Latest Jobs at Discovery Limited

Key Purpose

• The role of the Business Analyst (Intermediate) is to understand and analyze the problems the customer has through a structured process of interviewing, analyzing, modeling, validating and detailing the solution into a product requirements specification in an incremental way that enables customer’s agility. They will work actively with the developers and help them to understand the product requirements and will test the developed technical solution. The Business Analyst (Intermediate) will work primarily in defining generic solutions with multiple business areas and multiple teams that require integration of solutions. They will actively participate in defining Business Analysis best practices for the entire organization and contribute to Discovery Group’s best practices definitions as well. The Business Analyst (Intermediate) will contribute actively to the development of the Business Architecture of the organization.

Areas of responsibility may include but not limited to:

The successful candidate will be required to perform but not limited to the following key outputs in respect of the Enterprise Architecture Management portfolio:

Business Cases

• Customer Requirements Specification (CRS) – project specific and master:
• Problem Context Definition
• Customer Journey Definitions
• Business Terms Definitions
• Business Domain Models
• Business Process Definitions
• Business Rules Definitions
• Business Use Cases/Stories
• Business Requirements Models with dependencies

Product Requirements Specification (PRS) – project specific and master:

• Solution Context Definition
• Solution Domain Models
• System Process Definitions
• System Use Cases/Stories Realizations
• Sequence Models
• Statechart Models
• Interface Definitions
• System Quality Definitions
• GUI Definitions

Change Requests

• Requirements Traceability Matrix
• Peer Review Records
• Test Packs – project specific and master
• Scenario Definitions
• Test Cases

Business Cases

Customer Requirements Specification (CRS) – project specific and master:

• Problem Context Definition
• Customer Journey Definitions
• Business Terms Definitions
• Business Domain Models
• Business Process Definitions
• Business Rules Definitions
• Business Use Cases/Stories
• Business Requirements Models with dependencies

Product Requirements Specification (PRS) – project specific and master:

• Solution Context Definition
• Solution Domain Models
• System Process Definitions
• System Use Cases/Stories Realizations
• Sequence Models
• Statechart Models
• Interface Definitions
• System Quality Definitions
• GUI Definitions
• Change Requests
• Requirements Traceability Matrix
• Peer Review Records

Test Packs – project specific and master

• Scenario Definitions
• Test Cases
• Test Results

Project Documentation

• Project Plan
• Project Monitoring and Control Tracking Report
• Perform Project Management activities across multiple projects, such as providing the client as well as relevant team members with estimates of the duration of tasks
• Release Notes
• Training Material

Competencies

The successful candidate must demonstrate the following competencies:

• Problem solving
• Critical thinking
• Innovation drive
• Customer service orientation
• Business writing and verbal skills
• Presentation and facilitation skills 
• Business and System Process mapping 
• Business Domain modelling
• Software testing pack design
• Functional testing
• Excellent communication skills
• Results orientation
• Conflict resolution 
• Negotiation skills 
• Project management 
• Time management

Education and Experience

• Minimum IT degree level education (BCom or BSc in information systems or computer science)
• Minimum 3 years’ experience in a Business Analyst role
• Strong Consulting experience
• Business experience and product knowledge
• Knowledge of BABOK, ITIL, CMMI, PCMM
• Technical knowledge of UML, XML, SQL
• Exposure and experience in BPMN Process Design
• Exposure and knowledge of industry compliance standards and legislation
• It will be an advantage if the candidate has AI LLM usage skill as part of their responsibilities

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Job Purpose

• The monitoring officer is required to execute on the monitoring plan approved by the governing body, through evaluation of control activities to provide assurance that control activities are conducted in compliance with the highest compliance obligations.

Areas of responsibility may include but not limited to

• Contribute towards the development of monitoring plans to ensure compliance with amongst others FAIS and subordinate legislation, POPIA, EEA, etc.
• Perform planned and adhoc monitoring reviews in line with Discovery’s Monitoring Methodology, Guidelines and Standards aligned to best practice.

Be able to independently:

• Document monitoring review scopes and draft engagement letters.
• Prepare working papers for compliance monitoring reviews.
• Identify, analyse, and document risks, controls, and processes.
• Identify the root-cause analysis of all monitoring outcomes.
• Compile reports, indicating outcomes of monitoring exercises and recommendations to senior management in the business.
• Communicate and follow up on identified risks, trends, and corrective actions to be taken by relevant stakeholders.

Education and Experience

• Relevant undergraduate qualification e.g., LLB, BCom, BA, Audit and/or certification in Compliance Management.
• Must be able to interpret and apply legislation to varying business environments within financial services.
• 1-3 years’ experience in compliance monitoring, Internal audit, or assurance in financial services.
• Must be able to analyse data and interpret results.
• Excellent communication skills and present concepts clearly and concisely.

