Latest Jobs at Discovery Limited

Key Purpose 

• The role is pivotal in detecting and responding to cyber events which includes reviewing and continuously improving the management of the Cyber threats. The position requires strong technical and analytical expertise with sound leadership attributes. The primary focus is to ensure that all malicious activity is detected timeously utilising and improving upon the cyber detection capabilities. 

Areas of responsibility may include but not limited  

• Optimise Blue / Red Team operations and maintain a working relationship with security operations teams, security officers, security architects, development, network, server and web teams  
• Contributing information and recommendations to strategic plans and reviews.  
• Preparing and completing Incident response action plans; identifying trends; determining system improvements; implementing change.   
• Coordinate and manage hi volume complex Cyber Security focused engagements whilst also responding to and managing security events and engage in security investigations   
• Systematically test and forensically detect system vulnerabilities,   
• Conduct risk pathway analysis, assist with combating global system penetrations,   
• Identify and escalate high priority events, prepare and present management risk and remediation assessment reports, and serve as a team lead to mitigate future attacks,  
• Develop an operational support plan for the sustained success of the program – including KPIs of teams, training and development of staff and identify process improvements. 

Personal Attributes and Skills  

• Excellent knowledge of technology environments  
• The ability to articulate security in non-technical business impact terms   
• Customer Service Orientation, Result Orientation, Negotiation skills  
• Personal organisation and time management skills  
• Time and Task Delivery Management  
• Professional Communication (written, verbal/presenting and listening)  
• Interpersonal skills - Ability to build relationships with people from all different backgrounds and at different job levels  

Qualifications & Experience 
 
Essential   

• IT related Diploma / Degree  
• Basic IT qualifications (A+, N+ or equivalent)  
• Advanced Security qualifications (CISSP, CEH, OSCP, OWASP or equivalent)  
• 10+ years IT Experience  
• 10+ years’ experience in Information Security across 4 or more domains  
• 8+ years direct incident response, cyber security  

Advantageous   

• Relevant Security certifications (GPEN, OSCP, CREST,etc)  
• Expertise with security assessment methodology, vulnerability Risk management, OWASP model, CVE ratings   
• Advanced knowledge of networking protocols and equipment   
• Comfortable with packet analysis and forensic tools   
• Knowledge of a managed security service provider operating model.   
• Firewalls, IDS/IPS, Web Firewalls, Sandboxing, and other security tools.   
• Scripting with Bash, Batch, Perl, or Python – beneficial.   
• Strong understanding of Unix/Linux operating systems.   
• Ability to read web and application server logs to determine potential breaches.   
• Ability to read and action upon logs from endpoint security and malware detection tools   
• Ability to set strategic goals via cyber security industry trends in areas surrounding threat intelligence,   
• SIEM technologies and correlation.   
• Familiarity in cyber security forensics is a plus   
• Network security certifications a plus  

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Key Purpose of the role  

• The Primary Function of this role is to provide expertise in the disability assessment processes within the assessment team to ensure that Disability claims management from Early identification to Claims termination, are of an acceptable standard, to assist the team in overcoming barriers to performance and to ensure that leadership of the team is performed according to best practices advocated by Discovery 

Areas of responsibility may include but not limited to:

• Accurate assessment, investigation, and validation of assessments across the Disability Management process in accordance with the goals, objectives, processes and standard operating procedures
• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity.
• Providing effective, efficient, and professional service to all our stakeholders, both telephonically and through written correspondence.
• Maintains, report, arrange, organize, and update the systems and procedures
• Responding to queries ensuring they are resolved timeously and effectively and managing workflow
• Data analysis and reporting to various stakeholder
• Client meetings
• Quality assurance of assessments
• Manage projects relevant to the Disability claims team to ensure delivery within the agreed timeline
• Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
• Analyse processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
• Guiding and motivating staff
• Display speed and execution in assessing and Disability claims cases per day to ensure outcomes are delivered.
• Discuss complex, large, and substandard lives with Line Manager, CMO and Reassurers.
• Conduct accurate Disability claims requirement setting within SLA to meet objectives.

