Latest Jobs at Discovery Limited

Key Purpose: 

• This position requires the successful candidate to manage legal disputes, regulatory complaints, and litigation, as well as providing legal assistance toDiscovery Health. 

Key Outputs 

The successful applicant will be responsible for but not limited to the following job functions: 

• Oversee legal advisor in drawing up the Heads of Arguments (HOA) for all Disputes. 
• Drawing up of all Section 48 hearings and Section 50 hearings at Council of Medical Schemes (CoMS) 
• Argue cases at CoMS for Section 48 Hearings as an admitted attorney and whenever possible for Section 50 Hearings. 
• Oversee the legal advisor in arguing cases before the Disputes Committee on behalf of DHMS at weekly Dispute Hearings. 
• Provide general legal advice internally for matters related to the Scheme rules and interpretation of the PMB legislation for which this position bears the legal responsibility. 
• Respond to legal letters of demand from members within strict deadlines as main legal respondent on behalf of DHMS and other Discovery Health administered schemes. 
• Manage the mediation process before a matter goes on appeal.Own legal relationship, in terms of Disputes and CoMS complaints, with the Discovery Health Senior Executive and Discovery Health Medical Scheme. 
• Providing input and representation at relevant senior forums throughout the Discovery Health business. 
• Own legal responses to CoMS and maintain positive relationship with all relevant stakeholders. 
• Update the Benefit Compliance Review team and relevant business areas on CoMS and Dispute rulings as required. 
• Provide monthly and quarterly trending and status reports. 
• Track industry trends relating to the Appeal committee and to the Appeal Board decisions; assist with implementation of these decisions into Discovery Health. 
• Accurate record keeping in line with company requirements and standards. 
• Provide legal expertise for complex legal matters across multiple areas when necessary. 
• Develop strategic and operational plans to minimize risk within the area. 
• Assist in ensuring the company complies with legislation (Medical Schemes Act) to avoid statutory and/or regulatory consequences. 
• Act as the liaison and provide the relevant level of instruction to the external legal panel comprising attorneys and advocates. 

Education and Experience: 

The following requirements are essential: 

• Matric 
• LLB qualification 
• Admitted Attorney or Advocate 
• At least 1 year working experience in the medical scheme environment 
• At least 5 years Litigation experience 
• Knowledge of Managed Care Environment 
• Sound knowledge of relevant Legislation 
• Excellent written and verbal communication skills in English 
• Basic computer literacy in Microsoft Office applications (must be proficient in Excel) 
• Drafting of legal documents e.g. Heads of Argument, opinions, and legal letters 

The following requirements are advantageous: 

• Knowledge of Discovery Health Medical Scheme and In-House products and protocols 
• At least two years’ experience in large law firm 
• Clinical /Medical knowledge 

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Job Purpose: 

• Discovery is a high-performance organisation which prides itself in attracting the best talent. Our environment is always buzzing with energy as smart, motivated people challenge themselves to find the best way to do things. In addition to being passionate about working in this fast-paced organisation, the successful applicant will be responsible for data extraction, analyses, modelling and BI reporting within the Marketing Data Science Hub team.

Key Duties and Responsibilities:

• Perform analyses, provide insights, and build predictive models that will assist with sales, distribution, and general marketing analytics.
• Expand the suite of automated analytical/KPI reports used by clients of the Marketing Data Science Hub team (relating to lead volumes, call centre metrics, campaign performance etc.).
• Be an enabler of performance marketing, i.e. perform analyses, provide insights, and build predictive models that will assist with:
• Client segmentation and ideal client identification.
• Development and implementation of targeted marketing strategies.
• Optimisation of call centre operations.
• Digital marketing optimisation.
• Source and provide customised data to the business.
• Guide business stakeholders in what data to extract.
• Improve processes and databases where opportunities arise.
• Interpret and disseminate information via reports and publications.

