Latest Jobs at Discovery Limited

Key Purpose

• We are looking for a Service Consultant within our niche and specialised Invest International business. Seeking a candidate who is client centric with a passion for customer service and who embrace our core purpose and values through every interaction

Responsibilities

• Updating callers on the progress of the instructions and providing accurate feedback on all instructions
• Providing feedback to callers on general investment information related to Global Products and Invest International processes
• Explaining the onboarding and servicing business rules and product rules
• Meeting and exceeding the IQS standards on the call centre objectives and Discovery standards
• Dealing with multiple telephonic queries from Investors, brokers and franchises on all Global products
• Query management: Ensure completion of all queries and final feedback / resolution provided to the initiator of the query
• Dealing with queries focusing on client satisfaction and client retention outcomes
• Routing queries to the correct departments or teams for adequate resolution and taking ownership of the query until resolved
• Accurate and timeous logging of all interactions on the applicable workflow system
• Achievement of product and soft skills knowledge targets
• Complete all mandatory training completely and timeously
• Adhere to risk and compliance requirements and ensure strict adherence to Guernsey regulation
• Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries, communication and correspondence
• Ability to provide timeous and quality feedback to direct line manager, Compliance or respective parties
• Utilizing all the Discovery systems required for all calls, queries and correspondence

Personal Attributes and Skills

• Service orientated and client centric; thrives on offering the best service to all clients
• The ability to work positively with people in a team environment
• The ability to display respect for the views and contributions of others
• Excellent verbal and written communication skills
• The ability to be supportive, empathetic however been diplomatic and assertive at the same time
• The ability to consult with others and share information and expertise with others
• Express opinions, information and key points of a discussion clearly
• Responds quickly to the needs of their callers and to the reactions and feedback of callers
• The ability to deliver results and exceed customer expectations
• Focus on customer needs and satisfaction
• Maintains high level of quality and productivity
• Works in a systematic, methodical and organised manner
• Consistently achieves objective and goals
• Adaptive to change; Resilient and embraces change
• Patient and objective
• Accepts new ideas and change initiates
• Adapts interpersonal style to situational circumstances
• Displays an interest in new experiences
• Rapidly learns new tasks and commits information to memory quickly
• Demonstrates an immediate understanding of newly presented information
• Gathers comprehensive information to support decision making
• Maintains a positive outlook and fosters positivity in the environment
• Focuses productively in a pressurized environment
• Keeps emotions under control during difficult situations
• Open to constructive feedback and learns from it
• Balances work and personal life
• Professional, Self-Motivated and pro-active
• Be able to prioritise work, under pressure and manage deadlines
• Willing to work overtime when required to meet the business needs

Education and Experience

• Matric
• Working experience within a LISP would be advantageous
• BComm Degree with specialization in financial management / investment management / business management / economics (or similar qualification)
• Computer literacy: Proficient in MS Office (essential)
• Basic mathematical skills

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Key Purpose

• Assist the Head of HR with the delivery of all People Services across the Corporate Function division, providing HR support to the various central services departments.], ensuring alignment with Department and Discovery People Strategy.

Areas of responsibility may include but not limited to

• Responsible for HR admin queries – leave, bursary, maternity, payroll, incentives, finance admin etc.
• End to end recruitment process.
• Managing onboarding, cross boarding and off boarding processes
• Coordinate training and development activities.
• Help with the planning of events and ad hoc queries.
• Provide IR support to Line Management
• Ensure staff movements are recorded accurately on Success Factor
• Provide assistance in creating new job profiles or revising existing profiles.
• Assist with the promotion and salary adjustment process.
• Conduct the stay and exit interview.
• Assist in general with talent management and other strategic HR initiatives.
• Assisting performance reviews and queries
• Provide feedback on engagement survey and manage focus groups.
• Data integrity and reporting
• Updating of position management
• Updating of area documentations
• Managing of bursary, performance, promotion cycles.

Personal Attributes and Skills

• Knowledge of general human resources policies and procedures
• Good knowledge of labour legislation
• Ability to collaborate with others in a team.
• Aptitude in problem-solving
• Excellent communication and people skills
• Good report writing and presenting skills.
• Outstanding knowledge of MS Office and HRIS systems (SAP Success Factor) will be a plus.

Education and Experience

• Matric Certificate / Grade 12
• NQF Level 6 Qualification: HR Diploma / Degree
• Minimum of 3-year work experience in talent acquisition
• Minimum of 3 years’ work experience as an HR Generalist or 5 Year experience as an HR administrator.
• Full understanding of smart people.
• Full understanding of IR processes.
   

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Key Purpose 

• Dealing with all queries related to Chronics and HIV. 