Education and Experience

• Medical qualification required with a minimum of 2 years clinical or insurance experience (Occupational Therapy or Physiotherapy is preferred)
• Intermediate – Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential
• Knowledge of the Group Life Product
• 1 – 2 years of working experience in claims project development, process improvement and case management is preferential
• 3 – 5 years' experience in disability claims management

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Key Purpose

• Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility but not limited to:

Design:

• Translate business requirements into technical designs/solution documentation adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements.
• Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures.
• Conduct unit testing and fix any defects found

Testing:

• Verify, build stability and quality with the development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support. 

Knowledge and Skills

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• Broad understanding of how to put together an EE-based business solution from scratch
• Spring/Springboot
• SDLC Knowledge
• PostgreSQL
• EJB
• HTML
• JSF
• JQuery
• JAXB
• SOAP Web services
• Message Driven Beans
• UML
• XML/XSD

Minimum Requirements

Education:

• Matric
• BSc Computer Science /Information Systems degree
• Formal Java qualification

Experience:              

6+ years’ experience in Java development with exposure to core competencies listed:

• Spring/Springboot
• SQL

Advantageous Experience:

• REST Web services
• JSON
• Business Process Management Tools
• Apache Camel
• Apache Webserver Configuration
• JBOSS Configuration
• CSS
• GIT
• Integrated Build Tools
• HTML 5
• Knowledge of Short-term Insurance industry

Working knowledge of:

• Software development within SDLC
• Unit Testing
• Dynatrace/Splunk
• Data modelling and design of database structures

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Key Purpose 

• To oversee and be responsible for, but not limited to, all training for the Insure Claims area. To design and develop Training Programmes and Material by applying the ADDIE principles according to high quality standards of the Insure Select business and to evaluate training cycles and update material when necessary. This involves the process of identifying the skills, knowledge, information and attitude gaps of a targeted audience and creating, selecting or suggesting learning experiences that close this gap, based on instructional theory and best practices from the field.

 Areas of responsibility may include but not limited to

• Complete the full Training Cycle (Assess needs, plan, develop, coordinate, train, monitor and evaluate)
• Identify Performance, skills, knowledge, information and attitude gap analysis for the Insure Claims Department.
• Design, outsource and/or suggest learning experiences to fill identified performance gaps within the Insure Claims Department including soft skill training.
• Assess the impact of training interventions on employee performance.
• Develop, implement and facilitate onboarding training for new employees.
• Update and implement all standard operating procedure (SOP’s) for Insure Claims
• Develop, implement and facilitate training programmes for existing staff to ensure continued alignment to business products, SOP’s and processes.
• Ensure high level of customer service through appropriate training, development and coaching initiatives.
• Conduct audits to identify training gaps and ensure these identified gaps are filled timeously. 
• Change influencer – can help manage change, must assist in influencing teams in a positive manner and be cognisant of all issues and challenges within the Insure Claims area.
• Be the Quality custodian ensuring improved quality delivery through training and coaching initiatives. Inclusive of managing the quality assessment questions & dashboard.
• Drive a Culture of Customer service excellence.
• Deliver training for product launches, systems and new products.
• Report on outcome of training considering the Insure Claims strategic deliverables.
• Provide training that enhances the technical skills of the Insure Claims Consultant as professionals, ensuring they have a deep understanding of insurance policies, coverage, and claims procedures.

Knowledge, technical skills and expertise:

Short Term Insurance Knowledge

• Knowledge and understanding of the Personal Lines short term insurance products and services and how that can be used to meet customer needs.

Instructional Design

• Ability to create engaging and effective training programs tailored to the needs of the audience.

Communication

• Strong verbal and written communication skills to clearly convey complex information.

Customer Service

• Proficiency in handling customer queries and providing excellent service to ensure customer satisfaction.

Technical Proficiency

• Familiarity with e-learning tools and other training technologies.

Analytical Skills

• Ability to analyze feedback and performance data to continuously improve training programs.

Adaptability

• Flexibility to adapt training methods to different learning styles and evolving industry trends.

Claims Knowledge

• Knowledge and understanding of the Personal Lines short term claims processes and how that can be used to meet customer needs.

Education and Experience

• Matric (Essential)
• Minimum of 5 years’ experience in the Short-Term Insurance industry (Essential)
• Minimum of 1 years’ training and coaching experience (Essential)
• Minimum of 2 years' claims processing experience (Essential)
• Discovery Insure experience (Advantageous)
• Change Management (Advantageous)
• Project Management (Advantageous)
• Coaching or training certification or similar (Advantageous)

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Key Purpose of the role

• This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry. This programme is strictly for individuals living with a disability.

