Latest Jobs at FNB South Africa

Job Description

• To provide expert advice and support in practice formulation and associated best practice improvements
• Responsible for leading and developing a team of technical resources that provide operational project and technical support

Role summary

• Own the design, delivery, and operational excellence of enterprise-grade Java/Spring applcations. Set technical vision, lead cross-team initiatives, and ensure our systems are secure, scalable, observable, and easy to evolve.

Key outcomes

• Deliver resilient, performant APIs and event-driven services that meet security, compliance, and scalability standards.
• Help establish and enforce engineering standards: clean architecture, testing, CI/CD, observability.
• Mentor and grow engineers (incl. seniors), lead code/design reviews, and run calibrated technical interviews.
• Align engineering delivery with business goals, own production service health.

Experience & qualifications

• 10+ years building and operating enterprise-grade Java systems at scale.
• Track record designing enterprise platforms, APIs, and microservices ecosystems.
• Demonstrated authority in Java/Spring with design oversight across teams.

Core technical expertise

• Java mastery: Advanced OOP, collections, streams, exceptions, lambdas; deep knowledge of concurrency and memory management, performance tuning, and production troubleshooting.
• Spring ecosystem (expert): Spring Boot, Spring Security (OAuth2, JWT, CSRF, RBAC), Spring Data JPA, Spring AOP; robust exception handling; profiles/config; modular, reusable components.
• Microservices & integration: Spring Cloud (Config, Eureka, Gateway), service discovery, API gateways, inter-service communication; resilience patterns (retry/timeout/circuit breakers with Resilience4j); REST clients; asynchronous flows with MQ/events; versioned REST APIs with OpenAPI/Swagger.

Data design:

• Schema design and evolution, transactional integrity, and JPA query optimization.
• Architecture & patterns: DDD, clean architecture, domain events, proper abstraction/boundaries; secure coding practices.

Testing:

• Unit & integration tests with JUnit, Mockito, Testcontainers; high-value test strategy and coverage; CI test gating.

Observability & ops:

• End-to-end tracing, metrics, logs; Prometheus/Grafana, ELK (or equivalent); SLOs/error budgets; Post-incident reviews and reliability improvements.
• DevOps & tooling
• CI/CD (advanced): Bamboo, BitBucket; pipeline design, gated quality checks, Maven automation.
• Containers & orchestration: Docker (images, Dockerfiles, docker-compose); Kubernetes(development focus) (preferred/expected at this level)—deployments, config/secret mgmt, ingress.
• Source control: Strong Git practices—branching strategies, PR workflows, code ownership.
• Monitoring & logging: ELK/EFK, Prometheus, Grafana (or equivalents).

Security & compliance

• Spring Security end-to-end (authn/authz), token management, service-to-service trust.
• Secrets management, perimeter and app-level security, least-privilege access.
• OWASP-aligned secure coding, dependency and image scanning, SAST/DAST integration in CI.

Leadership & collaboration

• Proven team leadership: mentoring, coaching, performance reviews, and hiring/interviewing.
• Deep code/design reviews; owns service health and operational readiness.
• Excellent communication and stakeholder management; translates business needs into scalable designs.
• Agile delivery (Scrum/Kanban): sprint planning, backlog grooming, release management.
• Drives cross-team initiatives, platform migrations and re-desing efforts;
• Champions knowledge-sharing (talks/workshops); elevates engineering culture.

End Date: September 20, 2025

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Job Description

• To effectively manage and oversee all operational aspects in the achievement of the business objectives
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Drive significant growth and profitability in the context of cost management
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business
• Identify report and mitigate operational risk at a product, process and/or channel level within a business unit
• Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis
• Manage SLA agreements for the Business in line with business objectives
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
• Support effective teamwork within the function. Participate and collaborate across teams
• Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities

Required Experience and Qualification

• 2 Years Experience in a operations Role 
• Experience in Sustainable products
• Experience in a Energy and Climate change project
• Bachelor's degree in engineering or any Equivalent Electrical or Energy Qualification

End Date: September 19, 2025

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Job Description

Are you someone who can: 

• Development of media strategy off the back of the overarching TTL brief from Strategic solutions consultant.  Coordinate integrated PCA.
• Develop and maintain best practice media playbooks for all ATL channels.
• Brief Insights / Data team for audience research required.
• Brief Media planner to develop media plan based on strategy or for insights required to feed into the media strategy / recommendation
• Brief Media planner on PCA and campaign insights.
• Coordination of brief response, across Capability grouping
• Input Capability grouping response into Consolidated Capability brief revert.
• Project and Team management
• Budget management
• Input into risk and governance process with leads
• Input into CEO reports for segment monthly reports (executive summary)
• Attendance and presentations at approval forums
• Receive briefs and coordinate campaigns
• Strategic consulting with marketing leads, programme leads to “connect dots” for the segment across a segment calendar and maintain adherence to process.
• Run combined reporting sessions per month for segment for performance.
• Report back to media and content leads on performance of campaigns to take into excos
• Maintain media owner relationships in collab with leads.
• Lead briefing of Partner functions (Reporting, Insights, LRC)
• Analyze content placement, performance metrics to ensure content (tactical) plans are
• meeting the audiences where they are in the formats that they consume
• Keep up to date with market trends (while keeping an eye on and recommend to the business on technology trends, automation)
• Manage and escalate crises
• Mentor Junior team members
• Impact to business if the role is not replaced 

You will be an ideal candidate if you:

• Minimum Qualification – relevant Degree / Post Graduate qualification will be advantageous.
• Experience: Agency experience in a similar role
• At least +6 years’ experience in media
• ATL planning experience 

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate. 

We can be a match if you are:  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it. 

End Date: September 19, 2025 

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.

