Latest Jobs at Discovery Limited

Role Purpose

• The Head of Total Rewards is accountable for defining and executing Discovery's enterprise-wide Total Rewards strategy, encompassing executive remuneration, compensation, benefits, recognition, reward governance, pay equity, analytics, and future-focused reward innovation.
• This role serves as the organisation's foremost subject matter expert on reward and acts as a trusted advisor to the Executive Committee, Remuneration Committee, and Board on remuneration strategy, executive compensation, shareholder-aligned reward practices, and workforce competitiveness.
• The incumbent will combine commercial acumen, technical reward expertise, governance excellence, and advanced analytical capability to ensure Discovery's reward practices attract, retain, motivate, and reward exceptional talent while supporting organisational performance and sustainable growth.

Areas of responsibility may include but not limited to

Strategic Total Rewards Leadership

• Develop and execute a comprehensive Total Rewards strategy aligned to Discovery's purpose, business strategy, talent agenda, and culture.
• Ensure reward programmes strengthen Discovery's Employee Value Proposition and differentiate the organisation in the talent marketplace.
• Continuously evaluate market trends, emerging reward practices, legislative developments, and workforce expectations.
• Drive innovation and transformation across remuneration, benefits, recognition, and reward delivery.
• Position reward as a strategic enabler of organisational performance, employee engagement, and long-term value creation.

Executive and Board Remuneration

• Lead the design and governance of executive reward frameworks, including fixed pay, short-term incentives, long-term incentives, and retention strategies.
• Serve as the principal remuneration advisor to Executive Committees, Remuneration Committees, and Boards.
• Deliver robust remuneration analysis, benchmarking, and strategic recommendations to support executive reward decisions.
• Conduct local and international remuneration benchmarking to ensure competitiveness and alignment with market standards.
• Ensure executive remuneration supports shareholder interests, organisational performance, governance requirements, and sustainable value creation.

Compensation Strategy and Incentive Design

• Establish and maintain enterprise-wide remuneration frameworks, salary structures, grading methodologies, and job architecture.
• Lead annual remuneration review cycles and salary planning processes.
• Design, implement, and govern short-term and long-term incentive schemes.
• Drive equitable and market-competitive pay practices across the organisation.
• Provide strategic guidance on remuneration decisions relating to critical talent, scarce skills, and leadership appointments.

Benefits Strategy and management

• Define and lead Discovery's benefits strategy to optimise employee value while ensuring financial sustainability.
• Oversee retirement funds, medical aid, insured benefits, and related reward offerings.
• Evaluate benefits effectiveness through utilisation analysis, employee feedback, and return-on-investment metrics.
• Manage relationships and negotiations with benefit providers to ensure service excellence and cost effectiveness.

Recognition and Performance Culture

• Develop and execute enterprise-wide recognition strategies that reinforce Discovery's values, behaviours, and performance culture.
• Measure and monitor programme effectiveness through employee experience and engagement insights.

Reward Analytics, Insights and Pay Equity

• Lead enterprise pay equity and gender pay analyses to drive equitable and fair reward outcomes.
• Develop advanced reward analytics, workforce intelligence, and executive reporting capabilities.
• Deliver data-driven insights that inform strategic workforce and reward decisions.
• Identify emerging reward trends, remuneration risks, and retention challenges through predictive modelling and analytics.
• Build executive dashboards and reporting frameworks that support governance oversight and informed decision-making.
• Recommend interventions to address pay gaps, inequities, and workforce competitiveness risks.

Governance, Risk and Compliance

• Ensure compliance with all applicable legislation, taxation requirements, regulatory obligations, and corporate governance standards.
• Develop, maintain, and oversee remuneration and reward governance frameworks, policies, and controls.
• Lead reward-related audit engagements and compliance reviews.
• Identify, assess, and mitigate reward-related risks across the organisation.

Financial and Vendor Management

• Develop and manage reward-related budgets and financial plans.
• Optimise reward investment to balance employee value with organisational sustainability.
• Oversee relationships with remuneration consultants, benefits providers, pension fund administrators, and reward partners.
• Monitor and evaluate vendor performance, service delivery, and commercial effectiveness.
• Deliver cost-effective reward programmes without compromising employee experience or market competitiveness.

Leadership and Capability Development

• Lead and develop a high-performing Total Rewards Centre of Excellence.
• Build reward capability across HR Business Partners, People leaders, and senior executives.
• Provide thought leadership on reward strategy, market developments, and emerging workforce trends.
• Foster a culture of innovation, collaboration, accountability, and continuous improvement.
• Create succession pipelines and future capability within the reward function.

Future-Focused Reward Leadership in an AI-Enabled Organisation

• Leverage AI, advanced analytics, automation, and digital technologies to enhance reward strategy and decision-making.
• Develop innovative and personalised reward solutions aligned to employee preferences, career stages, and workforce demographics.
• Champion ethical, transparent, fair, and responsible use of AI within reward practices.
• Support the development of predictive models that identify retention risks, reward effectiveness, workforce trends, and talent competitiveness.
• Drive the evolution of skills-based pay approaches and reward frameworks for future-critical capabilities.
• Ensure Discovery remains at the forefront of reward innovation in an increasingly digital and AI-enabled workplace.