Areas of responsibility may include but not limited to

Long Term Insurance – Discovery Health:

• Learners will be given exposure to the long-Term Insurance business – client servicing, claims, business Intiatives and compliance.
• Call Centre: Medical Aid client servicing, claims, new business and health benefits administration.
• Successful candidates from the Learnership Program will be responsible for but not limited to the following job functions:
• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery.

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

Grade 12 is essential.

• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be currently engaged in post Matric studies (tertiary studies)
• Must not have any formal employment working experience (6 - 12 months experience in Part-time / temporary employment can be allowed)
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook
   

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Key Purpose 

• To underwrite all cases for VitalityLife, our UK based Life Insurance company, within authority limits and all benefits taking into account medical, financial, territorial and vocational risks of new and existing business. To support dedicated Key Distribution partners and advisors through various communication channels. To underwrite more complex cases which could include medical reports, aviation questionnaires, etc. 

Key outputs  

The successful applicant will be responsible for but not limited to the following job functions:  

• Building effective relationships with brokers, franchises and our internal system department to ensure successful execution of our deliverables and targets. 
• Make effective decisions by applying underwriting knowledge and experience to ensure that the risks involved have been weighed up. 
• Ensuring that the Underwriting system is efficient and effective by reporting systems difficulties to the relevant systems team. 
• Demonstrate a bias for speed and execution in assessing and underwriting a minimum of 50 cases per day to ensure outcomes are delivered. 
• Conduct accurate underwriting requirement setting within SLA in order to meet objectives 
• Make Underwriting decisions on Level 1 and Level 2 cases for effective problem solving. 
• Deal with underwriting related queries on the broker and franchises for better service delivery. 
• Managing the underwriting production for the first pass and level 1 (Path) work and to make sure SLAs are met in order to ensure a smooth flow in the system. 

Competencies and Skills 

Behavioural Competencies 

• Following instruction and procedures (Self-development) 
• Analysing (Managing Complexity) 
• Optimise work processes 
• Applying Expertise and Technology 
• Adhering to Principles and Values 
• Learning and Researching (Nimble Learning) 
• Presenting and communicating information (Communicating effectively) 
• Delivering results and meeting customer expectations (Customer focus) 
• Deciding and initiating action (Decision Quality) 
• Working with people (Collaborating) 
• Writing and reporting (Communicating effectively) 

Knowledge 

• Understanding VitalityLife Products – Advanced 
• Financial Principles and Interpretation – Intermediate 
• Understanding VitalityLife Systems – Advanced 
• UK Specific Insurance Legislation – Intermediate 
• Medical conditions – Intermediate 
• Understanding of Risk Management & assessment - Intermediate 

Skills 

• Computer literacy (MS word, Excel, AI tools) – Intermediate 
• Communication (Written & Verbal) – Advanced 
• Decision making / Independent thinking – Advanced 
• Analysis of information - Advanced 

Personal Attribute and Skills: 

• Customer Centric 
• Able to work during international business hours (UK Time zone) 

Education and Experience 

Education:  

• Matric/Grade 12 is essential (Mathematics, Biology/Life Sciences and English) 
• Medical Diploma advantageous 
• Insurance/Underwriting/Risk Management qualification is advantageous 

Experience  

• Medical or Insurance experience is advantageous 
• A minimum of 5 years working experience in an underwriting environment in the life insurance industry is essential. 
• Underwriting experience in United Kingdom may be advantageous.  

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Job Purpose

• The Monitoring Analyst proactively identifies, assesses, reports and mitigates compliance risks across Discovery Bank. The incumbent enforces and upholds Bank’s compliance standards. The Monitoring Analyst also participates in activities that drives a strong culture of compliance and internal control.