Personal attributes and skills:

• Strong analytical and statistical modelling/machine learning skills.
• Skill in producing BI reports and working with BI software tools (big advantage).
• Above average ability to work with, analyse and report on data.
• Ability to source data from both structured and unstructured sources.
• Good communication skills and ability to build relationships with key stakeholders.
• Ability to work under pressure and in conditions of change.
• A team player who can work alone when required and without supervision.
• Ability to multi-task and to manage workload.
• Organized
• High level of attention to detail.
• Resilience, enthusiasm, energy and drive.
• Positive, can-do attitude.
• Ethical and able to maintain confidentiality and manage boundaries.
• Aligned to Discovery values and core purpose

Education and Experience :

• Honours degree (or higher) in statistics, actuarial sciences, computer science (or equivalent, relevant qualification)
• Do you have 3+ years' experience with python or R?
• Do you have 2+ years’ experience with cloud platform (i.e. Google, AWS, Azure)
• Do you have 5+ years of work experience as a Data Scientist or Quantitative Analyst

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About the role

• The Strategic Account Manager will own the growth, development and strategic success of a portfolio of high-value customer relationships following onboarding by New Business. The role is responsible for increasing customer lifetime value through executive engagement, stakeholder management, strategic account planning, proactive customer servicing, expansion opportunity identification and customer advocacy.
• The successful candidate will act as a trusted Discovery Green advisor, helping customers navigate ongoing energy strategy, decarbonisation priorities and long-term business objectives, while identifying opportunities to deepen commercial value within existing relationships. The candidate will support with operational servicing, maintaining purposeful touchpoints, building and nurturing trusted client relationships, understanding evolving needs, and ensuring that requests and commitments are addressed timeously through coordinated internal follow-through.

Key Outputs / Job Responsibilities may include but are not limited to:

• Own a portfolio of strategic customer accounts and develop and maintain annual account plans.
• Build multi-year customer growth strategies and drive retention and expansion objectives.
• Conduct quarterly business reviews and ensure appropriate executive visibility across strategic accounts.
• Build trusted relationships across executive, sustainability, procurement, finance, operational and energy-management stakeholders.
• Develop stakeholder maps and maintain a clear understanding of customer decision-making dynamics, ensuring engagement is not dependent on a single relationship.
• Maintain proactive, structured and well-planned customer touchpoints throughout the relationship lifecycle.
• Build and nurture strong, long-term client relationships by understanding customer priorities, emerging concerns and service expectations.
• Act as a clear point of coordination for customer servicing, bringing together the relevant internal teams and maintaining accountability for timely follow-through.
• Monitor customer experience and service delivery, communicate progress clearly, and escalate risks, delays or unmet needs appropriately.
• Support customer onboarding and account enablement where required, creating a strong foundation for the ongoing relationship.
• Identify and develop opportunities relating to additional energy demand, new facilities, sites and locations, sustainability partnerships and innovation initiatives.
• Translate customer priorities into actionable account growth plans and coordinate the appropriate Discovery Green resources around them.
• Provide customers with relevant energy-market insights, industry developments, decarbonisation trends, regulatory developments, benchmarking and strategic recommendations.
• Help customers understand the commercial implications of inaction and support constructive, value-led decision-making.
• Develop customer references, case studies, speaking opportunities, events, media opportunities and customer success stories in collaboration with Marketing.
• Coordinate support across commercial, technical, operations, project delivery, marketing and executive leadership to provide a unified customer experience.
• Use influence rather than formal authority to mobilise internal support and resolve customer

Personal Attributes and skills

• Strategic and commercially minded, with the ability to connect customer needs to long-term value.
• Customer-centric and service-oriented, with strong ownership, responsiveness and follow-through.
• Confident engaging senior executives and diverse stakeholder groups.
• Excellent written, verbal, presentation and relationship-management skills.
• Able to teach, tailor and challenge constructively while aligning stakeholders around better decisions.
• Highly organised and able to manage competing priorities in a fast-paced, cross-functional environment.
• Strong judgement, collaboration and influencing skills.
• Proactive in identifying client needs and ensuring they are met timeously.

Education

• Relevant bachelor’s degree or equivalent qualification.
• Further study in business, commerce, sustainability, energy or a related field is advantageous

Required skills and experience

• Five or more years’ experience in B2B commercial roles.
• Experience managing and servicing enterprise accounts.
• Executive-level customer engagement experience.
• Demonstrated success growing, retaining and nurturing existing customer relationships.
• Experience developing strategic account plans and coordinating cross-functional delivery.
• Strong commercial and financial acumen.
• Excellent presentation, communication and stakeholder-management skills.
• Energy-sector, renewable-energy, sustainability or ESG experience is advantageous.
• Experience managing large enterprise customers is advantageous.
   

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Key Purpose

• The Work-Integrated Learning (WIL) HR Learner is a fixed-term, structured learning and development opportunity designed to provide hands-on HR experience. The role supports various HR functions while aligning theoretical knowledge with practical workplace exposure, as part of the learner’s qualification requirement.