Personal Attributes and Skills

•  Integrity and Judgement: Demonstrates the highest levels of integrity, professionalism, confidentiality, and ethical leadership.
• Attention to Detail: High accuracy and maintains meticulous attention to detail across remuneration calculations, executive reward recommendations, governance reporting, financial modelling, and board submissions.
• Commercial Mindset: Balances employee value, organisational sustainability, shareholder expectations, and governance requirements.
• Innovation Orientation: Challenges conventional approaches and embraces emerging reward practices, advanced analytics, and AI-enabled solutions.
• Collaboration and Influence: Builds trusted relationships across executive leadership, governance forums, HR teams, and external partners.

Work Experience

• Minimum 15 years of progressive Human Resources experience.
• At least 10 years of senior leadership experience within Remuneration, Benefits, Compensation, or Total Rewards functions.
• Extensive executive remuneration and incentive scheme experience.
• Significant experience advising Executive Committees, Boards, and Remuneration Committees.
• Experience within a large listed, multinational, financial services, healthcare, or highly regulated organisation.
• Proven track record leading reward transformation, modernisation, and operating model improvements.
• Demonstrated experience integrating technology, analytics, and workforce insights into reward decision-making.
• Experience overseeing annual salary review cycles, executive reward governance processes, benefits strategy, and enterprise-wide compensation frameworks.
• Experience managing complex stakeholder environments with multiple governance and regulatory requirements.

Preferred

• Experience with SAP SuccessFactors Compensation Module.
• Direct experience supporting Remuneration Committees and Board governance processes.
• Experience within an organisation undergoing digital, workforce, or AI-enabled transformation.
• Exposure to international remuneration frameworks and global reward benchmarking

Education, Qualifications and Professional Accreditation

• Bachelor's Degree in Commerce, Accounting, Finance, Economics, Human Resources, Industrial Psychology, or a related field.
• Global Remuneration Professional (GRP) qualification and/or South African Reward Association (SARA) certification.
• Relevant professional standing within the reward, finance, governance, or HR profession.

Preferred

• CA(SA) strongly preferred.
• Honours Degree, Master's Degree, MBA, or equivalent postgraduate qualification.
• Certified Compensation Professional (CCP), Global Reward Professional (GRP), or equivalent reward certification.
• Additional qualifications in Analytics, Data Science, Finance, Governance, Executive Reward Management, Actuarial Science, or Workforce Analytics.

Professional Registration

Preferred

• South African Institute of Chartered Accountants (SAICA).
• South African Reward Association (SARA).
• Institute of Directors South Africa (IoDSA).
• Relevant internationally recognised reward and remuneration bodies.

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Key purpose

• To achieve targets that will grow Discovery Gap. Build the brand and ensure that clients engage our range of products and benefits and experience our shared value offering and get clients to be healthier.

Key Outputs 

The successful individual will be required to perform on, but not limited to the following key outputs:

• Consistently achieve monthly sales and activations target set by the business
• Communication to members telephonically and email
• Attending to general administration
• Conduct financial needs analysis
• Meet all Quality and Compliance requirements
• Overcome objections

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans
• PC literacy, email, word, excel

Qualification & Experience

• Matric
• At least 1- 2-years sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC Literacy Email, word, excel
• Tertiary qualification would be an added advantage
• NQF level 5 and RE5 qualification

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Key Purpose

• To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.

Areas of responsibility may include but not limited to:

• Operate mainly in the office (may be required to visit a provider offsite)
• Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals
• Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)
• Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes
• Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases
• Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT

Personal Attributes and Skills

• Delivering results and meeting customer expectations
• Presenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions
• Adapting and responding to change
• Persuading and influencing
• Analyzing
• Adhering to principles and values

Education and Experience

• Matric - Maths/Accounting and English with 50%
• Basic MS Office Knowledge
• Minimum 6 months experience as a Contact Centre Consultant in Customer Services
• Minimum of 6 months Claims Specialist experience

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Key Purpose

• Discovery Health is South Africa’s leading medical scheme administrator, providing administration and managed care services to more than 3.3 million beneficiaries. We support Discovery Health Medical Scheme, the country’s largest open medical scheme.
• The Marketing Manager role is within the team responsible for Member Engagement portfolio. Our focus is on helping members understand, access and use the healthcare benefits, tools and support available to them, enabling better health decisions and outcomes throughout their healthcare journey.