Personal Attributes

• The successful candidate must have personal drive to achieve personal/organisational goals
• Possess excellent organisational skills to ensure that daily tasks are performed timely
• Be able to adapt to short-term change quickly and calmly
   

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Key purpose

• To generate qualified sales opportunities by engaging existing clients, pitching relevant campaigns and products, and transferring warm leads to Integration Specialists for conversion.

Key Outputs

• Warm up and qualify leads for handover to Integration Specialists.
• Drive client engagement through campaign-based outreach.
• Achieve daily and weekly lead generation and engagement targets.
• Accurately capture and maintain lead interaction data.
• Provide actionable feedback on lead quality and campaign effectiveness.
• Support the execution of targeted lead activation strategies.

Personal attributes and skills

• Takes initiative and works independently.
• Adapts well to team environments and builds strong relationships.
• Communicates fluently, clearly, and persuasively.
• Demonstrates strategic thinking and problem-solving ability.
• Manages time effectively and works toward organizational goals.
• Focuses on customer needs and satisfaction.
• Follows policies and procedures with attention to compliance.
• Performs well under pressure and maintains high productivity.

Qualification & Experience

• Matric (essential).
• No prior experience required — ideal for candidates looking to start a career in sales or call centre environments.
• Advantageous: Exposure to customer service, sales, or lead generation environments.
• Strong communication skills and willingness to learn.
• Comfortable engaging with clients over the phone.
• Basic computer literacy (MS Word, Excel).
   

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Key Purpose

• The Senior Marketing Manager partners with business to develop and implement integrated, strategically aligned marketing solutions and delivers marketing, digital, PR, written communications and brand projects.  The incumbent operationalises strategy through project management and delivers within budget, applying best practice marketing principles and leveraging key partnerships internally and externally.
• In addition, the Senior Marketing Manager provides specialist marketing advice to stakeholders and is responsible for managing, coordinating and coaching a team.

Areas of responsibility may include but not limited to

Manages the Marketing Department and provides marketing direction and support across the BUs

• Provides input into the Marketing, Digital, Brand and Communication Strategy
• Implements the Marketing, Digital, Brand and Communication Strategy, operational plan and targets for area of responsibility.
• Implements principles and workflows to ensure marketing strategy is aligned to Discovery marketing model and overall business strategy.
• Implements fit for purpose marketing systems, policies and practices and continually reviews and improves on them.
• Creates innovative, consistent, integrated solutions to improve business practices, processes and synergies to increase sales, efficiencies or effectiveness. 
• Unpacks complexity and provides new ideas and thought leadership to drive sales and engagement with Brand.
• Secures approval for all content relating to the organisation's reputation destined for internal and external publication.
• Works cross-functionally to help develop advertising and promotional programmes, pricing, and positioning and manages information flow between the department, clients and service providers.
• Collates, compiles and reports on key business metrics.
• Proposes initiatives and identifies opportunities for growth, expansion or new direction.
• Conceptualise and manage a marketing plan for new business acquisitions and new partnerships
• Conceptualise and execute marketing plans for rewards and recognition programmes

Manages people and ensures continuous improvement and professional development

• Fosters an environment conducive to cross-functional skills transfer and integrates and harnesses team specialities and talent.
• Cultivates an environment where creativity and innovation are encouraged and provides necessary guidance, coaching and support in this regard.
• Ensures team is highly motivated, challenged and supported.
• Implements fit for purpose marketing systems, policies and practices and continually reviews and improves on them.
• Recruits and develops quality staff as required in consultation with the Divisional Manager and Head of Marketing and HR.
• Ensures staff are clear about their roles, procedures and practices - conducts regular performance contracting and review processes.
• Delegates responsibility and authority whilst monitoring and managing performance 
• Maintains up to date professional and technical knowledge and keeps abreast of industry trends and pertinent legislation.
• Ensures team has excellent product and technical knowledge in order to deliver strategy and build brand.
• Contributes to team success by ensuring team commitment and cohesion; values individual contributions and shows respect for others.
• Respects diversity and encourages an environment that values inclusivity.

Builds and manages operational relationships with Internal Stakeholders

• Interfaces with senior business colleagues to contribute to brand or communication strategy.
• Researches local and international trends and business enablers and makes recommendations for their customisation and incorporation into operations.
• Provides expert guidance to colleagues on industry best practice.
• Participates in meetings and forums to share knowledge, encourage innovation and manage complexities.
• Manages, balances and aligns customer requirements and quality of service to build brand presence and strength.
• Uses customer feedback to inform service delivery improvements.

