Latest Job Roles at Vita Solutions

JOB OVERVIEW:

• The Client is dedicated to fostering a vibrant and positive work atmosphere, providing their customers with all the opportunities needed for success. They are firmly committed to transformation and the embrace of diversity. This dedication propels them to strive for a diverse workplace, with employment equity being a central objective. Their goal is to create an inclusive workforce that mirrors the demographics of our society, including individuals with disabilities.

DESCRIPTION OF POSITION:

• The Client has embarked on a strategic journey to establish a new world client and intermediary experience or CX function to deliver the client and intermediary-facing solutions and tools in support of their digital transformation. In accordance, the Client's CX vision is to create engagements and experiences which help their clients to live with confidence, be inspired and assist in guiding them towards their financial aspirations.

• The Customer Experience (CX) Analyst will be responsible for analysing client experience measurement and behavioural data (from multiple sources), developing dashboards/visualisations and providing actionable client experience insights that can impact the bottom line to various stakeholders. This will also enable the Customer Experience (CX) Analyst to identify opportunities and threats that influence the Client's progress towards its goal of delivering customer experience that drives business results.

Key Responsibilities:

• Automate the calculation and reporting of consolidated CX performance (KPI) scores at a Group, cluster, business, and operational level.
• Collect, automate, analyse and continuously provide client experience measurement feedback near real-time for business to action.
• Identify relevant data and integrate multiple data sources (e.g. client experience survey data, customer journey metrics, qualitative data, client behavioural data, internal data, and market data) to perform analysis and derive insights.
• Through quantitative and qualitative research and analysis: create and maintain automated management and strategic client experience measurement dashboards which provide insights that advocate ongoing improvement.
• Perform root cause analysis (i.e. deep dives) to identify insights that will enable the business to improve client experience.
• Collaborate with BI, Research and Analytics teams to build appropriate CX models that enhance analytics and the business value of CX insights.
• Collaborate with business stakeholders to gather requirements for client experience measurement use cases, provide status updates and continuously build relationships.
• Perform analytics to meet the business needs and address the stakeholders' requirements.
• Synthesis insights into actionable recommendations that enable sound data-driven business decisions and actions which align with the strategy.
• Communicate analytical findings and insights to stakeholders using data visualisation techniques, presentations and reports.

KNOWLEDGE AND SKILLS:

• Knowledge of databases (i.e. SAP 4/HANA and Cloudera). 
• Knowledge of SQL Querying. 
• Knowledge of transforming business requirements into analytics and insights deliverables that address the business needs.

Competencies: 

• Communicates effectively 
• Tech-savvy 
• Financial acumen 
• Decision quality 
• Analytical thinking 
• Cultivates innovation 
• Plans and aligns 
• Concern for accuracy 
• Customer focus 
• Collaborates 
• Drives results 
• Being resilient 
• Nimble learning 
• Computer skills (Advanced Level of Excel and PowerPoint)

QUALIFICATIONS REQUIRED:

• Bachelor's Degree in Computer Science, Mathematics, Statistics, or a business/tech qualification with Mathematics as a major subject.

EXPERIENCE REQUIRED:

• At least 3 years experience in data analytics.
• 2 - 3 years experience working with data in various data sources and databases.
• At least 3 years experience in data visualisation and reporting packages.
• Insights experience will be an advantage.
• Experience within the Financial Services Industry will be an advantage.

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JOB OVERVIEW:

• The Client has embarked on a strategic journey to establish a new world client and intermediary experience or CX function to deliver the client and intermediary-facing solutions and tools in support of their digital transformation. In accordance, the Client's CX vision is to create engagements and experiences that help their clients to live with confidence, be inspired, and assist in guiding them towards their financial aspirations.
• The performance-driven digital team is seeking a Lead: Analytics & Tracking member to join the team. The role is best suited to an individual who is capable of leading the technical implementation of analytics on our web and mobile applications from documenting requirements and implementing development to delivering reports ready for analysis.

Responsibilities:

• Work with stakeholders to define and implement new tracking requests for website and/or mobile apps based on existing mobile measurement framework, as well as digital campaigns.
• Support architecture and management teams regarding future analytics strategy.
• Test and provide quality assurance feedback to the various development teams.
• Provide reports and dashboards with insights into digital behaviour.
• Lead efforts to research and evaluate new tools/capabilities in the analytics industry.
• Deployment of any third-party tagging and integration data from DoubleClick, Facebook, Adwords or any custom data imports into Google Analytics and Firebase.
• Perform ad-hoc analysis if necessary and respond to business questions that drive decision-making.
• Serve as a liaison to vendor partners to ensure success with a variety of projects.