Are you someone who can:

• Take ownership of end-to-end model development, implementation, and governance for financial crime risk analytics (AML/CFT, transaction monitoring, sanctions screening).
• Proactively identify analytical opportunities and solve unstructured problems with minimal guidance.
• Translate technical solutions into actionable insights for non-technical stakeholders.
• Write clear and comprehensive technical documentation for models and processes.
• Collaborate with business, risk, and technology teams across the FirstRand group to drive model effectiveness and compliance.
• Mentor and support junior Data Scientists in developing both technical and business skills.
• Apply SAS, SQL, and Python scripting for data manipulation, modeling, and automation.
• Uphold model governance standards and participate in periodic monitoring and reviews.
• Demonstrate initiative and a solution-oriented mindset in high-stakes, regulated environments.

You will be an ideal candidate if you:

• Hold an Honours Degree in Mathematics, Statistics, Computer Science, Actuarial Science, Engineering, Physics, or a related field.
• Have 5+ years of hands-on experience in developing and implementing analytical models, preferably in financial services.
• Possess strong scripting skills in SAS, SQL, and Python.
• Have experience mentoring junior team members and collaborating across multiple teams.
• Experience in financial crime, fraud detection, or AML/CFT is a strong advantage.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Adaptable, curious and willing to learn.
• Passionate in providing insights.
• Thrive in a collaborative environment.

End Date: September 20, 2025

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Job Description

• To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints

Are you someone who can:

• Compile reports that track progress and guide business to make informed decisions
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Create Project Plans through collaborating with Team Members
• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy
• Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility
• Identify and participate in activities that are appropriate for own development as a life-long learner
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values

You will be an ideal candidate if you:

• Minimum Qualification - Completed relevant undergrad degree/diploma
• Preferred Qualification - Project management certification
• Additional Knowledge - SME in relevant function/field
• Experience - 7 to 10 years project management experience

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

You can be a match if you have: 

• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Monitor actual project progress and resolve issues speedily to enhance effective client service delivery
• Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project

End Date: September 20, 2025

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Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

End Date: September 22, 2025

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Job Description

• To manage and control resources to meet business application requirements. Includes defining processes, risk analyses, cost benefit analyses.
• Drive business profitability in the context of cost management through Information technology solutions.
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Develop an IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
• Ensure the team resolve all customer IT service efficiently, and within agreed timelines.
• Translate Business Strategies into actionable goals and execute relevant IT projects / IT initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements.
• Ensure all the required hardware and software contracts and SLA are up to date.
• Approve orders and sign off invoices for all related IT development.
• Manage agreed IT projects to ensure successful implementation within agreed timelines and ensure effectiveness of projects by investigating the integrated nature of the project, requirements must be distributed to all affected Business units in order that they prioritise the project.
• Communicate accurately on IT Project status in all appropriate meetings as well as on the relevant reports.
• Prepare business cases for projects and technology updates.
• Support best practice and innovation in the operational model through critical assessment of its workings and challenge to its design assumptions.
• Analyse and develop business improvements based on data analysed, data collected, reviewed, and incorporation of all internal and external benchmarking data into IT project planning.
• Manage own development to increase own competencies.
• Support peers and colleagues across IT functions through knowledge sharing / mentoring / coaching.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Additional Requirements In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Additional Requirements

• Experience in Java Development
• 8 + Years in Development Background (Java)
• 2 to 3 years programming experience as an Application Systems Analyst Programmer or 4 to 5 years’ experience as a Developer
• Must have managed a technical team before.

You will be an ideal candidate if you have:

• Degree in Information Systems Computer Science or other quantitative disciplines from an accredited institution i.e. BSc CS Informatics IS etc.
• Management/Leadership experience (Required)

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - Shows bravery to take on daunting challenges, say what needs to be said and give and receive constructive feedback; faces up to people problems quickly and directly
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

End Date: September 21, 2025

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Job Description

• To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
• Contribute to cost efficiencies through responsible utilisation of work related resources
• Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
• Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Optimise work through the application of learning experiences
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards

End Date: September 18, 2025

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Job Description

• To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
• Act responsibly with work related resources in order to contribute to cost containment
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Assist with profit growth for the business through sales and acquisition of new clients
• Support sales through analysis of client portfolio and pro-active client engagement
• Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
• Identify sales opportunities and ensure effective management of the leads pipeline
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Address customer needs in order to meet or exceed customer expectations
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Achieve expected financial targets and uphold associated service levels

End Date: September 19, 2025

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Job Description

• This role reports directly to the Life Insure CEO. The Product Portfolio Lead role offers a unique opportunity to further shape and grow FNB Insures footprint within the Health Insurance Industry.
• The product portfolio currently comprises of demarcated insurance offerings including Hospital Cash Plan, Gap Cover and Primary Health Insurance.

Purpose

• This role sits within the Core Life Product team. The successful candidate will be expected to lead and deliver sustainable business performance on the Health Insurance Portfolio by driving the formulation and implementation of the FNB Insure strategy.
• The role holder will be required to align with the overall business model and strategy; collaborating towards the insurance strategy formulation and enabling integration, change and adoption.

Key responsibilities

• Build collaborative working relationships across teams and functional lines to enhance work delivery, collaboration and innovation (Both within FNB Life and across FirstRand group stakeholders)
• Build and retain a high performing team of Product Managers and Product Specialists driving the portfolio growth
• Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
• End-to-end Business casing of any potential growth opportunities available for the portfolio
• Primary focus on retail product management but with the ability to navigate and support implementation of employer group offerings as well.
• Seek out and identify new collaborative partnership opportunities where linked product and/or service offering opportunities are apparent and execute on commercial negotiations, approval processes and enablement
• Control expenditure and identify process improvements to contain and reduce costs
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Ensure development and continuous value add improvement
• Manages risks in own area of responsibility
• Consume and apply data insights and knowledge to remain strategically responsive and competitive.
• Identify opportunities to expand customer base with potentially profitable customers
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan, organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in
• Ensure product knowledge and advice is technically accurate
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service
• Conduct competitor analysis to identify opportunities to innovate new value propositions
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey
• Monitor customer feedback reports and align processes to maximise efficiencies
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product
• Coordinate and facilitate all approved strategic projects from inception to final execution, including post implementation evaluation
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
• Develop an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Live the FirstRand promises.