The Marketing Manager supports:

• The development and delivery of engagement initiatives that improve member awareness, understanding and utilisation of healthcare benefits and services.
• The implementation of integrated marketing campaigns that educate members, encourage positive health behaviours and drive meaningful engagement at key moments in their healthcare journey.
• Translating business and member needs into effective engagement strategies and working collaboratively across teams to ensure consistent, high quality execution aligned to the Discovery marketing model.
• This portfolio plays a pivotal role in shaping how members experience the Scheme, ensuring communications are relevant, personalised and actionable, helping members navigate their healthcare journey with confidence while improving member satisfaction, health outcomes and long-term retention.

Areas of responsibility may include but not limited to

Supports marketing strategy and translates business needs into solutions

• Works with business stakeholders to unpack marketing briefs and business requirements, translating them into clear and actionable marketing plans
• Contributes to the development of integrated marketing solutions across channels that align with brand guidelines and best practice
• Ensures all outputs are aligned to the Discovery marketing model and business objectives
• Applies sound judgement in balancing stakeholder needs, timelines, and quality of delivery

Delivers and manages marketing campaigns and projects

• Manages the end‑to‑end execution of marketing campaigns, from briefing to delivery
• Coordinates internal teams and external partners to ensure timely, high‑quality implementation
• Works across multiple projects simultaneously, ensuring prioritisation and effective delivery
• Identifies risks, addresses challenges, and ensures plans are executed effectively
• Conducts post‑campaign analysis, measuring impact and recommending improvements

Builds and manages stakeholder relationships

• Builds and maintains strong working relationships with internal stakeholders and partners
• Collaborates across teams to ensure alignment and delivery of shared objectives
• Communicates clearly and effectively to manage expectations and drive outcomes
• Supports resolution of challenges and manages conflict constructively where required

Drives proactive and reactive marketing delivery

• Proactively identifies opportunities to improve marketing effectiveness and bring new ideas forward
• Supports feasibility assessments and contributes to continuous improvement initiatives
• Responds effectively to business needs and ad hoc marketing requirements
• Contributes to optimising processes and ways of working

Functional Competencies

• Strategic thinking (Basic–Intermediate): Understands business context and contributes to marketing plans that support broader objectives
• Brand building (Intermediate): Applies brand principles and demonstrates good judgement in developing compelling marketing outputs
• Partnerships (Intermediate): Works effectively with stakeholders to deliver shared outcomes
• Integrated execution (High): Executes integrated marketing campaigns across channels with attention to detail and consistency
• Business performance (Intermediate): Understands key metrics and uses insights to improve campaign effectiveness

Core Competencies

• Strong understanding of Discovery audiences, products, and internal structures
• Awareness of media channels, including digital, social, and production processes
• Ability to translate complex or technical information into clear, audience‑appropriate messaging
• Strong communication and presentation skills (written and verbal)
• Effective stakeholder collaboration, influencing, and relationship‑building skills
• Strong planning, organisation, prioritisation, and multitasking capability
• Solid problem‑solving, decision‑making, and ability to improve processes and outputs
• High attention to detail with a focus on quality execution and delivery
• Proactive, self‑driven, and resilient, with the ability to work under pressure
• Collaborative, adaptable, and solution‑oriented, with confidence and a strong work ethic

Education and Experience

• Minimum 3 year relevant undergraduate degree or diploma, honours preferable
• Preferable 3 years experience in Marketing, PR or Communication
• Relevant industry experience – healthcare, pharmaceuticals and/or financial services

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Key Purpose

• To join our Enterprise Architecture team (System Architects, Enterprise Architects, Developers) The Java Developer (Senior) will Translates Requirements specifications into design artifacts and executable code without errors.  Analyses and resolves defects. Follows technical standards and consults with BA and Architect on technical issues. Actively follows latest IT developments and best practices and proposes new innovative solutions with an ability to implement them in the environment. It is continuous researcher of best technology trends and can learn quickly and apply any IT innovations. Participates in peer reviews for code consistency. Actively coaches other developers during code review to ensure understanding and application of coding standards. Performs coaching as part of peer review. Takes a more proactive role in team development and process improvement.

Areas of responsibility may include but not limited to

• Senior Developers operate at an advanced competency level across collaboration, coaching, process management, customer engagement, consulting, risk management, and solution design. They demonstrate independence, leadership, and technical depth by guiding others, resolving complex challenges, and contributing to team growth and process improvement. In contrast, Intermediate Developers typically apply established solutions, follow defined processes, and address complex problems within the organization.
• Builds capability through learning, active participation, and process ownership. Takes initiative, manages people and work processes, provides constructive feedback, drives continuous improvement, and delivers complex solutions across the organization.
• Supports team objectives by sharing knowledge, communicating consistently, motivating others, resolving conflict, and leading or following as required.
• Takes ownership of personal development, seeks input from others, and supports growth through feedback, coaching, multi-skilling, and development planning.
• Owns and improves processes by managing resources, reporting progress, recommending enhancements, and removing bottlenecks.
• Builds positive client relationships by understanding needs, responding to queries, managing expectations, monitoring satisfaction, and sharing relevant information.
• Communicates information clearly, keeps knowledge current, understands the client’s business, validates requirements, makes recommendations, and involves others where appropriate.
• Applies risk policies, escalates non-compliance, resolves issues, and recommends improvements to risk management practices.
• Solves complex and unfamiliar problems by applying appropriate solutions, managing escalations, assessing business impact, preparing contingencies, and encouraging innovation.
• Shares researched information, updates knowledge repositories, identifies gaps, and initiates corrective actions.
• Completes assigned tasks, communicates project updates, and delivers projects with a single key dependency or focus area.