KNOWLEDGE AND SKILLS:

• Strong knowledge of search - both SEO and SEM as a critical tactic to drive desired web visitor behaviour.
• Knowledge of Google Optimise, Big Query, and Google Attribution.
• Knowledge of data visualisation techniques.
• Understanding of on-site survey methodologies and voice of the customer analysis tools.

Competencies:

• Communicates effectively
• Tech-savvy
• Financial acumen
• Decision quality
• Analytical thinking
• Cultivates innovation
• Plans and aligns
• Concern for accuracy
• Customer focus
• Collaborates
• Drives results
• Being resilient
• Computer skills (MS Excel - Advanced Level)

QUALIFICATIONS REQUIRED:

• Bachelor's Degree in an analytical discipline, e.g. Marketing/Statistics will be an advantage.
• Google, Facebook, or Hubspot certification.

EXPERIENCE REQUIRED:

• 3 - 5 years of experience in data analysis and visualisation.
• 3 - 5 years of experience in mobile and website tagging and tracking.
• 3 - 5 years of experience using Google Analytics, Data Studio, and Google Tag Manager Implementation.

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JOB OVERVIEW:

• A vibrant IT firm that provides value-oriented tech solutions. Their daily operations are deeply rooted in their core values. They take pride in their work and respect their colleagues, partners, and nation. They practice collective decision-making and believe in maintaining a work-life balance. All this is done while having fun and enjoying their work.

DESCRIPTION OF POSITION:

• The client is looking for a talented and driven Network Engineer with 4 - 5 years of experience to join their team. The role of the Network Engineer is to establish structure and oversee the technical functions and duties of the networking team. The primary objective is to manage the team's operational activities while keeping an architectural perspective. Responsibilities include, but are not limited to, the installation, maintenance, and support of network equipment such as routers, switches, appliances, and related monitoring and management tools. This position demands a combination of technical know-how, problem-solving abilities, and a proactive mindset to ensure the stability and reliability of their network services.

KNOWLEDGE AND SKILLS:

• Mentor and coach junior staff, providing technical guidance and leading network projects confidently.
• Quickly identify and resolve network issues, analyse root causes, and implement effective solutions.
• Manage time efficiently.
• Take ownership of projects and drive them to completion.
• Provide excellent support and service to both internal and external customers.
• Maintain attention to detail and work well under pressure.
• Willing to work overtime and be on standby occasionally.
• Hold a valid unendorsed driver's license (Code 8 minimum).

Operational

• Plan, deploy, and maintain a hybrid networking infrastructure.
• Ensure adherence to procedures, standards, and best practices.
• Complete documentation as required (e.g. Incident Reports).
• Ensure all DR plans are accurate, maintained, and adjusted where necessary.
• Technical lead for network incidents.

Architectural Design

• Maintain configuration standards and best practices for the network environment.
• Ensure cross-skilling of technical expertise.

Technical Scheduling

• Ensure that all third parties complete all calls and tasks timeously and escalate to the Network Manager at signs of call breaching.

QUALIFICATIONS REQUIRED:

• Tertiary qualification or a related field, or equivalent work experience.
• Cisco certification (CCNA/CCNP).

EXPERIENCE REQUIRED:

• Minimum of 4 - 5 years in network support.

ADVANTAGEOUS SKILLS:

Experience in any of the following will be beneficial:

• Cisco DNA
• Cisco Meraki
• Splunk
• Linux
• Google Cloud Platform
• Microsoft Azure

go to method of application »

JOB OVERVIEW:

• A vibrant IT firm that provides value-oriented tech solutions. Their daily operations are deeply rooted in their core values. They take pride in their work and respect their colleagues, partners, and nation. They practice collective decision-making and believe in maintaining a work-life balance. All this is done while having fun and enjoying their work.

DESCRIPTION OF POSITION:

• The client is looking for a talented and driven Network Engineer with 4 - 5 years of experience to join their team. The role of the Network Engineer is to establish structure and oversee the technical functions and duties of the networking team. The primary objective is to manage the team's operational activities while keeping an architectural perspective. Responsibilities include, but are not limited to, the installation, maintenance, and support of network equipment such as routers, switches, appliances, and related monitoring and management tools. This position demands a combination of technical know-how, problem-solving abilities, and a proactive mindset to ensure the stability and reliability of their network services.