Areas of responsibility may include but are not limited to

• Manage compliance monitoring including personal account dealing, gifts and entertainment, conflicts of interest and political donations.
• Conduct impact assessments on key retail banking legislative and banking regulatory requirements as they relate to core retail banking processes and products.
• Review and strengthen control environment within the Retail Bank to ensure compliance with regulatory standards and minimise regulatory risk exposure.
• Report, track and monitor regulatory related risk incidents, issues and control gaps to full closure.
• Execute the Regulatory Compliance monitoring plan, within scope and timelines by reviewing control design adequacy and implementation effectiveness, bringing potential issues to the attention of the Senior Manager: Regulatory Compliance Monitoring.
• Produce reports for senior management on compliance monitoring findings, including sound and practical recommendations.
• Report writing and consolidation in respect of key internal to Bank committees, from a Regulatory Compliance perspective.
• Support the development of key compliance policies and standard operating procedures.
• Identify training and educational needs regarding compliance practices, make recommendations and develop training content.
• Support the implementation of the Compliance Risk Management Framework, and implementation of the Compliance Risk Management Plans and control gap analysis.
• Has an ability to advise on the establishment of effective Compliance frameworks, structures and core processes and the establishment and embedment of the same in relation to the core systems, platforms, processes, products of the proposed Banking business.
• Support the Senior Manager: Regulatory Compliance Monitoring, with Regulator and Audit reviews and oversee compliance actions.

Education and Experience

• Bachelor’s degree that includes legal, compliance and governance.
• Must have 3 -5 experience in retail banking as a compliance monitoring analyst,
• Must have strong understanding of retail banking applicable legislation,
• 3 – 5 years’ experience in process, risk and control assessment and monitoring.

Technical Skills

• Compliance concepts
• Highly organized and methodical with close attention to detail
• Regulatory risk in the financial sector would be advantageous.

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Key Purpose of the role

• This is a Skills Programme for people with disabilities and is designed to address the fundamental mathemetical literacy Unit standards at NQF level 4. This will ensure that the learner meets the entry criteria to the Long term Insurance Learnership. The programme consists of three (3) credit bearing unit standards and workplace readiness modules.

Areas of responsibility may include but not limited to:

• Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills:

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Specific Requirements:

• Must be a South African citizen
• Must be between the ages of 18-30 years
• Must have completed Matric with both English as well as a Second Language (minimum 50%, D symbol, level 4)
• May have either failed Matric Maths or did not have Maths as a Matric subject.
• Must have no completed tertiary qualification
• Must not be currently studying
• Must not have any formal work experience
• Must reside within travelling distance of Discovery office and training venue
   

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Key Purpose of the role

• This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

Long Term Insurance – Discovery Health:

• Call Centre: New business and health products administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

Grade 12 is essential.

• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook

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Job Purpose

• The Digital Marketing Consultant will be responsible for running digital channels projects, using digital and marketing best practice and leveraging internal and external relationships, to deliver within budget.

Areas of responsibility may include but not limited to

• Implementing new campaigns and enhancing digital channels and campaigns for Discovery Connect
• Changing or enhancing the creation of intuitive, informative user journeys across all digital channels that allow for easy navigation for a client when they require a Discovery product through Discovery Connect.
• Working closely with the Brand teams, Discovery Connect teams, and Discovery Digital teams to ensure a consistent, client centric experience.
• Creating and updating relevant digital campaigns  on the digital channels
• Creating and updating basic performance reports on digital channels
• Translation and implementation of communication into different media digital channels used for Discovery Connect) for different audiences.
• Keeping abreast with market trends and implement changes accordingly.

Competencies

Knowledge

• All relevant digital channels
• Critical elements of successful digital communication and channels
• Knowledge of digital marketing best practice - digital channels knowledge advantageous

Skills

• Exceptional verbal and written English communications skills
• Basic digital marketing skills including SEO, SEM, web analytics, social media and Email marketing
• Understanding of mobile user stories, journeys and design
• Exceptional attention to detail
• Above average ability to multi-task on multiple projects without compromising deliverables or stakeholder relationships
• Time and project management skills
• Ability to convert technical information to audience appropriate communication
• Influence and persuasion skills aligned to project deliverables
• Ability to work well in within the brand team as well as across cross-functional teams
• Ability to structure, present and sell new ideas

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Motivated
• Detail orientated
• Customer focused
• Work well under pressure
• Team player
• Results driven
• Reliability
• Empathetic

 Qualification & Experience

 Essential

• Minimum 3 year relevant undergraduate degree or diploma, honours preferable
• Minimum 2 years experience in Digital Marketing or other relevant digital role
• Relevant industry experience
• Financial Service experience would be advantegous
• Basic digital marketing experience