Personal Attributes and Skills

• Software release management 
• Solution Design and Implementation 
• Software testing and Test Driven development 
• Software deployment and maintenance 
• Change control 
• Time management and prioritization 
• Analytical and problem solving skills 
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision 
• Excellent written and verbal communication skills 
• Can help with quality assurance and provide comments 

Education and Experience

• Minimum of 8 years’ experience in source code development.
• Minimum BSc degree in Computer Science or Mathematics.
• An honors or master’s degree would be advantageous.

Expert level at:

• Java version 11 to 21, Spring/Spring Boot 3, Spring AI, Hibernate/JPA experience, Oracle and PL/SQL knowledge (or similar SQL knowledge), Atlassian product stack, GitLab and related technologies (Docker, Kubernetes, Nexus, Harbor, HashiCorp), Monitoring tools (Dynatrace)
• Use of LLM’s for coding and design and ability to build an agentic systems
• Formal modelling languages (UML, ArchiMate etc.) , modelling tools (Enterprise Architect),
• Methodologies: Agile including Continuous Integration and Test Driven Development

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Job Purpose

• The Business Engineer Associate consistently works to update and further improve end to end processes. You will enhance the Bank’s overall efficiency and reduce costs by conducting analysis, design and optimisation of critical business processes, from design through to post-implementation support. You will work closely with business owners and subject matter experts, as well as Technology & Architecture, Project Management and Change Management to optimise client and staff experience and ensure integrated and sustainable process solutions. As a business engineer in a digital bank, you will consider emerging technologies to create automated and efficient processes.

Areas of responsibility may include but are not limited to

• Designs processes that are innovative, efficient and which leverage digital technologies.
• Conducts detailed data analysis, design and modelling of the Bank’s critical processes.
• Uses best practice research to drive business and solution designs.
• Collaborates and communicates effectively with the rest of the team and key business stakeholders.
• Facilitates and participates in design driven workshops.
• Documents, business processes and other design artefacts.
• Extracts business requirements and reviews functional specifications as input into systems development.
• Deeply understands integration areas and is able to adapt them to design work.
• Conducts ongoing assessments of the operational business processes efficiency and drives continuous improvement and process maturity with a strong innovation mindset.
• Aligns with the SDLC Project methodology and supports driving delivery outcomes.
• Ensures alignment of multiple stakeholders across different areas to agree outcomes – acts as a bridge between business and technical.
• Builds strong relationships and communicate very clearly with all levels of stakeholders.
• Acts as a change agent during pilot and implementation of newly designed processes and heightens awareness of process with an “end to end” mindset.
• Effectively articulate design work into training and content for business consumption.
• Participates in capacity building and skills transfer.
• Proactively analyses processes and solutions to identify areas for improvement and drives these initiatives alongside other work.

Work Experience

Required:

• 3-5 years’ experience in business process analysis, process design and / or comparable consulting experience / operational role where these skills have been developed
• Proven track record of delivering analytical, strategic and process optimization projects
• Proven ability to deliver in a hands-on environment, taking full accountability for work objectives and associated benefits while working with a broader team
• Retail banking experience with specific exposure to client facing channels and operations

Preferred (would be advantageous):

• Experience in working on IT implementation projects or working in blended delivery teams (e.g. Agile)
• Management consulting or strategic business architecture experience.
• Relevant additional qualifications in the industry
• Experience working in a Digital Bank

Qualifications

Required:

• Any bachelor’s degree related to business analysis, process design, engineering

Preferred (would be advantageous):

• Honours or Master’s degree
• Relevant additional qualifications in the industry – e.g. process accreditation, specific payments, agile, tool based accreditations etc.

Technical Skills or Knowledge

• Business analysis
• Process design
• Business design
• Understanding of systems supporting banking processes
• Ability to do detailed data analysis
• Demonstrated ability in using enterprise modelling tools, e.g. Enterprise Architect, would be advantageous
• Experience and demonstrated ability to use Atlassian suite – Jira, Confluence
• Understanding of banking risk management

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• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• To demonstrate inspirational leadership, promoting an environment of high energy, motivation and business focus. Being accountable for the team's business plans, improve the activity and performance of each team member, and to build, manage and develop relationships with internal stakeholders as well as external clients and Financial Advisers. As well as to increase the sales of the product range through technical up-skilling of Financial Advisers and their Assistants and through providing business support to the Financial Advisers.

