data Integrity:

• Ensure the accuracy and completeness of payout and fraud-related data.
• Implement data quality controls and continuously improve data management processes.

Reporting:

• Generate regular reports on payout and fraud analysis findings.
• Provide insights and recommendations based on analytical findings to support decision-making processes.

Collaboration:

• Work closely with operations, finance, and risk management teams to enhance overall operational efficiency.
• Collaborate with external partners, such as payment processors, to optimize payout processes.

Process Improvement:

• Identify areas for process improvement within the payout and fraud analysis functions.
• Propose and implement solutions to streamline workflows and enhance overall effectiveness.

Compliance:

• Stay up-to-date with industry regulations related to payouts and fraud prevention.
• Ensure compliance with relevant policies and standards.

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Minimum Requirements

Education:

• Bachelor’s degree in Finance, Accounting, or a related field and has Completed Articles.

Experience:

• Minimum of 3 years of experience in finance operations, with a focus on forex and bank reconciliations.
• Proven experience in managing and leading a finance team.
• Experience with ERP systems (e.g., SAP, Oracle).

Technical Skills:

• Strong knowledge of accounting systems and financial software.
• Proficiency in forex operations and bank reconciliations.
• Advanced Excel skills and experience with financial analysis tools.

Soft Skills:

• Excellent leadership and team management abilities.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Detail-oriented with strong organizational skills.

Preferred Qualifications:

• Experience in the financial services or banking industry.
• Familiarity with regulatory requirements and compliance in forex operations.

Duties and Responsibilities

Team Management:

• Lead, mentor, and develop a team of finance professionals.
• Manage team performance, set goals, and conduct regular performance reviews.
• Foster a collaborative and high-performing team environment.

Forex Operations:

• Oversee and manage forex transactions and ensure compliance with regulatory requirements.
• Monitor and report on forex market trends and impacts on the company's finances.
• Develop and implement strategies to optimize forex operations and minimize risks.

Bank Reconciliations:

• Ensure timely and accurate bank reconciliations.
• Identify and resolve discrepancies in bank statements and accounting records.
• Implement and maintain robust reconciliation processes and controls.

Accounting Systems:

• Ensure the accuracy and integrity of financial data in accounting systems.
• Collaborate with IT and finance teams to maintain and improve accounting systems.
• Provide training and support to team members on accounting systems and processes.

Financial Reporting and Analysis:

• Prepare and review financial reports, ensuring accuracy and compliance with standards.
• Analyze financial data to identify trends, risks, and opportunities.
• Present financial insights and recommendations to senior management.

Compliance and Controls:

• Ensure compliance with financial regulations and company policies.
• Develop and maintain internal controls to safeguard company assets.
• Conduct regular audits and reviews to ensure adherence to policies and procedures.

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Minimum Requirements

Experience:

• 5 years of software development experience.
• Proficiency in PHP and Laravel development.
• Experience in RESTful API development.

Technical Skills:

• Experience with Slim, Node.js, and TypeScript is advantageous.
• Familiarity with JavaScript, HTML, and CSS.
• Experience with MySQL databases.
• Exposure to Microsoft Visual Studio Code and version control systems like Git/Bitbucket/TFS.

Preferred Experience:

• Experience working in an agile team environment.
• Exposure to Docker, IIS, Linux, and JIRA.
• Familiarity with tools like Postman and WorkBench/DBEaver for database management.

Soft Skills

• Strong problem-solving and analytical abilities.
• Ability to work effectively in a team and communicate clearly.
• Proactive and adaptable to new technologies and processes.

Duties and Responsibilities

Software Development:

• Develop and maintain web applications using PHP, Laravel, Slim, Node.js, and TypeScript.
• Implement responsive designs using JavaScript, HTML, and CSS.
• Develop RESTful APIs and ensure their integration with various systems.

Database Management:

• Work with MySQL databases for application data management.
• Utilize tools like WorkBench or DBEaver for database management.

Collaboration and Communication:

• Work within an agile team, participating in sprint planning and retrospectives.
• Collaborate with product managers, designers, and other developers to understand requirements.
• Provide feedback and contribute to code reviews.

Testing and Quality Assurance:

• Write unit and integration tests to ensure software quality.
• Use tools like Postman for API testing and validation.