Areas of responsibility may include but not limited to:

• Talent Acquisition Support,
• HR Administration,
• Reporting,
• Data Capturing,
• Filing,
• Project Administration
• HR Projects & Events

Personal Attributes and Skills

• Strong Relationship skills.
• Strong Collaboration skills.
• Strong focus on Service Excellence.
• Takes Initiative.
• Process and Task driven.
• Attention to detail.
• Uses discretion when dealing with confidential correspondence/information.
• Manages time effectively.
• Works in a systematic, methodical and orderly way, within strict SLAs.
• Works productively in a pressurized environment.
• Customer service oriented

Education and Experience

Essential

• Matric/ Grade 12.
• Completed (N6) in Human Resources at TVET Colleges
• Highly proficient in Microsoft Office

Advantageous

• Proficiency in Microsoft

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Job Description

• The successful candidate will be expected to lead, manage and guide a team of Telesales short -term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

• To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 10 – 12 telesales short-term agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• People-focused
• Quality driven
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness

Qualification & Experience

• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential
• Short Term experience
• 3 years Team Leader/leadership experience – Non negotiable
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous

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Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations
• Deciding and initiating action
• Analysing
• Resilient
• Following instructions and procedures
• Coping with pressure and setbacks
• Working with people
• Relating and networking
• Presenting and communicating information
• Persuading and influencing
• Learning and researching

Skills

• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate
• Time Management

Personal Attribute and Skills:

• Customer Centric
• Empathetic

Education and Experience

Education:

• Matric with Mathematics or Accounting minimum of 50% and above.
• Having a achieved a minimum of 50% in English in Matric
• Basic MS Office Skills

Experience

• At least 12 months working experience in a customer services environment

Advantageous

• The Business Writing Skill

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Key Purpose

• The Health Compliance sub-pillar within Product Compliance is looking for a great person to join the team as a Compliance Guidance Officer to assist the Discovery Health group to effectively and efficiently manage its responsibility to comply with all the regulatory requirements and minimise the compliance risks identified in business

Areas of responsibility may include but not limited to

• Assist management to define, set and manage the compliance framework, policies and standards specific to the function.
• Assist management with identification and evaluation of compliance exposures/regulatory breaches.
• Facilitate compliance and provision of guidance on applicable regulatory requirements, policies and strategic objectives by using compliance risk management principles.
• Provide strategic guidance and support on all regulatory matters.
• Independent compliance monitoring of the applicable business units.
• Engagement with first line compliance functions to provide guidance and independent challenge on compliance matters.
• Input into monthly and quarterly compliance reports to Senior Management, Board Committees and Boards.
• Provide content and input into regulatory training and awareness initiatives to relevant training teams.
• Track regulatory incidents and breaches and keep incident and breaches register up to date.
• Input into monthly and quarterly compliance reports
• Engagements with Regulators and with other interest groups in the medical schemes industry.
• Support management in the development and maintenance of the Compliance Risk Management Plans (CRMPs) as applicable to the business unit.
• Facilitate and assist with regulatory reporting, requests and queries.
• Ensure that specific team annual objectives are met.
• Monitor the adequacy and effectiveness of compliance controls and measures.
• Monitor the efficiency and consistency of any oversight arrangements.
• Give input into and update the relevant compliance monitoring programs where necessary.
• Engagement with regulatory bodies from time to time.

Education and Experience

• Relevant tertiary qualification
• The person must have a clear and in-depth understanding of the Medical Schemes Act and the medical scheme administration and managed care environment
• At least 3 to 5 years proven medical scheme compliance experience.
• Experience in drafting Compliance Risk Management Plans and conducting Compliance monitoring.
   

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Key Purpose

• The Head of Affordability & Care Innovation will make HNM’s products structurally more affordable for consumers while expanding access to care. The role is responsible for mobilising cross-functional teams to drive affordability levers across the HNM portfolio. This includes specific provider model and benefit changes that translate into measurable efficiencies and savings. The role scope further extends to reimagining and designing tailored care and benefit models for new and existing clients which unlock bespoke growth opportunities and push the envelope on how care is delivered. The successful candidate will be responsible for building and nurturing the external provider and ecosystem partnerships that change the underlying cost and reach of care. This role offers a unique opportunity to positively contribute to a growing and dynamic business while gaining exposure to strategic leadership within Discovery Health.