Areas of responsibility may include but not limited to

• Vest all new financial advisers with Discovery processes and assistance with SmartAdvice
• Review new business pipelines – follow-up and tracking of business
• Assist with quotations
• On-going product support to financial advisers
• Dealing with queries and providing information on a range of sales and service issues
• Liaising with internal departments on processing issues
• Building relationships with internal departments to ensure superior service is offered to clients
• Keeping up-to-date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives
• Exceed annual targets for Business Unit.
• Provide Marketing tools and training to assist financial advisers in selling of Discovery products.
• Aid Business Consultants in growing their Business.
• Measure monthly performance targets for financial advisers
• Must have an overall awareness of the financial services market and can relate the work with the team.
• Must understand and support the team in developing sound product knowledge and in their specialist consulting roles.

Competencies

• Have a track record of sound people management skills, ideally in a sales environment.
• Ability to effectively demonstrate coaching, supervision and development skills.
• Have a sound understanding of sales skills
• Have strong leadership and influencing skills
• Must have a high level of self-motivation and be achievement orientated
• Must have the ability to cope in changing and difficult circumstances, maintain a "can-do" attitude within the team
• Ability to demonstrate excellent communication skills, which can be adapted to meet the requirement in diverse circumstances
• High level of confidence
• Results driven
• High Attention to detail
• High degree of Flexibility
• Self-motivated individual
• Persuasiveness
• Good relationship building skills
• Effective time management

Education and Experience

• Minimum: Matric with Maths & English and at least 3 years broker consulting experience with a proven track record

OR

• Minimum: Matric with Maths and English as well as a relevant degree and 2-3 years corporate experience
• Beneficial: Insurance Qualifications (e.g. CPF, RE1, RE 5), Business Degree or Diploma
• Knowledge of Discovery products would be a strong advantage
• Sound knowledge of Insurance Industry (Short Term, Health, Risk & Investment)
• Knowledge of underwriting process
• Broker consulting experience in an insurance company or investment house
• An understanding of financial planning
• Knowledge of MS Office Suite
• At least 5 years’ experience/knowledge of Discovery LIFE & INVEST product

Other

• Own insured transport, cell phone and driver’s license
• Willingness to undertake business travel in Gauteng

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Key Purpose

• The key purpose is to support the risk management function in the Life and Invest business by delivering against and facilitating the risk management programme and activities.

Areas of responsibility may include but not limited to

• Consistent, on time delivery of the risk reporting requirements for the Corporate Employee Benefits
• Chairing and presenting and Risk Executive Committees.
• Stakeholder management - ensuring the accurate reporting of risk exposures within the various business functional units through regular formal engagement with management.
• Managing the risk profiles of the Group Risk and Umbrella Funds businesses to ensure the information on the profiles is up-to-date, relevant and an accurate representation of the business environment.
• Performing risk assessments as required by the risk management plan.
• Supporting the Head of Risk in delivering on the Risk Management plan for the Life licence businesses.
• Providing technical risk management support in business meetings, and risk reviews.
• Provide input into Risk Management strategy and policies.
• Promoting a strong risk management culture within the business through engagement, challenge of risk information.
• Supporting and guiding junior staff.

Education and Experience

Essential:

• Matric
• BCom, BSc (Risk Management or Finance) from an accredited institution
• 5 years’ work experience in a risk management or related position

Advantageous:

• Risk Management degree
• 3 years’ work experience as a Risk Manager

Technical Skills and Knowledge

Essential:

• Understanding of relevant regulations and compliance requirements applicable to the SA financial sector
• Strong analytical and communication skills
• Ability to manage projects related to risk assessment, mitigation, and compliance
• At least 3 years of insurance and/ or investment platform experience

Advantageous:

• Familiarity with risk management frameworks such as COSO, ISO 31000, or NIST.

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Job Purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Telesales. 
• Sell the Discovery Products via inbound and outbound calls. Manage and convert various lead types that are generated by the business. Respond to new leads regarding product enquiries with the intent of possible conversion into a sale.

Key purpose

• To achieve targets that will grow Discovery Gap. Build the brand and ensure that clients engage our range of products and benefits and experience our shared value offering and get client to be healthier.

 Key Outputs 

The successful individual will be required to perform on, but not limited to the following key outputs:

• Consistently achieve monthly sales and activations target set by the business
• Capture all client application information accurately on the system
• Based on client profile ensure that correct products are sold to clients
• Meet all Productivity requirements
• Meet all Quality and Compliance requirements
• Successfully complete all ongoing assessments

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans
• PC literacy, email, word, excel

Qualification & Experience

Essential

• Matric
• At least 1- 2-years sales experience, preferably in an outbound telesales environment
• NQF5 and RE5 qualification
• Tertiary qualification would be an advantage
• PC literacy, email, word, excel

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Key Purpose:

The successful applicant will be responsible for but not limited to the following job functions:

Assessing the case in relation to the following:

• Members clinical history
• Members benefit structure
• Clinical Information and coding supplied
• Level of care provided
• Appropriateness of the facility
• Appropriateness of the treating doctor
• Appropriateness of treatment
• Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline Funding to ensure that the member gets the appropriate level of care
• Discharge planning by providing the member with alternatives to receive treatment (This includes Hospital @ Home, Homecare etc.)