Qualifications and Experience

• Qualification: BSc Actuarial Science, Business science, Mathematics or Statistics equivalent
• Fully qualified Actuary
• An MBA will be advantageous
• 6+ years' experience in a Health insurance environment with experience across both analytics and business facing product management.
• Good understanding of the demarcation regulations within the long and short-term Insurance Act (LTIA and STIA) and an understanding of the Medical Schemes Act
• Provide key insights and stay abreast of shifts in the regulatory and industry component of health insurance and medical scheme industry.
• Medical schemes industry experience is advantageous
• Strong analytical and problem-solving skills
• Good communication and presentation skills
• The ability to adapt and being flexible
• Strong networking and relationship building ability
• Think beyond the requirement and solution for today and the future

End Date: September 20, 2025 

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Job Description

• Responsible for providing the direction and managing the creative process of a specialist team.
• The focus will be on leveraging product management to manage products in order to deliver class leading, customer centric solutions / value propositions through the established frameworks that ensure the achievement of our strategic objectives and targets.

Key responsibilities

• Build cross-functional internal and external relationships to enhance collaboration, innovation and delivery.
• Understand the interplay between customers, technology, competitors, regulations, and internal operations to deliver stakeholder value.
• Conduct industry and competitor analysis to identify opportunities for innovative value propositions.
• Provide input into tactical strategy and develop supporting operational strategies.
• Develop value propositions aligned to segment strategies and business objectives.
• Engage with customers to understand unique needs and advise on product integration and wealth management.
• Expand the customer base with profitable segments and manage growth of active accounts.
• Ensure accurate product knowledge and provide relevant information to customers.
• Resolve customer complaints and propose improvements to enhance experience and service.
• Communicate and secure buy-in for customer service solutions aligned with business plans and service standards.
• Design and implement efficient processes for new credit products and existing operations.
• Monitor and control business processes to meet quality, compliance, and governance standards.
• Align and map end-to-end processes to the customer journey.
• Review and streamline processes to drive efficiency and reduce redundancy.
• Identify cost drivers and implement improvements to reduce costs without impacting service and experience quality.
• Compile and present reports to track performance and progress and support informed business decisions
• Understand and interpret data to generate insights that improve value propositions, processes, and customer experience.
• Manage team performance across business units to achieve objectives.
• Lead and manage strategic projects that drive business growth and innovation
• Identify, describe, and manage risks within area of responsibility.
• Implement mitigation strategies and contribute to governance and compliance procedures.
• Ensure implementation of relevant policies, governance, and practice standards.
• Leverage technical capabilities of systems and platforms to drive creative solutions.
• Create solutions that meet customer demands and deliver service excellence.

Qualifications and Experience

• Minimum qualification: A relevant bachelor’s degree in Commerce, Engineering or related degree
• Experience: 5 – 6 years’ relevant experience in a similar role
• Proven experience within Mobile network product management, Product development, Value proposition development or CVM is preferred
• Strong stakeholder engagement experience with internal and external partners

End Date: September 20, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

End Date: September 19, 2025

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Job Description

• To ensure client frontline engagement to drive sales of Trade and Working Capital solutions by acquiring, executing, retaining and expanding business to achieve sales targets through the execution of a defined origination and sales plan, originating and structuring deals

Are you someone who can:

• Ensure client frontline engagement to drive sales of Trade and Working Capital solutions by acquiring, executing, retaining and expanding business to achieve sales targets through the execution of a defined origination and sales plan, originating and structuring deals
• Develop, encourage and nurture collaborative relationships across the FirstRand Group
• Prevent wastage, and on an ongoing basis identify process improvements to contain and reduce costs
• Deliver internal and external customer service excellence through adherence to quality service standards
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
• Analyse and interpret Financial Statements to determine deal structures
• Compile and present specialist credit reports and term sheets
• Consider risks related to the deals and obtain credit approval from relevant forums
• Initiate meetings with key stakeholders to track progress, manage expectations to ensure stakeholders' requirements are delivered
• Provide input into legal documentation and ensure that all processes are completed leading up to the closure of the deal

​​​​​​​You will be an ideal candidate if you:

• Minimum Qualification - B Com degree (business related)
• Must have 5 years’ credit experience with a thorough knowledge of Trade instruments, and must be able to use these trade instruments to structure a trade deal for the client/bank
• Must have good presentation skills as the successful candidate is expected to present suitable structures to a client and bank (including credit)
• Must be skilled at negotiating and closing structured trade deals, often focusing on identifying opportunities, building relationships, and crafting winning strategies to achieve favorable terms for both the client and the bank

​​​​​​​You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Able to interpret financial statements.
• Thrive in a collaborative environment.