Principal Accountabilities

The successful applicant will be responsible for but not limited to the following job functions:

Product affordability

• Own a defined annual affordability (savings and efficiency) target across HNM products which translate into unlocking greater member value or benefit enhancements (e.g., contribution increases held below market, or richer benefits at constant cost).
• Identify, prioritise and drive specific model, benefit and network interventions that demonstrably lower cost per product
• Convene the HNM Strategic Risk Forum as the mechanism through which savings are identified, modelled, committed and tracked to realisation

Care management and benefit enhancements

• Lead the design of care-management and benefit interventions that lower cost (case management, alternative reimbursement models, network optimisation, and benefit redesign) in partnership with all Strategic Risk Management, Risk Intelligence, Functional Enablement and R&D Lab teams.

Bespoke offerings for large, unique opportunities

• Coordinate the affordability and care-model design for large bespoke employer or group opportunities, specifically owning the cost, benefit and provider-model architecture that makes the opportunity viable.

Provider partnerships

• Network actively across the provider market to stay close to innovative, new and lower-cost healthcare providers whose delivery model, geographic reach or price point advances HNM’s affordability and access goals.
• Identify and pilot ecosystem players uniquely positioned to support HNM products, nurturing promising players from pilot to scale.

Leadership and influence

• Act as the affordability champion for HNM across the business and externally.
• Mobilise and lead cross-functional teams on an ongoing basis to support HNM products from a risk-management and care innovation perspective; leveraging the best of subject-matter experts within Discovery Health

Competencies

The successful candidate will be required to demonstrate the following critical attributes and competencies:

Cross-functional mobilisation

• Proven ability to mobilise and extract priority from functions that do not report to them, the single most important capability, given HNM’s operating model context.

Analytical & commercial

• Highly analytical mind able to partner Health Actuarial, Risk Intelligence, Business Intelligence and Strategic Risk Management, and to rapidly distil their analysis into a prioritised set of initiatives and insights for the HNM portfolio.
• Strong commercial and modelling judgement with comfort to own the numbers behind affordability and bespoke-opportunity decisions.

Synthesis, communication & partnership

• Excellent synthesis and communication skills that make complex, affordability initiatives simple and tangible for internal and external partners.
• Able to partner stakeholders within and outside of Discovery to “make magic happen” and building trust with providers, partners and ecosystem players.

Innovation orientation

• Keen, current interest in medical and clinical innovation and a genuine drive to shift how care is accessed in South Africa.
• Entrepreneurial mindset paired with hands-on execution; comfortable in ambiguous, complex and changing environments.

Discovery leadership fit

• Brilliance paired with values is non-negotiable at Discovery.
• Willingness to say the hard thing in the room, including challenging shared functions on prioritisation, balanced with humility.
• Bold goals matched with obsessive excellence in execution.

Education and Experience

• Bachelor’s degree or higher from an accredited university
• Honours or Masters degree (or equivalent NQF Level 8 qualification) in Business Management (Advantageous)
• Substantial relevant work experience (7+ years) across some combination of: healthcare risk/managed care, actuarial or commercial strategy, provider contracting, product development, or management consulting
• Strong experience in leading cross functional teams, strategy development and execution.
• Health industry and Discovery operational knowledge strongly advantageous given the matrixed delivery model

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About the Role

• The successful candidate will be responsible for evaluating, monitoring, and improving the effectiveness of an organisation’s information systems, technology controls, security processes, and compliance with policies and regulatory requirements. The role ensures that IT environments are secure, efficient, and aligned to business objectives.

Areas of responsibility may include but not limited to

 Strategic

• Assist in attending to management queries.
• Build / maintain relationships with the Discovery companies and other Assurance Providers:
• Discovery Invest, Life, Employee Benefits, Insure, Corporate, Health, Vitality RSA, Vitality Group, Vitality Health, Vitality Life, External Audit.
• Facilitate the maintenance of risk profiles (inherent & residual view of IT risks).
• Challenge risk management information received from the business and provided meaningful input to management on where IT risk management processes and controls can be improved.

