Latest Job Opportunities at Epiroc

Main Duties & Responsibilities:

• Develop an understanding of the client’s business needs and how the project will deliver value.
• Participate in the solution, implementation, and entrenchment design.
• Execute the solution design within an overall project plan, including solution configuration in line with the
• Inbound and Outbound Books of Standards.
• Participate in the software and solution testing.
• Participate in developing of training material and deliver training.
• Participate in the entrenching software adoption in line with client processes and value objectives.
• Contribute to continuous improvement of methods and procedures to support the implementation method.
• Maintain and gain upgrade knowledge of MineRP software to effectively utilize and promote it.
• Participate in the business diagnostics exercises to determine value scope and focus.
• Participate in the proof of value exercises to demonstrate value of solution in the client environment.
• Introduce or participate in the standardizing configuration across sites/clients/methods.
• Maintain documentation related to planned and executed standardized configuration.
• Provide front-line client care (customer support) services and submit support tickets per standard procedures
• Perform adoption functions in line with MineRP methodology.
• Participate in Business Process Mapping of As-Is and To-Be client processes, when required.
• Participate in continuously improving of MineRP products through feedback to the Product Management and Development teams.
• Participating in Testing cycles – part of delivery to client as well as part of product testing.

Learning and Growth:

• Participate in activities as described in Personal Development Plan, as agreed with the Global Services Manager and/or Projects & Implementation Manager.
• Facilitate knowledge sharing and skills development processes (best practice, lessons learnt, etc.).

Health, Safety & Environment:

• Take responsibility for your own safety in the workplace.
• Ensure that your immediate work area is safe and that you report all incidents and near misses.
• Comply with all health, safety and environmental rules and requirements as set by the Company.

Sustainability Goals:

• Acquaint yourself with the sustainability targets and goals set by the Company sometimes.
• Support the Company in achieving the targets and goals.

Competences, Skills & Experience:

• Proven practical mining exposure which includes exposure to mine planning, design, and scheduling processes.
• Experience working in a consulting environment preferably in a mining environment.
• Experience with business or mining related implementation projects.
• Strong analytical skills
• Strong problem-solving skills
• Abilities to multitask on different projects and tasks
• Strong communication skills
• Accepting accountability when necessary
• Be committed, collaborative and innovative.

Educational Qualifications:

• A tertiary (degree or diploma) in Mining Engineering, Industrial Engineering or other applicable engineering qualification or related qualifications in Mine Technical Services (Geology, Survey, etc.).
• Recognition of Prior Learning (RPL) formally acknowledging skills, competence, expertise, and capabilities that an implementation consultant possesses as a result of prior learning that may have occurred through formal, informal or non-formal means, through self-study, work or other life experience

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Main Duties and Responsibilities: 

• Safety, Sustainability and Leadership:
• High focus on safety, health, environment, and quality in all we do.
• Foster a high performing, value-based organization where safety awareness and minimal environmental impact is a natural part of the culture.
• Driving equal representation and gender diversity when recruiting and developing your team.
• Integrate sustainability into our business by packaging and offering our solutions to create customer value.
• Be a role model and visible ambassador for our company values and business code of conduct, safeguarding that everyone in the organization respects and lives up to the values of Epiroc.
• Make sure that all employees in your team have a valid mission, where applicable, with tangible goals and KPI’s.
• Set Variable Compensation targets, conduct performance development talks and salary reviews with your direct reports. Achieve 100% appraisal and Business Compliance and Operating Procedures (BCOP) target for your organization.

Growth:

• Manage the Territory Management Strategy for OBK considering the fleet and potential sales throughout the region.
• Increase market and customer share in all our countries.
• Improve the customer satisfaction year on year, measuring it annually.
• Expand our customer base by increasing sales with new customers.
• Support the drive to establish the OBK client profiles in SalesForce for live interaction and collaboration between divisions and stakeholders i.t.o. opportunities and sales close out. 

Innovation:

• The successful implementation of new technology (automation, digitalization, electrification).
• Ensure we will remain an undisputed market leader in all new technology areas and integrate sustainability into our offerings.
• Successful bundling of new technology solutions with capital equipment.