End Date: September 21, 2025 

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Job Description

• To provide expertise, advice and support the financial advisory philosophy and framework across the end-to-end product matrix to achieve our front-line sales objectives through coaching and enabling Money Managers and Financial Advisors and Wealth Managers to provide the best advice to our clients that adheres to business rules and FAIS requirements.
• Develop insights into situations and apply innovative solutions to make organisational improvements to the financial advisory philosophy and environment.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Ensure financial advisory philosophy is understood and efficiently adopted through coaching and mentoring front- line sales roles.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
• Participate in knowledge sharing to sales teams to maximise skills required, using the Business Advice philosophy and advice processes. 
• Assist and upskill sales roles in improving sales skill with the specific aim to achieve pre-determined team sales targets.
• Facilitate and conduct hands-on training to front-line sales roles as part of the financial advisory capability improvement process.
• Actively coach through providing advice about solutions, products and processes with the aim to improve sales techniques, skill and business performance.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
• Participate in knowledge sharing to sales teams to maximise skills required, using the Business Advice philosophy and advice processes.
• Assist and upskill sales roles in improving sales skill with the specific aim to achieve pre-determined team sales targets.
• Facilitate and conduct hands-on training to front-line sales roles as part of the financial advisory capability improvement process Actively coach through providing advice about solutions, products and processes with the aim to improve sales techniques, skill and business performance. 
• Adjust coaching approaches for different front-line audiences. 
• Track, control and influence business activities with the specific aim to increase supervised deals.
• Adjust coaching approaches for different front-line audiences. 
• Track, control and influence business activities with the specific aim to increase supervised deals.
• Ensure solutions and advice provided to clients by sales teams meets set standards and protocols to enhance service, sales and mitigate risks.
• Track, control and drive the delivery of exceptional advice by sales teams through appropriate solutions and proposals to clients.
• Maintain own expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve implementation.

Minimum Requirement:

• FSCA recognized Degree - NQF Level 7
• RE1 and RE5
• CAT I and CAT II license, preferably a KI
• CFP designation advantageous
• 5 - 7 years' experience as a Financial Advisor
• 2 years as Wealth Manager
• Management experience advantageous

End Date: September 19, 2025

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Job Description

• To provide specialised construction financial and contractual advice and monitor property developments and building projects end-to-end, across franchises in South Africa and relevant subsidiaries, ensuring that projects are completed within agreed costs and timelines

Job Description

Are You Someone Who Can

• Monitor the project against the projected plan and notify credit in good time of any expected delays and the potential impact thereof on the cost and timelines of the project
• Provide input into functional budget and monitor and report on variances
• Minimize expenditure and manage costs and collate, analyze, evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
• Manage authorization of expenditures and implementation of financial regulations
• Calculate the cost to complete projects by visiting the site, assessing the developer's claims and the project cost report
• Verify and substantiate variation orders on the project and the impact thereof on the approved project funding
• Build relationships that allow for the managing of expectations, the sharing of knowledge and diverse insights; and the creation of buy-in
• Ensure that delivery is accurate, timeous and of an acceptable standard
• Ensure that product or service knowledge and advice is technically accurate
• Know and understand customer needs to deliver a quality service

You’ll Be an Ideal Candidate If You Have

• BSc Quantity Surveying and other relevant qualifications
• Post graduate degree related to Quantity Surveying
• 3 to 5 years' experience in township, residential and commercial developments
• Excellent Stakeholder engagement skills
• You are a self-starter and can work independently with little and no guidance

You Will Have Access To

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.
• On going training and upskilling opportunities

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in collaborative environments.
• Able to work effectively in a complex and forever changing environment.
• Have courage to have tough conversations

End Date: September 19, 2025

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Job Description

• The role requires you to drive the growth of the business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.

Are you someone who can:

• Drive HSL sales within the PB&A channel to achieve the respective Channel/Segment targets
• Influence stakeholders within the PB&A channel to achieve a consistent, and healthy secured lending pipeline.
• Facilitate the use of relevant HSL systems and tools 
• Drive PB&A channel's Pipeline to maximize HSL applications/conversions month on month.
• Develop and manage key stakeholder relationships to enable achievement of strategic objectives
• Steer and support campaigns, marketing and sales initiatives in your respective channels
• Ongoing training and skills upliftment in PB&A channels.
• Management of Daily Sales Activities and Sales protocol
• Own vehicle and valid drivers licence. Cellphone is required

You will be an ideal candidate if you:

• Expert product knowledge and value proposition within HSL.
• Sound understanding of end to end processes within HSL.
• Indepth knowledge of Business financials and cash flows analysis.
• Knowledge of various industry types and levers.
•  Ability to structure traditional and complex lending deals for juristic and non juristic application types.
• Ability to present and articulate credit applications to credit and various stakeholder forums.
• Knowledge of the property market , legal frameworks of companies, trusts and different property types.
• Manage and maintain solid relationships with both internal and external business partners.  
• Understanding of HSL Credit policy and appetite
• Proficiency in various Microsoft applications eg excel, powerpoint,etc

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment

End Date: September 20, 2025

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Job Description

• To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures..

Are you someone who can:

• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
• Participate in the innovation process in the business and contribute toward new innovations against objectives.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification Implement and adhere to Privacy business requirements, legislation and policy.
• Report Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection.
• Audit Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Follow set delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Participate in productionilation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Participate in relevant project related to the business's overall analytical needs and opportunities.
• Participate as SME for analytics applying own understanding of the operations of the business product or service.
• Assist in determining the business questions that need be answered and determine appropriate analytics models for utilisation Source and extensive preparation (50%) of relevant data sources for analysis.
• Translate business requirements into tangible models utlising own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimised efficiency and to facilitate strategic decision-making.
• Build models that analyse processes to recommend areas for optimisation to achieve cost savings, revenue generation or efficiency improvements for the business.
• Document and audit relevant processes.
• Document and implement models to address specific business requirements.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Perform against predicted results and deliver according to set processes and procedures.
• Plan and perform regular model updates that capture evolving business complexity in current models Challenge current models to ensure relevance and accuracy of outputs.
• Test outputs and accuracy of models to ensure relevance.
• Grow own understanding of relevant information management processes and methods.
• Grow own understanding of business value of projects, models and processes.
• Identify and escalate potential risks which may lead to increased costs.
• Adhere to standards and procedures to reduce costs Identify process improvements to save costs.
• Establish relationships with relevant individuals and departments to deliver on work expectations Adhere to relevant service level agreements to build trust in the relationship.
• Interact positively with groups or teams inside and outside of own area Contribute and participate to establish a learning and growth culture where information is actively shared.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.

