Latest Job Opportunities at Ten Group

Requirements

We are looking for:

• Fluency in English, another European language would be an advantage
• Energetic and motivated team players who enjoy the challenge of meeting and beating targets.
• People who are passionate about delivering high-quality personalised support and have excellent research skills.
• People who can use their initiative and creativity to best meet the needs of our members .
• People who are passionate about music, sports and theatre.
• People who have previous customer service experience and a passion for delivering high quality customer service

Working hours

This role will involve a fixed Sunday to Thursday or Tuesday to Saturday shift. The majority of shifts will be 8am-5pm or 9am-6pm but will involve one or two late shifts each week. You’ll work 40 hours per week.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals - this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.

We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Preference will be given to candidates in alignment with the employment equity plan of the organization

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

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Requirements

We are looking for someone who is:

• Fluent in English, another European language would be an advantage

• An excellent communicator, both written and verbal

• Experienced in managing people and processes (min.3 years in a leadership role), including performance management, coaching & training, service quality monitoring, HR admin, etc.

• Results-driven for both member satisfaction, efficiency and SLAs

• Well-organised, calm under pressure and enjoys using their problem-solving skills to go above and beyond our members’ expectations

• A natural leader who can motivate and mentor their teams towards achieving peak performance

• Able to flex their working style to suit the individual in the team and across the business

• Confident in successfully resolving customer care issues

• Willing to use their knowledge and experience within the hospitality industry (especially fine dining) to share and implement best practice in the team

Working hours

This role will be a Monday to Friday shift with rotational weekends (either Saturday on Sunday for which you will get a day in lieu). The majority of shifts will be 8am-5pm or 9am-6pm but will involve one or two late shifts each week. You will work 40 hours per week.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals - this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.

We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Preference will be given to candidates in alignment with the employment equity plan of the organization

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.