Latest Jobs at Clickatell

Purpose:

• The purpose of this role is to provide technical support and product advice to all Clickatell’s customers in a 24 x 7 x 365 environment. To provide superior customer service in all areas, which includes the company’s customer service needs and in all support channels. Attend to and log all telephonic, email, add chat queries on the CRM system. Enforce Clickatell’s rules, policies and terms of use insofar as client transactions and behavior is concerned. Assist customers with queries relating to payments, support and the like. General client relations and administrative tasks.

The role of our Champion:

• Resolve customer technical/sales queries or escalate to appropriate departments or team member to ensure resolution
• Achieve agreed set goals and company wide objectives
• Meet productivity and performance targets as determined by individual contract
• Quality targets met as per email, telephonic and chat monitoring quality assessment processes, and standards
• Accurately categorise cases for Business Intelligence reporting
• Compile Daily Handover reports
• Participate in product testing

Requirements
The capabilities of our Champion:

• Live up to our values: Be the Champion! Be Curious, Be Collaborative, Be Courageous, Be Creative.
• Excellent communication: Strong written and oral communication skills which can be adapted to a range of audiences
• Availability to work in a 24 x 7 x 365 environment
• Computer literate (MS Office, MS Windows, Internet and email)
• Foresight, analysis and logic, systematic and orderly planning skills
• Customer service orientated
• Must work well in a team
• Results orientated
• Pro-active
• Good written and verbal communication skills
• High tolerance level/patience
• Analytical integrity
• Logical thinker (strong troubleshooting skills)
• Work / perform well under pressure

Our Champion's journey thus far:

• Matric
• IT Diploma / Completed or studying towards an Information Systems or Computer Science degree would be an advantage
• Knowledge of the technical aspect of operating systems and Internet
• Minimum 3 year customer service experience
• Industry experience in either technology, financial services, payments or telecommunications will be advantageous
• Troubleshooting experience
• Basic selling experience
• Strong typing skills

Benefits
Why you will love being here:

• Healthcare, Pension Fund and Group Life benefit.
• Quarterly performance incentives
• Communication allowances
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave.
• Remote Working (our offices are currently open for essential use only due to COVID-19)
• Ongoing Learning with access to books, team training workshops and professional development.
• Virtual activities, events and coffee dates.
• Home office set-up with laptop, screen, internet access and UPS.
• Anniversary awards

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Purpose:

• The primary objective of this role is to create test scenarios by utilizing performance and load testing methods and tools to test Clickatell's products and integrations under various parameters to ensure their long-term viability. You should have sufficient knowledge and experience to create automated performance test suites and execute these test packs using appropriate tools and simulators.

The role of our Champion:

• Design Performance Test Scripts for enterprise applications based on Requirements
• Participate in Performance bottleneck analysis and fixes
• Perform Performance Engineering & Performance Improvement activities
• Run and manage performance test campaigns
• Communicate progress and issues through regular Status Reports
• Collaborate with Business/ Application teams to improve system performance
• Assume primary responsibility as Performance Testing SPOC

Requirements
The capabilities of our Champion:

What we are looking for

• Expertise in Test Planning, Test Estimation, Test Strategy, Workload Design, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management & Configuration Management.
• Expertise in Performance Testing tools using JMeter / Performance centre.
• Execute Benchmark, load, stress, endurance, and other non-functional tests. Monitor application logs to determine system behaviour. Address all technical issues; facilitate the resolution and necessarily follow up with Development and other cross-functional departments.
• Analyse the CPU Utilization, Memory usage, Network usage, Garbage Collection and DB Parameters and DB Reports to verify the performance of the applications.
• Generate performance graphs, session reports and other related documentation required for validation and analysis.
• Publish results and receive appropriate signoff.
• Prepare detail status reports, and monitoring of all defects and issues.
• Identifying memory leakage, connection issues & Bottleneck problem in the application.
• Strong problem-solving skills and very good time management skills.
• Having prior practical experience in the following would be advantageous.
• Gitlab or other source control management tools
• Performance Testing of Chat-Commerce Applications
• Performance Testing of Web-Sockets
• exposure to AWS (Amazon Web Services) or other cloud-based infrastructures
• Working with geographically distributed teams
• Following personality traits are desired
• Assertiveness and the ability to convince others of right course of action and to explain a point of view convincingly
• Good interpersonal skills, verbal communication skills and able to communicate clearly
• Ability to write clear and concise documents, etc.
• Identify and effectively respond to the diverse needs of development department’s customers
• Able to work reliably and responsibly with geographically dispersed colleagues to achieve development and organisational goals as a member of a team
• Able to work alone, and to achieve development and organisational goals reliably and responsibly
• Foresight, analysis and logic, systematic and orderly planning, attention to detail

Our Champion's journey thus far: ·

• Minimum 5-7 Years of Relevant Experience in Performance Testing. ·
• Diploma in Information Technology, BTech (IT) or Computer Science Degree a significant advantage. ·
• ISEB/ISTQB certification in Software Performance Testing an advantage ·
• Experience in the Chat commerce or finance industry an advantage

Benefits
Why you will love being here:

• Healthcare, Pension Fund and Group Life benefit.
• Quarterly performance incentives
• Communication allowances
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave.
• Remote Working (our offices are currently open for essential use only due to COVID-19)
• Ongoing Learning with access to books, team training workshops and professional development.
• Virtual activities, events and coffee dates.
• Home office set-up with laptop, screen, internet access and UPS.
• Anniversary awards