Jobs Available at Lindt and Sprungli

Key Responsibilities

• Provides HR vision, leadership and expertise through superior, results-driven execution in a dynamic and complex environment;
• Plan, develop, organize, implement, direct and evaluate the organization’s human resources function and performance;
• Participate in the development of the Company’s plans and programmes, particularly as it relates to impact on people. Translates the Company’s strategic and tactical business plans into HR strategic and operational plans;
• Build the organizational development strategy through the enhancement of individual skills and coaching skills of management;
• Ensure human resources policies and practices are consistent with and support the Company’s compliance with local guidelines and regulations;
• Develop and execute talent acquisition and staffing strategies and programmes.  Maintain overall coordination of the Company’s recruiting, onboarding, development, promotion and relocation activities;
• Develops, communicates and ensures effective execution of human resources processes: annual performance assessment, succession and manpower planning, and employee / leader development in collaboration with internal clients and key stakeholders;
• Develops progressive and competitive compensation, recognition and reward programmes to provide motivation, incentives rewards for high levels of performance. Establishes programmes to actively engage an effective employee and company partnership to meet short and long-term strategic objectives;
• Ensures the continual delivery of innovative and relevant benefit offerings that align with the Company’s goal, address the needs of the workforce and works to manage cost impacts. Continually assesses the competitiveness of all programmes and practices against comparable companies, industries and markets;
• Build strategies to improve employee relations at all head office, regional offices and retail store facilities;
• Ensure entire workforce strictly adheres to Code of Conduct. Chair disciplinary hearings and represent the Company at the CCMA;
• Develop appropriate policies and programmes for effective management of the people resources. Included in this area but not limited to, are programmes for employee relations, affirmative action, sexual harassment, workers compensation, employee complaints, external education and career development and relocation;
• Maintains knowledge of international HR policies, programmes, laws and issues. Understands the differences of domestic and international policies and programmes and coordinates the integration of all such programmes as needed;
• Provides clear, strategic direction to ensure effective collaboration with benefits, commercial insurance, legal, and training, relocation and compensation partners to develop and implement specific HR programmes that deliver against the employer of choice objectives.

Personal Characteristics

• Strong business acumen and the ability to establish trust and credibility at all levels of the Company;
• Have a client services approach to HR with the ability to manage rapid change;
• Strong collaborator with passion, creativity and an entrepreneurial bent;
• Be someone colleagues will intuitively want to follow and with whom they want to partner;
• A high level of interpersonal skills and ability to engage, communicate and influence internal and external stakeholders at all operational levels;
• Experience working within an international company a plus;
• Able to set priorities and clear targets;
• High sensitivity to the confidential nature of the work; and
• Able to grow with the level of responsibilities and with the size and structure of the business.

Skills and Competencies required

• At least 5-10 years of experience within Human Resources with a minimum of four years as the senior HR executive;
• Appropriate experience in FMCG and/or retail industry environments;
• University degree in related field;
• Advanced Human Resources certifications preferred;
• Advanced PC skills consisting mainly of MSOffice (Word, PowerPoint and Excel);
• Skilled in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures;
• Strong experience with applicable South African human resource-related statutes and regulations;
• Ability to analyse, summarize and effectively present information to small and large groups; and
• Ability to analyses problems and develop creative solutions to complex HR issues.

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Key Responsibilities

Sales Management & Management Reporting

• To achieve monthly sales targets and execute objectives through implementation of the sales strategies according to company and brand policy, guidelines and budget
• To negotiate and improve ‘forward share’ in stores through pro-active key account trade visits and interactions with all your team members and agency
• To maintain regular/cyclical trade visits and ensure that the sales team/agency execute brand/key account strategies accordingly
• To communicate best practice of trade initiatives to the sales team to ensuring timeous and effective execution thereof
• To execute at least 60 trade visits per month and document these on the app provided for your line manager to review
• To ensure stock levels are monitored, controlled and rotated whilst ensuring that dated stock are reduced and reporting on ‘exceptions’ and ‘out of stock’
• To conduct and chair regular sales meetings at least once a week with your team and at least twice a month with your agents (both in person and in trade). Once a month travel to the EC for a min of 5 days

Staff Management

• To manage the performance and development of the sales team through regular one on ones, ensuring that each individual as well as the sales team are aware of their achievements against targets and objectives
• To provide leadership that through effective communication motivates, coaches and mentors the sales team to optimum performance levels to ensure staff retention
• To assess training and development requirements of all sales staff and action essential interventions
• To ensure that all hand-held electronic devices are in working order and managed according to company policy and procedures and where necessary further training of sales team in the use of such devices
• To participate in staff selection and appointment as and when the need arises according to company policy and procedures

Requirements

• Operational/Project management skills
• Ideas and solutions driven
• Taking initiative 
• Confident, assertive self-starter with a drive for results and highly motivated
• Entrepreneurial spirit with good communication and negotiation skills 
• Structured organizational skills
• Ability to work under pressure and meet tight deadlines
• Ability to work in collaboration with agencies and customers
• Understanding of consumers, competitors and market dynamics
• Strong presentation skills
• Excellent interpersonal skills (written and verbal)
• Extremely detail-oriented
• Excellent planning and computer skills 
• Ability to work independently and within a team to communicate with team members and management on a daily basis
• Ability to be a team player in a dynamic, fast-paced environment

Qualifications/experience

• Completed, relevant Bachelor’s degree
• A minimum of six years' relevant experience