Latest Jobs at Amazon

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

•  Learn and use groundbreaking technologies.
•  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
•  Interact with leading engineers around the world.
•  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
•  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
•  Drive customer communication during critical events.
•  Drive projects that improve support-related processes and our customers’ technical support experience.
•  Write tutorials, how-to videos, and other technical articles for the developer community.
•  Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

•  First and foremost this is a customer support role – in The Cloud.
•  On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
•  Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
•  Career development: We promote advancement opportunities across the organization to help you meet your career goals.
•  Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
•  Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

 As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.

 Meet Kameliya: https://www.youtube.com/watch?v=BkdaVZlkwb0

BASIC QUALIFICATIONS
This role supports our services that focus on distributed, cloud infrastructure of AWS S3 storage, Cloudfront, Storage Gateway, Glacier, Simple Email Service, Snowball, AWS Elemental Media Services (Video streaming, Transcoding and storage solutions), Kinesis Video Streams, Elastic Transcoder, AWS Transfer for SFTP, Datasync and AWS Backup. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests.

•  Strong Unix/Linux or Windows system administration skills
•  Knowledge of client/server and distributed systems architectures.
•  Knowledge of filesystem, block and object storage.
•  Knowledge of Storage architectures and backup/DR strategies
•  Good understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.
•  Experience operating and troubleshooting email services and SMTP.

PREFERRED QUALIFICATIONS

•  Understanding of Content Delivery Networks
•  Experience troubleshooting filesystem, block and object storage
•  Experience with scripting (i.e. bash, Python, PowerShell etc.)
•  Detailed knowledge of storage protocols: iSCSI, NFS, SMB
•  Expertise with network troubleshooting and tools e.g. iperf, MTR, traceroute, dig,
•  Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
•  Understanding of video compression & Delivery (Codecs & Containers, Streaming Protocols)
•  Prior working experience with AWS e.g. AWS S3 storage, Cloudfront, Storage Gateway, Glacier, Simple Email Service, Snowball, AWS Elemental Media Services, Kinesis Video Streams, Elastic Transcoder, AWS Transfer for SFTP, Datasync and AWS Backup.
•  Experience with Cloud architecture patterns and distributed computing concepts
•  Messaging and Queueing experience
•  Experience working with REST API based services
•  Exposure to OS and networking security concepts and standard methodologies.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.