You will be an ideal candidate if you have:

• Minimum Qualification - B Degree Maths, Stats, Engineering, Computer Science, Econometrics, Commerce, Physics or Actuarial Science
• Preferred Qualification - Post grad in Maths, Stats, Engineering, Computer Science, Econometrics, Commerce, Physics or Actuarial Science
• Experience – 2 - 3 years’ experience in a similar environment
• Proficient in office products
• Must enjoy numbers
• Ability to communicate
• Engineering background will be advantageous

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

End Date: September 19, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: September 17, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail

End Date: September 19, 2025

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Job Description

• To promote, develop and implement the Company's underwriting philosophy and strategy through the successful delivery of a variety of underwriting functions to maximize performance and achieve company objectives.

Job Purpose:

• As a liaison Underwriter, you will serve as an important interface between the underwriting team and Financial Advisors, ensuring that underwriting decisions are technically sound and commercially aligned.
• You’ll assess complex life insurance applications and deliver clear empathetic communication to advisors navigating client needs.
• This role demands a blend of medical underwriting acumen, market awareness and relationship management. This isn’t just underwriting; it’s about translating risk into opportunity.

Are you someone who can:

• Underwrite life, disability, and critical illness within authority limits.
• Deliver nuanced client specific underwriting decisions that reflect both risk appetite and commercial viability.
• Educate and empower financial advisors and brokers with underwriting insights that help them position products more effectively
• Capture market sentiment and advisor feedback to inform underwriting practices and guidelines
• Craft compelling underwriting rationales that support sales conversations and build trust
• Ensure decisions align with regulatory standards and company policies
• Work closely with R&D team and other departments to optimize underwriting processes
• Champion speed and fairness in all case decisions

You will be an ideal candidate if you have:

• Grade 12 (NQF Level 4),
• Relevant Degree will be advantageous

Experience: 

• Minimal of 10 years life insurance underwriting experience
• A higher / advanced level of product knowledge regarding Lump Sum Disability, Critical Illness, Income Protection, Business Cover, Group Risk, and the assessment and underwriting thereof.
• Assessment of medical, financial, avocation & occupational UW risks
• Business acumen and client centric thinking
• Adaptability and resilience in a fast-paced market
• Innovation and forward-thinking underwriting approach

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.
• Detail-oriented
• Proactive and accountable
• Calm under pressure 
• Collaborative mindset
• Flexible and adaptable in a dynamic work environment

End Date: September 20, 2025 

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Overview of the role and requirements:

• To design, implement, analyse and maintain simple network facilities which includes all aspects of the communications infrastructure, internal and external, mobile, public and private, Internet/Intranet and call centres in order to continuously enhance service delivery
• The successful candidate must have Huawei skills and experience
• The sucessful candidate must have wireless network skills

You will be responsible for:

• Prevent wastage and identify process improvements to contain and reduce costs
• Deliver internal and external customer service excellence through adherence to quality service standards
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Develop financial model for charge-out for all components to ensure relevant income are generated
• Develop appropriate strategic plans for the network design and architecture by executing plans and all changes required to optimise business network
• Monitor changes in legislation, regulations, initiatives, and relevant industry practices
• Ensure drafting and implementation of appropriate interventions
• Identify all the components within the network by defining benchmarks for latency and utilisation of network components
• Implement network changes during defined slots and at appropriate times by executing all changes
• Ensure all network testing and analysis of network facilities are executed and findings used to increase efficiencies in the business
• Produce network designs, design policies and applications for the business
• Assess own performance through seeking timely and clear feedback and request training where appropriate
• Manage personal development to increase own skills and competencies

What you will need:

• 2 – 3 years' experience in a similar role IT or similar qualification

We can be a match if you can:

• Strong communication and interpersonal skills.
• Able to work under pressure

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work. Opportunities to innovate.

End Date: September 22, 2025

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Job Description

• To lead a team of resources across IT Infrastructure, Service Desk and Vendor management disciplines and participating in IT strategy.
• Drive business profitability in the context of cost management through Information technology solutions
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Establish and align target and budget goals with overall strategic objectives and ensure each functional area remains within budgeted cost limits
• Ensure appropriate life cycle management of all IT infrastructure components, including systems software, hardware and periphery devices to ensure cost are controlled
• Develop a IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Define, negotiate and manage agreements with external vendors / suppliers in conjunction with central IT procurement.
• Develop a IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Participate in development of IT strategy in support of business objectives with particular focus on operational and service excellence
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
• Work closely with a cross-functional team to assess information technology operational requirements for new and enhanced business operations
• Ensure availability, support and maintenance of all systems in accordance with its business criticality including capacity management and pro-active monitoring and management.
• Control the management of agreed IT Operational and Infrastructure projects to ensure successful implementation within agreed timelines and ensure effectiveness of projects by ensuring efficiency of IT including business case development and financial analysis
• Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing activities with the specific aim to increase efficiencies of the team by keeping pace with the accelerated rate of innovation and develop plans to allow the organisation to become more flexible
• Manage own development to increase own competencies
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

End Date: September 26, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: September 19, 2025

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Job Description

• Dear Future, Sales Support Specialist D
• The role requires you to provide support and service to the front line with regard to setting up users, user structures and access, and effecting any changes thereto
• Ensures maintenance of frontline portfolios and to provide support through testing of system glitches, and user/quality testing Conduct training and regional visits, and works closely with developers to identify problems and issues

Are you someone who can:

• Manage & execute a campaign
• Coaching & training
• Trouble-shoot and assist with queries and escalations.
• Stakeholder management and relationship building
• Sales performance measurement and tracking

You will be an ideal candidate if you have the following:

• Matric, NQF or more.
• RE5:  Preferential
• Experience:  3 - 5 or more years within Sales Support role.
• Preferential: Insurance related experience and knowledge.