Effective and accurate communication to all stakeholders:

• Case update to the provider
• Funding decisions and benefit confirmation to the members
• Request for additional information from the treating doctor or practice manager
• Engaging with Patient Services Manager and hospital staff
• Handling escalations from Providers and internal stakeholders
• Preparing and presenting complex case to clinical review
• Trend Analysis of inefficiencies and proposals to correct
• Appropriate internal case referrals for clinical management

Operational Targets:

• Attend to patients on daily report
• Review all low acuity admission requests
• Quality of processes

 Education and Experience:

The following requirements are essential:

• Matric
• Must be a Registered Nurse
• Valid SANC Registration
• 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
• 2 years Managed health care experience 
• Microsoft Office (Specifically Excel experience)
• Valid Driver’s License and own transport ( working hours are between 08:30 -17:00 & travel up to 50KM may be required)
• Effective Communication Skills (Verbal & Written)
• Telephone Etiquette
• Active Listening Skills

The following requirements are advantageous:

• 1 – 2 years ICU experience
• Knowledge of DH SOP’s and Process experience (internal only)
• Provider payment arrangements (internal Only)
• Clinical coding knowledge of ICD-10 and/or CCSA

 Personal Attributes or Competency Profile

The Discovery Person

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

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Key Purpose

• The Actuarial Analyst is a high‑impact role within the office of the CEO reporting to the Executive Associate of Discovery Insure, working at the centre of executive decision‑making. The role supports the CEO, Executive Associate and Senior leaders to deliver rigorous analysis, structured problem‑solving, and execution  across priority strategic initiatives. The Actuarial Analyst combines strong analytical capability with operational support and sound business judgement to inform decision making, shape business performance and drive strategic initiatives.

Areas of responsibility may include but are not limited to:

Strategic Advisory & Executive Support

• Generate data‑driven insights and scenario analyses as input into strategic recommendations for Exco discussions.
• Prepare executive briefs, board papers, presentations, and analytical reports.
• Coordinate strategic initiatives across actuarial, underwriting, finance, risk, and operations teams.

Actuarial Analytics & Technical Expertise

• Develop dashboards and insight packs used in executive and governance forums.
• Support evaluation of strategic initiatives and business cases.
• Strengthen profitability monitoring through portfolio reviews and performance dashboards.
• Ensure actuarial models are accurate, updated, and aligned with professional standards.

Business Performance & Insights

• Analyse trends across claims, underwriting, growth, and retention.
• Identify improvement opportunities and help design interventions with business units.
• Provide insights on market movements, emerging risks, and competitor behaviour.

Project Management & Delivery

• Lead or assist with cross-functional projects (e.g., product development, digital transformation, pricing system upgrades).
• Track project milestones, risks, and outcomes and provide regular updates to the Executive.

Stakeholder Engagement

• Liaise with actuarial teams, data science, underwriting, finance, and risk departments.
• Support communication between the Executive Associate, the Discovery Insure executive committee, senior leaders and other stakeholders including regulators, auditors, and industry bodies.

Knowledge and Skills:

Discovery Insure’s Actuarial Analysts must be exceptional. They must demonstrate:

• Strong actuarial modelling and analytical capabilities.
• Proficiency in actuarial tools and analytics software (e.g., SAS, SQL, R, Python, Emblem, Radar, Power BI).
• Excellent data interpretation and financial analysis skills.
• Understanding of underwriting principles, claims behaviour, and insurance product structures.
• Experience in pricing, reserving, capital modelling, or risk management - Advantageous.
• Exposure to regulatory frameworks (SAM, IFRS 17) - Advantageous.
• Experience working directly with senior leadership - Advantageous.

Education and Experience

Education:

• Matric (Essential)
• Bachelor’s degree in Actuarial Science or related quantitative field.
• Good exam progress or a nearly qualified Actuary (e.g., ASSA, IFoA). 

Minimum Experience:             

• Consulting experience with a top tier consulting firm such as McKinsey, Bain, BCG etc. preferable.
• Minimum 4 years strong analytical or business focus, and a proven record of academic excellence. Extensive business and/or technical experience with a proven track record of innovation, entrepreneurship, delivery and performance across multidisciplinary areas and projects.
• Experience in actuarial, consulting, strategy, analytics, or commercial roles within financial services is advantageous.

