Our Vision is to be the leading Mutual and Savings bank in South Africa, improving the quality of life of our clients through their participation in saving together, growing together and ownership of their own community bank. To that end, our Mission is to consistently satisfy the needs of our target market by offering innovative superior, inclusive inves...
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Main purpose of this job
- To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organization to achieve its objectives.
Critical outcomes
- Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
- Accurate recording of client information on company’s computer system(Delfin)
- Prompt and effective handling of any complaints received from clients, other branches and Head Office.
- Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc)
- Assisting with checking and capturing of Nupay reports and follow up on failed transactions
- Assisting with minimizing of Bad Debt
- Daily Balancing of Cash Box
- Assisting with accurate completion of Daily, Monthly and other reports required from Head Office
- Assisting with reconciliation of all Client accounts ( updating file notes regularly)
- Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans
- Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time
- Marketing and Product Sales
Skills, Knowledge and Attitude requirements
The incumbent should be able to demonstrate:
- Empathy and patience with clients and colleagues
- An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
- Numeracy and literacy abilities to the level that ensures no mistakes.
- A flair for administrative organization and detail
- A positive attitude
- A ready knowledge of the company’s products (Type of loans as well as Consumer Finance)
- A ready knowledge of the pricing of each product (Consumer Finance)
- An ability to operate a computer and peripherals effectively and at acceptable speeds
- Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries
- Accuracy in the maintenance of records and systems
- An ability to remain calm and resolve conflict
- An ability to converse in at least two languages spoken within the market place
- A compliance to all workplace rules and procedures
- A willingness to undertake duties beyond the confines of your job.
- Reporting relationship
- The person will report to the Branch Manager.
Requirements
- Minimum matric
- Knowledge of financial services industry
- No criminal record
- Clear ITC
go to method of application »
Main purpose of this job
- To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organization to achieve its objectives.
Critical outcomes
- Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
- Accurate recording of client information on company’s computer system(Delfin)
- Prompt and effective handling of any complaints received from clients, other branches and Head Office.
- Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc)
- Assisting with checking and capturing of Nupay reports and follow up on failed transactions
- Assisting with minimizing of Bad Debt
- Daily Balancing of Cash Box
- Assisting with accurate completion of Daily, Monthly and other reports required from Head Office
- Assisting with reconciliation of all Client accounts ( updating file notes regularly)
- Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans
- Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time
- Marketing and Product Sales
Skills, Knowledge and Attitude requirements
The incumbent should be able to demonstrate:
- Empathy and patience with clients and colleagues
- An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
- Numeracy and literacy abilities to the level that ensures no mistakes.
- A flair for administrative organization and detail
- A positive attitude
- A ready knowledge of the company’s products (Type of loans as well as Consumer Finance)
- A ready knowledge of the pricing of each product (Consumer Finance)
- An ability to operate a computer and peripherals effectively and at acceptable speeds
- Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries
- Accuracy in the maintenance of records and systems
- An ability to remain calm and resolve conflict
- An ability to converse in at least two languages spoken within the market place
- A compliance to all workplace rules and procedures
- A willingness to undertake duties beyond the confines of your job.
- Reporting relationship
- The person will report to the Branch Manager.
Requirements
- Minimum matric
- Knowledge of financial services industry
- No criminal record
- Clear ITC
go to method of application »
Job Description:
- The Area Manager is ultimately responsible for the day to day operating activities of his/her relevant Area with regards to financial, business/marketing and people management for the branches forming part of his/her area.
General Purpose:
- The General Purpose of the role is to execute regional strategies on area level that will ensure the regions contribution to the national goals of the bank with regards to sales, collections compliance and bottom line net profit.
Essential Functions:
Financial Management
Continuously manage and monitor branch performance with regards to the following:
- New business loan advances.
- Interest Revenue
- Fee Income
- Branch expenses
- Age analysis
- Provisions and impairments
- NPAT
Business management
- Ensure implementation of and compliance with internal policy as determined by Executive management.
- Ensure regulatory compliance on branch level.
- Ensure adherence to collections policies and procedures in Branches
- Ensure adherence to other company Policy requirements and procedures.
- Ensure timely and accurate reporting on area and within branches.
- Ensure reporting accuracy on a daily, weekly and monthly basis.
- Provide operational support to branch network in area. Ensure maintenance of company hardware and software.
Sales and Marketing Management
- Develop implement Sales and Marketing plans to improve branch performance
- Effectively implement sales and marketing plans
- Measure plan effectiveness and implement correct actions where required
- Actively focus on marketing and cross sell of non loan products
- Drive community participation through focussed marketing activities
- Develop and implement marketing action plans in branches to drive business volumes.
People Management
- Manage, motivate and monitor branch personnel and their performance.
- Ensure active 360° communication between branches and executive.
- Facilitate decision making and problem solving in branches.
- Manage staff training requirements and facilitate training.
- Effectively manage staff movement
Job Qualifications:
Knowledge, Skill and Ability:
- Leadership Ability
- Energetic and passionate
- Entrepreneurial Flair
- Dedicated and Disciplined
- Focussed to the task at hand
- Hands on Approach to management and leadership
Experience:
- Minimum three years management experience.
go to method of application »
Overview
- The Regional Manager role at Finbond Mutual Bank is a dynamic role that oversees the daily operations of our branch network. The role will be instrumental in managing product sales, credit collections, and policy controls. This leadership role is pivotal in executing our strategic goals and achieving our budget targets and requires a strategic thinker with a proven track record in operational excellence within the banking sector.