KNOWLEDGE AND SKILLS:

• Mentor and coach junior staff, providing technical guidance and leading network projects confidently.
• Quickly identify and resolve network issues, analyse root causes, and implement effective solutions.
• Manage time efficiently.
• Take ownership of projects and drive them to completion.
• Provide excellent support and service to both internal and external customers.
• Maintain attention to detail and work well under pressure.
• Willing to work overtime and be on standby occasionally.
• Hold a valid unendorsed driver's license (Code 8 minimum).

Operational

• Plan, deploy, and maintain a hybrid networking infrastructure.
• Ensure adherence to procedures, standards, and best practices.
• Complete documentation as required (e.g. Incident Reports).
• Ensure all DR plans are accurate, maintained, and adjusted where necessary.
• Technical lead for network incidents.

Architectural Design

• Maintain configuration standards and best practices for the network environment.
• Ensure cross-skilling of technical expertise.

Technical Scheduling

• Ensure that all third parties complete all calls and tasks timeously and escalate to the Network Manager at signs of call breaching.

QUALIFICATIONS REQUIRED:

• Tertiary qualification or a related field, or equivalent work experience.
• Cisco certification (CCNA/CCNP).

EXPERIENCE REQUIRED:

• Minimum of 2 - 3 years in network support.

ADVANTAGEOUS SKILLS:

Experience in any of the following will be beneficial:

• Cisco DNA
• Cisco Meraki
• Splunk
• Linux
• Google Cloud Platform
• Microsoft Azure

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JOB OVERVIEW:

• We are looking for an eager individual ready to hit the ground running, assisting us in sourcing new clients and candidates for our IT Talent division.

DESCRIPTION OF POSITION

• Administrative tasks: CRM and ATS updating, creating spreadsheet trackers, copywriting, tool set-up, etc.
• Candidate Sourcing & Headhunting: Utilise video outreach and nurturing to find and engage with clients and top talent (LinkedIn, Job boards, various automation tools).
• Outreach Campaigns: Execute effective outreach campaigns using videos, LinkedIn, and other tools.
• Manage campaigns: Implement and manage tracking data, manage spreadsheet trackers, and manage relevant LinkedIn accounts and responses.

Daily reporting: Deliver a daily report to the GM/MD with figures for the following:

• Booked calls
• Confirmed interview and placements
• Connection accepted on LinkedIn
• Messages sent
• New leads added to the candidate database
• Candidate database
• Continuous Learning: Participate in weekly training and implement your learnings.
• Collaboration: Work closely with GM and engage with the team for support and growth.

KNOWLEDGE AND SKILLS:

Ideal Candidate:

• Passionate about marketing.
• Proficient in video outreach, LinkedIn, and social media strategies.
• Excellent communication skills and a knack for building relationships.
• Eager to learn, grow, and take on new challenges in the recruitment space.
• Great people skills.

Key Characteristics:

• Creativity: Ability to create engaging and compelling video content that captures attention and resonates with the target audience.
• Communication Skills: Strong verbal and non-verbal communication skills to convey messages effectively through video, maintaining clarity and professionalism.
• Adaptability: Willingness to adapt video content based on audience feedback and changing marketing trends, ensuring relevance and impact.
• Storytelling Ability: Capability to craft narratives that evoke emotions, build rapport, and convey brand messages effectively in a video format.
• Analytical Thinking: Ability to analyse video performance metrics (e.g. views, engagement rates) and derive insights to optimise future video outreach strategies.
• Time Management: Efficient management of timelines, scheduling, and delivery to meet marketing campaign objectives and deadlines.
• Customer Focus: Understanding of customer preferences and behaviours to tailor video content that addresses their needs, challenges, and interests.
• Results-Driven Mindset: Commitment to achieving measurable outcomes through video outreach, such as lead generation, conversion rates, and brand awareness metrics.

QUALIFICATIONS REQUIRED:

• HR/Marketing/Sales or related qualification.

EXPERIENCE REQUIRED:

• At least 1 year of experience sourcing Talent or with business development/marketing.

ADVANTAGEOUS SKILLS:

• Experience with IT Recruitment would be advantageous.