Operational Excellence:

• Improve profitability based on good price management and functional cost efficiencies.
• Continuous improvement in working capital management (inventory and receivables) with the highest focus on aging stock and overdue receivables.
• Ensure we have the necessary processes and policies in place, that are adhered to according to ‘The Epiroc Way’.
• Responsible for the P&L of the OBK Division in the region.
• Maintain a high level of product application knowledge and focused support for OBK equipment. Work to educate the sales force on their selling features and benefits. Provide all the necessary product information that may be required in support of the sales effort.
• Co-ordinate all communication with the Product Company regarding product specifications, applications, forecasting and production scheduling to ensure the availability of product within the delivery time.
• Maintain an up-to-date portfolio of competitor information including equipment specifications, market activities and market share.
• Meet and exceed the customer’s expectations on problem resolutions.
• Support the sales force in their selling efforts. This will include the preparation of quotations, product application studies, tenders and sales support material.

OBK Product Portfolio:

• Capital Equipment – Exploration
• Parts and Services - Exploration
• Drilling Consumables – Exploration
• Exploration Technologies

Skills, Competence and Experience:

• 5 - 8 years exposure to the sales and business development environments of the drilling industry minimum requirement
• Sound knowledge of all the OBK (Exploration) product lines and their applications.
• Proven track record in sales of Exploration and/or Surface Drilling product lines.
• Team management expertise.
• A complete and thorough knowledge of company values and their ability to promote them both internally as well as externally.
• Good internal and external communication skills and customer focused.
• Computer literate.
• A proven self-starter who requires within well-defined guidelines, limited supervision.
• Willingness to travel extensively across the country as required by business development.
• Valid code 08 driver’s licence.

Educational Qualifications:

• Grade 12 – minimum requirement
• Other qualifications (Diploma, Degree, Post-Graduate Degree etc.) – Added advantage

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Mission

• To provide efficient support services to our end users enabling the business to succeed. In this role, you will be fully involved in the day-to-day activities of the support team, including helping users sitting in different countries and working with another team within our IT function.

Main Duties & Responsibilities:

• Process all relevant support tickets within the team's delivery scope according to quality and performance measures for on-site and remote end users across the region.
• Ensure the end users' capability to access certified applications from the supported endpoints according to the Epiroc Way policies.
• Provide reactive and proactive support of the certified endpoints (laptops, desktops, tablets, mobile devices) and coordinate HW procurement in alignment to the internal policies.
• Keep the asset database records up to date.
• Create and maintain documentation related to the team's delivery scope, supported locations, and procedures.
• Provide hands-on support to our infrastructure teams in server, network, and telephony areas.
• Advise the end users on their IT needs, best practices, and internal rules and processes.
• Educate the end users regarding IT support services and deliverables.
• Contribute to continuous improvement process with the overall target to increase efficiency and value to the business.
• Manage and participate in projects as assigned.
• Represents Epiroc IT for all IT needs of the end users.
• Travel when required up to 10% of the time.
• Vendor support for the IT area.
• Properly escalate incidents to Regional End User Support Manager and Regional IT Manager according to the impact, severity, and urgency.
• Collaborate with the Regional End User Support Manager and the Regional IT Manager on the management of the IT platform to keep the information systems in optimal operating condition.
• Other duties and responsibilities as assigned.

Competences, Skills & Experience:

• 2 to 4+ years' experience in first (and second) line service desk operations with frequent customer contact and/or experience in a shared service environment.
• Working experience with helpdesk system, ServiceNow preferred.
• Understanding of ITIL process and terminology, ITIL Foundation certification is an advantage.
• Advanced knowledge and hands-on experience with PC HW, especially laptops (preferably Dell) and accessories.
• Windows OS for clients advanced understanding (installation, configuration, troubleshooting, network integration and management) including experience within enterprise environment.
• Experience with PC management software (remote support, SW deployment, OS imaging, etc. where Symantec Altiris solution knowledge is an asset.
• Understanding of the networking concepts, especially IP protocol, ethernet, LAN, WAN WLAN, NAT, VPN, switching, routing, VLANs, etc. (Cisco HW is an advantage)
• Understand and work with Active Directory.
• File sharing and printing services management.
• Mobile devices (Samsung & Apple) usage and setup support.
• Microsoft 365 services and SW basic support.
• Windows Server OS administration basics.
• Proven project management skills

Educational Qualifications:

• A tertiary qualification in I.T