Key Responsibilities
- Strategic Leadership: Develop and implement regional strategies that align with the bank's objectives. Lead the execution of these strategies to ensure operational efficiency and excellence across all branches and areas.
- Operational Management: Oversee the day-to-day operations of the regions branch network, ensuring that all activities run effectively and efficiently. This includes managing product sales, credit collections, and adherence to policy controls.
- Budget Management: Take responsibility for the regional budget, including setting targets, forecasting, and monitoring expenditure to ensure that financial objectives are met.
- Team Leadership: Lead, motivate, and develop a high-performing regional team capable of achieving the bank's strategic and operational goals. Ensure the team is well-supported, engaged, and equipped to deliver exceptional service.
- Compliance and Risk Management: Ensure that all regional operational activities comply with legal and regulatory requirements. Implement risk management strategies to mitigate operational risks.
- Performance Monitoring: Regularly review and analyse operational performance against targets. Identify areas for improvement and implement corrective actions to drive continuous improvement.
- Customer Experience: Oversee the delivery of outstanding customer service across all branches, ensuring that the bank's products and services meet the needs and expectations of our clients.
- Innovation and Improvement: Lead initiatives to improve operational processes and systems. Embrace innovation to enhance efficiency, reduce costs, and improve customer satisfaction.
- Representation: Represent the region at the banks Operational Committee and various relevant sub-committees. Communicate decisions made at the various forums to regional teams were relevant to the region and strategy.
Key Results:
- Ensure that all budgets in operations are achieved. This includes sales, collections, income and expenses and the ultimately the bottom-line end result.
- Ensure that all Area Managers are performing in line with and over and above what was committed to in the budgets.
Probation Period:
- The Role is subject to a three-month probation period.
Approval Requirements:
- The role is subject to final approval by the Head of Operations.
Reporting Line:
- Directly to the Head of Operations
go to method of application »
Main purpose of this job
- To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organization to achieve its objectives.
Critical outcomes
- Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
- Accurate recording of client information on company’s computer system(Delfin)
- Prompt and effective handling of any complaints received from clients, other branches and Head Office.
- Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc)
- Assisting with checking and capturing of Nupay reports and follow up on failed transactions
- Assisting with minimizing of Bad Debt
- Daily Balancing of Cash Box
- Assisting with accurate completion of Daily, Monthly and other reports required from Head Office
- Assisting with reconciliation of all Client accounts ( updating file notes regularly)
- Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans
- Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time
- Marketing and Product Sales
Skills, Knowledge and Attitude requirements
The incumbent should be able to demonstrate:
- Empathy and patience with clients and colleagues
- An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
- Numeracy and literacy abilities to the level that ensures no mistakes.
- A flair for administrative organization and detail
- A positive attitude
- A ready knowledge of the company’s products (Type of loans as well as Consumer Finance)
- A ready knowledge of the pricing of each product (Consumer Finance)
- An ability to operate a computer and peripherals effectively and at acceptable speeds
- Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries
- Accuracy in the maintenance of records and systems
- An ability to remain calm and resolve conflict
- An ability to converse in at least two languages spoken within the market place
- A compliance to all workplace rules and procedures
- A willingness to undertake duties beyond the confines of your job.
- Reporting relationship
- The person will report to the Branch Manager.
Requirements
- Minimum matric
- Knowledge of financial services industry
- No criminal record
- Clear ITC
go to method of application »
Job purpose
- A destruction and retention process has been developed for branches to file contracts in order to easily find and destruct files that comply with the requirement. The loan contracts to be retained will be packed in accordance with the retention process and then transferred to two central locations for scanning, upload onto a central database and subsequent destruction.
Duties and responsibilities
- Responsible for handling confidential documents, received from the branches resulting from the FIC retention process.
- Performs the scanning and uploading of confidential documents onto a central cloud-based database.
- Ensures a clean, safe work environment in compliance with company standards.
- The Document Scanning Clerk should check each loan contract scanned to ensure that the contracts have all been scanned correctly and each individual document type (that forms part of the loan contract) has been ticked correctly and uploaded onto the central database by using the Document Scanning Application
- The Document Scanning Clerk will upload the scanned loan contracts onto the central database by using the Document Scanning Application
- The Document Scanning Clerk will return scanned and uploaded loan contracts to its original box, as received from the branches.
Competencies
Skills, Knowledge and Attitude requirements
- Analytical skills
- Attention to detail
- Results-orientation
- Target driven
- Ability to perform duties efficiently and effectively without full-time supervision
Qualification Requirements
Other Requirements
- Basic knowledge of Microsoft Office is recommended
Experience
- 1 year experience in a working environment
go to method of application »
Duties and responsibilities
- Responsible for handling confidential documents, received from the branches resulting from the FIC retention process.
- Performs the scanning and uploading of confidential documents onto a central cloud-based database.
- Ensures a clean, safe work environment in compliance with company standards.
- The Document Scanning Clerk should check each loan contract scanned to ensure that the contracts have all been scanned correctly and each individual document type (that forms part of the loan contract) has been ticked correctly and uploaded onto the central database by using the Document Scanning Application
- The Document Scanning Clerk will upload the scanned loan contracts onto the central database by using the Document Scanning Application
- The Document Scanning Clerk will return scanned and uploaded loan contracts to its original box, as received from the branches.
Competencies
Skills, Knowledge and Attitude requirements
- Analytical skills
- Attention to detail
- Results-orientation
- Target driven
- Ability to perform duties efficiently and effectively without full-time supervision
Qualification Requirements
Other Requirements
- Basic knowledge of Microsoft Office is recommended
Experience
- 1 year experience in a working environment
Method of Application
Use the link(s) below to apply on company website.
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