 Technical

• IT General Controls
• Application Controls
• Technical Infrastructure
• Project and Programme Management
• Cyber and Information Security
• Data Assurance, Data Analytics, continuous auditing via Computer Assisted Auditing Techniques (CAATs): advantageous

Operational

• Ensure audits are performed in line with Audit Methodology.
• Provide feedback to Audit Management on the planning, execution and reporting of the audits.
• Obtain input from the Audit Management relating to risks associated with the audit topic.
• Ensuring that all risks are addressed for the specific audit engagements.
• Follow up with Group Risk, Compliance and Forensics on any pertinent issues affecting a audit.
• Defining the purpose, scope and audit approach of each audit for assigned areas of audit coverage.
• Assist Audit Management in determining the scope of Internal Audit assignments.
• Prepare engagement letter for review by Audit Management.
• Prepare/review the Audit Planning Memorandum (APM).
• Prepare/review approved system descriptions, walkthroughs and/or process flow diagrams and address/raise review notes where applicable.
• Prepare/review risks and controls matrix (RACM) and address/raise review notes were applicable.
• Prepare/review test procedures and address/raise review notes where applicable.
• Obtain approval from Audit management with regards to any changes to RACM, audit test procedures / sample sizes.
• Perform testing and document working papers on Audit Software where applicable.
• Review working papers on Audit Software (performed by IT Auditors) and raise review notes where applicable.
• Prepare/review the Audit Finalisation Checklist at the end of an audit.
• Close day to day supervision of the IT Auditors and process of work.
• Provide regular progress updates (at least weekly) on audit assignments.
• Keep track of the budget and timesheets on a weekly basis and submit to Audit Management.
• Escalate in timely manner to Audit Management if deadlines are not going to be achieved.
• Escalate cases where feedback is not received.
• Advise Audit Management immediately about any problems experienced on completing audit.
• Monitoring the quality of work performed by the audit team and taking corrective action (where applicable).
• Provide training and supervision to audit team to ensure that that the required audit
• objectives are met and adequate practical coverage is achieved.
• Ultimately responsible for quality of audit files (MK or other).
• Proactively take on additional tasks as requested by Audit Manager.
• Provide meaningful input and monitor the effective and timely implementation of management actions to address any control weaknesses identified through risk profiling, risk events and control self- assessment.

Follow-ups

• Follow up on outstanding audit issues and management actions.
• Preparation and submission of follow-up progress reports for risk and/or audit committees.

 Development

• Self-development: studying, attending courses, external courses, e-Learnings.
• Present training to the IT audit team.
• Completion of mini appraisals
• Schedule meetings with Audit Manager for the combined review of mini appraisals.

General

• Stay up to date with Internal Audit profession and industry developments.
• Ongoing development and improvement of audit methodology.
• Travel if required.

Education and Experience

• B Degree or equivalent (and relevant) qualification (with Computer Science / Computer Auditing/ Information Systems / Auditing as majors)
• CIA / CISA / CISM / CRISC / CGIT (one or more of the afore mentioned is required)
• 2+ years audit experience
• IT General Control Reviews.
• Application control reviews.

Essential knowledge:

• Internal Controls
• Risk management framework (COSO)
• IT General Control reviews
• Application Control reviews
• Internal controls
• Corporate and IT governance
• IT Infrastructure technical knowledge (reviewing of databases and operating systems)
• CAATs / data analytics
• Cyber and information security
• Computer literacy
•  The following would be deemed as an advantage (and would be required for career progression):
• Studying towards or in possession of relevant Bachelors or Honours Degree
• Financial Services experience

Competency

• Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations
• Communication Skills: able to communicate clearly both verbally and in writing.
• Relationships: building relationships with auditees, business and external auditors.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
   

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Key purpose
To effectively coach eligible members in various programs ensuring that:

• The coaching program outcomes and objectives are achieved.
• Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.

Key outputs

• Applying various coaching techniques to allocated members to ensure program and personal goals are achieved
• Building positive relationships to ensure successful outcomes
• Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.
• Assist members with benefit navigation, referrals and activations to optimize benefits available to them under their scheme and non-scheme products.
• Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.
• Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and or other therapeutic interventions.
• Accurate tracking, reporting and capturing of coaching sessions.
• Meeting set targets: productivity, quality, customer satisfaction scores.
• Calling eligible members to enroll into the various coaching programmes
• Keeping up to date with industry updates and developments
• Applying professional verbal and written communication skills required through all coaching interactions with members.

Competencies

• Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired effect.
• Self-Development: Is personally committed to and actively works on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits
• Action Oriented: Enjoys working hard; is acti on oriented and full of energy for the things he/she sees as challenging; not fearful of acti ng with a minimum of planning; seizes more opportunities than others
• Interpersonal Savvy : Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses
• diplomacy and tact; can defuse even high-tension situations comfortably
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and
• services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her eff orts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Qualifications and Experience

• Clinical qualification accredited with a health professions body
• Knowledge of DH and Vitality products, benefits, funding, and policy rules
• Coaching experience advantageous
• Excellent communication skills, written and verbal