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Key Purpose

• The role has multiple facets, the first being to become completely familiar with existing software models to maintain and enhance them. Equally important is the development of new software models and functionality for the team.
• A less challenging but equally important role is running the software programs on a daily and monthly basis – these are called production runs. The programs that need to be run include software developed in-house as well as third party software. For all these, the  input files need to be created, usually by means of C/C++ programs, SQL and shell scripting. Some of these input files themselves can be complex in nature, being created of data from multiple sources.
• Running these production runs can involve working outside of office hours, for which time off is granted in lieu of overtime pay. Finally a requirement is to develop ad-hoc programs and front-ends for the team to be able to run various programs themselves – usually through a web page.
• It is important for the candidate to be able to work on their own to solve various technical challenges that may arise. Thought must be given to the latest  and future  technologies and methodologies that may better address these challenges. Although C/C++ has traditionally been used for its superior performance, an open mind must be kept to using the correct technology to address current and future requirements.
• Although guidance will be provided at the beginning, the candidate must work towards being able to make decisions on their own. To this end, a good understanding must be gained of the basic clinical principles, such as clinical coding, that are instrumental in all software developed and run by the team. It is also expected of the candidate to keep current with new developments in software and modelling techniques

Areas of responsibility include but may not be limited to 

• Maintaining and enhancing existing software
• Developing new software
• Creating input files
• Collating output from the various programs for loading into a database
• Running or assisting with production runs
• Developing simple front-ends (usually web-pages) to enable the team to run the programs themselves on a single record basis
• Keeping third party software up to date by updating license keys etc.
• Developing ad-hoc programs and scripts as required by the team
• Investigating new technologies and methodologies to keep the software current.

Personal Attributes and Skills - high proficiency required 

• High proficiency in C/C++ and Python
• A good knowledge of SQL and relational databases
• Proficiency in Unix/Linux shell scripting.
• Good knowledge of Unix/Linux
• Technical computer knowledge – e.g. using shared memory, binary files etc.
• Must be able to work unsupervised (mentorship is provided)
• Enthusiasm and willingness to learn 

Personal Attributes and Skills – proficiency required

• Unix/Linux command-line experience
• Working knowledge of Microsoft Office products; MS-Word, MS-Excel
• Working with a source-level debugger (for C) and IDE for Python
• ProC (Oracle’s SQL interface for C)
• XML / XSLT
• HTML / CSS
• PHP
• Java/Javascript
• Any other web technologies such as APIs

Education and Experience – minimum 

• Computer-related tertiary qualification – or minimum 5 years’ experience working in a highly technical environment
• Minimum 5 years’ Python and C or C++ programming experience
• Minimum 5 years’ experience software deployment in a Unix/Linux environment.
• Minimum 3 years’ SQL experience
• 2 years shell scripting (knowledge of awk or perl advantageous)
• 1 year HTML programming exposure
• 1 year XML/XSLT programming exposure
• 6 months PHP programming
• 2 years working with MS-Excel, MS-Word etc.

go to method of application »

Job Purpose

• To provide strategic relationship and scheme management for Restricted Membership Medical Schemes under Discovery Health’s administration. The role entails the ownership, facilitation and oversight of a number of smaller and less complex restricted schemes’ regulatory, legislative, governance and compliance requirements, risk management requirements, managed care requirements, administration requirements, including but not limited to servicing, systems, website and mobile app development, implementation and management of service level agreements and contracts, ensuring SLA adherence, general administration, communication and marketing requirements, underpinned by exceptional relationship management and solving for schemes’ complex needs.

Key Outputs

LEGAL, GOVERNANCE & COMPLIANCE

• To ensure that the schemes managed have governance structures in place and to ensure that these structures are applied and adhered to.
• Compliance with all requirements in terms of the schemes’ annual regulatory calendar.
• Liaise with the Regulator regarding key scheme deliverables and communications.
• Drafting, updating, and managing various administrative, managed care and other contracts (including third party contracts).
• Ensure that the contracting process is correctly applied and administered and that all contracts are updated as required.
• Drafting, implementing, and monitoring all schemes’ policies, mandates, and resolutions.
• Drafting and updating schemes’ rules as required by law. Engaging the Council for Medical Schemes and its Regulator regarding the approval of rule amendments.
• Ensure effective and accurate implementation of all scheme rules and rule amendments across the business as and when required.
• Responsible for oversight of regulatory change management and guidance on compliance impact on the various schemes.
• Manage and oversee significant regulatory projects.
• Provide strategic guidance in decision-making on compliance or regulatory matters.
• Ensure overall adherence with Service Level Agreements.

RISK MANAGEMENT

• Identify new risks and monitor existing risks through review and analysis of risk incidents, key risk indicator breaches, assurance provider findings, outcomes of special reviews, etc.
• Assist with compiling risk registers for all areas, ensure significant risks are escalated to appropriate people and reflected in registers, and monitor the efficacy of controls.
• Support and manage the SRM team in respect of alignment with scheme strategies and ensuring reporting of scheme key cost and utilisation drivers in the SRM environment (including development and presentation of creative proposals to address such issues).
• Work within a shared value approach to ensure approved projects' successful development and implementation.