Builds and manages External Relationships and Key Partnerships

• Engages with business partners, resolves conflicts and builds effective relationships. 
• Collaborates with stakeholders to plan and implement solutions to business challenges.
• Aligns key business strategies and goals and ensures deliverables are communicated to internal and external customers; secures necessary documentation and sign-off.
• Builds and maintains vendor and supplier relationships, ensuring good communication and clear expectations.
• Facilitates constructive partner meetings.
• Ensures that the company's image is enhanced in all interactions with external and internal stakeholders
• Creates opportunities for keeping the organisation and its products/ services in front of public and the trade.

Operationalises, aligns and optimises large strategic Marketing Projects

• Liaises with different business units to understand business needs as they relate to marketing and business campaigns.
• Develops and manages the execution of multiple projects from conception to post implementation.
• Project manages and ensures effective delivery of all campaigns
• Ensures campaign activities translate into profits or other strategic business objectives and creates value for customers and shareholders.
• Oversees short/medium term planning and optimises resource allocation across projects
• Monitors and measures the success of marketing initiatives, drives corrective action and advises the organisation accordingly.
• Guides and enables change management initiatives and communication requirements for all projects.
• Defines and plans delivery of projects from start to completion within the scope, budget, agreed time-lines and to specified quality requirements.
• Performs a coordination and liaison role between project team members and business.     
• Identifies possible risks and opportunities and provides contingency plans.
• Analyses the internal service delivery processes, identifies areas for improvement and makes changes to comply with best practices

Competencies

• Leading and Supervising
• Working with People
• Persuading and Influencing
• Presenting and Communicating Information
• Creating and Innovating
• Planning & Organising
• Delivering Results and Meeting Customer Expectations
• Adapting and Responding to Change

Education and Experience

• Relevant Bachelor's Degree : Honours in BA / B.Comm in Marketing / Communications or other relevant qualifications
• 6 - 8 years marketing / industry experience
• Sound knowledge of content marketing, writing, editing, proofreading
• Experience in the Financial industry, specifically in  sales and distribution preferable
• Sound marketing project management and prior experience in the consumer / finance industry preferred.
   

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Areas of responsibility may include but not limited to

 Strategic

• Assist in attending to management queries.
• Build / maintain relationships with the Discovery companies and other Assurance Providers:
• Discovery Invest, Life, Employee Benefits, Insure, Corporate, Health, Vitality RSA, Vitality Group,Vitality Health, Vitality Life, External Audit.
• Facilitate the maintenance of risk profiles (inherent & residual view of IT risks).
• Challenge risk management information received from the business and provide meaningful input to management on where IT risk management processes and controls can be improved.

Technical

Knowledgeable in:

• IT General Controls
• Application Controls
• Technical Infrastructure
• Project and Programme Management
• Cyber and Information Security
• Data Assurance, Data Analytics, continuous auditing via Computer Assisted Auditing Techniques
• (CAATs): advantageous

Operational

• Ensure audits are performed in line with Audit Methodology.
• Provide feedback to Audit Management on the planning, execution and reporting of the audits.
• Obtain input from the Audit Management relating to risks associated with the audit topic.
• Ensuring that all risks are addressed for the specific audit engagements.
• Follow up with Group Risk, Compliance and Forensics on any pertinent issues affecting a particular audit.
• Defining the purpose, scope and audit approach of each audit for assigned areas of audit coverage.
• Assist Audit Management in determining the scope of Internal Audit assignments.
• Prepare engagement letter for review by Audit Management.
• Prepare/review the Audit Planning Memorandum (APM).
• Prepare/review approved system descriptions, walkthroughs and/or process flow diagrams and address/raise review notes where applicable.
• Prepare/review risks and controls matrix (RACM) and address/raise review notes where applicable.
• Prepare/review test procedures and address/raise review notes where applicable.
• Obtain approval from Audit management with regards to any changes to RACM, audit test procedures / sample sizes.
• Perform testing and document working papers on Audit Software where applicable.
• Review working papers on Audit Software (performed by IT Auditors) and raise review notes where applicable.
• Prepare/review the Audit Finalisation Checklist at the end of an audit.
• Close day to day supervision of the IT Auditors and process of work.
• Provide regular progress updates (at least weekly) on audit assignments.
• Keep track of the budget and timesheets on a weekly basis and submit to Audit Management.
• Escalate in timely manner to Audit Management if deadlines are not going to be achieved.
• Escalate cases where feedback is not received.
• Advise Audit Management immediately of any problems experienced on an audit section.
• Monitoring of the quality of work performed by the audit team and taking corrective action (where applicable).
• Provide training and supervision to audit team in order to ensure that that the required audit objectives are met and that adequate practical coverage is achieved.

