Jobs Available at SafetySA

Closing date: 30 September 2026

Purpose

• To manage and grow strategic client relationships by delivering tailored solutions, maintaining high levels of service, and identifying opportunities for business expansion. This role plays a key part in SafetySA’s mission by ensuring client satisfaction and supporting sustainable revenue growth through trusted partnerships.

Responsibilities:

Client Relationship Management

• Build, maintain, and strengthen long-term relationships with key clients.
• Serve as the primary point of contact for assigned key accounts.
• Develop a thorough understanding of clients' business objectives, operational requirements, and strategic priorities.
• Conduct regular client engagement meetings, business reviews, and relationship-building activities.
• Ensure a high level of customer satisfaction through proactive account management.
• Act as a trusted advisor by providing solutions that add value to the client’s business.

Strategic Account Management

• Develop and implement account plans aligned with client objectives and company growth strategies.
• Identify opportunities to expand existing accounts through cross-selling, upselling, and additional service offerings.
• Monitor client performance, market trends, and competitor activities to identify new opportunities.
• Collaborate with clients to develop mutually beneficial growth initiatives.
• Maintain a strategic view of account risks and implement mitigation plans where necessary.

Sales and Revenue Growth

• Achieve revenue growth, retention, and profitability targets within the assigned portfolio.
• Identify and pursue new business opportunities within existing accounts.
• Prepare proposals, quotations, and commercial solutions that address client needs.
• Support contract negotiations, renewals, and commercial discussions.
• Drive account expansion and maximize customer lifetime value.
• Contribute to the achievement of divisional and company sales objectives.

Stakeholder Management and Collaboration

• Liaise effectively between clients and internal departments to ensure successful service delivery.
• Collaborate with Operations, Sales, Finance, Customer Service, Training, and Technical teams.
• Communicate client expectations, priorities, and requirements to internal stakeholders.
• Facilitate resolution of operational issues impacting client delivery.
• Ensure alignment between customer expectations and service capabilities.

Problem Solving and Issue Resolution

• Act as the escalation point for complex client concerns and service issues.
• Investigate client complaints and coordinate timely resolution.
• Manage risk areas proactively to prevent service disruptions.
• Maintain customer confidence through transparent communication and solution-focused engagement.
• Ensure corrective actions are implemented and monitored to completion.

Reporting and Performance Management

• Maintain accurate records of client interactions, opportunities, contracts, and activities within the CRM system.
• Prepare and submit weekly, monthly, and quarterly account reports.
• Monitor and report on account performance metrics, revenue targets, customer retention, and satisfaction levels.
• Track forecasts, sales pipelines, contract renewals, and growth opportunities.
• Provide insights and recommendations to management regarding client trends and business opportunities.
• Contribute to strategic planning and business forecasting activities.

Customer Retention and Service Excellence

• Develop retention strategies to enhance customer loyalty and long-term partnerships.
• Monitor customer satisfaction and implement improvement initiatives.
• Conduct client feedback sessions and identify areas for service enhancement.
• Ensure service delivery consistently meets agreed service levels and expectations.
• Promote a customer-centric culture across all interactions.

Market Intelligence and Industry Insights

• Stay informed of industry developments, market trends, competitor activities, and emerging technologies.
• Monitor customer and industry challenges to identify opportunities for value-added solutions.
• Share market intelligence and customer feedback with relevant internal stakeholders.
• Support strategic business development initiatives through industry knowledge and customer insight.

Reporting Processes

• Provide weekly updates to the National Key Account Manager on account activity, client engagement, opportunities, risks, and action plans.
• Prepare and submit monthly account performance reports, including revenue, retention, pipeline opportunities, customer satisfaction, and service performance.
• Maintain accurate CRM records, ensuring data integrity and account visibility.
• Participate in monthly, quarterly, and annual business review meetings.
• Contribute to forecasting, budgeting, and growth planning processes.
• Ensure all account documentation is maintained in accordance with company policies and governance requirements.

Requirements

Qualifications:

• National Diploma or Degree in Business Administration, Business Management, Project Management, Finance, Sales or Marketing.
• Additional certifications in Account Management or Client Relations will be advantageous.

Experience:

• Minimum 3–5 years in Key Account Management, preferably in the Health & Safety, Compliance, or Training sectors.
• Proven track record in client retention, strategic planning, and revenue growth.

Skills:

• Strong interpersonal and relationship-building skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficient in CRM systems and Microsoft Office Suite.
• Ability to analyze data and prepare performance reports.

Knowledge:

• Knowledge of occupational health and safety training and compliance services.
• Knowledge of NOSA and general Training, Inspection and Certification services.
• Knowledge of national and international occupational health, safety, and environmental (HSE) training and certification. 

Other:

• Driver's license and own reliable vehicle.
• Willing to travel to clients.

High degree of professional ethics and values aligned with:

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability
• Preference will be given to employment equity candidates.

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Closing Date: 30 September 2026

Purpose

• To drive revenue growth by identifying, developing, and securing certification sales opportunities across the food value chain. The Certification Sales Executive is responsible for promoting AssureCloud's food safety certification solutions, building strong client relationships, providing consultative guidance on certification pathways, and ensuring exceptional customer service while contributing to sustainable business growth.