You will have to have access to:

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious.
• Have strong customer service experience.
• Thrive in a collaborative environment.

End Date: September 24, 2025

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Job Description

• To direct and coordinate projects by applying governance structures, methodologies, reporting dashboards and relevant project management applications to ensure project objectives are met.
• To manage resources throughout the different project lifecycle stages and manage project prioritisation on departmental and divisional level.
• Initiate and manage the planning process, clearly defining the project's scope, goals, and objectives. Develop detailed plans outlining tasks, resources, timelines, and deliverables, creating a solid foundation for project execution. 
• Manage project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives. 
• Ensure projects are delivered on time and within budget and scope, by producing project plans, manage, drive, and facilitate the delivery through various work streams and the work stream leaders of the project.
• Maintain and build relationships for purposes of expectation management and project reporting 
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations 
• Lead indirect teams by providing a meaningful context, influencing performance standards and educating on processes.
• Implement and use governance and compliance procedures and processes effectively to identify and manage risks.
• Participate in the planning, designing, development and maintenance of project deliverables by obtaining and documenting quotes/bids, evaluating proposals for specification compliance and make recommendations plus reviews and/or inspect work for quality, accuracy, and completeness.
• Comply with governance in terms of legislative and audit requirements.
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives.
• Assist with the creation of change management plans and implement these to maximise the adoption and/or usage and minimise resistance. 
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements 
• Compile reports that track progress and guide business to make informed decisions.
• Implement quality control processes to ensure deliverables meet agreed standards and satisfy client requirements.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.

End Date: September 23, 2025 

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Job Description

• To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.

Responsibilities

• Achieve net profit growth for business.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Manage existing clients and grow portfolio through making contact and generating leads.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Control the effective service for settlements in the business through insurance claims.
• Provide sales support efficiencies and services in order to ensure retention of clients.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Gather and distribute relevant business information.
• Manage own development to increase own competencies.

Additional Requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

• Must have experience in Commercial and Personal Lines
• Short-term insurance experience
• RE Certificate
• DOFA statement – dated not longer than 3 months
• Copies of qualifications completed
• Product specific training
• Certificates for CPD hours completed, for the 3-year cycle e.g 1 June 2022 to 31 May 2022, 1 June 2023 to 31 May 2023 and 1 June 2024 to 31 May 2024.

End Date: September 22, 2025

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Job Description

• To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy

Are you someone who can:

You will be an ideal candidate if you possess the following:

You will have access to:

You can be a match if you are:

• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
• Complete daily Administration Functions in the Branch to mitigate risk
• Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
• Act responsibly with work related resources to contribute to cost containment
• Build and maintain stakeholder relationships
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• NQF5 qualification or higher
• 1-2 years’ experience in Client Services Support and delivery
• Available to work flexible working hours starting at 05:00 am.
• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

Customer Centric.

• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: September 23, 2025

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Job Description

• As a Systems Analyst (GA4), you will support the Business Analysis and Solutions Manager in analyzing website performance, user behavior, and marketing campaign effectiveness, primarily using Google Analytics 4.
• You will assist in implementing and maintaining web and app analytics roadmaps and configure audiences in collaboration with strategy teams to support paid display, search, social, and organic strategies across various clients.
• You will participate in cross-functional collaboration with various teams across the agency and clients. This role requires vision, energy, passion, and a desire to learn, as well as the ability to work effectively with a diverse range of people.

Are you someone who can:

Participate in implementing strategic web and app analytics roadmaps:

• Assist in the setup, configuration, and ongoing maintenance of GA4 properties
• Extract, clean, and analyze data from GA4 to identify trends, patterns, and insights.
• Design and build custom reports and dashboards in Looker Studio to visualize data insights for various stakeholders
• Collaborate with marketing, development, and product teams to understand data requirements and deliver actionable insights.
• Translate data insights into actionable recommendations for A/B testing, website optimization, and marketing campaign effectiveness.
• Conduct basic audits of GA4 implementations to ensure data accuracy and integrity.
• Assist in identifying opportunities for website optimization and improved user experience
• Document all relevant projects and processes relating to analytics and provide ongoing support to internal stakeholders.
• Stay up-to-date with the latest GA4 features, best practices, and industry trends.

Project Management:

• Participate in the successful execution of Analytics projects across various digital marketing platforms (Google Ads, DV360, Facebook Ads, etc.).
• Participate in defining project scope, timelines, and deliverables.

You will be an ideal candidate if you:

• Diploma equivalent to NQF Level 6 in Marketing, Business, Statistics, Computer Science, or a related quantitative field?
• Certificate in GA4 would be advantageous
• 3 -5 years of experience working with Google Analytics 360 and GA4.
• Basic understanding of Google Tag Manager (GTM)
• Strong analytical skills with the ability to identify patterns, trends, and actionable insights from complex datasets.
• Excellent communication and presentation skills to effectively translate data insights to non-technical audiences.
• Experience with data visualization tools (e.g., Data Studio, Tableau).
• Experience with SQL or similar querying languages a plus.
• Strong understanding of digital marketing principles and best practices.
• Ability to work independently and on multiple projects simultaneously.
• Basic understanding of paid media (e.g., Google Ads, social media advertising) is advantageous

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

End Date: September 20, 2025

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Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

End Date: September 24, 2025

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Job Description

• To lead the call aspects of the company products, processes and systems
• Expected to manage and coach the team with constant real-time support in terms of query resolution

Are you someone who can:

• Drive significant growth and profitability in the context of cost management.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with clients are professional, resulting in compliments.
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you:

Experience & Qualifications

• 2–3 years in fraud prevention, detection, or investigation.
• Experience in a call centre environment, preferably in financial services.
• Leadership experience (team development, coaching, mentoring).
• Relevant certifications or training in Fraud Risk Management or Financial Crime.

