Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
- First and foremost this is a customer support role – in The Cloud.
- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
- We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
- As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.
- https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24s
BASIC QUALIFICATIONS
The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.
- Advanced experience in administration and troubleshooting for two (2) or more of the following:
- DevOps/Deployment
- Orchestration Management
- Configuration Management
- Continuous Integration technology (e.g. Kubernetes, Docker, Jenkins, Ansible Chef, Puppet, or related tools)
- Advanced experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
- Advanced experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
PREFERRED QUALIFICATIONS
- One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
- One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, extensions)
- One or more version control platform (e.g. Git, Perforce, SVN, TFVC)
- Experience managing full application stacks from the OS up through custom applications
- Programming language experience (e.g. Java, node.js, Javascript, .NET, PHP)
- Exposure to Virtualization (Hypervisors, VMware, Xen)
- Understand the complete deployment lifecycle from design, build, test, deploy
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
go to method of application »
About the job
About Us
DESCRIPTION
- Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
- Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
- If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
- Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
- First and foremost this is a customer support role – in The Cloud.
- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
- We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends.
- https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24s
Basic Qualifications
- The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.
- Advanced experience in administration and troubleshooting for two (2) or more of the following:
- DevOps/Deployment
- Orchestration Management
- Configuration Management
- Continuous Integration technology (e.g. Kubernetes, Docker, Jenkins, Ansible Chef, Puppet, or related tools)
- Advanced experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
- Advanced experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
Preferred Qualifications
- One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
- One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, extensions)
- One or more version control platform (e.g. Git, Perforce, SVN, TFVC)
- Experience managing full application stacks from the OS up through custom applications
- Programming language experience (e.g. Java, node.js, Javascript, .NET, PHP)
- Exposure to Virtualization (Hypervisors, VMware, Xen)
- Understand the complete deployment lifecycle from design, build, test, deploy
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
go to method of application »
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
- First and foremost this is a customer support role – in The Cloud.
- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
- We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.
Meet Kameliya: https://www.youtube.com/watch?v=BkdaVZlkwb0
BASIC QUALIFICATIONS
This role supports our services that focus on distributed, cloud infrastructure of AWS S3 storage, Cloudfront, Storage Gateway, Glacier, Simple Email Service, Snowball, AWS Elemental Media Services (Video streaming, Transcoding and storage solutions), Kinesis Video Streams, Elastic Transcoder, AWS Transfer for SFTP, Datasync and AWS Backup. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests.
- Strong Unix/Linux or Windows system administration skills
- Knowledge of client/server and distributed systems architectures.
- Knowledge of filesystem, block and object storage.
- Knowledge of Storage architectures and backup/DR strategies
- Good understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.
- Experience operating and troubleshooting email services and SMTP.
PREFERRED QUALIFICATIONS
- Understanding of Content Delivery Networks
- Experience troubleshooting filesystem, block and object storage
- Experience with scripting (i.e. bash, Python, PowerShell etc.)
- Detailed knowledge of storage protocols: iSCSI, NFS, SMB
- Expertise with network troubleshooting and tools e.g. iperf, MTR, traceroute, dig,
- Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
- Understanding of video compression & Delivery (Codecs & Containers, Streaming Protocols)
- Prior working experience with AWS e.g. AWS S3 storage, Cloudfront, Storage Gateway, Glacier, Simple Email Service, Snowball, AWS Elemental Media Services, Kinesis Video Streams, Elastic Transcoder, AWS Transfer for SFTP, Datasync and AWS Backup.
- Experience with Cloud architecture patterns and distributed computing concepts
- Messaging and Queueing experience
- Experience working with REST API based services
- Exposure to OS and networking security concepts and standard methodologies.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
go to method of application »
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Work directly with Amazon Web Services architects to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
First and foremost this is a customer support role – in The Cloud.
- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and video and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
- We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
- Travel the world: Strong support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
- Find out more: https://www.youtube.com/watch?v=ha2nv6lBK2o
- As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.
BASIC QUALIFICATIONS
- Bachelor’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
- The Windows role supports our services that focus on identity and access management, compliance and auditing, web applications and more.
BASIC EXPERIENCE/SKILLS
- To qualify for this role, you should have the following experience:
- Knowledge/experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL).
- Knowledge of Windows troubleshooting tools (WinDbg, Windows Sysinternals, perfmon, WPR/WPA).
PREFERRED QUALIFICATIONS
Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
§ Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
§ Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
§ Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).
Strong analysis and troubleshooting skills and experience.
Experience managing full application stacks from the OS up through custom applications.
Exposure to Virtualization (Hyper-V, VMware, Xen).
Good understanding of distributed computing environments.
Exposure to security concepts/best practices.
Knowledge of storage technologies.
Experience with Cloud services and Cloud deployments.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
go to method of application »
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
- First and foremost this is a customer support role – in The Cloud.
- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
- We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends.
- https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24s
If you might be keen: We have an upcoming Virtual Learning Series event hosted by our Premium Support Cloud Support Engineers in Big Data in June 2021, “Big Data Processing on AWS Elastic MapReduce (EMR) using Hadoop and Spark”. You are welcome to register for and attend the event if you would like! You can register via this link:
https://pages.amazon.beamery.com/amazonrecruiting/page/vls_bigdataprocessingonawsemr_zaf_2021
BASIC QUALIFICATIONS
The Big Data role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MangoDB, and Apache Cassandra.
- 2+ years experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto
- 2+ years experience in DynamoDB or NoSQL technologies like MongoDB or Cassandra
- 2+ years experience with System Administration with Linux (RHEL/CentOS) including Microsoft Active Directory, and LDAP integration.
- Experience with troubleshooting Kerberos Authentication problems.
- Experience with Network troubleshooting.
- Basic understanding of Machine Learning and statistics
- Experience with Java and Python and shell scripting
- Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
PREFERRED QUALIFICATIONS
- Advanced experience in the Hadoop Ecosystem including Apache Spark and Presto
- Advanced experience in NoSQL
- Advanced experience with blockchain technologies like Etherium
- Advanced experience in Data Lake architecture and administration
- Experience managing full application stacks from the OS up through custom applications
- Prior work experience with AWS - any or all of EC2, VPC, S3, RDS, EMR, Glue, SageMaker
- Excellent knowledge of Hadoop architecture, administration and support
- Expert understanding of distributed computing principles and their application in the cloud
- Good understanding of distributed computing environments Lead technical discussions on big data systems architecture and design
- Strong analysis and troubleshooting skills and experience
- AWS Certified Solutions Architect
- AWS certified Big Data Specialty
- Honours or Master’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail