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Purpose of this role:

• Your overall task is to support the Works manager and facility requirements according to the set procedures for this role as the Assembly Supervisor. Take on full responsibility for your area as well as maintaining a Safe & healthy work environment. Strive for customer excellence and on-time deliverables.

What you bring

• Min 5-year Supervisory experience in Mechanical Fitting Workshop (Compulsory)
• Mechanical Fitter or Fitter machinist “red seal” (Compulsory)
• Own Transport (Compulsory)
• Valid Overhead Crane license
• Valid forklift license
• KPI driven objective
• Customer-focused attribute
• Time management skills
• Must be able to work under pressure.
• Goal-orientated attributes
• OSHA knowledge (ISO standards pertaining to a workshop)
• Safety-driven mindset.
• MS office. 

Responsibilities and duties, but are not limited to:

• To ensure that all team members always undertake their duties in compliance with company policies and procedures.
• Must be able to work under pressure.
• Must be able to work overtime when requested.
• To ensure that all Work is being done in the set times stipulated.
• Generating Excel and Word reports.
• To ensure that staff, systems, and resources are used in the Workshop to meet departmental requirements and standards, and always to provide excellent levels of productivity and quality service.
• To work as part of the management team to ensure that cost-effective and value-added solutions are in place to meet customer needs.
• To ensure that a safe and healthy work environment exists by adhering to company health, safety, and environment policies, and ensuring full compliance with relevant legislation.
• To deliver all the requirements of Company policies particularly those designed to improve People's Performance and Engagement.
• To control and allocate the flow of work through the workshop to make the best use of staff, equipment, and other resources.
• To ensure that all company equipment and area of responsibility is maintained and cleaned daily and there is sufficient tooling to meet business requirements.
• To ensure that rework costs are kept to a minimum and take appropriate, hands-on corrective action where and when required.
• To ensure that proactive planned maintenance is carried out on compressors and generators to prevent problems from occurring and keep the monthly maintenance checklist up to date.
• To manage and ensure that all Assembly breakdowns are assembled, sprayed, and delivered to the customer.
• To ensure that the workshop housekeeping and operating practices are of a high standard and that special tools and equipment are well maintained.
• To ensure that each team leader's toolbox is in good order and that there are no defective tools that could cause harm during assembly.
• Weekly toolbox inspection to be done and signed off accordingly.
• All safety checklists to be done and signed off as required by the Safety officer.
• To act as a technical expert in the Workshop, advising staff on tasks and sharing knowledge through regular toolbox talks, one-on-one training, and group training as per IOM manuals.
• To be contactable 24 hours a day except when whilst on annual leave.
• 30% office based 70% hand on workshop based.

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Role Purpose: 

• Accountable for sales and overall strengthening of relationships to designated customers within a defined geographical area. Contributes significantly to territory’s overall growth by applying knowledge of multiple FLS product and services offerings along with sustained customer relationships.
• Business Development: Develop and execute strategies to reduce white spots, increase wallet share, and capitalise new opportunities (e.g. M&A, agent agreements) 
• Customer Relationship Development / Prospecting: Indicate key customer stakeholders and develop/implement relationship management plans for potential customer accounts
• Customer Relationship Management/Account Management: Maintain a plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers. Enable two-way flow of information, regularly exchanging feedback and recommendations
• Customer Needs Clarification: Apply LoM principles; Set clear objectives for each sales call/meeting, tailor content to appeal to customers, ask relevant questions, and effectively respond to areas requiring further explanation
• Sales Opportunities Creation: Develop a network within the sales territory and overall industry and represent the organization both internally and externally to identify sales opportunities, promote FLS, and enhance its reputation.
• Sell Customer Propositions: Identify the products and/or services offered by the organization that meet the customer's needs; present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.
• Promoting Customer Focus: Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.
• CRM Data: Manage current, quality customer information in the CRM system
• Data collection & analysis: Capture and apply data to illustrate pipeline development (e.g. installed equipment data)
• Operational Compliance: Adhere to company policies, processes, and code of conduct
• Personal Capability Building: Participate in development activities, apply new tools, and maintain current understanding of industry trends
• Technical Capability Building: Participate and complete certification on FLS Technologies and develop core understanding of key commodity process flowsheets and metallurgy.

Requirements :

• B.S. in Engineering or Business degree
• 5+ years of experience selling in the mining industry
• Demonstrated ability to grow   

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• Focuses on retention and strengthening of client relationships. Accountable for sales to designated customer accounts, typically within a defined geographical area. As multiple accounts owner, responsible for supporting customers' productivity with the full range of life cycle offerings in the specific territory. Develops sales competence in the territory and driving Order intake growth to the strategy.

Key Accountabilities:

• Focuses on account planning and face-to-face selling of FLS products and services
• Supports development of medium to long-range sales plans and prepares strategies to protect, grow, and diversify the relationship with a defined group of customers
• Identifies opportunities in existing customer installations for replacement of equipment with products/equipment from the FLSmidth portfolio (increased wallet share)
• Manages a team of Site Account Managers and is responsible for setting targets and objectives in alignment with the Area/Region goals
• Identifies and manages interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities
• Ensures problem resolutions and ensures customers receive high quality customer service
• Ensures development of client retention and growth plans and strategies for developing profitable business with assigned accounts
• Develops Site Account Managers to enable sustainable support to Customer base and provide feedback on Market and Pricing.
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities

Requirements:

• B.S. in Engineering or Business degree
• 7+ years of experience selling in the mining industry
• Demonstrated ability to grow order intake
• Success in mentoring peers