Technical & Industry Knowledge

• Understanding of payment systems, digital banking, and eCommerce fraud.
• Familiarity with fraud detection tools and case management systems.
• Knowledge of regulatory frameworks (e.g., SABRIC guidelines, FAIS, NCA).

Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Customer-centric mindset with a focus on service quality.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

End Date: September 22, 2025

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Are you someone who can:

• Analyse and understand the workings of data
• Delve into data analysis and enjoy uncovering its intricate details
• Incorporate your knowledge of ETL design across various technologies including exception handling
• Map out current, future and transitional architectures to meet business objectives
• Apply data design principles across business pillars and provide holistic designs
• Produce consistently high-quality outputs within agreed deadlines
• Convert business requirements into databases, data warehouses, and data streams
• Research data acquisition opportunities and develop APIs to retrieve data
• Analyse and understand the workings of data
• Understands data modelling and how to design for best performance on different technologies

You will be an ideal candidate if you:

• Have a degree in Information Technology, Informatics or similar
• Have 8+ years of experience in the Business Intelligence and/or Data space.
• Have experience in SAS and SQL
• Have exposure to Teradata and/or AbInitio (advantageous)

Additional Responsibilities will include:

• Good understanding of system landscape
• Knowledge of Information Management
• Data analytics and reporting: understanding of data analytics, reporting and business intelligence tools and technologies to support data-driven decision-making.
• Knowledge of Master Data Management, Data Warehousing (different architectural approached) and BI
• Good understanding of system development
• Understanding of advanced analytics techniques, technologies, standards and best practices as it relates to Data Architecture
• Understanding of Agile methodologies, frameworks and practices and ability to apply
• Knowledge of Enterprise Architecture frameworks such as TOGAF, Zachman, etc.
• Design of efficient solutions to enable rapid deployment of advanced analytical solutions
• Data modeling and database design: ability to design and implement efficient and scalable data models to support business requirements.
• Data warehousing: knowledge of data warehousing concepts, methods and technologies to support data integration, data quality, data security and data governance.
• Big Data: knowledge of big data technologies, such as Hadoop, Spark, and NoSQL databases, to support the storage and processing of large data sets.
• Cloud computing: knowledge of cloud computing platforms, such as AWS, Azure, and GCP, to design and implement data solutions that leverage the cloud.
• Data governance and management: understanding of data governance policies, procedures, and standards to ensure data security, privacy and compliance.
• Data integration and ETL: expertise in data integration and ETL (extract, transform, load) processes to support the transfer of data from disparate sources to a central data repository.
• Project management: knowledge of project management methodologies, such as Agile, Waterfall and DevOps, to lead and manage data architecture projects

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like:

• Opportunities to network and collaborate.
• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Conditions that are flexible
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: September 26, 2025

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Overview of the role and requirements:

• To maintain, implement, and ensure the quality of all aspects of Control-M scheduling requirements on the FirstRand distributed platforms.
• This includes performing quality assurance (QA) on Control-M scheduling deployments to ensure job definitions are accurate, standardized, and production-ready.
• The role ensures schedules are compliant with governance, prevent failures, and support reliable business processing.

You will be responsible for:

• Set up new and maintain batch schedules on behalf of application teams across FirstRand.
• Render batch support and consultancy services to developers utilizing distributed Control-M batch services.
• Provide day-to-day support and liaise with FirstRand teams using Control-M batch job services.
• Ensure Control-M batch schedules are running optimally and efficiently.
• Provide Control-M batch support to the FirstRand Group.
• Manage, implement, and coordinate Control-M batch schedules about release weekends/slots.

Perform QA reviews on Control-M scheduling deployments, verifying:

• Compliance with naming conventions and batch standards.
• Proper job dependencies, calendars, and resource usage.
• Correct error handling, notifications, and recovery mechanisms.
• Job readiness and completeness before deployment into production.
• Document QA findings and collaborate with relevant teams to resolve configuration or governance issues.

What you will need:

• A minimum of 2 years IT experience is essential.
• A minimum of 2 years working with Distributed Control-M is essential.
• Good working knowledge of Control-M batch scheduling.
• Experience or exposure to QA processes, reviews, and deployment validation.
• Exposure to and/or experience working on a Linux server is advantageous.
• Experience in managing and troubleshooting complex Control-M batch schedules.
• Good understanding of Control-M/EM batch alerts and their impacts.
• Good working knowledge of MS Office. Good understanding of computer architecture.
• Good working knowledge of Service Now (SNOW).
• Strong communication skills (both written and verbal).
• Must be prepared to work standby on a regular basis.
• Own transport required for callout purposes (24/7).
• Must be able to travel between FirstRand campuses.

We can be a match if you can:

• Self-disciplined, responsible, motivated, with a positive attitude.
• Ability to work under pressure and meet deadlines in a fast-paced, demanding environment.
• Ability to proactively and independently solve problems while exercising sound judgment.
• Organized and detail-oriented, capable of managing and prioritizing multiple tasks simultaneously.
• Self-driven and able to work without supervision.
• A team player (able to fit into a hardworking and well-disciplined team) – non-negotiable.

End Date: September 17, 2025

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: September 20, 2025

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Job Description

• To support the Client Portfolio Executive by managing and administering a portfolio of clients including the application of an approval and ongoing quality risk management of the client’s credit facilities..