STRATEGY, RELATIONSHIP MANAGEMENT & STRATEGIC REPORTING

• To assist in developing and implementing the schemes’ growth strategy, brand strategy, partnerships and the interface with unions, employers, and employees, where relevant.
• Assistance in preparing the strategy, costing of benefits and impact analysis of proposed changes.
• Review current processes and rules of the Scheme to ensure that practice follows reported information and assess improvement opportunities.
• Liaison between different parts of the business to ensure overall implementation of Scheme strategies and decisions.
• Sustainable client relationship with the schemes and all its management structures.
• Negotiate, consult, influence, and build relationships with key internal departments and external organisations from time to time, such as professional bodies, marketing agencies, and research organisations.
• Assist in coordinating and communicating key strategic risk management initiatives and outcomes at the various meetings of Boards of Trustees. 
• Coordinating the correct outcome of contracts in design and implementation.
• Assist with the take-on process of new schemes and maintaining client relationships.
• Attend all scheme board and subcommittee meetings as required.

FINANCE & AUDITS

• Liaison with Auditors (internal and external) regarding various audits agreed throughout the year.

OPERATIONS

• Liaison with departments to ensure query resolution and collating of information to be passed on to the respective Boards and/or Subcommittees of the Boards.
• Liaise with clinical staff and the clinical risk department with respect to delivering the schemes’ expectations of our schemes.
• Plan, lead, organise and control the activities of the administrator to deliver on Scheme requirements.
• Liaise with staff across the business regarding queries.
• When necessary, liaise with the claims department regarding payment of claims.
• Attend all client operational meetings.
• Manage and oversee significant scheme projects.
• Ensure benefit and contribution changes are implemented annually across the business, including marketing, training, service teams, etc.

MARKETING & COMMUNICATIONS

• Ensuring the schemes’ interests and brand needs are met and sustained within Discovery.
• To support Marketing Services in the design and development of the schemes’ marketing material, including material regarding their year-end processes/launches, Annual General Meetings, and all other member, employer, and provider communication.
• To support schemes and Marketing Services in developing and designing below-the-line and above-the-line advertising strategies and campaigns.
• Support Marketing Services in ensuring the schemes’ website design and content remains updated.
• Support Marketing Services in ensuring the schemes’ mobile app design and content remains updated.

SYSTEM DEVELOPMENT & REPORTING

• Oversee the development of, and initiate requirements for new reporting and PowerBI (or other) dashboards and templates for scheme reporting.
• Identify opportunities to improve and automate reporting.
• Proactively identify trends and perform other data analyses.
• Ad-hoc reporting requirements as requested by schemes.
• Oversee the preparation of Board and Sub-committee reports.
• Assume responsibility for reporting on Fraud Waste & Abuse at various Boards or Sub-committees of the Board.
• Compile or arrange for the compilation of reports for Board meetings and/or according to schemes’ needs.
• Ensure development of schemes’ websites.
• Ensure development of schemes’ mobile app.
• Ensure implementation of benefit and contribution changes annually across the various systems, including claims, administration, communication, digital tools and internal reference tools, etc.
• Ensure schemes updated about new trends systems and services such as machine learning tools and AI and ensure ongoing implementation of these tools as and when required.
• Liaise with the Business Intelligence department for the necessary reports required.
• May be required to take responsibility for specialised reporting such as IT Security and IT Governance reporting.

DISCOVERY REPRESENTATION

• Ensuring the Discovery profitability, strategic imperatives and operational interests are protected, and targets are met in terms of fee structuring and new scheme initiatives.
• Represent the Discovery position on key issues at relevant forums/schemes.
• Where required, responsible for relationships and communication between the various Discovery subsidiaries.\
• Ensuring colleagues and other work streams consider the needs of the schemes when developing new products, processes, communication, and structures, etc.

STAFF MANAGEMENT

• Management of Fund Associates and Fund Coordinators.
• Upskilling and developing Fund Associate or Fund Coordinator.
• Recruitment of new Fund Associate or Fund Coordinator, where required.
• Ongoing review and assessment of performance relative to KPIs.
• Maximise work efficiency and productivity.
• Firm and consistent approach to ongoing performance measurement and management of Fund Associate or Fund Coordinator.
• Resolution of all IR issues in conjunction with HRM.
• Coaching and mentoring of Fund Associate or Fund Coordinator to achieve client objectives.
• Development and training in respect of succession planning.
• Drive training interventions to close skills gaps.
• Mentoring and coaching of staff.
• Creating and maintaining a positive work environment for your Fund Associate or Fund Coordinator, ensuring we meet client requests and needs and acknowledge a job well done.
• Encourage and motivate your Fund Associate or Fund Coordinator to resolve issues, accomplish goals and influence their career mobility

Skills and Education required

• Bachelor’s Degree OR a minimum of 24 months of medical scheme industry experience.
• 5-7 years of Fund Management experience.
• 5 years of leadership in the corporate environment
• 2-3 years of clinical experience is advantageous (advantageous)
• 2-3 years of compliance/legal /finance experience (advantageous)
• Matric
• Bachelor’s degree
• Finance Qualification (Advantageous)
• Legal Qualification (Advantageous)
• Clinical Qualification (Advantageous)