Responsibilities:

Business Development and Sales Growth

• Identify, develop, and pursue new business opportunities within food manufacturing, processing, retail, hospitality, agriculture, and distribution sectors.
• Promote AssureCloud's certification services including ISO 22000, FSSC 22000, HACCP, GMP, and related food safety audits.
• Develop and execute strategic sales plans to achieve and exceed revenue targets.
• Generate and qualify leads through networking, referrals, industry events, webinars, and market research.
• Prepare and present compelling proposals, quotations, and commercial solutions tailored to customer requirements.
• Manage the full sales cycle from lead generation through to contract closure and handover.

Client Relationship Management

• Build, maintain, and strengthen long-term relationships with existing and prospective clients.
• Serve as the primary point of contact throughout the certification sales process.
• Develop an in-depth understanding of clients' operational challenges, compliance requirements, and business objectives.
• Conduct regular client meetings and follow-up engagements to maintain customer satisfaction.
• Provide a high level of service and responsiveness throughout the customer journey.
• Act as a trusted advisor by guiding clients through certification and compliance pathways.

Technical Sales and Certification Advisory

• Provide consultative sales support regarding food safety certification requirements and audit processes.
• Translate complex certification requirements into practical and easily understood solutions for clients.
• Educate prospective clients on certification standards, implementation requirements, and audit cycles.
• Assist customers in understanding compliance obligations and certification benefits.
• Work closely with technical teams and auditors to ensure accurate information is provided to customers.

Stakeholder Management and Collaboration

• Collaborate with auditors, technical specialists, operations, marketing, and customer service teams.
• Ensure seamless transition between sales and service delivery functions.
• Communicate customer requirements and expectations clearly to internal stakeholders.
• Facilitate the resolution of customer concerns relating to certification processes and service delivery.
• Promote effective collaboration to ensure successful project and audit outcomes.

Market Intelligence and Industry Engagement

• Stay informed on food safety legislation, regulatory developments, and certification requirements.
• Monitor market trends, industry developments, and competitor activities.
• Identify emerging opportunities for business growth and service expansion.
• Represent AssureCloud at industry conferences, expos, trade events, networking forums, and webinars.
• Provide market intelligence and customer feedback to support strategic decision-making.

Sales Administration and Reporting

• Maintain accurate records of client interactions, opportunities, quotations, and contracts within the CRM system.
• Manage and update the sales pipeline to ensure visibility of opportunities and forecasts.
• Prepare weekly, monthly, and quarterly sales performance reports.
• Track sales targets, conversion rates, pipeline progress, and customer retention metrics.
• Provide accurate forecasting and contribute to strategic sales planning activities.
• Ensure compliance with company policies and reporting requirements.

Reporting Processes

• Submit weekly sales reports detailing client engagements, opportunities, quotations, pipeline status, and conversion activities.
• Provide monthly performance updates on revenue generated, sales targets achieved, and business development activities.
• Maintain accurate CRM records and ensure data integrity.
• Participate in monthly sales review meetings and business planning sessions.
• Contribute to forecasting, budgeting, and annual growth planning processes.
• Ensure all customer and sales documentation is maintained in accordance with governance requirements.

Requirements

Qualifications:

• Diploma or Degree in Food Science, Microbiology, Environmental Health, Biotechnology, Food Technology, Business Management, Sales, or a related field.
• Additional certifications in Food Safety, Quality Management, Sales, or Business Development will be advantageous.

Experience:

• Minimum 3–5 years of B2B sales experience, preferably within food safety, compliance, inspection, auditing, certification, or related industries.
• Proven track record of achieving or exceeding sales targets.
• Experience in consultative selling and managing complex sales opportunities.
• Experience interacting with stakeholders across the food manufacturing and supply chain sectors will be advantageous.

Skills:

• Strong communication, negotiation, and presentation skills.
• Excellent relationship-building and stakeholder management abilities.
• Consultative sales approach with strong commercial acumen.
• Ability to explain technical certification concepts to non-technical audiences.
• Proficient in CRM systems (Salesforce, HubSpot, or similar) and Microsoft Office Suite.
• Self-motivated, results-driven, and capable of working independently.

Knowledge:

• Knowledge of Food Safety Management Systems and certification requirements.
• Knowledge of ISO 22000, FSSC 22000, HACCP, GMP, and related food safety standards.
• Understanding of certification processes, audit cycles, accreditation requirements, and compliance documentation.
• Knowledge of food manufacturing, processing, retail, hospitality, agriculture, and supply chain environments.
• Understanding of food safety legislation, risk management principles, and compliance requirements.
• Knowledge of the Foodstuffs, Cosmetics and Disinfectants Act and Consumer Protection Act will be advantageous.

Other:

• Valid driver's licence and own reliable vehicle.
• Valid passport and willingness to travel when required.
• Ability to represent the company professionally at industry events and client engagements.

High degree of professional ethics and values aligned with:

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability
• Preference will be given to Employment Equity candidates.