Are you someone who can:

• Support the Client Portfolio Executive by managing and administering a portfolio of clients including the application of an approval and ongoing quality risk management of the client’s credit facilities
• Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Maintain expert knowledge on relevant legislative amendments, industry best practices and FNB’s internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by FNB
• Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities

You will be an ideal candidate if you:

• Business Banking Degree (Financial)
• FAIS Compliant (RE5)
• 3-5 years banking experience, relationship management and judgmental credit experience.
• Person must not be an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Analytical
• Financial acumen
• Attention to detail
• Technology savvy
• Ability to deal with customers (problem solving/ customer service)
• Ability to interpret financial statements
• Strong credit experience and negotiation skills
• Build and maintain stakeholder relationships experience (any segment)
• Strong collaboration skills
• Exposure to dealing with juristic clients

End Date: September 24, 2025

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Job Description

• To ensure business value through the optimal integration of policies, processes, people and technology by proactively analysing, researching, designing, and implementing efficient and effective business process solutions to achieve our business objectives.

Job Responsibilities

• The Product House Process Engineer Specialist plays a key role in maintaining and optimizing internal processes within a lean operating model, where execution is outsourced to a POP team.
• This role ensures governance, process hygiene, and continuous improvement across the Product House function.

Key Responsibilities

Process Maintenance & Governance

• Oversee and maintain existing Product House processes.
• Conduct bi-annual process reviews to ensure compliance, hygiene, and alignment with governance standards.
• Act as a liaison with POP to ensure outsourced processes are effectively managed.

Process Transformation & Optimization

• Lead or support new initiatives involving process design and transformation.
• Collaborate with stakeholders to document new processes and identify areas for improvement.
• Resolve bottlenecks in existing workflows and drive optimization efforts.
• Ensure all process changes are well-documented and integrated into the governance framework.

Skills & Competencies

• Effective stakeholder engagement and change management skills.
• Analytical mindset with a focus on identifying inefficiencies and driving improvements.
• Familiarity with governance frameworks and outsourced operating models.
• Strong process design and documentation capabilities.

Qualifications and Experience

• Experience in Nimbus or any other processing tools
• Qualification: Process Engineering or Industrial Engineering qualification
• 3 -5 Years in a process environment

You Will Have Access To

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.
• On going training and upskilling opportunities

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in collaborative environments.
• Able to work effectively in a complex and forever changing environment.
• Have courage to have tough conversations

End Date: September 23, 2025

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Are you someone who can:

• Lead the design of sustainable solutions and capabilities for the Sales and Distribution that are core to our future success and ability to scale.
• Conduct solution impact assessments to determine most efficient solution design and implementation approach
• Solution, design and documentation of Business capabilities
• Ensure end to end implementation of business solutions that are defined which includes collaborating with and managing resources across all impacted business and development teams
• Put together strategic solutions for complex business problems, both from ops and project perspective
• Define new processes that are required by the BU
• Optimise existing processes
• Conduct impact or effort analysis on all projects/solutions to assess viability and prioritise requirements
• Apply SDLC to all projects that is being managed
• Project scoping and sizing.
• Log requirements with impacted areas
• Coordinate all impacted teams to ensure priority is obtained for requirements logged
• Documentation of all BA artifacts (this includes the BRS, Use Cases, Process Flows, FRS, Gap Analysis, Test Cases, etc.)
• Track and monitor project progress throughout the SDLC. Includes artifacts such as decision registers, risk registers and project progress dashboards
• Facilitate JAD sessions and unpacking sessions for solution design
• Ensure Stakeholder management for all initiatives
• Analyse data to gain customer insights for initiating key projects to optimize existing processes and improve customer experience
• Maintain automated reporting and data loads based on stakeholder requirements
• Carry out ad-hoc data requests on both customer and product databases

You will need to have the following:

• Grade 12 (Matric)
• Tertiary Qualifications (Degree) or Postgrad
• 8+years' experience in a project management, strategy or consulting role
• Insurance and Investment experience will be an added advantage

End Date: September 25, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: September 23, 2025

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The role

• Group Head of Human Capital Technology works closely with the Human Capital Chief Operation Officer and the rest of the Operations leadership team to co-create, drive and deliver on the group’s people strategy through end-to-end digitalisation, provisioning people data insights, evolving capabilities, and creating exceptional digital experiences.
• The successful candidate will be a dynamic leader whose curiosity and drive will enable them to hold their own in the innovative IT ecosystem of the group.
• They must be comfortable leading multi-disciplinary teams, be able to work and influence across functions, enjoy complex problem-solving, obsess about digital experiences and high-quality delivery.
• The role is particularly suited to an individual who is inspired to make a lasting impact and is energized by the creative tension between the “run” and “build” imperative.

Are you someone who:

• Appreciates the Human Capital value chain, and the role technology plays in the evolution of the function
• Can set the vision, strategy and a roadmap for the functions IT and systems across geographies.
• Acts as a strategic partner to the Human Capital leadership team, providing insights and recommendations on how technology can support business goals.
• Builds dynamic high-performing teams who deliver according to industry leading practices, policies and processes in terms of IT portfolio management, IT Risk management and governance, technology architecture etc.
• Can optimize and manage the technology network to ensure high delivery, efficiency with sufficient resilience, while managing costs effectiveness.
• Can reshape, align and enhance the employee experience across the business.      

You will be an ideal candidate if you have a:

• Minimum relevant Degree (Social Science, Information Technology, Other)
• Minimum work experience of 8 – 12 years in a similar environment, ideally with executive level experience

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

End Date: September 24, 2025

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Job Description

• To plan, direct and coordinate a programme of projects to ensure programme goals are met and that projects are executed as expected.
• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy.
• Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility.
• Identify and participate in activities that are appropriate for own development as a life-long learner.
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values.
• Compile reports that track progress and guide business to make informed decisions.
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership.
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand.
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
• Monitor actual project progress and resolve issues speedily to enhance effective client service delivery.
• Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project.

End Date: September 21, 2025