Latest Jobs at FlySafair

Description

• Conduct CRM training both online and/or in person;
• Deliver initial and recurrent CRM training to FlySafair employees;
• Conduct scenario-based learning using real-life case studies and simulations;
• Adapt delivery style to suit different roles and levels of experience;
• Assist in the development of annual CRM refresher courses;
• Ensure training content aligns with regulatory standards (e.g. ICAO, CAA);
• Tailor CRM modules to reflect organisational needs, safety trends, and human factors data;
• Integrate feedback and lessons learned from incident reports and safety audits;
• Provide classroom feedback on interpersonal and decision-making skills;
• Document training outcomes and identify individuals needing additional support;
• Promote a safety culture, positive moral and crew cooperation throughout the organisation;
• Act as a liaison between operational teams and safety/training departments;
• Identify CRM-related issues from flight operations and feed insights back into the training department and management;
• Maintain accurate training records to ensure compliance with aviation authorities;
• Participate in train-the-trainer programmes and stay up to date on CRM best practices and emerging human factors research;
• Attend standardisation meetings to align with other instructors and quality assurance teams;
• Facilitate or participate in debriefs after incidents or safety events involving CRM breakdowns;
• Offer coaching or targeted interventions if CRM skills are identified as contributing factors;
• Assist with any CRM related duties.

Requirements

• Grade 12 or Equivalent (Essential);
• Commercial Pilots License or higher (Essential);
• Must have either held an instructors rating or completed a train the trainer course (Essential);
• Previous experience in Human Factors training (Advantageous);
• Willingness to work overtime/extended hours when required;
• Suitable Wi-Fi connectivity to allow for online training, even during periods of load shedding;
• Proficient in the use of Microsoft Office (Word, PowerPoint and Outlook);
• Excellent knowledge of company policies and procedures, specifically relating to Flight Ops;
• Knowledge of how human performance, limitations, and behaviour affect safety;
• Understanding risk management, error management, and threat mitigation;
• Excellent CRM skills, which includes communication, leadership, decision-making, teamwork, and situational awareness.

Personal Attributes:

• Professional;
• Integrity;
• Ability to work independently and be a self-starter;
• High level of rule following and the ability to promote adherence to policies and procedures;
• A positive attitude towards work;
• Empathy and emotional;
• Intelligence;
• Authority with approachability;
• Patience;
• Cultivate a positive company culture;
• Strong communication skills;
• Proven ability to conduct training in person and online;
• Excellent attention to detail;
• Immaculate time keeping.

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Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Requirements

• Grade 12 or equivalent (Essential);
• Airport and ticket sales experience (Essential);
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes:

• Excellent written and verbal command of the English language including proper phone etiquette;
• Punctual; 
• High degree of patience and assertiveness; 
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate time keeping;
• The ability to work well under pressure;
• Practice good time management; 
• Customer focused and service orientated; 
• Conflict resolution skills. 

go to method of application »

Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Requirements

• Grade 12 or equivalent;
• Airport and ticket sales experience
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook
• Excellent understanding of delivering great customer service
• Excellent written and verbal command of the English language including proper phone etiquette
• Conflict resolution skills.

Personal Attributes: 

• Punctual;
• High degree of patience and assertiveness
• Trustworthy, professional and reliable, including dealing with confidential information
• Immaculate time keeping
• The ability to work well under pressure
• Practice good time management
• Customer focused and service orientated;

go to method of application »

Description

• Ensure safety regulations is adhered at all times regarding Dangerous Goods;
• Ensure general safety and security around the aircraft;
• Liaise between crew and ground handler to obtain boarding clearance for passengers;
• Monitor the loading and offloading of baggage and cargo;
• Advise ground handling partner of any load changes;
• Ensure effective turnarounds/reducing delays by ensuring that all handling agents and service providers are in place tor arrivals;
• Conduct ramp safety audits when required;
• Ensure ramp vehicles are clean and fueled;
• Pick up and drop off crew as and when required;
• Monitor flight operations to ensure on-time-performance is met;
• Allocate delays as and when required;
• Assist with crew requests, such as coordinating clean-up services, providing water, and managing restroom facilities;
• Ensure all service providers are present as required per flight I.e. ACSA, fuel handler, etc.;
• Conduct Ad hoc inspections in the baggage department;
• Must perform any duty allocated/delegated by the senior on duty;
• Arrange support for heavy or oversized equipment/cargo, such as motorized wheelchairs;
• Ensure sufficient staff as per SLA;
• Conduct FOD (Foreign object debris) checks. Report any irregular activities related to Flight Operations;
• Coordinate any disrupt operations;
• Monitor Ramp and Passenger service KPl's (boarding gate closure time, equipment positioning etc.);
• Complete ramp agent form for every flight;
• Compile reports for irregular/incidents if required;
• Liaise across different departments and stations;
• Coordinate with the relevant stakeholders to ensure on time departure.

Requirements

• Grade 12 or equivalent (Essential);
• Minimum of 2 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling) (Essential);
• Code 08 Drivers License (Essential);
• No criminal record;
• Airside knowledge, have knowledge of airport operations;
• Planning, organizational and time management skills;
• Excellent interpersonal skills;
• Strong communication skills (verbal and written);
• Problem solving capability;
• Decision making skills;
• Ability to multi-task and delegate;
• Computer literate;
• Customer orientated.

Personal Attributes:

• Professional;
• High integrity;
• Sense of urgency;
• Reliable and dependable;
• Adaptable and flexible;
• Work under pressure;
• Team player;
• Ability to deal with confidential information.