Areas of responsibility may include but not limited to: 

• Taking calls and dealing with Discovery queries; 
• Dealing with queries from franchises, brokers & the public; 
• Dealing with all queries related to Chronics and HIV 
• Dealing with all queries through to resolution; 
• Admin functions;  
• Policy changes to the product; 
• Working on Discovery Systems; 
• Assisting with escalated queries from brokers and franchises.

Personal Attributes and Skills 

• Self- motivated and pro-active; 
• Team player; 
• Assertiveness and can easily adapt to change; 
• Able to prioritize and work under pressure;  
• Very organized, positive, and service orientated;  
• Professional at all times;  
• Attention to detail; 
• Empathetic; 
• Sensitive

Education and Experience 

Essential:  

• Minimum 50% English, Maths / Maths Literacy or Accounting
• Excellent verbal and written communication skills;  
• Excellent administration skills;  
• MS Office and PC literate;  
• Contact centre consultant skill

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 Job Purpose

• This role will be reporting into the Group Company Secretary and will, together with the Group Company Secretary, work closely with the Board of Directors and Senior Management, to ensure a thorough understanding of all compliance and legal matters and the risks thereof.  The role will work closely with all relevant assurance functions to ensure that all statutory obligations are met and a high standard of Corporate Governance is maintained within the business.
• Further, the role will be responsible for ensuring compliance with requirements of the Companies Act, JSE Listings Requirement,  Code on Corporate Governance, Delegation of Authorities, internal processes, board resolutions and etc.

 Principal Accountabilities

• Governance
• Incorporating best practice corporate governance processes into board business and maintaining strong corporate governance frameworks in accordance with statutory requirements.
• Advising the Board, Committees and Group and Subsidiary CEOs on legal matters and issues of corporate governance.
• To ensure compliance of the provisions of Companies Law and other regulatory frameworks.
• Assisting with the preparation of Integrated Reports.
• Reviewing and implementing of the Delegation of Authority for the Group.
• Assisting in the preparation of prescribed submissions to the regulator e.g., notification of termination/ appointment of key individuals.
• To assist with matters concerned with the allotment of shares, and issuance of share certificates including maintenance of statutory Share Register and conducting the appropriate activities connected with share transfers and correspondence between the shareholders and the company
• Preparing documents for declaring dividend, updating registered addresses and/or change of directors and sending copies of minutes/resolutions/documents to auditors as required
• To prepare, approve, sign and seal agreements leases, legal forms, and other official documents on the company’s behalf, when authorised by the broad of the directors or the executive responsible.
• Handling due diligent requests.
• Working with the leadership team and senior stakeholders to deliver better good risk outcomes.
• Updating and/or generating corporate structure charts as and when required.
• Developing initial appointment letter and other documents.
• Developing of a Training Plan for Directors (including Subsidiaries).
• Updating policies with amendments approved by relevant committee / board and preparing execution copies.

Secretariat

• Reviewing and implementing of the Board Charter, Committee Mandates and Annual Work Plans.
• Developing and implementing of the Corporate Governance Corporate Calendar for the Group (including Subsidiaries).
• To assist with the arrangement and preparation of Board Meetings, notices of meetings, the agenda, record of proceedings and minute taking.
• Tracking and monitoring progress on action items list from Board, Board Committees and Management ensuring decisions made are communicated to the relevant stakeholders (for noting and/or actioning).
• Communicating with the chairpersons of various committees/Boards replying to and actioning queries.
• Arranging annual board evaluations and reviews and feedback thereof, and ensuring action is rolled out.
• Monitoring all preparation's incidental to the Annual General Meetings for DSY and its subsidiaries' Boards of Directors.
• Preparing of Written Resolutions for the various governance structures.
• Preparing of certified extracts from various governance structures and distribution thereof to relevant person(s).

Compliance

• To ensure that all statutory forms are filed and submitted in line with regulatory requirements.
• Filing of copy of special resolutions on prescribed form within the specified time period.
• To assist with the implementation of policies formulated by the directors.

Education; Knowledge and Experience

• Bachelor of law / Bachelor of Commerce, CIS or equivalent tertiary qualification
• Member of the institute of chartered secretaries
• Previous experience in a Company Secretarial role (including company law, corporate governance, statutory compliance and risk management).
• Experience in the Insurance environment will be advantageous.
• Business acumen and ability to think beyond the core responsibilities of a Deputy Company Secretary.
• 5 -8 years’ experience at Management level.

Role Specific Competencies

• Strong Knowledge of legislation (Companies Act, Insurance Act, JSE Listings Requirements and King IV).
• Excellent communication skills
• Attention to detail
• Manage meetings
• Record feedback from meetingsProject Management
• Administration

Financial Management

• Attitudes/ Leadership Competencies
• Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Examining information; and Adopting practical Approaches.
• Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; and Managing tasks.
• Business Leadership: Pursuing goals; Executionary; Upholding standards and practices; and Managing tasks.
• People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; and Interacting with various stakeholders.