Ultimately responsible for quality of audit files (MK or other).

• Proactively take on additional tasks as requested by Audit Manager.
• Provide meaningful input and monitor the effective and timely implementation of management actions to address any control weaknesses identified through risk profiling, risk events and control self- assessment.

Follow-ups

• Follow up on outstanding audit issues and management actions.
• Preparation and submission of follow-up progress reports for risk and/or audit committees.

Development

• Self-development: studying, attending courses, external courses, e-Learnings.
• Present training to the IT audit team.
• Completion of mini-appraisals
• Schedule meetings with Audit Manager for the combined review of mini appraisals.

General

• Stay up-to-date with Internal Audit profession and industry developments.
• Ongoing development and improvement of audit methodology.
• Travel if required.

Education and Experience

• B Degree or equivalent (and relevant) qualification (with Computer Science / Computer Auditing / Information Systems / Auditing as majors)
• CIA / CISA / CISM / CRISC / CGIT (one or more of the afore mentioned is required)
• 2+ years audit experience
• IT General Control Reviews.
• Application control reviews.
• Essential knowledge:
• Internal Controls
• Risk management framework (COSO)
• IT General Control reviews
• Application Control reviews
• Internal controls
• Corporate and IT governance
• IT Infrastructure technical knowledge (reviewing of databases and operating systems)
• CAATs / data analytics
• Cyber and information security
• Computer literacy

The following would be deemed as an advantage (and would be required for career progression):

• Studying towards or in possession of relevant Bachelors or Honours Degree
• Financial Services experience

Competencies

• Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations
• Communication Skills: able to communicate clearly both verbally and in writing.
• Relationships: building relationships with auditees, business and external auditors.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information

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Key Purpose of the role

• This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

• Long Term Insurance – Discovery Health:
• Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectivelynd prioritize and execute tasks in a high pressure environment
• Ability to work indepeently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook

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Key Purpose

• The digital product manager is responsible for maximising the value of the product and the work of the development team. This role has an extensive list of duties and responsibilities which requires an agile mindset that drives different dimensions; technical, business and design. The digital product manager is responsible for tackling and solving difficult problems for customers and the business.

Areas of responsibility may include but not limited to:

• Collaborate with stakeholders across the Discovery Group, particularly product houses, businesses, distribution channels (intermediated and direct) , actuarial analytics, and data science to understand business needs and opportunities.
• Translate business needs and opportunities that align with the Adviser 360 vision, strategy and roadmap as the custodian of the Distribution Technology stack.
• Collaborate with and provide guidance to a cross-functional team of architects, analysts and developers and ensure that delivery is high quality, aligned with business requirements and within the Adviser 360 framework.
• Actively participate in technical discussions and solution design to understand implementation complexities.
• Collaborate with Distribution management to design, refine, and implement the target operating model for Distribution and its primary internal stakeholders. Manage the product backlog and prioritise initiatives based on business value, strategic importance and technical feasibility.
• Drive continuous improvement in data quality, accessibility, and usability.
• Define KPI’s and success metrics, continuously measuring product performance and optimising for efficiency and business impact.
• Measure and communicate the business impact of Distribution Technology initiatives on key strategic value drivers.
• Research and analysis of the market, users, and the roadmap for the products.

Required Skills and Experience

• Deep knowledge of the insurance industry, an understanding of its revenue and profit drivers, working knowledge of how businesses, distribution channels and marketing can use data to drive value.
• Proven experience in product ownership or management of data platforms/solutions.
• An understanding (and willingness to deepen understanding) of business concepts.
• Demonstrated leadership experience in managing technical teams.
• Experience in stakeholder management across different organisational levels.
• Strong analytical and problem-solving skills.
• Ability to translate complex technical concepts into business value propositions.

Experience with agile methodologies and practices.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Relevant professional certifications (e.g., Agile, business analysis) are advantageous.
• 5+ years of experience in business analysis/product ownership/product management.
• 3+ years of leadership experience.

Essential Skills You’ll Bring To The Table
The necessary skills that we require for this role include but are not limited to:

• Experience presenting business ideas, project progress and future plans to senior stakeholders.
• Experience in implementing process improvement on their team.
• Strong written and verbal communication skills.
• Able to make good judgements by analysing complex and varied information.
• Good grasp of metrics and statistics.
• Inquisitive and questioning by nature.
• Able to organise and plan work.
• Ability to take on information and learn new subjects.